SPECIAL INSTRUCTIONS TO BIDDERS FOR PREPARATION OF THE PROPOSAL

Transcription

1 ATTACHMENT 1 TO RFP NO SS SPECIAL INSTRUCTIONS TO BIDDERS FOR PREPARATION OF THE PROPOSAL These Special Instructions apply in addition to the standard IAEA General Instructions for Bidders. The Solicitation consists of the following parts: 1. Cover letter; 2. Special Instructions to Bidders including: 2.1 Submission of the Proposal 2.2 Content of Technical Proposal 2.3 Content of Commercial Proposal 2.4 Evaluation and Selection Criteria 2.5 Acknowledgment of Receipt (To be sent back to the IAEA by within 5 working days after receipt of the Solicitation); 3. IAEA General Conditions of Contract; 4. Specification; 5. Supplier Registration Form (To be completed if you have not submitted a registration form to the IAEA or UNGM within the last two years. If your company is a registered UNGM supplier, please provide the reference number SUBMISSION OF THE PROPOSAL Language: The Proposal shall be in the English language. Length of Proposal: The Proposal shall be precise and concise. Catalogues, marketing or commercial documentation should be avoided, unless necessary for the Proposal. Format of Proposal: Proposal should be submitted in electronic format unless otherwise stated (i.e. via e- mail) including the following documents: Technical Proposal; Commercial Proposal; and Copy of Commercial Proposal without prices (all prices shall be deleted in this document). NOTE: Technical Proposal shall NOT include any prices or other financial information. The electronic files shall be clearly named as Technical Proposal, Commercial Proposal and Copy of Commercial Proposal without prices files. Attachment 1 to RFP - Special Instructions to Bidders Page 1 of 9

2 The Proposal shall be sent ONLY to the following address: Do not send communications to this . Any communications/requests for clarifications related to these tender documents shall be addressed by e- mail to the IAEA responsible contracting staff indicated in the RFP Cover Letter. As a general rule, request for clarifications shall be submitted at the latest one week before the Closing Date, to allow proper consideration. Submissions after the indicated tender closing date and time shall not be considered. If electronic submission is not possible due to technical or size constrains (attached catalogues or larger than 4 Mb), the Proposal can be split and submitted as several attachments. Please contact the IAEA contracting staff if you continue to have problems with your submission. 2.2 CONTENT OF TECHNICAL PROPOSAL Technical Proposal shall include, but shall not be limited to, the following points by number and in the order shown: 1. General technical discussion demonstrating your understanding of the IAEA technical requirements and your proposed solution to meet them. 2. Provide a clear technical description of the proposed solution to meet the Specification requirements. Kindly note that the IAEA expects that section-by-section description shall be provided in the Technical Proposal in order to comply with the requirements of the Specification. 3. Statement of compliance with the Specification, preferably in the form of a matrix. Any proposed deviations shall be clearly defined and justified. 4. Provide a clear breakdown of all the components of the proposed solution and applicable quantities. 5. Provide an implementation plan of the solution. 6. Provide at least three (3) references of implementing similar projects demonstrating successful past experience in delivering application performance management systems, including short project description, client name and contact details. Attachment 1 to RFP - Special Instructions to Bidders Page 2 of 9

3 2.3 CONTENT OF COMMERCIAL PROPOSAL Currency: All prices shall be defined in EURO. The Commercial Proposal shall include, but shall not be limited to, the following information by number and in the order shown: 1. Indicate your Proposal reference number and date of your Proposal. 2. Provide full contact details for questions regarding your Proposal and those to be used in any resulting order or contract: legal name, address, telephone number, fax number, address, and contact person(s). 3. Confirm that your Proposal is valid for minimum ninety (90) days from the RFP Closing Date. 4. Confirm acceptance of IAEA General Conditions of Contract. 5. Indicate the total firm fixed price of your Proposal (excluding any taxes). 6. Provide net of taxes, firm fixed unit price per each deliverable item, equipment and/or services and related quantities. The list of all item prices shall add up to the total price of the Proposal. Provide detailed breakdown of prices for major components. Example of cost categories: (a) Cost of server license; (b) Implementation cost; (c) Maintenance cost per year; (d) Other (please specify). Taxes: All prices shall be net of any taxes. If any tax or fee might be applied, this shall be defined separately. All prices shall not include any indirect taxes (value added tax, general sales tax, goods and services tax, etc.) and customs duties or fees. Any applicable taxes or fees shall be defined separately. Note for suppliers located in the EU: The IAEA is an international organization and, therefore, does not have a VAT or EORI number. The IAEA is exempted from VAT in the EU in accordance with EU Directive 2006/112/EC - Article 151 (previously EU VAT Directive 77/388/EEC - Article 15 paragraph 10). Note for Austrian suppliers: The IAEA will pay the applicable VAT (MwSt). Delivery costs: The prices shall exclude freight cost. Any freight cost, if applicable, shall be defined separately in the Proposal. 7. Payment Terms: The IAEA will not provide any advance payments or payments by letter of credit. The standard IAEA payment terms are by bank transfer net thirty (30) days after acceptance of Contractor s invoice and delivery of the solution and/or acceptance by the IAEA of the services. 8. State if any discount is offered for early payment of invoices. 9. Provide a statement attesting that you are offering the IAEA the most favoured customer status: "I certify that the pricing offered does not exceed selling prices to other customers for the same or substantially similar items and/or services for comparable quantities under similar terms and conditions". Attachment 1 to RFP - Special Instructions to Bidders Page 3 of 9

