2016 DISTRICT SATISFACTION SURVEY SUMMARY RESULTS REPORT

Transcription

1 2016 DISTRICT SATISFACTION SURVEY SUMMARY RESULTS REPORT Jn R. Gundry Cunty Superintendent f Schls

2 TABLE OF CONTENTS Backgrund...1 Key Findings Interactin & Satisfactin...2 Key Findings- Lngitudinal Data... Errr! Bkmark nt defined. Key Findings General Questins...4 Key Findings General Questins (cnt.)...5 Key Findings SCCOE Prgrams & Services...6 Key Findings Qualitative Feedback...8 Suggestins fr Imprvement...9 Next Steps i

3 Backgrund This summary reprt prvides a preview f the 2016 District Satisfactin Survey results. Cmplete results will be presented in the Framing Our Future strategic plan initiative scheduled t be finished June These survey results will underg further analysis and review and, alng with ther data pints discvered during the nging Framing Our Future effrts, will be used t develp strategy fr the schl year and nward. The District Satisfactin Survey was part f the first phase f the larger Framing Our Future initiative. The input received abut ur rganizatinal culture and the services prvided will be part f a cmprehensive planning framewrk that will drive ur gals and actins in the near future. Methdlgy The survey was built using previus SCCOE surveys, items frm ther cunty ffice f educatin surveys, and staff input. The survey has a ttal f 13 items divided int the fllwing sectins: demgraphics, supprts and services, and suggestins/cmments abut current practices. T cast a wide net, SCCOE cabinet members instructed their directrs and managers t gather distributin lists f key stakehlder grups that culd prvide valuable input. These distributin lists included district ffice administratrs and persnnel, schl/campus administratrs and staff, service prviders/cunselrs/therapists fr students and/r families, service prviders/caches fr staff, teachers and, ther educatinal partners. A ttal f 302 survey respnses were lgged between January 4 and February 19, Table 1 illustrates cmpletin rates. District ffice administratrs (n=132) and teachers (n=91) made up the vast majrity (75%) f respndents. Table 1. Survey Cmpletin Rates Optins Respndents # % Santa Clara Cunty District % Organizatin (n=302) Charter 15 5% Other 21 7% District Office Administratr % District Office Nn-Administratr 13 4% Schl Site/Campus Administratr 41 14% Service Prvider/Cunselr/Therapist fr Current Rle/Psitin (n=297) 0 0% Students and/r Families Service Prvider/Cach fr Staff 6 2% Teacher 91 31% Other 14 5% 1

4 Key Findings Interactin & Satisfactin Survey respndents were asked t select the frequency they had interacted with the SCCOE in the past 12 mnths (e.g., participated in meetings/events r used a service). Mst survey respndents interacted with the SCCOE mnthly (41%), quarterly (19%), r nce in the past 12 mnths (18%). At the site level, SCCOE services are nt a cmpnent f ur schl's prgram. We d nt have any interactin with the COE. It is viewed by the staff as a satellite service but nt directly cnnected t the schl and its curriculum. Survey respndents were als asked the rate t which the SCCOE meets their district s r schl s needs n a 5-pint Likert scale (1- Strngly Disagree t 5- Strngly Agree). The majrity (63%) f survey respndents believe that the SCCOE meets their schl s/district s needs; 43% agree and 20% strngly agree with this statement. A sizable prtin (26%) f respndents say they neither disagree nr agree with this statement. A questin later in the survey may prvide sme insight ( Please prvide verall feedback n hw the SCCOE is ding in terms f service t districts, schls, and students. ). Schl site administratrs and teachers did mentin in penended questins that they are unaware f mst f the services prvided by the SCCOE and that there is little actual interactin between them and the SCCOE; they have interactins with ne r a few departments and are usually satisfied with them. Figure 1. Overall, the SCCOE meets my schl's/district's needs. 0% 6% 26% 43% 20% 4% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Strngly Disagree Disagree Neither Disagree nr Agree Agree Strngly Agree N/A 2

