improve your OMS process

Transcription

1 New research makes it abundantly clear: Do not pass Go. Do not collect $200. Just go directly to work to improve your OMS process

2 2 The Research We wanted to explore the financial challenges inherent in omni-channel order lifecycle management. We wanted to find out if, as retailers touch inventory more and more on its way to consumers hands, are they really making any money? Or are they burning any potential margin in increased order management and fulfillment costs? Read on to find the answers. We think you may be surprised at what you read. To download the full report, visit Conducted by Commissioned by

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4 4 The Respondents 100 Retailers Surveyed March-April 2016

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6 6 To reach full omni-channel maturity, we have a lot of board to cover How would you rate your omni-channel maturity? 12% Differentiating 40% Performing 27% Competent 9% Inefficient 7% Inconsistent

7 7 How maturity translates to omni-channel Capabilities Fully Implemented Capabilities 54% Tracking when fulfillment occurs in different location than demand 52% Internal inventory visibility across all sales channels 51% In-store inventory visibility for consumers shopping online 48% Tracking customer satisfaction with store fulfillment processes 48% Ability to take, edit or view orders across multiple channels

8 8 When fulfilling omni-channel orders, retailers report no shortage of challenges 43% Unpredictable demand 41% Need for greater fulfillment speed 38% Management pressure to reduce inventory 38% Shoppers desire for free shipping

9 9 When it comes to maximizing OMS profitability most are rolling the dice Opportunity to improve 43% cross-channel profitability? Major opportunity 41% Some opportunity

10 10 Profitable order execution helps winners pass Go, while poor order execution leads to scary outcomes Do you maintain Very Profitable 63% Fulfillment Operations? of winners 17% of non-winners

11 11 While deep omni-channel capabilities correlate directly to better financial performance Online visibility of in-store inventory Tracking in-store fulfillment costs Ability to take/edit/view orders across channels Assess profitability of fulfilment options while orders are being placed Winners 74% 73% 65% 65% Others 24% 27% 24% 24%

12 12 In addition, omni-channel effectiveness also correlates to better financial performance We Do This Very Well Same day shipment Ship to store Ship from store Buy online pickup in store Winners 77% 80% 71% 71% Others 37% 40% 33% 40%

13 13 The key difference? Winners rely on technology Deployed & Satisfied In-store reserve inventory for consumer in-store purchase In-store inventory pick for consumer in-store pick-up Drop ship from vendor direct to consumer Store-to-Store transfer for pick-up in-store Endless aisle in store Winners Others 68% 19% 65% 23% 59% 23% 47% 42% 38% 15%

14 14 Ready to stop leaving order management to chance? Optimize your OMS with Aptos Aptos Enterprise Order Management helps optimize every order during every phase of the order lifecycle. Real-time inventory visibility across the enterprise, combined with powerful order brokering and sourcing logic ensures that every order is sourced from the most profitable locations that are able to meet each customer s expectations. Every order is monitored and tracked throughout the lifecycle, and exception alerts ensure orders are fulfilled on time. To learn more visit

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16 Aptos: Engaging Customers Differently In an era of virtually limitless choice, sustained competitive advantage only comes to retailers who engage customers differently by truly understanding who they are, what they want and why they buy. At Aptos, we too, believe that engaging customers differently is critical to our success. We are committed to a deep understanding of each of our clients, to fulfilling their needs with the retail industry s most comprehensive omni-channel solutions, and to fostering long-term relationships built on tangible value and trust. More than 500 retail brands rely upon our Singular Commerce platform to deliver every shopper a personalized, empowered and seamless experience no matter when, where or how they shop. aptos.com Copyright 2016 Aptos, Inc. All rights reserved.