4 2.4 EVALUATION AND SELECTION CRITERIA Evaluation of the Proposals by the IAEA will be based on the following qualification requirements and evaluation criteria Technical Evaluation criteria: The Proposals will be evaluated against the following evaluation criteria: a) Quality of the Proposal, in terms of structure, easiness to understand and showing compliance to the technical requirements; b) Bidder s successful past experience in delivering application performance management systems; and c) Proposed implementation plan Commercial Evaluation Subject to the conformance of the Technical Proposal to the requirements, the Proposal will be evaluated as follows: - Commercial acceptability of the Financial Proposal; - Cost of the solution, based on initial purchase price (cost of server license and implementation), and future maintenance per year; and - Contractual compliance Selection Criteria A Purchase Order will be awarded to the Bidder who submits the best value for money Proposal combining cost and quality. The IAEA reserves the right, as it deems appropriate, to award to a single bidder, to award to multiple bidders in any combination or not to award to any of the bidders as a result of this RFP. Attachment 1 to RFP - Special Instructions to Bidders Page 4 of 9

5 2.5 ACKNOWLEDGMENT OF RECEIPT Complete the form below and copy and paste into an to the IAEA responsible contracting staff ACKNOWLEDGMENT OF RECEIPT Request for Proposal number: SS Description: Application Performance Management Tool Tender Closing Date & Time: :00:00 CET We have received the above mentioned Request for Proposal, and we will (please mark the box next to the relevant text with "X") : - submit a proposal in response - not submit a proposal in response, due to : - requirements are outside our normal activities - insufficient time to prepare a proposal - present lack of resources to undertake the requested work/service - cannot accept the IAEA General Conditions of Contract - other: FROM: Company:... Address: Contact person: Tel. no. :... Attachment 1 to RFP - Special Instructions to Bidders Page 5 of 9

6 2.6 EXAMPLE COMPLIANCE MATRIX FOR TECHNICAL PROPOSAL RFP NO SS Application Performance Management Tool Ref. Specification Requirements Compliant Bidder s comments Yes/No 2 Requirements 2.1 Technical Environment Run on a Windows Operating Systems such as Windows Server 2008 R2 or later Be able to work on fully isolated networks with no connection to the Internet Be able to run within a web browser Support secure communication through HTTPS Integrate with Active Directory for user identity and provide the ability to support different roles 2.2 Real Time Performance Monitoring of Applications and Services Provide auto discovery of application topology Provide the ability to trace transactions through these visible topologies Provide the ability to trace transactions from the browser to the back-end services and data stores Be able to identify any poorly performing line of code, from the web application to the database without requiring code modifications Monitor every transaction and identify transactions that are different than the typical transactions seen across services 2.3 End-User Monitoring Provide end-user monitoring to get better insight into overall application performance, as well as how the user is using the application Provide web browser based application monitoring to identify applications issues, correlate events and optimize the end-user experience Provide application monitoring of single page web applications Provide browser based application monitoring details such as response time and Document Object Model (DOM) load times Attachment 1 to RFP - Special Instructions to Bidders Page 6 of 9

7 2.4 Business Transaction Monitoring Provide capabilities to track the transactions across all layers of the IT infrastructure Provide the ability to correlate business transactions to the infrastructure and software layers to fulfil those transactions Provide the ability to identify when a business transaction is impacted or unavailable and provide the technical context to understand the reason for that business impact 2.5 Software Monitoring and Debugging Provide a JavaScript library for web application end-user monitoring Provide a client agent for both.net and Java Provide server monitoring for Windows and Linux servers Provide software component monitoring for server components written both in.net and Java Provide both client and server software agents that do not require code changes to provide management capabilities Provide database monitoring for Structured Query Language (SQL) Server databases including execution details Provide a comprehensive trace for component errors to developers Provide the ability to monitor any software components irrespective of the size of the underlying code 2.6 Insight for Collaborative Troubleshooting and Performance Indicators Provide the ability to drill down from business transactions to the technical layers to troubleshoot issues Provide application insight that supports collaborative troubleshooting with staff from both operations and development Provide Key Performance Indicators related to system, application and service availability management 2.7 Support and Maintenance The Supplier shall: Deliver all software binaries, executables and configuration files for the on premise installation Attachment 1 to RFP - Special Instructions to Bidders Page 7 of 9

8 2.7.2 Support the on premise installation At the request of the IAEA, provide software maintenance and technical support on an annual basis for up to five (5) years, as well as software updates for error correction, bug fixes, new releases, product extensions and enhancements Attachment 1 to RFP - Special Instructions to Bidders Page 8 of 9

9 2.7 EXAMPLE OF FORMAT FOR SUBMISSION OF COMMERCIAL PROPOSAL RFP NO SS Application Performance Management Tool No. Line item description Unit Q-ty Cost/Unit Total Price EURO 1 Cost of server license 2 Implementation cost 3 Maintenance cost per year 4 Other cost (please specify) TOTAL PRICE Reference to Task in the Specification and explanations Attachment 1 to RFP - Special Instructions to Bidders Page 9 of 9