GolfNow Answers Reservation Center

Transcription

1 Information Request for GolfNow Answers Reservation Center Course Name Completed by Contact Information (please check preferred contact method) q q Phone ( ) Instructions 1. Together, we will ensure an outstanding reservation experience for your golfers. As with all important projects, appropriate planning will lay the foundation for success. Please provide careful consideration to the information in this packet. 2. You may return information from this packet by regular mail or (or both). If all items are not sent to GolfNow at the same time, we ask that you clearly mark the information with its section from this packet. We will keep track of the information we have received from you. 3. You may find it helpful to assign different sections to various people in your organization. We ask that one person reviews all material for consistency and accuracy before forwarding it to GolfNow. 4 If any items requested already exist in print or electronically, include a reference (and the item, if appropriate) as your response. 5. Please do not hesitate contacting GolfNow with any questions. 6. Return information to By Mail By By Fax GolfNow Reservation Center reservationcenter@golfnow.com (708) Governors Highway Suite 115 Flossmoor, IL 60422

2 PROCESS Following is a description of the process we will follow to allow the Reservation Center to answer reservation calls for your facility. If you have a target date for using the Reservation Center, then we should discuss this date immediately to ensure both parties can meet that timeframe. A B C D E Phone Transferring We will work with you, your telcom provider and/or your telcom consultant to enable call transferring from your facility to GolfNow s reservation center. Staff Training We will train our staff on the unique aspects of handling reservation and information calls for your facility. Rate and Information Audit Prior to going live, we will jointly review the rate structures and course information in our system to ensure our agents will be providing accurate information. Go Live We will agree to a go-live date for our handling reservation calls on behalf of your facility. At this time we will provide the brief training that is required for you to transfer calls and audit information on an ongoing basis. Ongoing Process We will contact you monthly to confirm rates and accurate information. If you have any issues with quality, friendliness or accuracy, please notify us immediately so that we can take corrective action. Maintaining an open dialog will be the key to providing the best possible service to your customers. Time line Phone Transferring Staff Training Rate and Information Audit Go Live Ongoing Porcess weeks GolfNow Responsibility Course Responsibility Joint Responsibility

3 EXISTING ITEMS Provide information about your facility. If items were provided as part of another information packet, please indicate. General Information q Rate Sheet q Membership List(s) (in Excel or.csv format) q Marketing Brochure(s) (please provide any printed marketing material for your facility) q Driving Directions q Website q Scorecard(s) q Do you have a wait list? If yes, let us know how a golfer accesses the wait list: q Are golf cars mandatory? Describe your rain check policy: Describe your replay policy (if any): Credit cards accepted in the golf shop: q Visa q Mastercard q Amex q Discover q Diner s Club q Other Describe any discount cards accepted and their restrictions:

4 GOLF COURSE DESCRIPTION Provide a description of the golf course. If possible, try and keep the description below 500 words. If you have multiple courses, include multiple sheets and title each with the course name.

5 GOLF COURSE DESCRIPTION (CONT.) Club Rental q Club Rental Cost $ Brand of Clubs Type of Clubs: q Men s RH q Men s LH q Ladies RH q Ladies LH q Junior Club Driving Range q Driving Range (q Lighted, q Included with Greens Fees, q Grass Tees, q Heated Stalls) Cost of Range Balls Hours of Operations Other Practice Facilities q Putting Green q Chipping Green q Practice Bunker Facilities q Restaurant Name Phone # Hours q Locker Rooms q Showers Miscellaneous q Junior Golf ( Maximum age ) q Senior Golf ( Minimum age ) q Ride Along ( Cost $ ) q Do you have 9 hole rates? Any time restrictions? (ie. Not available Fri Sun before noon) (If yes, please include in rate sheet) q Do you allow 5-somes? q Do you generally charge weekend rates for Holidays that fall during the week? (If yes, please note which holidays you charge these rates)

6 CONTACT INFORMATION Provide contact information for staff members and functional areas at your facility. Our agents will use this information to transfer calls to the correct phone number or extension. STAFF MEMBER TITLE PHONE EXTENSION FUNCTIONAL AREA PHONE EXTENSION Golf Shop Outings Restaurant Maintenance Fax

7 TELECOMMUNICATIONS Please provide information on your current telecommunication setup. Main Phone # (Golf Shop) Other Golf Shop # s (including any toll-free numbers) q Main number rolls to other number(s) if busy. If so, what other lines does it roll to: q We dial a digit to get an outside line (like a 9 ). If so, which digit? Local phone service provider Account number If you have a vendor / consultant who manages your phone system / telcom, please provide: Name Company Phone Phone System Make and Model Course contact for phone / telcom questions

8 RESERVATION POLICIES Provide a description of reservation policies at your facility. PLAYER TYPE BOOKING DAYS OUT CREDIT CARD REQUIRED? CANCELLATION POLICY GROUP SIZES NOTES Public Sample 7 (starting at 7am) Yes 24 hours 2-8 Allow singles to be put with other groups Member Sample 8 No n/a 1-8 Notes: Suggestions 1. Use the notes area to provide information that does not fit in the grid. 2. Let us know if you want us taking day-of reservations.

9 FREQUENCY OR RESIDENT PROGRAMS Describe any special programs for residents or any frequency / reward programs at your facility. Use multiple page if needed. Mark n/a if not applicable.

10 DRESS CODE Provide a description of your facility s dress code.

11 OTHER IMPORTANT INFORMATION Provide any other information you believe is important for our agents to know about your facility. Suggestions 1. Copy as many pages as you need. 2. If you would like our agents to be able to provide information on a topic, please provide information. 3. Some possible items include: a. Lessons b. Golf Academy c. Awards d. Accommodations e. Wi-Fi capability