5 Key Findings Lngitudinal Data The Santa Clara Cunty Office f Educatin has sent ut surveys fr the past 10+ years t gather input frm districts n its services, prgrams, and staff. In an effrt t allw fr lngitudinal analyses, the tables belw present the weighted averages n varius tpics. Due t changes in leadership and questin styles, it is imprtant t nte that the tables display weighted averages f questins that were nt asked in exactly the same way nr using the same rating scale. Table 2 shws weighted averages abut hw survey participants view the SCCOE as a whle. Surveys administered frm 2002 t 2007 measured participants satisfactin with the SCCOE, whereas the 2010 and 2012 surveys asked participants t rate hw indispensable they felt the SCCOE is. The survey sent ut in 2013 returned t a satisfactin scale, and the 2016 survey asked respndents their level f agreement n the statement Overall, the SCCOE meets my schl s/district s needs. Table 2. Overall Ratings f the SCCOE, * 2003* 2004* 2005* 2006* 2007* 2010** 2012** 2013* 2016*** SCCOE *Survey asked abut satisfactin n a scale frm 1 (very dissatisfied) t 5 (very satisfied) **Survey asked abut services that are indispensable n a scale frm 1 (strngly disagree) t 5 (strngly agree) *** Overall, the SCCOE meets my schl s/district s needs n a scale frm 1 (strngly disagree) t 5 (strngly agree) Table 3 shws weighted averages n a variety f qualities that the SCCOE as an rganizatin aims t exude when interacting with the schl districts. Participants were asked in the 2010 and 2012 surveys t rate SCCOE service frm pr (1) t utstanding (5). The 2013 survey asked similar questins n a satisfactin scale (1- Very Dissatisfied t 5-Very Satisfied). The 2016 survey asked similar questins but n an agreement scale (1- Strngly Disagree t 5- Strngly Agree.) Table 3. Ratings n Select Criteria, * 2012* 2013** 2016*** Curtesy Custmer Service Infrmatin Prfessinalism Prmptness *Rate ur service frm 1 (Pr) t 5 (Outstanding) **T what extent are yu satisfied with the fllwing frm 1 (Very Dissatisfied) t 5 (Very Satisfied) ***Please rate yur level f agreement with the fllwing statements frm 1 (Strngly Disagree) t 5 (Strngly Agree) 3

6 Key Findings General Questins T gauge the level f satisfactin with SCCOE prgrams and services, survey respndents were asked t rate their level f agreement n general items abut the SCCOE. Participants were asked t chse a respnse n a 5-pint Likert scale (1- Strngly Disagree t 5- Strngly Agree), r N/A (unweighted.)] General items abut the SCCOE include but are nt limited t: The SCCOE prvides supprts t cmmunities ; The SCCOE is efficient in delivering prgrams and services ; and The SCCOE has a gd reputatin/public image in my schl/district. The items with the highest weighted average are: The SCCOE staff cnduct themselves prfessinally (M=4.2); The SCCOE staff is helpful (M=4.1); and The SCCOE prvides supprts t schls and districts (M=4.0). The items with the lwest weighted average are: The SCCOE prvides supprts t cmmunities (M=3.4); The SCCOE has imprved the educatinal equity fr students in the cunty (M=3.6); and The SCCOE prvides supprts t students (M=3.6). It is imprtant t nte that the items that had the lwest weighted average were als the items that had the highest rates f survey participants selecting the N/A clumn. The pen-ended cmments prvide sme insight int why these items were rated the lwest. One participant said: I'm nt familiar with services SCCOE is prviding students and cmmunities as referred t by the first fur questins. Perhaps SCCOE can better cmmunicate these areas. Anther participant said: I have heard that there are really gd resurces available but I dn't knw hw t access them. Mre widespread cmmunicatin f available resurces and prgrams wuld address the lack f knwledge arund a lt f the prgrams and services ffered by the SCCOE. 4

7 Key Findings General Questins (cnt.) Table 4. Prvides the weighted average respnses fr the different categries f respndents. The SCCOE... All Respndents (n=297) District Office Administratr (n=132) District Office Nn- Administratr Staff (n=13) Schl Site/Campus Administratr (n=41) Service Prvider/Cach fr Staff (n=6) Teacher (n=91) Other (n=14)...staff cnduct themselves prfessinally staff is helpful staff is knwledgeable prvides supprts t schls/districts staff is respnsive (fr example, respnds in a timely manner and makes changes based upn feedback when apprpriate) prvides services useful fr my schl/district prvides gd custmer service prvides quality services is effective in delivering prgrams and services has a gd reputatin/public image in my schl/district is efficient in delivering prgrams and services prvides supprts t students has imprved the educatinal equity fr students in the cunty (by prviding prgrams, plicies, and practices that imprve utcmes fr underserved yuth)....prvides supprts t cmmunities

