Parking System Payment Management Study

Transcription

1 2017 City of Wheaton, IL Parking System Payment Management Study City Presentation August 14, 2017 Powered by

2 Purpose of Study RFP Issued in Spring, 2017 Primary Focus on New Parking Technology Multiple Payment Options Streamlined Payment Processing Improved Customer Service Improved Efficiencies Improve Parking Enforcement Pricing and Rate Analysis Administrative Best Practices Not a Comprehensive Supply & Demand or Policy Analysis 2

3 Project Approach & Methodology Initial Request for Information Staff Interviews (Management and Frontline Employees) Direct Field Observations Financial Analysis Online Customer/Commuter Survey Comparable City Analysis Current Parking Technology Options Final Report & Recommendations 3

4 Current Conditions Assessment First The Good News! City Has a Dedicated Parking Enterprise Fund That Receives All Parking Revenues Meter Revenues Permit revenues Fine Revenues Dedicated and Professional Staff Good, Easy to Read Budget & Financial Reporting Documents Facilities Maintained Reasonably Well 4

5 Current Conditions Assessment Parking Inventory: On-Street Employee Meters 38 9 Hour Meters Hour Meters 57 TOTAL 27 4 Hour Meters 41-2 Hour Meters 68 TOTAL Total Customer Meters = 125 5

6 Current Conditions Assessment Parking Inventory: On-Street Commuter Meters Wheaton Station College Station 22-2 Hour Hour Meters 169 TOTAL 8 2 Hour Meters 17-4 Hour Meters Hour Meters 100 TOTAL Total Commuter Meters = 269 6

7 Current Conditions Assessment Parking Inventory: Off-Street NOTE: Employee & Permit Lots #3, #4, #5 Reconstruction During Streetscape, FY2022 7

8 Current Conditions Assessment Parking Inventory: Off-Street 8

9 Current Conditions Assessment Policies & Regulations 9

10 Current Conditions Assessment Staffing & Operations 2 FTE Meter Maintenance and Enforcement Staff Administrative Overhead Fee Charged to Parking System for Percentage of Administrative Salaries (Reasonable Rates Charged) Current Permit Hang Tag System Extremely Inefficient and Labor Intensive Cash Handling/Chain of Custody Controls Lack of Internal Auditing & Analytics Capability Lack of Technology In General Makes Current System Very Inefficient and Labor Intensive 10

11 Current Conditions Assessment Current Technology Deployed Use of Old, No-Tech Pay-by-Space Cash Boxes In Commuter Lots (Daily) Single-Space, Older Generation Coin-Only On-Street Meters (No Credit Cards) Hand-Written Parking Tickets Very Labor Intensive to Write and Track Not Using Computerized Handheld Ticket-Writer to Actually Issue Tickets Meter Hardware Deployed in Areas of Very Low Utilization No Pay-by-Mobile or Ability to Pay by Credit Card Stenciled Pay-by-Space Numbers in Lots Not Effective During Snow Conditions 11

12 Current Conditions Assessment Use of No Tech Coin/Cash Boxes Lot #10; College Station Lot #9 (Daily Parking) Top Level Wheaton Place 12

13 Current Conditions Assessment Existing Parking Meters Open, Unsecured Meter Vaults Old Electronic Meters: Unsecured Cash Vaults Coin Only Faded Domes Non-Programable No Longer Manufactured Functionally Obsolete 13

14 Current Conditions Assessment Hand Held Electronic Ticket Writer Omni Park Handheld: Limited Capacity to Automatically Generate & Track Tickets Only Being Used to Track Customer Parking & Issue Warnings Manual Data Entry of All Paper Tickets Issued 14

15 Current Conditions Assessment Underutilized Parking Meters Karl Skoga Ave. April 18, 2017 July 26,

16 Current Conditions Assessment Underutilized Parking Meters South Meter Zone Willow Ave. July 26, Noon 16

17 Parking System Financial Analysis Breakdown of Operating Revenues Percent of Total Operating Revenues Willow Avenue Garage Revenue: $118,636 = 16.4% Parking Meters: $117,401 = 16.2% Lot #9 Permits: $104,464 = 14.4% College Avenue Permits: $90,327 = 12.5% Wheaton Place Garage Revenue: $82,559 = 11.4% Lot #10 Metra Daily Lot: $52,731 = 7.3% Parking Fines: $42,433 = 5.9% Employee Permit Lots #3,4,5: $40,959 = 5.6% Special Assessment District: $39,723 = 5.5% 17

18 Parking System Financial Analysis Gross Operating Revenues FY2013 to FY2017 Gross Operating Revenues $800,000 $700,000 $674,416 $664,997 $658,059 $725,286 $698,465 $600,000 $500,000 $400,000 $300,000 $200,000 $100,000 $- FY2013 FY2014 FY2015 FY2016 FY2017 NOTE: 2017 Meter Revenue Down ($12,731) From FY Fine Revenue Down ($15,434) From FY

