Resfinity Hotel. for agencies

Transcription

1 Resfinity Hotel for agencies

2 Change History date changed pages changes , start page: search by concrete room type start page: recommended offers recent searches cancellation policy in the hotel s timezone advanced search: board options remarks for selected rate administrating agency: editing agency details changes on the voucher editing agents profiles administrating agency: editing user s permissions (allowed contracts, user roles) editing ROE hotels page: global room types view proposals: setting if bookable or not adding notes 2

3 date changed pages changes bookable proposal - mailbox view city tax information in remarks choosing payment method proposals myb (manage your booking) search by region 3

4 agency.resfinity.com sign in to start booking register for free 4

5 setup your agency and start selling hotels (require the operator to activate your account) 5

6 Navigation This navigation bar will be your companion on all pages and will help you to find your way to whatever functionality you might need. new booking booking management system currency selector language selector agency s contract and number proposals already created admin section (supervisor rights) user name log out 6

7 click on the username and your s profile page will appear set the date format and language preferences change the password

8 want to see a price in different currency? choose from a wide range of supported currencies here 8

9 Booking Navigation This navigation bar will be your companion through the booking process and will give you some nice features. create and share offers save hotels to the shortlist browse hotels on the map change search criteria/ start over share a link, which will show the hotel offer as a flyer without prices 9

10 look at recent searches: cities (position 1 and 2 on the list) hotels (position 3 and 4 on the list) choose from the most recommended offers, click and see hotel details 10

11 enter a destination city, TLC, region, hotel name, address or a point of interest select dates provide children s ages select rooms and pax configuration or use advanced search options 11

12 enter a hotel name, all results matching your criteria will appear as autofill options choose a board option search by room occupancy and add children additionally or search by concrete room type 12 12

13 enter a region, all cities and airports matching your criteria will appear in autofill results 13

14 when searching the city, you see a city name with 2-letter country code; airports are listed always on the top 14

15 enter a country name on the start page and as a result a country map with highlighted cities will appear 15

16 save the most interesting offers to the shortlist switch to the proposal mode if want to compare hotels decide between condensed/extended view try sorting options: - by recommendation - by rating - by category - by price - by name create a new proposal a red star means that you saved the offer to the shortlist 16

17 provide recommendations based on reviews from our trustful partners: HolidayCheck or Tripadvisor click on an arrow - all rooms and rates for a hotel will appear book this rate directly retrieve cancellation fees with exact cancellation deadlines choose a room from a list organised by global-room-types maping 17

18 remember that cancellation policy times and dates may be expressed in the hotel s local timezone 18

19 select one or more categories to be shown start typing a hotel s name and it will show suggestions Filters Whatever filter you are going to apply, it will show only the hotels matching your criteria instantly, without reloads. mark must have facilities and refine results browse through suppliers best offers only set up a min/max budget explore neighbourhoods managed by our capable content team; airports always come first 19

20 use neighbourhoods (created and maintained by our Content Team); refining search by choosing a quarter from the locations list will also result on the map list of supported cities (still growing): Amsterdam Barcelona Berlin Budapest Cologne Dresden Dubai Frankfurt Hamburg Istanbul Leipzig London Madrid Munich New York Paris Prague Rome Sydney Vienna Warsaw Wroclaw 20

21 search through the city map - POI (point of interest), street names or neighbourhoods are supported 21

22 switch to the map view and explore the location click on the hotel icon and see more details 22

23 try the brand new map view - version beta, feedback warmly welcomed click on the hotel icon, see more details and book only hotels meeting your search criteria are visible 23

24 save a ready proposal and send it to your customer and decide if offer will be bookable address a proposal to one or more receivers enter optionally guests names select options to be contained in the offer add some additional info using notes set prices: maximum buying price - to make your offer longer available sales price - it is what a customer gonna pay 24

25 see the list of existing proposals enter to the selected offer by click 25

26 re-send the proposal to defined recipients check if the proposal is bookable or not check offer in Resfinity Hotel IBE 26

27 see how a bookable proposal looks in the recipient s mailbox 27

28 jump straight to the desired sections: facilities and pictures originate directly from the supplier rooms and meals are sorted from cheapest; [native room name] in brackets is delivered directly from supplier check hotel position on the map 28

29 read a detailed description originate from supplier; it will be saved at time of booking to the booking details check out the hotel surroundings using Google Street View 29

30 something wrong? report incorrect hotel data using this formulae, our content team will correct it usually within 24 h 30

31 share the selected hotel with your customer, publish it on twitter/ Facebook or print it to.pdf format; flyer format does not contain prices 31

32 check value information from hotel s supplier presented in rate s remark enter guests details if you charge in a different currency than displayed, you see information about conversion here 32

33 check remark notes about city tax provided by hotel s supplier 33

34 select preferred form of payment check cancellation policy and terms of the reservation 34

35 go directly to this booking 35

36 booking statuses: pnr_created - not confirmed in supplier s system (probably abandoned or unpaid) book_confirmed - OK *_pending - temporary state cancel_confirmed - OK *_failed - technical problem user name will help to track you, who has made booking check a detailed description originate from supplier and saved here at time of booking here you have the payment history 36 all travel related documents are stored and you can add your own remarks will help you to track important information for the booking activity log will help you to trail actions from the past

37 Documents All travel related documents are available automatically in booking and can be uploaded or send forward just on click. agency logo accommodation summary 37

38 your customer s voucher: page 1 - for a reception desk page 2 - for a customer 38

39 review a booking confirmation , which was send at time the booking was confirmed 39

40 start any booking related correspondence directly from the booking; attach selected documents with ease 40

41 when cancelling a booking look at the cancellation fees 41

42 combine almost any search requests with the OmniSearch or simply put the booking number here tip! natural language date descriptions can be used: booked yesterday checkin tomorrow booked 1MAR booked this week booked on Monday booked this month download a booking list as a report in TSV format (tab-separated Value), than create your own report i.e. in excel 42

43 access the activity of your agency here see how much your agency got from confirmed reservations comparing to those failed or cancelled check a number and value of bookings in a daily basis 43

44 Agency administration Admin section is available only for supervisors and allow them to manage agency s details and agents profiles. open the admin bookmark and the agency link 44

45 choose the area you want to change

46 edit general information set address define markup

47 edit bank account details

48 edit voucher upload logo put here important information to be presented on the voucher, e.g. call center opening hours

49 edit rates of exchange (ROE)

50 add a new user edit or delete existing user reset password; agent will receive a new password by

51 change agent s permissions; supervisor will have same rights as you

52 select from default booking contracts an agency user will have access to

53 Manage your booking MYB section is available for customers to review and manage their bookings. open the My bookings bookmark 53

54 agency.resfinity.com/bmsweb/myb resfinity.com/bmsweb/myb/login or log in to Resfinity and go to MYB bookmark sign in with PNR number and last name to see a list of your bookings 54

55 find your booking on the list 55

56 check hotel address validate booking details read the hotel description (all information from the exact moment the booking was made) cancel the booking 56

57 Thank you! more information about us: technical support: