CONCIERGE _ MOBILE ASSISTED SELLING CLIENTELING MPOS

Transcription

1 CONCIERGE _ MOBILE ASSISTED SELLING CLIENTELING MPOS

2 MAD MOBILE IS AN ORACLE GOLD PARTNER Recognized by Gartner and Forrester as a mobile technology leader, Mad Mobile powers mobile for 90+ major retailers

3 _ 93% OF RETAIL SALES ARE IN STORE POWERED BY MAD MOBILE FOR ORACLE RETAIL CLOUD SERVICES

4 _ EMPOWER SALES ASSOCIATES WITH MOBILE BETTER CUSTOMER SERVICE Customers are 39% more likely to shop or interact with sales associates who are equipped with mobile devices 54% of luxury shoppers! INCREASE SALES Conversions increase 40% when customers use digital before and during shopping in- store

5 _ WHAT IS CONCIERGE? ASSISTED SELLING PRODUCT CATALOG Search all available products both in-store and online. View product details, stock level, variations, ratings and reviews. RECOMMENDATIONS Suggest products based on trends, relation, and customer purchase history. INVENTORY AVAILABILITY ORDER BROKER Search all stores for product availability. Place orders for store pickup and delivery. CLIENTELING ASSOCIATE DASHBOARD CUSTOMER ENGAGEMENT View sales goals, tasks, corporate messages, appointments, events and promotions. CUSTOMER LOOKUP View customer profiles, loyalty points, offers, and purchase history. MOBILE FUNCTIONS XSTORE QUEUE MANAGEMENT 3rd Party E-COM, CRM, ERP, , POS View and manage customer flow including appointments and in-store. ENDLESS EXPERT Video chat with experts online or at another store. MOBILE CHECKOUT Complete a credit card transaction. POWERED BY MAD MOBILE FOR ORACLE RETAIL CLOUD SERVICES

6 _ INTEGRATION Powered by a cloud- based enterprise mobile plalorm, the Concierge mobile applicanon aggregates data from Oracle Commerce, Relate and Locate or any 3 rd party plalorm (E- COM, ERP, CRM, POS, ) CONCIERGE POWERED BY MOBILE CLOUD INTEGRATION 3rd Party CUSTOMER ENGAGEMENT ORDER BROKER XSTORE E-COM, CRM, ERP, , POS

7 _ MOBILE ASSISTED SELLING & CLIENTELING ASSOCIATE DASHBOARD View sales goals, tasks, corporate messages, appointments, events and promotions. HELLO CUSTOMER Notify associates on the floor when a customer with the retail application enters the store and triggers a beacon. CUSTOMER SEGMENTATION View top customer segments from corporate marketing or create new segments to reach. CENTER Capture customer s and contact preferences. Create campaigns to reach target segments with pre-built templates. CALENDAR Make/view appointments, promotions and events. TASK MANAGER View tasks from corporate and take action or create new tasks.

8 _ MOBILE ASSISTED SELLING & CLIENTELING ASSOCIATE DASHBOARD View sales goals, tasks, corporate messages, appointments, events and promotions. HELLO CUSTOMER Notify associates on the floor when a customer with the retail application enters the store and triggers a beacon. CUSTOMER SEGMENTATION View top customer segments from corporate marketing or create new segments to reach. CENTER Capture customer s and contact preferences. Create campaigns to reach target segments with pre-built templates. CALENDAR Make/view appointments, promotions and events. TASK MANAGER View tasks from corporate and take action or create new tasks.

9 _ MOBILE ASSISTED SELLING & CLIENTELING ASSOCIATE DASHBOARD View sales goals, tasks, corporate messages, appointments, events and promotions. HELLO CUSTOMER Notify associates on the floor when a customer with the retail application enters the store and triggers a beacon. CUSTOMER SEGMENTATION View top customer segments from corporate marketing or create new segments to reach. CENTER Capture customer s and contact preferences. Create campaigns to reach target segments with pre-built templates. CALENDAR Make/view appointments, promotions and events. TASK MANAGER View tasks from corporate and take action or create new tasks.

10 The image cannot be displayed. Your computer may not have enough memory to open the image, or the image may have been corrupted. Restart your computer, and then open the file again. If the red x still appears, you may have to delete the image and then insert it again. _ MOBILE ASSISTED SELLING & CLIENTELING ASSOCIATE DASHBOARD View sales goals, tasks, corporate messages, appointments, events and promotions. HELLO CUSTOMER Notify associates on the floor when a customer with the retail application enters the store and triggers a beacon. CUSTOMER SEGMENTATION View top customer segments from corporate marketing or create new segments to reach. CENTER Capture customer s and contact preferences. Create campaigns to reach target segments with pre-built templates. CALENDAR Make/view appointments, promotions and events. TASK MANAGER View tasks from corporate and take action or create new tasks.

11 _ RETURN ON INVESTMENT Increase store sales Increase producnvity of sales associates Train sales associates faster Improve customer service POWERED BY MAD MOBILE FOR ORACLE RETAIL CLOUD SERVICES

12 _ DOWNLOAD CENTER Video Tutorials Concierge Mobile ApplicaNon Data Sheet

13 We ll help you sell Concierge globally. Request a demo or sales support for an opportunity. Custom branded demos available for qualified prospects with 2 weeks lead Vme. Greg Schmitzer // President Have quesaons? Contact us mobile gschmitzer@madmobile.com oracle@madmobile.com POWERED BY MAD MOBILE FOR ORACLE RETAIL CLOUD SERVICES