8 Key Findings SCCOE Prgrams & Services T gauge the level f satisfactin with SCCOE prgrams and services, survey respndents were asked t rate a list f prgrams and services currently prvided by the SCCOE n a 5-pint Likert scale (1- Strngly Disagree t 5- Strngly Agree), r N/A (unweighted.)] Table 5 shws, in alphabetical rder, all the prgrams/services ffered by the SCCOE. The answer ptins Very Dissatisfied and Dissatisfied have been gruped under Negative Respnses and the answer ptins Satisfied and Very Satisfied have been gruped under Psitive Respnses. The tp five (highest weighted average rating) prgrams and/r services are shaded (sme services tied n their average rating thus nine are listed); these services are: Credential Services (M=4.1), District and Leadership Supprt (M=3.8), Educatinal Technlgy Training and Technical Assistance (M=3.8), Envirnmental Educatin (Walden West) (M=3.8), Fingerprint Livescan Services (M=3.9), Human Resurces (M=3.8), Mathematics (C&I) (M=3.8), Staff Recruitment (M=4.1), and Science, Technlgy, Engineering, Arts, and Mathematics (STEAM) (M=3.8). Table 5. Rate yur satisfactin f the fllwing SCCOE prgrams/services (n=224). Neither Negative Respnses* Satisfied nr Dissatisfied Psitive Respnses* N/A Weighted Average Alternative Educatin Department ASAPcnnect Assessment and Accuntability Career Technical Educatin Charter Schls Office Cunty Cmmittee Credential Services Curriculum Leadership Cuncil District and Leadership Supprt District Business and Advisry Services Early Learning Services Educatinal Technlgy Training and Technical Assistance English Language Arts Envirnmental Educatin (Walden West) Evaluatin, Research and Analysis Services Expulsin Appeals Fingerprint Livescan Services Fster and Hmeless Educatin Histry-Scial Sciences Human Resurces Inclusin Cllabrative Interdistrict Attendance Appeals Learning Multimedia Center Lcal Early Educatin Planning Cuncil Mathematics Media & Cmmunicatins

9 Negative Respnses* Neither Satisfied nr Dissatisfied Psitive Respnses* Web Develpment Services *Negative Respnses (Very Dissatisfied and Dissatisfied); Psitive Respnses (Satisfied and Very Satisfied). Nte: Shaded rws represent the prgrams/services that ranked in the tp five (based n weighted average); sme services/prgrams tied in their average and thus 9 are shaded in the table abve. N/A Weighted Average Migrant Educatin Multilingual Educatin Services Payrll Services Print Services QSS Financial System Training and Technical Assistance Safe and Healthy Schls Science Special Educatin Prgrams and Services Staff Recruitment State and Federal Prgrams Mnitring, Cmpliance and Technical Assistance Science, Technlgy, Engineering, Arts, and Mathematics (STEAM) Unemplyment Insurance Services Visual and Perfrming Arts

10 Key Findings Qualitative Feedback Participants were asked a range f pen-ended questins and t prvide their feedback n varius tpics. A cmment fr a respndent culd have been cunted multiples times if it cvered mre than ne theme. I think there are a lt f prgrams that teachers are nt aware f. When asked fr verall feedback n hw the SCCOE is ding in terms f service t districts, schls, and students, 148 participants prvided feedback. The cmments were categrized as fllws: Psitive (n=102); Very little cntact (n=31); and Negative (n=34). When asked t prvide ideas abut what the SCCOE can d t better serve the districts, schls, and students, 118 participants prvided feedback. The fllwing three categries f cmments were mentined the mst ften: Imprve cmmunicatin (n=36); Mre and/r better prfessinal develpment (n=23); and Reginal representatin (n=15). Didn't realize they were suppsed t be helping teachers -- just a bureaucracy in my mind. I can always cunt n SCCOE staff t help answer questins, prvide prfessinal develpment and custmized trainings fr ur staff as requested. When asked fr general feedback n SCCOE s prgrams/services, 87 participants prvided feedback. The cmments were categrized as fllws: Psitive (n=41); Very little cntact (n=35); and Negative (n=12). When asked fr ideas n hw the SCCOE can imprve its prgrams/services, 63 participants prvided feedback. The fllwing three categries f cmments were mentined the mst ften: Imprve cmmunicatin (n=20); Prfessinal develpment (n=7); and Technical assistance (n=6). 8

11 Suggestins fr Imprvement Belw are key themes fr imprvement as prvided by survey participants. These ideas will help prvide a rad map fr next steps in prviding supprt t districts, cmmunities, schls, and students. Cmmunicatin Services & Prgrams Link t resurces, ther venues than website General infrmatin t cmmunity (SCCOE brchure in the wrks) Better/Quicker respnse times Facilitating better cmmunicatin between districts Prfessinal Develpment Teachers cntacted directly Mre lead time, ntificatin f trainings Offer trainings at District Offices arund the Cunty Tailr t needs f participants 9

12 Next Steps Thank yu t the district persnnel, teachers, and ther cmmunity partners wh cmpleted this survey. The input received abut ur rganizatin will directly shape ur visin and pririties mving frward fr the rest f the year, and beynd. Next steps include: Cntinue the analysis f survey data; Triangulate survey data with ther survey data and infrmatin; and Prvide a mre cmplete reprt n these survey results June

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