BeautiControl Transition to Youngevity

Transcription

1 BeautiControl Transition to Youngevity HOW TO PLACE AND TRACK YOUR ORDERS 1. What orders can I place in my Business Center? You can place personal orders in your Business Center (your back office). Orders will be reflected on your account and accrue to your Personal Qualifying Volume (PQV). Personal volume of at least 50 PQV will make you active and commissionable. Personal volume of 100 QV+ will maximize your commission percentage AND qualify you for Quickstart Bonus. More on that later... You can also drop ship orders placed on your own personal account (orders placed under your personal Youngevity ID number) to others if you wish. These orders will likewise accrue to your PQV. However, orders placed under our personal ID are on our level 0 and are not personally commissionable. More on that later What is a Retail Customer? A Retail Customer is someone who is neither a Preferred Customer nor Distributor (Associate) and who pays the retail price when purchasing. Retail pricing is 30% more than wholesale. 3. What is a Preferred Customer? A Preferred Customer (PC) is someone you enroll and who is attached to your genealogy on your level 1. PCs enjoy wholesale pricing on products they order. You earn a commission on orders placed by your PCs (either 5% or 8% depending on whether you re active at 50 QV or 100 QV respectively, AND can be as high as 30% during their first 30 days if you are Quickstart Bonus qualified). More on that later... Note: Participating in our Autoship program is NOT required to enjoy Preferred Customer wholesale pricing. A Preferred Customer is not eligible to earn money in the Youngevity compensation plan.

2 4. What is the benefit of being on Autoship? If you participate in the Autoship program, the products you choose are automatically and conveniently shipped to your door each month. This enables you to never run out of your favorite products AND can automatically keep your distributorship active and commissionable depending on the QV of your order. If your Autoship order is $99 or greater in size, you enjoy FREE SHIPPING on that order. Free shipping is limited to autoship orders not exceeding $750 You can alter the details of your autoship order from month-to-month...or delete it altogether if you no longer wish to participate. 5. What is a new Associate? A new Associate or Distributor is a Youngevity business partner that you invite to enroll into your organization. As the enroller you may decide to keep your new Distributor on your level 1 or place them anywhere in your down line organization using the Frontline Placement tool found in your Business Center. You have 60 days from the date of enrollment to place your new distributor. After 60 days your new team member remains permanently on your frontline (level 1). Distributors are eligible to participate and earn commissions in the Youngevity compensation plan. 6. How do my Retail Customers order? Retail Customers can place orders by visiting your personal self-replicated website at: yourusername.youngevity.com and clicking Shop Now. Be aware that both retail and wholesale prices are reflected on your website. To control what price your retail customer sees, you may decide to control the point of sale by taking their order over the phone or in person and then placing the order for them yourself on your youngevity.com website. o Note: Retail customers do not have their own ordering portal, Business Center, or personal website. 3 o Customer s orders may also be placed by calling Youngevity Customer Service at (800) Monday Friday from 7:00am-5pm Pacific

3 Standard Time and referencing their distributor s (consultant s) Youngevity ID number. 7. How do my Preferred Customers and Distributors place new orders? Most will use their Business Center to place orders for themselves. Calling Customer Service can also be used to place orders. 8. How do I place an order for myself in the Business Center? Simply login to your Business Center and access the menu bar across the top. Hover over My Orders and from the drop-down menu choose New Order (see example 1) o Note: You can login to your Business Center by clicking on your bookmarked link (see Business Center FAQ for instructions) or by visiting and clicking on LOG IN 4

4 Example 1 9. How do I place my order? Step 1: To place an order, choose New Order from the drop down. From there you will be taken to a screen that will allow you to search for the products you want to add to your cart (see example 2) When you find the item, you want to purchase click on Add to Cart. If you know the Item Code you can do a quick add to your cart (see example 3) You can also search for items using the search box at the top left-hand side of the screen and tying in a product name or Item Code (see example 4) o Note: You can also click on the shopping cart in the middle of the page titled New Order. Step 2: As you are adding items to your cart you can see your shopping cart on the right-hand side of the screen (see example 5) Step 3: When you have completed your order click Checkout to proceed to your shopping cart (see example 5) Step 4: In your shopping cart, enter your shipping and payment details. You may change your shipping address if you d like your order delivered to an alternate address. 5

5 o First -- choose your shipping method (Standard, Next Day, Second Day, Will Call San Diego/Los Angeles only). From this box you can continue shopping, update the order, or cancel the order (see example 6). You can also enter in a gift message in this box. o Second -- enter in your billing/shipping information. You have the option to save the shipping information and give this location a name (see example 7) o Third -- enter in the payment information (see example 8) o Note: You can only pay using a credit card (Visa, MC, Discover, Amex). Once all of this information has been entered, complete the order by clicking on Process Order (see example 8) Note: If you have a credit available from the company for some reason it will appear in the shopping cart. o Finally --You will be taken to an order confirmation screen (see example 9) Note: Save your order number for future reference. Note: Your order should ship out within 24/48 hours and you will receive an confirmation once the order is processed. No shipping occurs on Saturday or Sunday. Only the account holder will receive an confirmation. If a change needs to be made from orders placed over the weekend, please contact Customer Service on Monday. 6

6 Example 2 Example 3 7

7 Example 4 Example 5 8

8 Example 6 Example 7 9

9 Example 8 Example How do I track my orders? In your Business Center hover over My Orders and then click on My Orders from the drop down. (see example 10) You will be able to see ALL of your orders throughout your ordering history. Click on the tracking number to track your order (see example 11) 10

10 Example 10 Example 11 11