Be Extraordinary! we change lives, one beautiful story at a time Yours Begins Here

Transcription

1 Be Extraordinary! we change lives, one beautiful story at a time Yours Begins Here

2 Partner with a true beauty leader and a worldwide success. is the brand that is loved and recognized by millions. make your DREAMS HAPPEN be your OWN BOSS enjoy unlimited-earnings POTENTIAL do something you love THAT S FUN In this book: Getting Started 5 2 Ways to Earn & 2 Ways to Sell 6 9 Sell What You Love 11 Skin Care Selling Opportunity Avon Social Media Center 16 Earning Through Team Sales Rewards & Recognition 19 Steps to Success My Action Plan Worksheet st Order Call Training Contact 27 2nd Order Call Training Contact 31 2

3 tell us about yourself What do you love to do in your free time? What motivates you and excites you? What interested you in learning more about Avon? What do you plan to do with your earnings from your Avon business? What special qualities do you feel would make you succeed? How would you benefit from being an Avon Representative? set goals and GET SET FOR SUCCESS! Think about what you want, expect and look forward to as an Avon Representative. I would buy I would pay off I would save for 3

4 be a part of the Avon community PARTNER WITH AVON a global brand that s all about beauty, fashion and passion and see the rewards. ICONIC. INNOVATIVE. UNIQUE. Avon is dedicated to empowering women everywhere. Learn more about the power of its commitment and its promise to give back through the Avon Foundation for Women. Go to: avonfoundation.org SELL AND SUCCEED Be empowered. Be a part of the Avon Community. Get to know others just like you who have changed their lives with Avon. See their Beautiful Stories at: avon.com/successtips With Avon, the rewards are unlimited: Grow your Customer base and earn from your personal sales; grow your team and earn from your team sales. Let s start your Avon pathway to success now... 4

5 get started GETTING STARTED Avon has specially designed kits to help you deliver big sales from the time you start your Beautiful Story with Avon. MAKE THE MOST OF YOUR STARTER KIT: Basic Starter Kit Provides an introduction to your Avon business with basic tools to get you started, such as brochures, a Customer order book, full-size product, samples and much more. Deluxe Starter Kit This kit is specially designed to help deliver big sales from the time you place your first order. It includes a wide assortment of products that you can try yourself to become a beauty expert. You can also show the products and share the samples to help engage potential Customers. Use additional business tools to increase your potential sales and earnings faster: Business Booster Available online with your first 3 orders, the Business Booster helps boost your business right from the start with 8 full-size products and a variety of samples and training materials. Deluxe Business Booster Also available online with your first 3 orders, the Deluxe Business Booster gives you a second chance to purchase the Deluxe Stater Kit if you didn t at the time of your appointment. With its must-have Avon-branded tote and wide assortment of full-size products and samples, you ll be ready to take your business to the next level! Not sure which kits to choose? For full details, pricing and availability on each kit, go to avon.com/kits 5

6 one amazing opportunity TWO WAYS TO EARN Earn on personal sales and team sales when you recruit others to sell Avon. TWO WAYS TO SELL Sell face-to-face and online via your Avon estore. one amazing OPPORTUNITY For more expert selling tips from successful Avon Representatives, go to: avon.com/successtips 6

7 personal sales & team sales (2 ways to earn) PERSONAL SALES Earnings on your Customer Brochure Sales $1,575 or greater 50% $925 - $1, % $440 - $ % $295 - $ % $150 - $ % $50 - $ % $0 - $ % grow your personal sales and earn: Your Earnings Level Demos, samples, sales tools and brochures count toward your campaign total order and toward your credit limit. Based on your account and credit limit, you may be required to pay an additional deposit. You will receive full earnings, as described in the chart at left, with the exception of fixed-earnings products, which are indicated by the v symbol in the brochure. Earnings on products with this symbol are 25% for when you achieve Level 1 of Avon s Rewards & Recognition Program and 20% for all other Representatives. You will also earn 20% (25% when you achieve Level 1 of Avon s Rewards & Recognition Program) on all online orders that are shipped directly to your Customers. Select products offer maximum 20% earnings. team SALES grow your team and earn: Start your Team Your team sells $4,000 You earn Level 3 Your team sells $2,000 You earn Level 2 Your team sells $1,000 You earn Level 1 Join Avon s team of Support! Earn products, rewards and opportunities at Avon when your Leadership journey begins. With your first recruit, you earn a product bundle, and for each subsequent Team Member, you earn an additional bonus! Your earnings and results for those in Leadership will vary, based on many factors. For more information on your Earnings Level and the Advanced Leadership program, go to: avon.com/earnings 7

