2013 IOMEDIA, Inc. All rights reserved. www. io-media.com

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1 I 2013 IOMEDIA, Inc. All rights reserved. www. io-media.com

2 Chargers Season Ticket Holders, we are pleased to announce a state-of-the-art online 3D virtual venue program that will facilitate our 2013 relocation process. This unique and interactive tool will provide you the ability to view and select the best available seats according to your individual preferences directly from your computer. All based upon your season ticket priority date. It will allow you to access available seating any time during your relocation timeframe. Access to the online relocation tool will be accessible via My Chargers Online Account Manager. We encourage you to take a few moments to read through this instruction manual so you can familiarize yourself with this new process. If you feel uneasy about using this interactive tool or do not have access to your My San Diego Chargers Account Manager, please contact the Ticket Office Customer Service Office. As always, all potential seating assignments are subject to ticket availability. If you require wheelchair or accessible seating, please contact the Charger Ticket Office by calling CHARGERS. Let s get started! IOMEDIA, Inc. All rights reserved. www. io-media.com

3 Step 1: MY SAN DIEGO CHARGERS account manager login To login to your My San Diego Chargers Online Account Manager, click here and enter your account number OR address and password. Your account number is listed at the top of this communication. If you have forgotten or lost your password, click on the Forgot Your Password link and it will be ed to you IOMEDIA, Inc. All rights reserved. www. io-media.com

4 Step 2: upgrade seats To upgrade or relocate your seats, click the seat callout on the left IOMEDIA, Inc. All rights reserved. www. io-media.com

5 Step 3: SEat selection Confirm the season tickets you would like to upgrade or relocate for the 2013 season by checking the box next to each seat. Click Continue at the bottom when you re done IOMEDIA, Inc. All rights reserved. www. io-media.com

6 Step 4: seat availability Once you click continue, you will be taken to San Diego Chargers Seating at Qualcomm Stadium via the Virtual Venue tool. The navigator tab is located to the left where you can choose between different aeiral views. A seating legend is also present. Green seats are available for upgrade and Red seats are not available for upgrade. Hovering over the seating areas will activate a small window containing section information, including Section, Row, Price, and Seats Available in that section IOMEDIA, Inc. All rights reserved. www. io-media.com

7 Step 5: CHOOSE AN AVAILABLE SEAT LOCATION A Zoom & Pan tool is provided above to zoom in and out of the current seat section. Clicking a seat will open up the necessary seat information as well as a complete 360 degree view. To look around, simply hold down the mouse over the view and drag. When you are ready to select seats, click Add to Cart and each selected seat will turn YELLOW. Guidelines for Selecting and Holding Seats: Please pay attention to the guidelines below for selecting and holding seats. If your selection doesn t follow the guidelines, the system will not allow you to select seats. 1. Every aisle seat must be purchased with at least one adjacent seat. 2. Your upgrade selections must be equal to the amount of tickets you have. 3. Single seats cannot be left. 4. Wheelchair or Accessible seating must be done through the Chargers Ticket Office by calling CHARGERS IOMEDIA, Inc. All rights reserved. www. io-media.com

8 Step 6: CONFIRM YOUR NEW SEAT LOCATION To confirm and hold your new seat(s) selection, click the checkout tab to your right and review your new seat information. Click the HOLD button when you re ready to proceed IOMEDIA, Inc. All rights reserved. www. io-media.com

9 Step 7: REVIEW AND ACCEPT YOUR SELECTION You re almost done. Review your seat(s) selection information and click Continue. if applicable, you will be asked to provide payment and choose from available payment options (i.e. payment in full or an interest free payment plan) IOMEDIA, Inc. All rights reserved. www. io-media.com