Parts and people. In the news.

Transcription

1 July 2008 Edition In this issue: A SURPRISE FIRST DCNE honors Totaline. WORKING TOGETHER Parts and people. In the news. MOTY-KO Changing the way pros do tools. CHILL OUT WITH PURON REFRIGERANT And get FREE stuff. WHY IT S SMART TO UNWIND Take a break from the daily grind.

2 PAGE 2 In the next few months, we ll be introducing a new column in Working Together Hot Air. Don t mind the tongue-in-cheek name. We want to proudly herald news about you and your colleagues in the HVAC/R industry: did you work on a particularly tough job recently? Win an award? Is there an important birthday or anniversary coming up? (We re celebrating our 20th!) Maybe you re proud of a major accomplishment? Whether you re a contractor, a technician, a dealer, or a counter sales person, tell us about your news. information and photos to: Michael.Dziok@Totaline.com. We ll print it in Working Together, so you can share your good news with everyone in the HVAC/R industry across the country. And now, on with the July Working Together. Lots of good stuff in this issue: a brand new Stump Jim Flynn column, some good news about an award given to Totaline, and an article on why vacations are just so darned good for you (don t let your boss miss this one!). Of course, there s Free Stuff for July, too: freemoty-ko safety glasses with the purchase of a Moty-Ko power tool, and a JugLugger refrigerant carrying strap with the purchase of two Puron refrigerant cylinders. Find out more online at Don t forget: send us your news! Mike Dziok, Totaline marketing manager

3 PAGE 3 MOTY-KO AND TOTALINE: POWER TOOLS FOR THE PROS HVAC/R professionals need professional power tools. That s why Totaline stores offer the Moty-Ko line. Moty-Ko power tools are made for the professional contractor, said Jay Seitz, Totaline category manager. They are equal in quality and reliability to other professional-grade tools, yet their prices are very competitive. Totaline carries the Moty-Ko power tools contractors need: 18 volt hammer drill 14.4 volt regular drill/driver 18 volt reciprocating saw (sold as saw only; a kit with saw, case, and one battery; or a kit with saw, case, and two batteries) 12 volt impact driver The 12 volt impact driver is our most popular Moty-Ko power tool, Seitz said. It is perfect for sheet metal screws, is lightweight, and is only 9.5 inches tall, so it s easy to get into tight spaces. Moty-Ko tools are only available through wholesalers, so when contractors buy them from Totaline, they are buying them from somebody they know and trust, and from the place they buy their HVAC/R service parts on a daily basis, Seitz said. In fact, Totaline offers an over-the-counter exchange for Moty-Ko tools for one year from the date of purchase for any problems caused by a manufacturer s defect. Moty-Ko also offers a complete line of high quality sheet metal screws and a full line of accessories including gloves, safety glasses, drill bits and blades. Beginning July 1, contractors can receive a free pair of Moty-Ko safety glasses with the purchase of a Moty-Ko power tool from a Totaline distributor. Free Stuff offers are available to customers in the United States and Canada. For more information, visit

4 JUNE PAGE 4 HVAC/R victories. Every day. Totaline is proud to celebrate 20 years of HVAC/R moments like this one. In the HVAC/R business, wasted time is wasted money. That s why Totaline strives to be your one-stop shop. From Puron refrigerant to linesets to copper fittings, Totaline is your number one source for everything you need to do your job. ACR copper tube refrigerant thermostat wire air conditioner whips REF copper coils copper fittings black pipe and fittings brass fittings PVC fittings FREE! JugLugger refrigerant carrying strap *Get a FREE JugLugger refrigerant carrying strap with online offer completion and proof of purchase (2008 invoice showing purchase of two R410A Puron refrigerants from a Totaline distributor. See site for details.) Go to click the link to Free Stuff for full details and follow the instructions. While supplies last. One per person; certified HVAC/R professionals only. *JugLugger is a registered trademark of SC Products Inc.