8 selling online SELLING ONLINE ADDITIONAL EARNINGS Earn 20% earnings (25% for special achievement levels) on all orders that Avon delivers directly to your Customers (Direct Delivery). BOOST YOUR TOTAL ORDER SIZE When added to your face-to-face orders, Direct Delivery sales boost your total order size, which can help you reach a higher earnings level. YOUR OWN ONLINE estore Open for sales 24/7 personalize it and share it with everyone. #GETSOCIAL Posts and videos in the Social Media Center to help you promote your business, sell with ease and share the Avon Opportunity! AUTOMATED S Sent on your behalf to motivate your Customers to buy more. AVON COLLECTS PAYMENTS FROM YOUR CUSTOMERS... so you don t have to. 8

9 selling face-to-face SELLING FACE-TO-FACE tell EVERYONE YOU KNOW THAT YOU SELL AVON Share/distribute brochures and product samples when you are at PTA meetings, offices, grocery stores, banks, hair salons, dry cleaners and everywhere else you go! talk ABOUT YOUR FAVORITE AVON PRODUCTS and demonstrate how to use them. Wear the latest fashion, jewelry and fragrance. Know your products...sell more products! TALK TO CUSTOMERS AND POTENTIAL CUSTOMERS EVERYONE! Talk about their beauty needs. Get to know your Customers what they love, what they need! MAKE SURE TO ASK FOR REFERRALS, AND FOLLOW UP. Follow up with everyone you shared an Avon Brochure with and ask about the types of beauty products they enjoy. Listen carefully to learn about their preferences. Close the sale, and ask for their order and a referral. 9

10 major support for major success here s what you can expect as an AVON REPRESENTATIVE: Dedicated support for 12 weeks through the New Representative Center Personal training and guidance from an experienced Avon Leader Easy set-up of your Avon estore for immediate online selling Avon University online training District Sales Meetings, training and support Business tools product samples, brochures, kits and more at low cost to you! 10

11 get to know Avon products sell what you know, SELL WHAT YOU LOVE Sampling Avon s best-selling and award-winning products is the first step to becoming a confident and enthusiastic Avon Representative and beauty expert! Get to know Avon better. Go to: avon.com treat yourself to all of the products YOU D LIKE TO TRY Now, think about your friends and family who might be interested in these same products. We ve made it easy for you to match great products with Customers and build your Customer base. Put your business plans into action with your own Action Plan Worksheet found at the back of this booklet. Use this worksheet for selling success. 11

12 repeat business repeat business is GREAT BUSINESS! As you grow your Customer base, you also grow your potential for repeat sales Customers who come back. Everyone has daily beauty needs, and this means business for you repeat business, and what could be a big money earner. Avon has bundled some of the best daily-needs products to get you started. potential earnings on... 3 DAILY-CARE CUSTOMERS* potential earnings on DAILY-CARE CUSTOMERS* x 1 Bundle 3 Customers $19.99 x 1 Bundle 10 Customers $19.99 Total: $59.97 Total: 20% earnings = 30% earnings = $59.97 * Product inventory and prices are subject to change. Refer to the Earnings Chart on pg. 7. * Product inventory and prices are subject to change. Refer to the Earnings Chart on pg. 7. To see the latest Daily-Needs Offer, visit: avon.com/dailycarecollection 12

