BEYOND REPAIR. News and information that drives your business. July Offer the best. Totaline Premier Series thermostats

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1 BEYOND REPAIR News and information that drives your business. July 2012 Offer the best. Totaline Premier Series thermostats What are you working on today? TM Carrier Corporation 7/2012

2 IN ThIS ISSuE Welcome to the July edition of Beyond Repair. Summer is in full swing kids are home from school, the weather has warmed up, and most likely, you re thinking about taking a little getaway with your family. You can save time this summer by shopping your local Totaline sales center. There, you ll be able to stock up on everything you need, like TotalSaver motors and Totaline chemicals, as well as all the little incidentals that make your job easier. And when your job is easier, you ll have more time to spend enjoying summer fun with your family and friends. This month, we ll talk about our great Totaline and TotalSaver motor lineup, and how stocking your truck with these motors can help you save time on the job. We ll also tell you about the Totaline chemical lineup, and why it s always a good idea to keep a variety on hand. And, in case you missed it last month, we ll tell you all about the launch of Totaline s brand-new Premier Series thermostat lineup. We ll bring back a vintage Tools of the Trade where Bob talks about why taking a vacation is good for you, and I ll be talking about Totaline sales centers and products in this month s Jim s Tips. You also won t want to miss this month s Bynum Bits, where we tell you all about an exciting class that s coming up, and another installment of The Emerson Files. So relax, and enjoy this edition of Beyond Repair, the news and information that drives your business. Jim Flynn Totaline Training & Marketing Manager

3 FIND ThE AFTERmARkET motors YOu NEED AT TOTAlINE SAlES centers! When it comes to stocking your truck with all the things you need to get the job done right, you know that your local Totaline sales center is the place for all of your HVAC needs. From quality Payne equipment to tools of the trade to Factory Authorized Parts (and everything in between), Totaline sales centers have you covered. By now you know that Factory Authorized Parts are always the right choice when replacing a motor in your customer s Carrier, Bryant or Payne equipment. But what about other customers who require a replacement? Luckily, Totaline sales centers carry a full lineup of both Totaline and TotalSaver motors engineered to provide you with total motor solutions for your aftermarket needs. Totaline s multi-horsepower motors have been long established as a quality choice. Because they re multi-horsepower, they can be used in several applications. And, Totaline offers condenser fan motors, direct drive blower motors, belted blower motors and oil burner motors, so keep them in stock and be prepared. When you stock all seven multi-horsepower TotalSaver motors on your truck, you ll be prepared for virtually any motor service call. The TotalSaver lineup is a complete, cost-effective motor series that offers affordability and adaptability. With the TotalSaver lineup, you ll enjoy the following benefits: So why make your customers wait for a fix? When you stock your truck with Totaline and TotalSaver motors, you ll be ready for most any HVAC emergency that comes your way keeping all your customers happy, no matter what type of equipment they own. Visit your local Totaline sales center today to discover our full Totaline and TotalSaver lineup.

4 SucTION AccumulATORS Q. What is the purpose of a suction accumulator? A. A suction accumulator is used to prevent liquid refrigerant floodback to the compressor. Accumulators are commonly used on heat pumps, transport refrigeration, low-temp supermarket refrigeration systems and any place that liquid refrigerant is a concern. The accumulator is installed in the suction line close to the compressor. It usually is a vertical container with top connections. An internal U-tube reaching down near the bottom is installed on the compressor outlet connection so that the inlet of the tube is near the top of the container. This allows the accumulator to be almost completely full before floodback can occur. Emerson Climate Technologies and the Emerson Climate Technologies logo are trademarks and service marks of Emerson Electric Company. All other trademarks are property of their respective owners. Jim s Tips TOTAlINE IS STIll AROuND! with Jim Flynn, Totaline Training & Marketing Manager When you shop your local Totaline sales center, you ll find a number of products that will make your job easier: A full line of Totaline chemicals, including indoor and outdoor coil cleaners to help with dealers preventative maintenance jobs. A full line of indoor air quality (IAQ) products including: filters; electronic air cleaners; HEPA whole house filtration; humidifiers; UV products A long-established line of multi-horse Totaline motors TotalSaver motors Totaline remanufactured semi-hermetic compressors Totaltest A full line of Totaline tools made specifically for HVAC/R Totaline s new Premier Series line of thermostats launched in June of 2012 Totaline started in 1989 and is still around and going strong in the aftermarket. A few years ago, we started highlighting Factory Authorized Parts because we wanted to remind people how important they are for servicing Carrier, Bryant and Payne equipment. But don t forget we still have Totaline products that support the installation of Factory Authorized Parts, and we also carry Totaline products that can be used on non-cbp equipment. This isn t our entire lineup, but it provides a snapshot of all the great products we have available through our 400 plus Totaline Sales Centers. If you don t see what you re looking for just ask! Your friendly, knowledgeable Totaline counter sales associate will be more than happy to assist you. To find out more, stop by your local Totaline sales center today, or visit us online at

5 Bynum Bits NEED TRAININg materials? carrier university can help! Carrier University believes in offering quality training to technicians, dealers, and engineers involved in the world of HVAC/R. We know that a valuable part of training includes the right materials, which is why we strive to offer a comprehensive list of training materials encompassing a broad range of topics and concentrations. When you visit our website, you ll have access to a large variety of training materials designed with you in mind. You ll be able to choose from residential and commercial applications on the following topics: Cooling Heating Electrical Controls Design Green Design And, materials are available in easy-to-use formats that include books, binders, CDs, DVD, videos, charts, and laminated cards. You ll be able to add the materials to your library and use them for years to come. Plus, ordering is simple all you need to do is click on the Buy button. From there, you ll be asked to download and print the order form, which asks you to enter your credit card information, shipping address, phone number, and address. You ll also need to list the quantity, catalog number, description and price, and include sales tax for your location. We require a minimum order amount of $10.00, and orders are typically filled within 10 working days. Of course, we also offer a number of classes at our Bynum Training Center facility located in Syracuse, N.Y. For a complete listing of upcoming classes and more information on the many offerings available from Carrier University, visit today!

6 TOTAlINE SAlES centers ARE YOuR compressor connection! Need a hermetic compressor? Then count on Totaline sales centers to help you get the job done right. When you shop with us you ll be sure to find the most-used brands in the industry, like Copeland and Universal Danfoss scroll commercial compressors. Copeland compressors are the original equipment found in many different equipment brands. Keeping this compressor on the truck is a great idea, because in time, you will need to install one. Danfoss compressors are another must-have. Not only are they reasonably priced, they also come with an easy-to-follow mounting template that allows you to use this compressor as a replacement for any other brand of scroll compressor. In addition to Copeland and Danfoss, your Totaline sales center also carries Tecumseh, Bristol, Maneurop, Goldstar, LG, Toshiba, Matsushita and Hitachi. Totaline sales centers are likely to have just the brand of hermetic compressor you need to repair your customer s unit so stop in today, and one of our highly trained counter sales associates will be happy to help.

7 Yes We can! We can adapt to your aftermarket motor needs. Your local Totaline Sales Center has a full line-up of affordable replacement aftermarket motors with names you can trust, like our long established Totaline brand, and our fighting brand, Total$aver. Save time and your customers money with these versatile competitively priced motors. For more information, see the in-store poster at your location. Check for a store near you. SALES CENTERS Carrier Corporation 07/2012 Starting in July you can get a BLACK & DECKER 38pc. project kit* Buy at least 2 Factory Authorized circuit boards both on one invoice. Note: Actual promotional brand and item styles may vary from image. Substitute product may be used other then featured item. * Go to and click the Win/Win link. Then, follow the directions and complete the offer. Offer must be completed and a proof of purchase from a Totaline Distributor will be required. See site instructions for complete details. One Win/Win merchandise item may be received per each unique invoice with unique issued certificate, no exceptions. Certified HVAC/R professionals only. Offer good only while supplies last. Offer subject to change or discontinuance without notice. Black & Decker is a trademark of Stanley Black & Decker, Inc. and is not associated with or a sponsor of this program. Visit for instructions and details.

8 TOTAlINE SAlES centers launch PREmIER SERIES ThERmOSTATS Totaline sales centers are pleased to announce the launch of their new Premier Series thermostat lineup. Designed with both technicians and their customers in mind, this new line of thermostats provides features typically found in mid-to-upper tier thermostats, with a sleek, contemporary design that homeowners are sure to love. respective button, and the thermostat will do the rest. This easy functionality will not only help customers make the most of their thermostat, but will also help them save on energy costs, because they ll be able to control the temperature of their homes at the touch of a button, Seabury added. According to Totaline Category Manager Jeff Seabury, the Premier Series lineup will include 13 new thermostat models across six new styles at launch. The Premier Series of thermostats consists of programmable and non-programmable air conditioner, heat pump and thermidistat control, and features mercury-free, non-lead based electronic controls. We re really excited about the Premier Series and what it offers to both technicians and their customers, Seabury said. We feel that this lineup is competitive to thermostats currently available, as well as some new products that techs and customers will love. For instance, several thermostats in the Premier Series line will offer touch and go operation, allowing for simplified operation for consumers. Touch and go operation means that consumers will be able to set their thermostats for home, away and sleep, just by pressing one button, Seabury said. These thermostats simply have a three-button design, each labeled home, away and sleep. All the customer needs to do is press the Additionally, Seabury is excited that the Premier Series lineup includes a touch-screen thermostat. This thermostat is high-definition and fullcolor, and features menu-driven programming and intuitive use, Seabury said. He added that this thermostat provides a contemporary look for today s consumer, as do all the new thermostats. All the new Premier Series thermostats present a slim design on the wall, which is very appealing to customers. And, as far as installation goes, Seabury said that the Premier Series has been designed with the technician in mind. This lineup features a very easy two-wire installation, Seabury said. Often, the wiring of the thermostat is the most difficult part of the installation. This simplifies that aspect of installation greatly. Seabury also added that a commercial line is slated to launch in July, and the complete line will be available by the end of the year. To find out more about the complete Premier Series lineup and to purchase these thermostats, visit your local Totaline sales center today.