5 PAGE 5 DCNE HONORS TOTALINE WITH AWARD OF RECOGNITION Distributor Corporation of New England (DCNE) recently honored the Replacement Components Division of Carrier Corp. (Totaline) with an award to recognize its exemplary performance and service. Product manager for OEM parts and 37-year DCNE employee Charlie Bassett presented Totaline representatives and brothers Jim Witz, Zone 1A and international sales manager, and John Witz, zone sales manager, with the award at DCNE headquarters in Malden, Mass. DCNE surprised the Witz brothers with the award during a May visit. It was completely unexpected, said Jim Witz. Charlie presented RCD with the award for our work and our loyalty. John Witz was the DCNE Totaline salesperson for several years prior to Jim Witz taking over the account last September. The award, which reads With gratitude to the Replacement Components Division of Carrier Corp. in recognition of more than

6 PAGE 6 45 years of exemplary performance and service as DCNE s parts and supplies provider, is the first award that DCNE has presented to a vendor. We ve wanted to do this for a while, said Jerry Murphy, DCNE parts division manager. RCD s professionalism and ease of doing business have helped forge a strong and meaningful relationship with us. Totaline has been a provider of quality HVAC/R products for 20 years. We grew our business with RCD and formed a strong relationship, said Greg Kolligian, DCNE vice president of sales and marketing. We wanted to honor them for years of reliability and service. Owned and operated by the Kolligian family since 1963, DCNE serves Maine, New Hampshire, Rhode Island and Eastern Massachusetts. It provides a full line of commercial and residential HVAC/R products, Totaline parts and supplies, and has branches in Westwood, Mass., Salem, N.H.; Westbrook, Maine; Cranston, R.I.; and a parts store at its Malden, Mass., headquarters. I can t say enough about what a great bunch of people they are. DCNE is a class organization, with some of the best people in this industry working there, said John Witz. It s been a great relationship and I was honored to represent RCD in receiving this award. Jim Witz added, John and I were there to get the award, but it honors all the people of RCD and all the people who help us do what we do to serve DCNE. L-R: Jim Witz, Zone 1A and international sales manager; Greg Kolligian, DCNE vice president of sales and marketing; John Witz, zone sales manager L-R: Jim Witz; Jerry Murphy, DCNE parts division manager; John Witz L-R:Jim Witz; Charlie Bassett, Product manager for OEM parts and 37-year DCNE employee

7 STUMP JIM FLYNN PAGE 7 Totaline training manager Jim Flynn answers your questions about Totaline and the HVAC/R industry. A SEER SOLUTION Q: A contractor in the Northwest asks: To get the greater SEER values required by regulations, most condensing units now come with at least one, if not two, TXVs (thermo expansion valves). There are so many models, how can I keep the right ones on my truck? A: Great question! As usual, I checked with our resident expert on TXVs Igor Bychkov. He reminded me of a kit he talks about in his Totaline University class. It s called an HFK Service Kit. TXVs are composed of three major components: a cage, a power element and a valve body. Different combinations make different valves. The service kit allows for field assembly of the valve(s), and a small number of components can service a majority of applications literally hundreds. This will help you reduce your trips to the store as well as help reduce your inventory. The kit comes with all the instructions you will need to make the appropriate selections and you can easily replace components as you use them. Your local Totaline store can help you build a kit as well as take care of your replenishment needs. Do you have a question that could earn you some Totaline Free Stuff? Simply send me an HVAC/R question, and if I use it in this column, you get Free Stuff! James Flynn James.Flynn@totaline.com Jim Flynn is training manager for Totaline and has 35 years of experience in HVAC/R. Every month, we challenge readers to Stump Jim Flynn with a question about Totaline and the industry. Contact him at James.Flynn@totaline.com.

8 JUNE PAGE 8 Hermetically challenged? Should ve gone to Totaline. Don't rip your hair out looking for the compressor you need. Totaline is your compressor warehouse, offering you all major brands of hermetic compressors. And of course you'll find the parts, supplies, tools and accessories you need all in one place. FREE! Get Totaline hat* a FREE Totaline hat with online offer completion and proof of purchase (2008 invoice showing purchase of any Copeland residential hermetic compressor from a Totaline distributor. See site for details.) Go to click the link to Free Stuff for full details and follow the instructions. *While supplies last. One per person; certified HVAC/R professionals only.

