SundayKart Franchise FAQ

Transcription

1 SundayKart Franchise FAQ Q. What is SundayKart franchisee wellness score? - SundayKart franchise wellness score is a SundayKart proprietary tool, which will measure the health of franchisee business. The state of franchisee health is reported as POOR or GOOD or EXCELLENT. Some of the important key parameter used in the tool to determine the health are successful deliveries out of orders came, joining new customers, stores and services, customer feedback, etc. Q. What is SundayKart franchisee standards sheet? - Sheet describes the qualities/standards what franchisee needs to maintain. Q. What is SundayKart franchisee commission structure sheet? - Sheet describes, how SundayKart franchisee gets paid for successful operations and delivers. Q. What are the advantages of SundayKart franchisee? - SundayKart will manage and continuous develop online platform. - The SundayKart will provide required Marketing material. - Revenue Model. - Benefit from the SundayKart advertising and promotional campaigns. - Continuous assistance while operating the business Eligibility Q. What are the qualifications required to become a SundayKart franchisee? - Ability to read and write in English. - Knowledge in computers, Internet and e-commerce. - Business acumen. - Passion to help customers and owning a business. - Investment. Q. What is registration fee for applying SundayKart franchisee?

2 - No franchisees need to pay any amount for registration or maintenance fee for taking SundayKart franchise. Q. How much SundayKart franchisee need to investment? - SundayKart franchisee should have minimum of owning a vehicle for delivery, computer, Internet connection, smart phone and etc to run business operations. Q. What are the franchisee responsibilities? - Promotions/marketing SundayKart activities in franchisee area. - Generating orders. - Responsible for successful delivery from stores/services to customers. - Resolve customer problems with stores/services. - Educate the customer, store/service owners about SundayKart. - Collecting payments from stores and send to SundayKart. - Join new customers, stores and services. - Communicate regularly with SundayKart. Q. Whose responsibility to deliver successfully when orders comes from different area in which you re not the franchisee owner? - Any order comes to your stores/services in your area; you have to ensure successful delivery. Franchise Selection Q. Can potential franchisee get SundayKart franchise in an area where he doesn t reside? - If potential franchiseehas good business experience history, he/she can get it. Q. How SundayKart will select franchisee for a particular area in the case of multiple franchisees are willing to take? - Franchisee need to have potential to service the area, he is applying. - First applied potential franchisee in the given area will be given SundayKart franchise. Q. Is it possible for new franchisee to take more than one area in a city as franchise?

3 - No. But, can apply after 3 months, with EXCELLENT SundayKart franchisee wellness score. Q. Is it possible for SundayKart franchisee to take more than one area in a city as franchise? - Yes. The expansion of franchise territory will be done only when he has EXCELLENT SundayKart franchisee wellness score in his given areas. Q. Can SundayKart franchisee get franchise in an area where he doesn t reside? - If SundayKart franchisee has good SundayKart franchisee wellness score. Training Q. Will you provide any training to franchisee? - Yes. SundayKart will provide initial training support after joining and continuous training support as on going basis. - Refer to training classes conducted by SundayKart. Q. What are the things covered in initial training support? - Technical training about SundayKart website & mobile app. - Sales & Marketing training. - Handling customers, storeowners and services etc. Q. What are the things covered in continuous training support? - How to run business effectively on day-to-day basis. - Improving for effective market and promotional activities. Q. When is the training classes are scheduled? - Every month. Reach out SundayKart for next available class. Q. Any other form of support? - Yes. You can reach out SundayKart and schedule free consultation with SundayKart franchise expert for two half-hour session s every month.

4 Limitations Q. Who will inherit the business after death of franchisee? - His family member as long as they can maintain GOOD SundayKart franchisee wellness score. Q. Does SundayKart franchisee employees should follow the SundayKart franchise standards? Q. Does SundayKart franchisee employees should have insurance coverage? - Yes. Q. Does Ad s and promotions need to get approval from SundayKart Management? Q. SundayKart franchisee needs to have accounting process? Renewal Q. What is the time of agreement period? - One year Q. Does renewal need to be done after completion of every year? - Yes. Q. What is the process for renewal? - Maintain your SundayKart franchisee wellness score to GOOD or EXCELLENT. - Attend SundayKart franchisee renewal training class personally. - Sign updated SundayKart franchise terms and conditions agreements and

5 pricing sheets etc. Termination Q. How franchisee will be terminated? - If SundayKart franchisee wellness score goes to POOR for three consecutive weeks, it will be terminated. - If franchisee involve in any illegal activities or create a bad reputation or harm thestakeholders of SundayKart. Quitting Q. What is the procedure for quitting? - Give one month written notice in advance. - Submit all the SundayKart documents, materials etc. Selling business Q. How to valuate your present franchisee business, if you want to sell the business? - SundayKart will provide estimated value for your business for a service fee. - SundayKart can provide qualified referral (who is intent to buy your franchisee business) for a service fee. - If you have a prospective buyer, he needs to be qualified by SundayKart. - Give written notice of intent of sale. - Transfer business knowledge to the qualified buyer once approved by SundayKart. Pricing Structure Q. How is price structure pay to the SundayKart franchisee? - Refer to SundayKart franchise commission structure sheet.