Travel Trade. Dossier 2016

Transcription

1 Travel Trade Dossier 2016

2 City Sightseeing Worldwide Who Are We CITY SIGHTSEEING WORLDWIDE IS THE LEADING WORLDWIDE OPERATOR OF OPEN TOP HOP-ON, HOP-OFF BUS TOURS WITH OVER 107 TOURS ACROSS 5 CONTINENTS. Key cities including London, Dubai, New York, Edinburgh, Dublin, Seville, Moscow, San Francisco, Cape Town and Singapore are just some of our top tour locations with many more to choose from. Our multi-lingual commentary and hop-on hop-off concept means customers can learn all about the history, culture and points of interest whilst exploring their destination at leisure. Established in 1998, the World s leading open top bus tour operator has grown from just four operations in 2000 to over 107 tours in 2014 now featuring across all four corners of the globe. Our network of tours will grow continuously with exciting destinations being launched each year growing our visibility in the international market. Our bright red, cheerful buses are now a well-known sight in town and cities around the world allowing us to create a brand which is instantly and globally recognisable. With around 14 million passengers travelling with us each year, City Sightseeing offers sales opportunities for Wholesalers, OTA s, Affiliates and many other agent types with distribution strategies for both the FIT and Group markets. Why City Sightseeing Content and Images Our support team can supply you with the most up to date route information, rates and images. These can be supplied location by location, in CD format giving a complete list or via a direct XML feed from our website. Updates, changes and other information are all sent by to a nominated contact address. If you are purchasing by linking to the City Sightseeing website and our booking engine the tour information and pricing is taken directly from there. We are also able to arrange a direct affiliate link from your website to our home page or individual city/country by deep linking. Commission Levels One commission level for ALL of the tours regardless of the location, meaning you can earn an equal percentage from each tour. This allows for easy and fast accounting procedures. Updates Monthly newsletters updating you on: new tours, future tours, value added deals, introduction of new languages, changes to routes and anything else that we feel could be helpful to you. Training All training needs are addressed in the form of webinars, conference calls, online e-learning and global call centre training for ALL of the City Sightseeing tours. Account Management A specified account manager to look after all of your Sightseeing tour needs.

3 Our Worldwide Locations Africa SOUTH AFRICA Cape Town Johannesburg & Soweto Americas & Canada USA Los Angeles & Hollywood Miami New Orleans New York Philadelphia* San Antonio San Francisco Washington DC* CANADA Toronto COLOMBIA Cartagena PERU Lima PANAMA Panama City Asia & Middle East SINGAPORE Singapore U.A.E Dubai Sharjah Australia AUSTRALIA Blue Mountains Explorer* Melbourne Perth* Europe GERMANY Berlin Potsdam Trier ITALY NORWAY Alesund Bergen Oslo Stavanger PORTUGAL Albufeira Aveiro Funchal Lisbon Porto Sintra SPAIN Barcelona* Benalmadena Cadiz Cordoba Granada Jerez Las Palmas Gran Canaria Lleida Malaga Palma De Mallorca Santa Cruz De Tenerife Santander Seville RUSSIA Kazan Moscow St. Petersburg Rest of Europe Amsterdam Athens & Piraeus Brussels Budapest Copenhagen Gothenburg Gozo Helsinki Kraków Luxembourg Malta Paphos Paris* Prague Reykjavik Rotterdam Stockholm Tallinn Tbilisi Warsaw UNITED KINGDOM & IRELAND Bath Belfast Bournemouth Brighton Cambridge Cardiff Chester Derry/Londonderry Dublin Eastbourne Edinburgh Glasgow Inverness Llandudno & Conwy London Newcastle/Gateshead Norwich Oxford Stratford-upon-Avon Windsor York Cruise Port Location Seasonal Tour *City Sightseeing Affiliate

4 Key Agent Information Commissions Commissions vary according to business modus operandi and generally reflect the volume and range of tours sold and the amount of administration required to support the account from the options chosen. Typical commissions start at 15% and then generally increase depending on the amount of tours you are selling. By having a commission structure that is based on performance it gives you the incentive to sell more tours. Commission would then be reviewed on a regular basis or every 12 months. Currencies We contract / invoice all GBP, Euro and USD tours in the currency of origin. Invoices need to be paid in the currency of issue. The tour rates are fixed in advance and are shown in our rates document which is supplied at time of contract. For any tour whose currency that falls outside these 3 currencies we convert and contract in GBP unless otherwise agreed. Travel Trade Opportunities Whilst our global sales network numbers around agents, currently around 80% of all City Sightseeing tour tickets are purchased on impulse in the location. There are therefore boundless opportunities for agents to pre-sell our tours either as part of a package or as a stand alone activity, this also helps your clients to budget effectively. Contracting Period Rates are guaranteed for a period of 12 months and are issued well in advance of their commencement date (in September for introduction the following April). This ensures that both Agents printing brochures and those with long lead times on website bookings are well catered for. One Stop Shop City Sightseeing Worldwide offers almost 100 tours through one sales channel. By contracting your sightseeing through City Sightseeing Worldwide we ensure our agents receive the very best rates with ease. Instead of having 100 contracts and 100 contacts you have just one. Making your administration process easy and in the unlikely event of something going wrong for your customers, we will work to get the problem resolved as soon as possible. Also by contracting through the sales and marketing department, you will receive added value tours and discounts that are exclusive to us.