13 skin care expert Selling Avon Skin care to Build a Beautiful Business A must-have and a must-sell business Avon s skin care products and regimens offer amazing potential for your business success. Discover Anew regimens, the award-winning skin care brand recognized for its breakthrough and best-selling innovations. Offering targeted solutions and regimens for outstanding skin care benefits, Anew offers something for every Customer. Get to know your skin care regimens and all Anew has to offer. 13

14 skin care regimen selector choose your regimen now ANTI-AGING skin care Select products that treat your concern TIP: For the best results, always follow your daily skin care regimen: STEP 1 Cleanse STEP 2 Treat STEP 3 Moisturize (AM/PM) STEP 4 Eye Select answers Mostly Pink VITALE Mostly Red reversalist Complete Renewal Mostly Purple platinum Mostly Gold ultimate Multi-Performance My age is: I ll never tell... My main concern is: Dull skin Fine lines and wrinkles Sagging Multiple signs of aging My skin texture is: Showing pores Dry on occasion Dry and thinning in places Combination of the above Revive the look of tired skin. A.M. choose lotion or cream P.M. Cleanse Gel Cleanser Moisturize Day Lotion Broad Spectrum SPF Day Cream Broad Spectrum SPF Night Cream Eye Eye Gel Cream Look virtually line-free. A.M. choose lotion or cream P.M. Cleanse Foaming Cream Cleanser Moisturize Day Lotion Broad Spectrum SPF Day Cream Broad Spectrum SPF Night Cream Eye Express Dual Eye System Express Wrinkle Smoother Compact Recapture the look of youthful contours and definition. A.M. P.M. Cleanse Cleanser Moisturize Day Cream Broad Spectrum SPF Night Cream Eye Eye & Lip Cream Repair the look of multiple signs of aging. A.M. P.M. Cleanse Cleanser Moisturize Day Cream Broad Spectrum SPF Night Cream Eye Eye System Choose high-performance clinical products based on your specific concerns advanced treatments targeted treatments eye TREATMENTS Sun and Environmental Damage Dehydrated Skin Rough, Dull Skin Discoloration Wrinkles and Fine Lines Sagging Skin Dark Under-Eye Circles Sagging Skin Around the Eyes Skinvincible Multi-Shield Lotion Broad Spectrum SPF Skinvincible Deep Recovery Cream Overnight Hydration Mask Resurfacing Expert Smoothing Fluid Advanced Retexturizing Peel Absolute Even Multi-Tone Skin Corrector Absolute Even Spot Correcting Hand Cream SPF Advanced Wrinkle Corrector Pro+ Line Eraser Treatment ThermaFirm Face Lifting Cream Infinite Lift Targeted Contouring Serum Absolute Even Dark Circle Corrector Eye Lift Pro Dual Eye System For more of your Skin Care Needs, visit: avon.com/sellskincare 14

15 skin care Customers happy skin care Customers... are loyal users, often buying the products in regimen sets, leading to higher sales and higher earnings for you. potential earnings on... potential earnings on... 1 SKIN CARE CUSTOMER* 3 SKIN CARE CUSTOMERS* + Anew Reversalist Foaming Cleanser Anew Clinical Pro+ Line Eraser Treatment Anew Reversalist Day Cream Anew Reversalist Express Dual Eye System $10.00 $35.00 $32.00 $ Anew Reversalist Foaming Cleanser Anew Clinical Pro+ Line Eraser Treatment Anew Reversalist Day Cream Anew Reversalist Express Dual Eye System $10.00 $35.00 $32.00 $30.00 Total: $ x 1 Skin Care Customer = 20% earnings = $21.40 * Product inventory and prices are subject to change. Refer to the Earnings Chart on pg. 7. Total: $ x 3 Skin Care Customers = 35% earnings = $ * Product inventory and prices are subject to change. Refer to the Earnings Chart on pg. 7. Now go to your Action Plan Worksheet and list all of your potential skin care Customers. 15