9 TOOlS OF ThE TRADE VinTaGe BoB TakinG a VacaTion is Good for you! - with Bob Carré, Totaline Business Development Manager Business development: Regular readers will recall that in June, we published a retro edition of Beyond Repair. I talked about the many changes I ve experienced over the past thirty plus years but missed a biggie. Back in the day, the Yellow Pages captured an inordinate percentage of the HVAC dealer contractor s advertising spending. I suspect it still does today but in an entirely new form, as the Yellow Pages has populated the Internet. Folks at the Yellow Pages contend that it s an easy and inexpensive way for someone without computer savvy to get listed on the Internet. It s a good pitch. Take a moment to check out the HVAC, air conditioning, or heating listings for your town on the Internet. How are you presented? The dog days of summer are here, and that might mean that it s finally time for you to take a well-deserved break. Experts agree that people who take vacations even short ones are less stressed and more productive. So whether it s a weeklong getaway to a tropical locale, or a weekend fishing retreat at a quiet, local lake, take some time for your family and for you. You ll feel better for it! Service sales: Here we are in the full grip of summer, but chances are at this point your cooling sales and service calls are on the decline. In all likelihood, you and your service technicians have been going at it pretty hard and need some time off. This is especially important for techs with families and children that start back in school later this month. Service leaders know your people and pay careful attention to those who do not want to take time off. There are times when you just have to force people to take a break for their own good and for yours. Some people can go from dynamos to crispy critters in the blink of any eye. Make sure everyone gets their play time. Your Internet advertising is not just for first-impression customers. It serves to reinforce the word-of-mouth stories trickling around the market as well as give some depth to your company s message. The Internet represents the first real opportunity to break away from some of the more traditional advertising methods. You should investigate by asking around as to how people use the Internet day in and day out. It will give you some perspective on how to approach or better use this medium. Good habit: Allow yourself and your staff, if you re in a leadership role to take some time to recharge those batteries. In today s world, time off seems to be a luxury many of us feel we either don t deserve or can t afford but it s necessary for our health and well being. Your hardest job? Getting your top performers to take time off and that means you, too! Bob wants to hear from HVAC/R dealers and technicians like YOU who would like tips on business, sales, and marketing. Just send your questions to Bob at Bob.Carre@carrier.utc.com, and you might find the answer to your question in our next e-newsletter! Send those questions, and stay tuned.

10 TRuST TOTAlINE SAlES centers FOR ThE RIghT chemicals FOR ThE JOB Offering preventive maintenance to your clients is a great way to help maintain a relationship with them and keep their equipment in tip-top shape. Properly maintained equipment keeps your customers happy, and prevents troublesome callbacks and equipment breakdown. An important part of offering preventive maintenance is having the right chemicals for the job. Luckily, your local Totaline sales center is more than able to help. That s because Totaline sales centers offer a complete line-up of chemicals that can help best maintain your customer s equipment. The line includes coil cleaners, water treatments and general use chemicals. All Totaline chemicals are packaged with colored labels and contain the information you need to ensure safe application. And, they re all offered in a variety of sizes, so you ll always have just the right amount of product. Below are just a few of the chemicals you ll find at your local Totaline sales center: Condenser Cleaner Condenser Coil Cleaner Foam Cleaning Fluid Indoor Coil Cleaner Ice Machine Cleaner Electronic Air Cleaner Concentrate Wasp & Hornet Killer Degreasing Solvent Fin Protector Leak Reactant System Sanitizer Algaecide Scale Remover Corrosion Control As you can see, offering your customers preventive maintenance is easy when you choose to shop at Totaline sales centers. Stop in today, and one of our friendly, knowledgeable counter sales associates will help you find just the chemicals you need for your preventive maintenance program.

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