ONLINE REPUTATION AGENCY we transform your business in to a success story

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1 ONLINE REPUTATION AGENCY we transform your business in to a success story

2 Our Specialty Online Reputation Management Reviews and Rating Management R 3 for Hospitality Industry Remove Negative Link Improve Google Auto Suggest Delete Complaint Sites Link Remove Fake Comment Increase Rating Increase Reviews Improve Online Buss Listing Sites Local SEO Review, Rating & Reputation = R 3 Increase Your Reviews Boost your Rating Socialize your marketing Get positive Online Reputation

3 Restaurant & Hotels Star Rating The highest Purchase probability is reached with an average rating of 4.0 to 4.5 stars out of 5.0 Increase Revenue A one star increase in Yelp rating leads to a 5-9% increase in revenue 78% 51% 47% Better Customer Engagement Leading business Objective for using Social Network Revenue Generation Better Customer Experience Trust a Local Business 74% of consumers say that positive reviews make them trust a local business more A half star rating increases is equivalent to a 19% reduction in available reservation The Majority of mobile search occur in the Afternoon & Evening 25% 20% 15% 10% 5% 0% Which is the ideal time for any restaurant marketing itself for Lunch & Dinner Repumonk.com

4 Health Care 92% of all medical and osteopathic boards in the US have encountered complaints of online physician misconduct Online Reviews 84% 84% of patients use online reviews to evaluate physicians Doctor Network 47% 47% of Patients would go out of network for a similar doctor with better reviews 1/7 Social Media 1 out of 7 physicians contributes content daily to a social media sites 77% Search Engine 77% of patient used search engines prior to booking an appointment Review Response 60% 60% of patients think it s important for Doctors to respond online reviews Negative Feedback 6% 6% of patients leave negative feedback on review sites

5 Retail About 25% of a company s market value comes directly from its reputation Consumers trust online reviews 12X more than product description Purchase Decision 9/10 9 out of 10 consumers say that online reviews Business Website 49% 49% will visit a business website after reading positive review. 95% Online Review 95% of consumers read online reviews 45% Online Search. 45% of consumers search for business online Direct Business 25% 23% of consumers visit a business directly after reading positive reviews Potential Customer 40% It takes just 1-3 reviews for 40% of potential customer to form an opinion about a brand

6 Review Management REVIEW MONITORING To understand how consumers feel about them, smart brands are investing in online review monitoring. track what is said about their business online. REVIEW GENERATION Process of gathering positive customer reviews for your business. REVIEW MANAGEMENT The power to generate positive reviews online faster so you can grow your business and rank higher on search engines REVIEW MARKETING Have your customer refer and talk about you on different Social networking with an option of sharing reviews and your content on their social profiles.

7 Increase More Reviews. Boost your Rating. Let people find you. Let people Speak for you.

8 REVPAR 54% of travellers won t book if the hotel doesn't have any Tripadvisors Reviews For every 1% of hotel increases their online reputation, they increase their REVPAR by 1.4% 70 New contributor to Tripadvisor every minute 98% of travellers find Tripadvisor hotel reviews to be accurate 200 Million unique users each Month and 47 million registered user 70 New contributor to Tripadvisor every minute 71% Visit Tripadvisor before booking their hotel

9 Purchase 88% 89% of Yelp user purchase with in a week. Review Text 45% 45% of Yelp review text is say about the Buisness Intend to Buy. 85% 95% of Yelp users visit Yelp because they intend to buy a Product or Service. Visiting Yelp. always frequently or occasionally purchase from a Local Business after visiting Yelp. Domestic Business 75% 75% of Yelp user more likely to have taken domestic business trips in a year Household Appliances 60% 61% of Yelp users more likely to have spent $500 or more on household appliances with in the 6 months.

10 Booking Review Management New Guest Decision Post Influence

11 Review Matters FIND USER REVEIWS IMPORTANT WHEN DETERMINING WHERE TO PURCHASE 94% of buyers 55% of buyers surveyed WILL NOT PREFER TO PURCHASE/VISIT UNLESS IT HAS REVIEWS PURCHASE PURCHASE

12 Review Matters THE AVERAGE BUYERS LOOKS AT 22 WEBSITES IN ABOUT 9 SESSIONS BEFORE HE/SHE BUY +1 REVIEW POINT IF THE REVIEW SCORE INCREASES BY +1 POINT ON A 5 POINT SCALE = + 12% PRICE INCREASE AND STILL MAINTAIN THE SAME OCCUPANCY & MARKET SHARE PURCHASED

13 Online Reputation Management REMOVE NEGATIVE LINK Remove/Delete the negative link which is associated with your name on search Engine REMOVE BAD COMMENT Delete the fake review which effecting on your Online Business Listing GOOGLE AUTO SUGGEST Remove the Bad keywords from your name from Google Auto Suggest SPECIAL SEO STRATEGY Replace your Bad Link with your Positive Link

14 Online Reputation Management Remove Negative Link Remove/Delete the negative link which is associated with your name on search Engine Remove Bad Comments Delete the fake review which effecting on your Online Business Listing Selling Something 80% 83% 80% of people have changed a purchased decision due to bad review they saw Brand Perception 83% of consumer say online search results are very/somewhat influential in company perception. Google Auto Suggest Remove the Bad keywords from your name from Google Auto Suggest Special SEO Strategies Replace your Bad Link with your Positive Link

15 Remove Negative Link 22% Business lose 22% of their customers when just one negative article is found before buying 60% This increases to almost 60% when three negative articles show in Google. Negative Article Four or more negative articles in Google? If so, you are likely to loose 70% of potential customers Page 1 results get s 92% of all traffic from the average search, with only 4.8% continuing on to page 2 Page 1 search results appearing below the top five receive less than 16% of view 33% of all traffic goes to the first Google result. Result 4 onwards receives less than 10% of the clicks. B2C 81% of private consumers conduct online research before buying B2B 94% of prospective business to clients do their research online before purchase

16 Social Media Management Publish Content Social Broadcast Engage & Refer Report & Refine Convert your data to all possible content pieces with out creating duplicate content Use Social Media to broadcast & populate your content, be descriptive and inviting Open discussion to increase interest of other will push your post up, comment back answer question & thank connection for their participation Monitor, report & analyse. Learn what works for you best & get the insight where you should invest most of your time,

17 Social Media Management Companies 88% 81% of companies plan to use social media for customer service Spend Money 41% Customer who engage with companies via social media spend 41% more money with those brand Social Media Cust. Service 49% 29% 49% of social media users actively seek customer service through social media Traditional Cust. Service 29% say they prefer that method to the traditional phone call New Brand 25 million discover new brand through social media 1/3rd turn to brand social pages on Facebook to ask product question. 25 M FAQ 1/3

18 Case Study after Before 80% Increase in Star Rating 40+ Net Gain in City Rank 82% of travellers typically referencing TripAdvisor 5 Positive reviews for every negative review on TripAdvisor Low ranking on TripAdvisor at 182 of 269 hotels was having a negative impact on occupancy. 260 Positive reviews for every negative review on TripAdvisor

19 Case Study after Before 80% of products on their website that have reviews or Q&A 11 Reviews which is not revealing about the Business 96% 80% the conversion rate for consumers who either read reviews or Q&A was 96% higher than site average Low ranking on Google local business listing High risk to reduce the rating which will lead to 92% negative impression 80% 45% Percentage of online and offline sales influenced by reviews and Q&A

20 Case Study Before after 256% Website traffic increased 256% Social Media Engagement is low as comparison with competitor 96% 80% 96% of the customer satisfy with social media customer service 53% Low response of their Loyalty Management program Lead conversion ratio reduced to 53% 80% 63% 63% more customer they have added in a month

21 Our Services Review Generation SMS Text Review Requests Review Reminders Bad Review Blocker Reviews and Rating Management Social Distribution De Index Negative Link Social Media Management

22 Industries Automotive Lead Response That Sells Itself Technology to Protect & Improve Your Reputation Campaigns That Drive ROI Recruit Rock Stars on Social 325+ Social Media & Review Sites Managed

23 Industries Dental Doctor Easy Monitoring Reputation Scorecard Gain Valuable Intelligence Hassle Free Review Generation Accurate Review Verification Smart Publishing for Positive Reviews

24 Industries Retail Request and Respond to Reviews Use Surveys to Identify and Address Issues Let People Find You with Accurate Business Listings Engage Customers & Prospects with Social Media Benefit from Operational Insights Spread the Word with Flexible Reporting

25 Industries Healthcare Build a Thriving Online Reputation Engage in standardized ratings Keep an eye on bonuses tied to online feedback Get More Positive Reviews Get Access To Intuitive Management Tools

26 Industries Restaurant Continuous engage with your Customer Mitigate bad reviews Increase positive sentiment Build customer loyalty Improve brand awareness Increases your restaurants bottom line

27 Industries Hotels Get 360 degree tracking Achieve operational excellence Leverage social media Engage guests globally Real time review management

28 Associates

29 Who Can Be the Potential Customer Any customer facing any kind of reputation issues relating to his / her Company, Individual name Can be your potential customer.

30 CHANNEL PARTNER 01 Agreement We will have Non Disclosure & Non Competency Agreement with you. 01 Agreement 02 Client We will never interact with your client. 03 Billing You will bill the client in your name and we shall bill you 03 Billing 02 Client UP Open transfer price mechanism We offer you X price, your may quote X+n to your customer. No Advance- pay after the work done.

31 Thank you Get in Touch with Us. USA Location Sunset Hills Road, Suit 600 Reston, VA 20190, USA India Location 318, Maheshwari Chambers, Punjagutta, Hyderabad Our Phone / Website contact@repumonk.com