DAFTAR PUSTAKA. Dunay, P. and Krueger, R. 2010, Facebook Marketing for Dummies, Wiley Publishing, Inc., Indiana.

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1 DAFTAR PUSTAKA Bourlakis, M., Papagiannidis, S. and Fox, H. 2008, E-Consumer Behaviour: Past, Present and Future Trajectories of an Evolving Retail Revolution, International Journal of E-Business Research, Vol.4, No.3, p.64-76, IGI Global. Cannon, J.P., Perreault, Jr., W.D. and McCarthy, E.J. 2008, Basic Marketing, A Global-Managerial Approach, 16 th ed., McGraw Hill, New York. Chiu, et al. 2009, Determinants of customer repurchase intention in online shopping, Online Information Review, Vol.33, No.4, p , Emerald Group Publishing Dadzie, K.Q. and Winston, E. 2007, Consumer response to stock-out in the online supply chain, International Journal of Physical Distribution & Logistics Management, Vol.37, No.1, p.19-42, Emerald Group Publishing Dunay, P. and Krueger, R. 2010, Facebook Marketing for Dummies, Wiley Publishing, Inc., Indiana. Ha, Y., Kwon, W.S. and Lennon, S.J. 2007, Online visual merchandising (VMD) of apparel web sites, Journal of Fashion Marketing and Management, Vol.11, No.4, p , Emerald Group Publishing Holzner, S. 2009, Facebook Marketing: Leverage Social Media to Grow Your Business, Que Publishing House. xiv

2 Jayawardhena, C. and Wright, L.T. 2009, An empirical investigation into e-shopping excitement: antecedents and effects, European Journal of Marketing, Vol.43, No.9/10, p , Emerald Group Publishing Jeong, et al. 2009, The role of experiential value in online shopping, Internet Research, Vol.19, No.1, p , Emerald Group Publishing Jiang, P. 2002, A model of price search behavior in electronic marketplace, Internet Research, Vol.12, No.2, p , Emerald Group Publishing Kim, J.H., Kim, M. and Kandampully, J. 2009, Buying environment characteristics in the context of e-service, European Journal of Marketing, Vol.43, No.9/10, p , Emerald Group Publishing Kim, J.H., Kim, M. and Lennon, S. J. 2009, Effects of web site atmospherics on consumer responses: music and product presentation, Direct Marketing: An International Journal, Vol.3, No.1, p.4-19, Emerald Group Publishing Kinnear, T.C. and Taylor, J.R. 1996, Marketing Research: An Applied Approach, 5 th ed., McGraw Hill, New York. Koo, D.M., Kim, J.J. and Lee, S.H. 2008, Personal values as underlying motives of shopping online, Asia Pacific Journal of Marketing and Logistics, Vol.20, No.2, p , Emerald Group Publishing Kotler. P. 2003, Marketing Insight from A to Z: 80 Concepts Every Manager Needs to Know, John Wiley & Sons, Inc. xv

3 Kotler, P. and Keller, K.L. 2009, Marketing Management, 13 th ed., Prentice Hall, Inc., New Jersey. Lee, E.J. and Overby, J.W. 2004, Creating Value For Online Shoppers: Implications For Satisfaction And Loyalty, Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior, Vol.17, p Lee, H.H. and Kim, J. 2008, The effects of shopping orientations on consumers satisfaction with product search and purchases in a multi-channel environment, Journal of Fashion Marketing and Management, Vol.12, No.2, p , Emerald Group Publishing Lin, G.T.R. and Sun, C.C. 2009, Factors influencing satisfaction and loyalty in online shopping: an integrated model, Online Information Review, Vol.33, No.3, p , Emerald Group Publishing Lovelock, C.H. and Wright, L.K. 1999, Priciples of Service Marketing and Management, Prentice Hall, Inc., New Jersey. Malhotra, N.K. 2004, Marketing Research: An Applied Orientation, 4 th ed., Prentice Hall, Inc., New Jersey. Monsuwe, T.P., Dellaert, B.G.C. and Ruyter, K.D. 2004, What drives consumers to shop online? A literature review, International Journal of Service Industry Management, Vol.15, No.1, p , Emerald Group Publishing Park, C.H. and Kim, Y.G. 2003, Identifying key factors affecting consumer purchase behavior in an online Shopping Context, International Journal of Retail & Distribution Management, Vol.31, No.1, p.16-29, Emerald Group Publishing xvi

4 Park, M and Lennon, S. J. 2009, Brand name and promotion in online shopping contexts, Journal of Fashion Marketing and Management, Vol.13, No.2, p , Emerald Group Publishing Prasad, Ch. J. S and Aryasri, A.R. 2009, Determinants of Shopper Behaviour in E- tailing: An Empirical Analysis, Paradigm, Vol.13, No.1, p Rajamma, et al. 2007, Services purchased at brick and mortar versus online stores, and shopping motivation, Journal of Services Marketing, Vol.21, No.3, p , Emerald Group Publishing Schiffman, L.G. and Kanuk, L.L. 2000, Consumre Behaviour, 7 th ed., Prentice Hall, Inc., New Jersey. Seock, Y.K. and Norton, M. 2007, Attitude toward internet websites, online information search, and channel choices for purchasing, Journal of Fashion Marketing and Management, Vol.11, No.4, p , Emerald Group Publishing Seock, Y.K. and Norton, M. 2007, Capturing college students on the web: analysis of clothing web site attributes, Journal of Fashion Marketing and Management, Vol.11, No.4, p , Emerald Group Publishing Strauss, J. and Frost, R. 2009, E-Marketing, 5 th ed., Prentice Hall, Inc., New Jersey. Then, N.K. and DeLong, M.R. 1999, Apparel Shopping on the Web, Journal of Family and Consumer Sciences, Vol.91, No.3, p.65-68, Department of Design, Housing and Apparel, University of Minnesota. xvii

5 Turban, E. et al. 2000, Electronic Commerce: A Managerial Perspective, Prentice Hall, Inc., New Jersey. Vijayasarathy, L.R. 2002, Product characteristics and Internet shopping intentions, Internet Research, Vol.12, No.5, p , Emerald Group Publishing Wu, S.I. 2003, The relationship between consumer characteristics and attitude toward online shopping, Marketing Intelligence & Planning, Vol.21, No.1, p.37-44, Emerald Group Publishing Yang, K. and Young, A.P. 2009, The effects of customized site features on internet apparel shopping, Journal of Fashion Marketing and Management, Vol.13, No.1, p , Emerald Group Publishing Zhou, L., Dai, L. and Zhang, D. 2007, Online shopping Acceptance Model - A Critical Survey Of Consumer Factors In Online Shopping, Journal of Electronic Commerce Research, Vol.8, No.1, p xviii