5 Our Philosophy What is your age? Our Purpose City Sightseeing provides a high quality service which delivers an innovative, enjoyable and flexible tour. We are committed to the improvement of quality in the tourism industry in each city where we are represented, as well as endeavouring to achieve complete customer satisfaction. Our Vision To be the first choice for tourists in each city where we operate and, on a Worldwide basis, to continue being the first choice for Sightseeing tours. All of this is obtained through excellence of service, environmental sustainability and social responsibility, commitment within our community and the creation of a suitable framework for the professional development of our employees. 3% Age % Age % Age % Age 45+ Our Brand Our Corporate image is one of the strengths of the company, globally recognised as a World leader by tourists looking for open top sightseeing tours. We are identified by our renowned red buses throughout the World. They have become an internationally recognised tourist attraction since the brand creation in 1998 and our first tour in Seville, to our many tours today which now operate on 5 Continents. Our Service Informative With many of the tours offering a wide range of languages and several UK locations having a live guide the tours really do excite the imagination. Key destinations have tours that operate all year round, meaning you have more to offer your customers in the quieter season, and with commentary in several languages you may want to venture into outbound markets that you haven t been able to do so before. Freesale The tours are freesale which means there are no complicated booking procedures or time constraints on arrival at the destination. All your customer needs to do is turn up with the agreed ticket on the bus. Flexible Passengers have the flexibility of a hop on / off ticket meaning they can explore a city on both bus and on foot and simply get back on the bus at any time. The ticket is usually valid for either 24 or 48 hours so they can visit places of interest as they wish. Fun The tours are structured to be entertaining with several of the tours also providing children s commentary. An open top double decker bus is a great vantage point with excellent photo opportunities. 93% of customers rated the enjoyment of the tour as Good or Very Good 95% of customers are aware City Sightseeing operates tours in other countries 95% of customers were Satisfi ed or Very Satisfi ed with our service 99% of customers would take a City Sightseeing tour again

6 Working Together Like us on Facebook /CitySightseeingWorldwide Connect with us on LinkedIn /company/city-sightseeing-ltd Share us on Follow us on Affiliate Link A unique booking link embedded in to your consumer website allowing customers to book their chosen tour and print their tickets at home; commission is paid on all bookings made through your unique link. Agent System A unique log in to the trade section of our website is provided; a credit limit is agreed upon in one of the 3 currencies available GBP / USD / Euro and invoices are settled on a monthly basis or when the credit limit is reached. A City Sightseeing branded voucher is issued on booking. Traditional Voucher Method Products are loaded and bookings made through your own systems with voucher design pre-approved by ourselves. Commission is then applied at invoice stage. Product information can be sourced in several ways: Manual Loading... tours are loaded by your internal loading department using the descriptions from our websites. Subject to our approval, slight amendments are allowed and images are provided by ourselves. XML via URL... which when called produces an XML format document of current data. This structured data document provides live data on each request allowing the easy import and queries on data contained inside document. This ability to import into websites reduces the manual input of data and is open to all agents however, terms & conditions do apply. Integrated API... multiple access methods of live data in to your system eliminating the manual input of tour information. Systems work together to produce live information including complete booking process if required, notifications and updates made by ourselves will be linked directly in to your system and updated automatically. API is open to all agents however, terms & conditions do apply together with guaranteed minimum volumes of business. CS69 Agent Discount Code A unique code is issued and used at booking stage via our website. City Sightseeing branded vouchers are issued when booking is complete. Payment is made and discount applied at booking giving the net cost. Contact Us UK Sales Department Stanley House 49a High Street Henley in Arden Warwickshire B95 5AA, United Kingdom Tel: +44 (0) traveltrade@city-sightseeing.com Oliver Nicholls Head of Global Sales oliver.nicholls@city-sightseeing.com Phone: +44 (0) Amy Sykes amy.sykes@city-sightseeing.com Phone: +44 (0) Alison Leeke alison.leeke@city-sightseeing.com Phone: +44 (0) Amy Sheere amy.sheere@city-sightseeing.com Phone: +44 (0) Tom Bresic tom.bresic@city-sightseeing.com Phone: +44 (0) Maria Molina Sales Manager, Spain m.molina@city-ss.com Phone: