Online Prepaid pays off.

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1 Product Sheet administration tool All your paysafecard PINs in one place PIN:

2 Introduction my paysafecard administration tool allows customers to manage their PINs online. Customers can add and store their paysafecard PINs into this online tool. By using my paysafecard administration tool, payment on a merchant website, is completed by entering only a username and password. This amount will then be deducted from the PINs stored in their my paysafecard administration tool. Customers are able to check their available PIN value and their transaction history. The main benefits of my paysafecard are. Free one-time registration.. Fast payments using a username and password.. A clear overview and simple management of paysafecard PINs.. A history of past transactions and added PINs.. Automated access to my PLUS Availability The my paysafecard online tool is available in Australia, Canada, Lithuania, Mexico, New Zealand and Uruguay. 2

3 Index 1. Registration Process The Registration Process 4 2. my paysafecard basic features Adding PINs to my paysafecard Paying with my paysafecard Balance Overview and Transaction History Limits 9 3. my PLUS the loyalty program of my paysafecard Membership Difference between PLUS points and Level points Additional advantages with my PLUS for online shops 13 3

4 1. Registration Process Signing up for my paysafecard is optional, free and available to all customers older than 16 years. Customers can, of course, choose to pay directly with paysafecard by entering a 16-digit PIN in the payment panel, or they can register for my paysafecard and enjoy the benefits it offers. To sign up for my paysafecard, the customer needs to follow the instructions on The Registration Process Entering Personal Details The customer has to enter:. personal data (title, first name, surname, date of birth, mobile number, address). address details (street, postcode, city). registration details (username, password, security question, security code - captcha) Customers in Uruguay must choose the currency of the my paysafecard tool during registration. In addition, the customer can decide to get the latest news about paysafecard via or via text message. 4

5 Confirmation of the customer s data After entering all necessary data, the customer needs to confirm his/her details and the general terms and conditions by clicking on Register now. Verification of data The next step is to verify the customer s address and mobile number:. The address is verified by sending a confirmation link to the address supplied.. The mobile number is verified by sending a verification code by text message to the mobile number supplied. 5

6 If this data is not verified, the registration process will not be completed. The registration process will stop at the last page the customer was working on and can be continued later. If the customer registers again he/she will see the page where he/she last ended the registration process. Only one registration per customer is possible. Also customers must be at least 16 years of age to register for my paysafecard. Country specific syntactical checks are conducted for all fields to check the entered data for accuracy. paysafecard reserves the right to verify relevant customer data. Avoiding multiple registration The possibility of multiple registrations is minimized as all customer data is automatically checked for accuracy. This is done by checking the uniqueness of mobile phone number, mail address and the combination of first name, surname and date of birth. Automatic registrations are prevented as customers must enter a security code which is only readable by a real person. In addition, a technical mechanism is used to track multiple registrations from the same device. These issues are monitored. 6

7 2. my paysafecard basic features 2.1 Adding PINs to my paysafecard The customer buys a paysafecard PIN at his/her preferred sales outlet. Then the customer can choose to either use the PIN to pay directly at an online shop or add the paysafecard PIN to his/her my paysafecard administration tool. The customer can add PINs with any remaining balance to his/her my paysafecard tool. To add PINs, the customer just enters the 16-digit PIN in the Add PIN section of the tool. Added paysafecard PINs are protected from unauthorized access and can be managed in a central place without the risk of losing a PIN. Further restrictions:. The currency of the online tool and the currency of the paysafecard added have to match.. If a customer unsuccessfully tries to add one paysafecard PIN 20 times to his/ her online tool, the tool will be locked due to security reasons. 7

8 2.2 Paying with my paysafecard In countries where my paysafecard is available, the payment panel provides two ways to pay with paysafecard. The customer has the option to decide whether to pay directly by entering the 16 digit PIN or with my paysafecard (by entering username and password). In countries without my paysafecard only direct paysafecard PIN payments are available. Below is an image of the payment panel: After registration, a summary of the transaction and the date of the last login are displayed. The customer authorizes the payment with a single click on the button Pay. It is possible to authorize the payment with username and password even if the total available balance of the PINs is not sufficient. In this case the customer is requested to add further paysafecard PINs during payment. Due to regulatory requirements there are some webshops which can only accept payments with my paysafecard. These webshops are marked on our website with this icon. 8

9 2.3 Balance Overview and Transaction History Completed transactions and remaining paysafecard PINs can be viewed by customers in their my paysafecard online tool. The data of added paysafecard PINs (such as remaining balance of combined PINs, partly visible PIN code, serial number, date of activation) is visible for the customers at any time. paysafecard PINs from promotions are highlighted separately in the list. The customer can see the following details of all payments:. Merchant ID, Merchant Transaction ID, status of the transaction, serial numbers and amount of used paysafecard PINs. On the start page of my paysafecard, the last 5 transactions are always displayed. With the detailed search option, the customer can also find all past transactions. The customer can search for outgoings (payments) and for added PINs. * The time shown in the graph is the system time 2.4 Limits. Maximum payment: Maximum amount per payment.. Maximum balance: Maximum limit of added PINs.. Annual limit: Maximum amount a customer can add-up in the current calendar year. 9