9 PAGE 9 For anyone in the HVAC/R business, the words summer and vacation probably aren t ever used together in the same sentence. As the busiest season for the HVAC/R industry, summertime when so many others are on vacation keeps technicians and contractors working around the clock. But recent studies show that if you can fit in a vacation during other times when business is less hectic, your health, your mind and maybe your job, are better for it. According to a 2007 international study by Expedia.com, about one-third of employed U.S. adults usually do not take all of the vacation days they receive each year. Other studies show that vacationers work while on vacation or that they might only take a day or two off rather than a full week or more. This lack of a real vacation can have adverse effects. Vacations have been show to be: Good for your health: Vacations may protect health by reducing stress. Brooks B. Gump, PhD, of the Department of Psychology at the State University of New York at Oswego and Karen A. Matthews, PhD, of the Department of Psychiatry at the University of Pittsburgh, analyzed data from a nine-year study of TAKE A VACATION! more than 12,000 men at a high risk for coronary heart disease. Gump and Matthews found that those with regular annual vacations had a lower risk of death during the study period relative to those skipping their vacations. Vacations may not only be enjoyable, but also health promoting, said Gump. Good for your mind: Women who take vacations frequently are less likely to become tense, depressed or tired, according to a 2005 study conducted by researchers at Marshfield Clinic, Marshfield, Wis., and published in the Wisconsin Medical Journal. Good for your job: The same Expedia.com study mentioned above found that nearly two in five (39%) employed U.S. adults reported feeling better about their job and feeling more productive upon returning from vacation. Everyone needs an occasional break. Even Ed Gancarz, principal of the SHA+RP Institute and one of our favorite business experts, takes vacations. He s away on one right now, and his column will return in August, when he ll discuss Once-a-Year Cost Cutting Ideas. Set It and Forget It! So if you can, follow Ed s example, and consider a vacation. It might be just what you need after the summer rush. Sources: mos/vacations/expedia_international_vacation_deprivation_survey_results_2007.pdf newsreleases&id=2831

10 JUNE PAGE 10 Like kids in a candy store. All the tools the HVAC/R pro could ever want! HVAC/R pros have a blast when they shop the large selection of tools at Totaline. From cordless drills to reciprocating saws to infrared thermometers, Totaline offers all the tools you need and want to do your job. Come to Totaline and play today! FREE! Moty-Ko safety glasses* Get FREE Moty-Ko safety glasses with online offer completion and proof of purchase (2008 invoice showing purchase of any Moty-Ko power tool from a Totaline distributor. See site for details.) Go to click the link to Free Stuff for full details and follow the instructions. *While supplies last. One per person; certified HVAC/R professionals only.

11 PAGE 11 PURON REFRIGERANT AT TOTALINE BEATS THE SUMMER HEAT July means a jump in temperatures, and chances are, HVAC/R contractors are getting more and more air conditioning calls each day. In just one stop at their Totaline store, contractors can find the Puron refrigerant they need to service homeowners air conditioning units. Puron refrigerant, used in residential and light commercial air conditioning, is environmentally sound and chlorine-free. It is the alternative to R-22 refrigerant, which was commonly used in the past and, according to the 1990 Clean Air Act, must be phased out because it may cause the earth s ozone layer to diminish. Testing in hundreds of thousands of homes has proven that Puron refrigerant is superior to R-22 not only in environmental safety, but in performance and energy efficiency. These results have made Puron a universally accepted, long-term refrigerant for the heating and cooling industry. Totaline is a contractor s one-stop shop for refrigerant, said Todd Parody, Totaline category manager. Our knowledgeable counter sales associates will help them find Puron and whatever else they might need for the job, so they can get back to work fast and keep their customers cool. Beginning July 1, contractors can receive a free JugLugger refrigerant carrying strap with the purchase of two R410A refrigerants from a Totaline distributor. Free Stuff offers are available to customers in the United States and Canada. For more information, visit

12 FREE Stuff in 2008 AVAILABLE NOW LAUNCHED IN JANUARY LAUNCHED IN FEBRUARY LAUNCHED IN MARCH LAUNCHED IN APRIL LAUNCHED IN MAY COMING SOON LAUNCHED IN JUNE LAUNCHED IN JULY AUGUST Tools not included SEPTEMBER OCTOBER NOVEMBER DECEMBER Actual promotional item styles may vary slightly. Visit and click the FREE STUFF link.