19 Parking System Financial Analysis Operational Expenses FY2013 to FY2017 Total Operating Expenses $600,000 $500,000 $459,278 $495,237 $479,482 $470,401 $506,583 $400,000 $300,000 $200,000 $100,000 $- FY2013 FY2014 FY2015 FY2016 FY

20 Parking System Financial Analysis Net Operating Revenues FY2013 to FY2017 Net Operating Income $300,000 $254,885 $250,000 $200,000 $215,138 $169,760 $178,577 $191,882 $150,000 $100,000 $50,000 $0 FY2013 FY2014 FY2015 FY2016 FY

21 Parking System Financial Analysis Direct Payroll & Employee Benefits FY2013 to FY2017 Direct Payroll & Benefits $160,000 $142,980 $140,000 $128,477 $134,283 $150,470 $153,965 $120,000 $100,000 $80,000 $60,000 $40,000 $20,000 $- FY2013 FY2014 FY2015 FY2016 FY

22 Parking System Financial Analysis Administrative Services FY2013 to FY2017 Administrative Services $250,000 $200,000 $170,138 $186,608 $190,464 $201,705 $210,780 $150,000 $100,000 $50,000 $- FY2013 FY2014 FY2015 FY2016 FY

23 Parking System Financial Analysis Capital Outlays FY2013 to FY2017 Total Capital Outlays $250,000 $236,617 $200,000 $150,000 $100,000 $55,696 $90,609 $50,000 $3,750 $26,405 $- FY2013 FY2014 FY2015 FY2016 FY2017 NOTE: Not included in Operating Expenses 23

24 Parking System Financial Analysis Debt Service & Capital Improvements Existed Bonded Debt Paid Off In Current FY2018 Fiscal Year: $750,000 Final Payment Planned Parking Structure Major Repairs: FY2018 = $285,000 FY2019 = $100,000 Planned Lot Reconstruction Projects for Lots #7, #8, #9: FY2018 = $295,000 FY2019 = $170,000 FY2020 = $350,000 Procurement of New Parking Payment Technology: FY2019 = $100,000 24

25 Summary of Online Parking Survey General Results 850 Total Responses Commuter Responses = 186 (22% of Respondents) Total of 397 Responses Received on Open-Ended Question 25

26 Summary of Online Parking Survey Commuters 26

27 Summary of Online Parking Survey Commuters 27

28 Summary of Online Parking Survey Commuters 84% 28

29 Summary of Online Parking Survey Commuter 29

30 Summary of Online Parking Survey Commuter 30

31 Summary of Online Parking Survey Commuters 72% 31

32 Comparable City Analysis 5 local cities of similar population, household income, and percentage of public transit commuters. Elmhurst Glen Ellen Lombard Winfield Wheaton Downers Grove 32

33 Comparable City Analysis Resident Commuter Permit Price Per Quarter Commuter Permit Rate: Residents $ $ $ $ $ $80.00 $60.00 $60.00 $93.00 $77.50 $40.00 $20.00 $- Wheaton Elmhurst Downers Grove Lombard Glen Ellyn Winfield 33

34 Comparable City Analysis Commuter Permit Rate Per - Quarter Commuter Permit Rate: Non-Residents $ $ $ $80.00 $60.00 $40.00 $20.00 $- $ $ $ $75.00 $77.50 Wheaton Elmhurst Downers Grove $ Lombard Glen Ellyn Winfield Note: Wheaton, Elmhurst and Downers Grove offer resident discounts. Lombard, Glen Ellen and Winfield do not offer resident discounts. 34

35 Comparable City Analysis Daily Commuter Parking Rate Daily Commuter Rate $3.00 $3.00 $2.50 $2.00 $1.50 $1.50 $2.00 $1.25 $2.00 $2.50 $1.00 $0.50 $0.00 Wheaton Elmhurst Downers Grove Lombard Glen Ellyn Winfield 35

36 Multi-Space Machines Elmhurst Lombard Downers Grove 36

37 Space Number Signage Ground Stenciled Numbers Lombard Wheaton Lot #9 Wheaton Center Garage 37

38 Space Number Signage Ground Mounted Poles Lombard Elmhurst Downers Grove 38

39 Space Number Signage Suspended Cable Mounted Space Indicator Signs Winfield Glen Ellen 39

40 Pay-By-Mobile Downers Grove PassportParking Elmhurst Parkmobile Lombard PassportParking 40

41 Strategically Placed PassportParking Signage Winfield 41

42 Wheaton Center Garage 42

43 Parking 101 Top Ten National Trends in Downtown Parking 1. Adoption of Pay-by-Mobile Technology 2. Shift to Multi-Space Parking Meters On-Street 3. Adoption of Credit Card Payment Technologies 4. License Plate Recognition (LPR) Enforcement & Permitting 5. Integrated Technologies (Payment/Enforcement/Permitting) 6. Extended Meter Hours to Capture Evenings/Saturdays 7. Parking Apps to Help Find/Pre-Pay for Parking/Guidance Systems 8. Residential Permit Parking in Mixed Use Neighborhoods 9. Adoption of Transportation Demand Management Policies (TDM) 10. Non-Police Parking Enforcement 43

44 Latest in License Plate Recognition (LPR) Technology Source Genetec Website44

45 Pay-by-Plate is Immerging as the Crest-of-the-Wave Preferred Technology for Municipal On-Street Management US Parking Industry is Moving Away From Pay-and-Display and Pay-by- Space Multi-Space Technology and Adopting Pay-by-Plate in its Place When Linked With License Plate Recognition (LPR) Enforcement Technology, Pay-by-Plate is the Most Efficient Enforcement Technology Available Allows for Paperless Parking Permit Technology i.e. No Hang Tags, Stickers or Decals Necessary: - Allows Customers to Purchase Permits Online - Daily Passes Can Also be Obtained Online 45

46 Primary Findings Heavy Reliance on Manual Operations and Lack of Technology is a Major Drain on the System Manually Written Parking Tickets Omni Park Handheld Limitations Use of Hang Tags is Administratively Cumbersome and Costly Coin Honor Boxes and Meters Not Auditable No Pay-by-Mobile/No Credit Card Acceptance The Current Deployment of High Maintenance Single-Space Parking Meters in Low-Use Customer and Employee Areas Not a Good Use of Resources Parking Rates and User Fees Charged by Wheaton Are Lower Than All Other Comparable Cities Analyzed 46

47 Additional Observations Posted Time Limits at Non-Commuter Meters? Posted 2-Hour and 4-Hour Time Limits in Commuter Areas? Customer Parking That is Not Time-Limited is Very Difficult to Enforce All Other Comp Cities Have 3-Hour Time Limited Customer Parking (Free) Not a Citation Until After 3rd Warning is Issued Field Observations Indicate Abuse of System 47

48 Primary Recommendation #1 Begin Adoption of New Integrated Parking Control Technology Immediately New Technology Should Include Pay-by-Mobile ASAP New Technology Should be a Pay-by-Plate Platform to Include Integrated Parking Enforcement and Electronic Permitting Eliminate Single-Space Commuter Meters and Cash Boxes and Install Two Multi- Space Pay Stations at Each Train Station Mobile License Plate Recognition (LPR) Enforcement Technology Highly Recommended Once Adopted, New License Plate-based System Will Eliminate Administratively Cumbersome Hang Tag System and Greatly Improve Enforcement Efficiencies 48

49 Primary Recommendation #2 Revise Parking Rates and Fees We Believe the Current Commuter Parking Permit Fee Structure is Too Low and Results in Commuters Paying for Monthly Parking, But Actually Parking at Daily Meters Need to Evolve From Allocated Parking to Price-Based System to Better Manage Parking Assets Increase Monthly and Daily Rates Across the Board to Align With Rates Charged by Comparable Cities Price On-Street Commuter Parking and Lot #10 Parking at a Premium Rate Charge Less for Back Area of Lot #9; and For Lots #7, #8 Offer Discounted Rates for Paying Quarterly or Annually, Higher Rate to Pay Month-to-Month 49

50 Primary Recommendation #2 Recommended Pricing Strategy College Station Area Premium Priced Daily Rate Regular Monthly Rate Lot #6 Lot #10 Lots #7, #8 On-Street Metered Area 50

51 Primary Recommendation #2 Recommended Pricing Strategy Wheaton Station Area Premium Priced Daily Rate Discounted Monthly Rate Regular Monthly Rate Lot #6 Lots #7, #8 On-Street Metered Area 51

52 Primary Recommendation #3 Eliminate Non-Commuter Parking Meters and Enforce Time Limits Only Non-Commuter Meters North and South or Train Tracks Show Low Utilization and Generate Low Revenues vs. High Personnel & Operation Costs to Service and Maintain If LPR Enforcement is Adopted, We Believe Enhanced Enforcement Revenues Will Offset Meter Coin Revenue at Non-Commuter Metered Areas If New Integrated LPR Enforcement and Electronic Permitting Technology is Adopted and Non-Commuter Meters are Eliminated, Existing Front Line & Administrative Staffing Could be Reallocated to Other City Services 52

53 Primary Recommendation #4 Revise Parking Enforcement Rates and Policies Currently, All Tickets Are Reduced by 50% if Paid Within 15 Days We Recommend Revising Fine Rates to a Graduated System As Follows: First Violation Per Plate is a $15 Base Amount (Could be Warning Only) Second Violation is $25 Third Through Fifth Violations are $35 Sixth or More $50 Each This Type of Graduated Fine Structure Provides Relief for the True Visitor or Occasional Violator, But Tends to Gain Compliant Behavior Over Time From Habitual Violators Our Experience Has Shown That This Type of Fine Structure is Revenue Neutral at Worst, or Increases Revenues Initially Final Result is Compliance! 53

54 Summary of Primary Recommendations The Plan is Nothing; Planning is Everything Dwight D. Eisenhower 54

55 Thank You! Discussion 55