10 The limits depend on the country: Limit type Country AU CA LT MX NZ UY Maximum amount per transaction 200 AUD 400 CAD 250 EUR 5,000 MXN 500 NZD 10,000 UYU / 250 USD Six months transaction limit n/a n/a n/a 45,000 MXN n/a n/a Annual transaction limit n/a n/a n/a 90,000 MXN 7,000 NZD 130,000 UYU / 4, 800 USD Maximum my paysafecard balance 1,000 AUD 3,500 CAD 2,500 EUR 45,000 MXN 4,000 NZD 80,000 UYU / 2,800 USD Weekly top-up limit 1,000 AUD n/a n/a n/a n/a n/a Six months top-up limit n/a n/a n/a 45,000 MXN n/a n/a Annual top-up limit 6,000 AUD 6,000 CAD n/a n/a 10,000 NZD 40,000 UYU / 1,300 USD 10

11 3. my PLUS the loyalty program of my paysafecard my PLUS is the loyalty program of my paysafecard. Customers collect points, PLUS points and Level points, and redeem them for rewards in the my PLUS shop. With my PLUS paysafecard has created a new incentive for customers and a new communication channel in order to bring the paysafecard message to the enduser. The following overview shows the process in my PLUS of a customer collecting PLUS points and Level points and getting rewards in the my PLUS shop: This is how customers pay mobile: PIN: Customers pay with my paysafecard They collect PLUS points and level up PIN: Bonus PIN They get cool Rewards The main functions of the loyalty program are:. Automatic membership. PLUS points for payments. Level points for specified user behaviour. Level program with level benefits. Redemption of PLUS points in the my PLUS shop 3.1 Membership Every existing and new customer registered for my paysafecard automatically takes part in my PLUS loyalty program without active subscription. Therefore every my paysafecard customer collects points and is assigned to a level. Customers can de-activate the loyalty membership by sending an to the Customer Support Team. The membership can be re-activated within my paysafecard. 11

12 3.2 Difference between PLUS points and Level points PLUS points are credited for every payment via my paysafecard. They can be redeemed in the my PLUS shop for shop items*. Possible shop items are:. PINs. Discounts (%PINs). Voucher codes for online shops. Skillgames Shop items can be restricted:. Per level: defines which minimum level the customer needs to have to be entitled to purchase the shop item. Higher levels have access to special items.. Purchase limit: maximum purchases per item per customer can be set.. Per country: defines in which countries the item is available. PLUS points also count as Level points. The higher the level the faster can PLUS points be collected with an increasing multiplier: Level 1 Level 2 Level 3 Level 4 1 Euro PLUS points are always calculated from the amount of transaction volumes within my paysafecard:. Default currency for the calculation of PLUS points is always Euro.. Transaction amount is converted to Euro, if user currency is not Euro. Level points are for specified customer behaviour. There are several events that trigger the accrual of Level points:. One-time events: welcome bonus, newsletter registration. Recurring events: payment, login, level up, my paysafecard anniversary There are four different levels, depending on the amount of earned Level points during the last 60 days. According to the level the customer can profit from different advantages and services:. PLUS point multiplier. Level point bonus. Exclusive promotions. Exclusive shop rewards * PLUS points expire after 12 month if not redeemed. 12

13 The diagram shows the Level points needed for a level upgrade: 0 10,000 50, , Additional advantages with my PLUS for online shops Level 1 Level 2 Level 3 Level 4. New customer acquisition channel through the my PLUS shop. Expose your brand to a growing community of my paysafecard customers.. Increase your revenues per customer by giving away extra PLUS points. Incentivize payments to your webshop from active users. Boost your revenues by crediting extra PLUS points for payments at your webshop.. Communicate directly to an active community. The my PLUS shop offers a direct communication line for your promo to every customer by online notification every time they log in. 13

14 Documentation If you need any other information or you have more questions please contact your Account Manager or send an to Annex For merchants who already have paysafecard integrated There are no changes necessary for merchants as my paysafecard is just an additional optional service for the customer. For new merchants, who want to integrate paysafecard and my paysafecard We offer you the following technologies for integrating my paysafecard. REST - based web service REST (Representational state transfer) is an architectural style that specifies constraints, such as the uniform interface, that if applied to a web service induces desirable properties, such as performance, scalability, and modifiability, that enable services to work best on the Web. In the REST architectural style, data and functionality are considered resources and are accessed using Uniform Resource Identifiers (URIs), typically links on the Web. The resources are acted upon by using a set of simple, well-defined operations. The REST architectural style constrains architecture to a client/server architecture and is designed to use a stateless communication protocol, typically HTTP. Requirements for using REST: API key and the whitelisting of the IP address of your web server processing the payments. Reporting tool for billings The Merchant Reporting Tool (MRT) makes it possible to download real-time reports on transactions and debits for comparison. The data can be filtered by various criteria. The MRT can be accessed any time with a user ID and password. The reports are shown either in chart or as text-file in csv-format. 14