16 words to help you sell SELL You re officially an Avon Representative! You ve tried the products, checked out your brochures and sales kits, and set up your Avon estore. Now, how do you put all this great information into words that will get Customers to buy? Here are some pitch-perfect buzzwords and phrases to let everyone know you re selling Avon! #BESOCIAL Everyone you know is just a click away with social media. The Social Media Center is your go-to resource to sell products and share the Avon Opportunity with ease! I m really excited. I just started my own Avon business! Did you know that Avon has really amazing skin care products for every skin care need and type? They re really great and cost just a fraction of what you pay in a department store! Calling all friends and family to help me start my AVON business! This week ONLY I have an exclusive offer for my Customers! Pamper yourself from head to toe. It could be as simple as a text! Just started my own AVON business and wanted YOU to be the first to try our new skin care product. There s a special intro offer, so contact me today. I m so excited! I just started my own AVON business and have a great offer for my Customers. Visit my Avon [Insert your Avon estore address here]. Start selling now! Go to: avon.com/socialmediacenter 16

17 team sales earn through TEAM SALES Successful Representatives earn from their personal sales and also from their team sales. Where to start? The first thing to know is that anybody can have a want or a need for an additional income. Think of friends, relatives, coworkers, your best friend from college, your babysitter or anyone who has ever mentioned wanting to buy something or go somewhere. Remember to jot down their phone numbers or addresses so you can follow up. Always be on the lookout for those who are not Avon Customers. Be a brand advocate for everyone you meet. You never know who may be looking for an opportunity to earn! For more Advanced Leadership information, go to: avon.com/salesleadership It s all about who you know and who you meet anywhere and everywhere. Make sure to share your love of Avon with everyone you talk to. By creating and building your team, you can see earnings because you earn a percentage of their sales, in addition to your personal sales. You can even share the Avon Opportunity with ease in your Social Media Center! Share the Avon Opportunity video through Social Media and people will be connected to you immediately when they sign up. Avon s Advanced Leadership program gives you the power to increase your earnings when you build and grow your team. believe in YOURSELF believe in THE OPPORTUNITY believe in AVON For more expert selling tips from successful Avon Representatives, go to: avon.com/successtips 17

18 incredible earnings Advanced Leadership is designed to help you achieve the top levels of success with Avon. More Titles provide attainable milestones along your journey with opportunities for more rewards, recognition and earnings at every level. Your success will be made simple by focusing on the fundamentals of selling. CAMPAIGN title qualifiers title Qualifiers Total Downline unit Sales Requirements G1 Silver G1 Gold Ambassador+ Leader+ CAMPAIGN rewards G1 Bonus G2 Bonus G3 Bonus Gold Leader+ Bonus PROMOTER Promoter Star Promoter recruit A FRIEND AND BEGIN EARNING REWARDS RECRUIT TWO AND YOUR LEADERSHIP JOURNEY STARTS ambassador Ambassador $1,000 3% 1% Silver Ambassador $2,000 4% 2% Gold Ambassador $4,000 5% 2% 2% Leader $8, % 3% 2% leader Silver Leader $12, % 3% 2% Gold Leader $20, % 3% 2% executive leader Executive Leader $40, % 3% 2% 2% Silver Executive Leader $100, % 3% 2% 2% Gold Executive Leader* $200, Total / 1 New** 10% 3.5% 2.5% 3% Platinum Executive Leader* $300, Total / 3 New** 10% 4% 3% 4% All levels require $200 in Personal Sales. Ambassadors require at least 3 First Generation Orders. Leaders and above require 10 First Generation Orders. Eligible bonuses are paid according to Minimum Order value of $50. *Gold Executive Leaders and Platinum Executive Leaders must achieve a rolling 26-campaign sales increase to qualify for title. **New Gold Leaders must achieve EUL/Gold Leader after C and must have achieved title within the prior year. Focus on Key behaviors to drive sales and recruiting Mentor other Leaders and Develop Teams Train others how to Recruit and build a Team Teach others how to sell share the love of selling Now, using your Action Plan Worksheet, put a check mark in the column for anyone who would benefit from more income every month. 18

19 rewards & recognition Earn points, rewards and recognition at every milestone on the journey to success...from their first order to each level of their achievements and beyond! sales New Representatives * will earn points each campaign throughout their first year when campaign Award Sales are: 25 points in each of their first 14 campaigns when their Award Sales are $200 $ points in each of their first 19 campaigns when their Award Sales are $300 $ points in each of their first 26 campaigns when their Award Sales are $400+ *A New Representative has been associated with Avon for 26 campaigns or less. Recruiting earn 50 points for each 1 st Generation New Representative who places a $100 paid first order Building a team earn 100 points for each 1 st Generation New Candidate developed flash your badge Digital badges will be awarded throughout the year to honor achievements for: participating in training classes reaching a higher sales level supporting product launches, and more! Badges can be shown off on social media to enhance each Representative s standing as a beauty professional. More points equals more rewards! Our Rewards Headquarters offers a choice of over 3,000 gifts. The number of points available determines the number and value of gifts a Representative may choose. 19

20 Avon s steps to success Steps to Success 1. Sell and promote from your Avon estore, Avon Brochures and mark. magalogs Connect with your Customers in person and online. You can manage your business 24/7. Create and personalize your Avon estore at: youravon.com Change your outgoing announcement on your cell phone to let everyone know that you are open for business. 2. Build your Customers and Team Members Send a Grand Opening . Pass out Avon Brochures, mark. magalogs and samples to everyone you meet, and promote To Buy or Sell! Share the Avon Opportunity with everyone you know and always ask for their contact information so you can follow up. 3. Follow up with Customers and Team Members Call, or text everyone who received an Avon Brochure or a mark. magalog. Send an e-postcard to your Avon estore Customers. Show others how to sell and earn. 4. Submit and pay for your orders Go to: youravon.com or download the Avon Mobile App. Follow the prompts to place Customer orders. Make sure to order business tools, such as Avon Brochures, mark. magalogs, product samples and demonstration (demo) products with your order. Pay online, by phone or on your mobile device with your debit, credit or prepaid card, or by using QuikPAY. Ensure your team members place and pay for their orders, too. 5. Deliver your Avon orders Include a new Avon Brochure, mark. magalog, samples and a prospecting flyer for each Customer. Pay your bill to Avon the rest of what you collect is yours! Encourage and recognize your team members accomplishments. For more expert selling tips from successful Avon Representatives, go to: avon.com/successtips 20

21 Avon s steps to success keep up the Money-Making Momentum As you continue to grow your business, it is important to keep setting and meeting goals. Maximize your success by staying active and proactive about building your Customer base and your team, and your strategies for earning more money. My goals: Go to: youravon.com. Immediately set up my Avon estore and send out the My Grand Opening . From My Action Plan Worksheet: In the next 3 days, I will call and share my brochures. In the next 3 days, I will invite to the Avon Opportunity Meeting. Customers potential team members Achieve promotional offers for new Representatives. Continue to build your Beautiful Avon Story. for full details and step-by-step online training and support on how to grow your Avon Business, go to: youravon.com > Avon University. Attend the next: Meeting: Avon Opportunity Meeting: Important Information Submit 1st Order: District & Account Number: Schedule 48-Hour Call: Schedule 1st Order Call Training Contact: Sales Leader: District Sales Manager: District Assistant: 21

22 my action plan worksheet Who I will talk to Avon Brochures mark. magalogs estore Daily Needs Skin Care Potential Team Members (PG. 12) (PG. 15) (PG. 18) Cell Phone # Address First Order/Campaign Number of Customers: Campaign (Order) Sales: Number of Team Members: Estimated Recruiting Bonus: Pay Avon Submit Order: Second Order/Campaign Number of Customers: Campaign (Order) Sales: Number of Team Members: Estimated Recruiting Bonus: Pay Avon Submit Order: Third Order/Campaign Number of Customers: Campaign (Order) Sales: Number of Team Members: Estimated Recruiting Bonus: Pay Avon Submit Order: Fourth Order/Campaign Number of Customers: Campaign (Order) Sales: Number of Team Members: Estimated Recruiting Bonus: Pay Avon Submit Order: 22

23 my action plan worksheet Who I will talk to Avon Brochures mark. magalogs estore Daily Needs Skin Care Potential Team Members (PG. 12) (PG. 15) (PG. 18) Cell Phone # Address 23

24 additional action plan worksheet Who I will talk to Avon Brochures mark. magalogs estore Daily Needs Skin Care Potential Team Members (PG. 12) (PG. 15) (PG. 18) Cell Phone # Address 24

25 additional action plan worksheet Who I will talk to Avon Brochures mark. magalogs estore Daily Needs Skin Care Potential Team Members (PG. 12) (PG. 15) (PG. 18) Cell Phone # Address 25

26 additional action plan worksheet Who I will talk to Avon Brochures mark. magalogs estore Daily Needs Skin Care Potential Team Members (PG. 12) (PG. 15) (PG. 18) Cell Phone # Address 26

27 building a beautiful Avon story 1 ST ORDER CALL TRAINING CONTACT getting off to a beautiful start How was your last week? I have completed the first 3 steps of Avon s 5 Steps to Success. (See pg. 20.) I have set up my online Avon estore. I have started to build my order online (Customer orders and personal order, including Avon Brochures, mark. magalogs and demonstration products). I have taken Avon University s online Training Courses: What were your goals? What were you going to use your earnings for? Where are you now? 1 st Order/Campaign (Based on goals set from My Action Plan Worksheet.) Actual Number of Customers Served: Actual Total Sales: Estimated Earnings: (See pg. 7.) Actual Number of Team Members: (Go to youravon.com for the current promotion and bonuses.) Let s take some time now to go back to your My Action Plan Worksheet and see who on the list you still need to talk to and/or follow up with this week. (Face-to-Face and estore Customers.) Wearing Avon products and using your demonstration products and samples will help build your sales. Touch, feel, try leads to buy. Remember, no doesn t mean never. 27

28 building a beautiful Avon story 1 st order call training contact What do you need to do next? Find MORE Customers... it is as easy as 1, 2, 3 1 Avon s Power of 3 talk to 3 people a day! 2 Ask them for 3 referrals each 3 talk to all their referrals and repeat step 2 generate 195 names in a week! 3 names become... 9 names become names become = 39 x 5 days =

29 building a beautiful Avon story 1 st order call training contact Smile and just say... (based on the situation) You look so well coordinated. You must love fashion! How is your day going? I ve seen you here before. What brings you out this time of day? Looks like you use this as your office, too! What business are you in? You have beautiful children. Overcoming objections An objection is a sign of interest, a request for more information or a Customer s concern or fear that needs to be satisfied in order to continue guiding her through the sales process and to its natural conclusion. I don t know a lot of people. The Avon Opportunity allows you to get to know new people and introduce yourself as not only a resource, but a partner and friend. I don t have the time. I m too busy. Part of the Avon Opportunity is you do not need to make a new schedule to work this business. You simply conduct your Avon business with your day-to-day activities and continue to build your business through socializing. The more time you invest in socializing your Avon Business, the better your chance of building a bigger business! Don t forget to order Avon Brochures, mark. magalogs, demonstration items and samples. Don t forget the more Avon Brochures and mark. magalogs you order, the more you save. More Brochures/Magalogs = more Customers = more sales = more earnings 29

30 building a beautiful Avon story 1 st order call training contact Prepare for your next Order/Campaign (Based on goals set from My Action Plan Worksheet.) Number of Customers: Number of Team Members: Total Sales: Estimated Earnings: Review your goals... From My Action Plan Worksheet: In the next 3 days, I will call new Customers and share my brochures. In the next 3 days, I will invite potential team members to the Avon Opportunity Meeting. Tip: Watch and share the Avon Opportunity video featured on youravon.com. Follow up with previous Customers. Achieve promotional offers for new Representatives. (Review and track your successes on youravon.com.) Continue to build my story with Avon University s online Training Courses. For full details and step-by-step online training and support on how to grow your Avon Business... Go to: youravon.com > Avon University. Practice the Power of 3! What s on your calendar? 2 nd Order Call Training Contact: Partner with my Sales Leader and/or District Sales Manager: AVON WEB TV: Avon Opportunity Meeting: Pay Avon submit my Order/Campaign: Take Avon University s online Training Courses: A Friendly Reminder... Remember to submit your order on time. 30

31 building a beautiful Avon story 2 ND ORDER CALL TRAINING CONTACT Congratulations! You have submitted your first order and are on track to building your Beautiful Avon Story! How was your last week? 1 st Order placed (Customer orders and personal order). Brochures and demonstration items ordered. Completed Avon s 5 Steps to Success! (See pg. 20.) I have taken Avon University s online Training Courses: What were your goals? What were you going to use your earnings for? Review your progress My 1 st Order/Campaign (Based on your Invoice.) Total Sales: Total Customers: Earnings: Average Customer Order: How will this help me achieve my goals? By when: What do I need to do to increase my sales? Don t forget to call or text your Customers in advance to remind them of the delivery date and any amount they may owe. This way, they will be expecting you. 31

32 building a beautiful Avon story 2 nd order call training contact Where are you now? 2 nd Order/Campaign (Based on goals set from My Action Plan Worksheet.) Actual Number of Customers Served: Actual Total Sales: Estimated Earnings (see pg. 7): Actual Number of Team Members: (Go to youravon.com for the current promotion and bonuses.) In order to help grow my business, I need to increase my Customer base every Order/Campaign. Let s take some time now to go back to your My Action Plan Worksheet and see who is on there that you still need to talk to and/or follow up with this week. (Face-to-Face and estore Customers.) Great customer service means loyal Customers. Why not add a personal touch to your service by adding a thank-you note with the delivery? 32

33 building a beautiful Avon story 2 nd order call training contact What do you need to do next? Enhance your selling skills! Try using these Selling Skills with your Customers to help increase your earnings, using both your Avon Brochure and mark. magalog. See some examples below. Link selling lets you promote related products! LINK SELL from AVON S Makeup Store Words to use: Thank you for ordering that mascara. You will love the benefits! Our eyeshadow is also on sale and would be a great complement to the mascara. Look at all the colors available to you! Can I add an eyeshadow to your order? Cross-category selling is an ideal way to promote products from different categories. Think top to toe! CROSS-CATEGORY SELL from Skin Care, Hair Care, Fragrance and Bath & Body Words to use: Thank you for placing your skin care order. I also wanted to let you know we are having a big sale on our bath and body products. Now is a great time to try something new! Bundle Selling is grouping three or more items together for a larger order. This works really well coming into holiday or Christmas time! BUNDLE SELL from Fashion, Home and Kids Words to use: Jane, you are going to love wearing that necklace with your black dress. I also want to bring to your attention the beautiful matching handbag and shoes on page 84, both at great prices! Be excited when talking about the Avon Opportunity others will be excited, too! 33

34 building a beautiful Avon story 2 nd order call training contact Prepare for your next Order/Campaign (Based on goals set from My Action Plan Worksheet.) Number of Customers: Number of Team Members: Total Sales: Estimated Earnings: Review your goals... From My Action Plan Worksheet: In the next 3 days, I will call new Customers and share my brochures. In the next 3 days, I will invite potential team members to the Avon Opportunity Meeting. Tip: Watch and share the Avon Opportunity video featured on youravon.com. Follow up with previous Customers. Achieve promotional offers for new Representatives. (Review and track your successes on youravon.com.) For full details and step-by-step online training and support on how to grow your Avon Business... Go to: youravon.com > Avon University. Practice my selling skills. What s on your calendar? Training Call: Partner with my Sales Leader and/or District Sales Manager: AVON WEB TV: Avon Opportunity Meeting: Pay Avon submit my Order/Campaign: Take Avon University s online Training Courses: For full details and step-by-step online training and support on how to grow your Avon Business: Go to: youravon.com > Avon University. 34

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36 April 2015 Avon Products, Inc