samwin BusinessForum I feel free Natur & Aktiv Resort September

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1 samwin BusinessForum I feel free Natur & Aktiv Resort September

2 Welcome Since its inception, the samwin Business Forum has been a showcase for innovative ideas and an ideal platform to network with professionals from the IT and telecom scene. We have been improving, completing and modifying our Business Forum for more than a decade now. Just like our successful products, the Business Forum also lives from this change. As usual, we call our customers again this year in the idyll of Tyrol and have crafted the program with great attention to details. Therefore, I am all the more pleased to welcome you again to this unique event this year. Besides, I am very pleased that our partners and customers can again attend the samwin Business Forum for free this year! This event is my big thank you for the many years we have worked together. Plan now and visit us at this year's samwin Business Forum in Ötz from the 20th to the 21st of September. Markus Meixner CEO & FOUNDER

3 your next Contact Center Dialogue with our customers turns fantastic software into the perfect solution. Because only by custom-made adaptation to the needs of the customer a software becomes a software solution for his/her needs. For more than 25 years, samwin has successfully asserted itself on the market and would like to give an overview of the current state of samwin in this Business Forum and provide insights into the future. What's new and what has happened? Experience exclusive insights into the strategy in 2019/20 and let us look at the trends of the future in the contact center environment together. We refer to current topics around artificial intelligence and the role of humans in the contact center. In a special technology session, we introduce new approaches in software development and their influence on the design of samwin. One of our customers gives you insights into the use and benefits of samwin. The highly successful company has found the perfect contact center solution with samwin. Be there when we use vivid illustrations to point out new approaches in a useroriented way and explain the significance for customers.

4 samwin BusinessForum to 21. September 2018 Date Ötz, Tirol - Österreich Location The samwin Business Forum 2018 offers all decision-makers in the IT and telecommunications technology industry a chance to exchange ideas. Participant Registration for the samwin Business Forum ends by August 31st. Free seats are limited to a maximum of 40 participants and are issued on a FCFS basis. Registration deadline Please register by at marketing@telecomsoftware.com. Registration Participation at the samwin Business Forum is free of charge. It is only the cost of the night to bear. Costs The event takes place in a relaxed setting. The tie can therefore stay at home safely. Some parts of the event will take place outdoors. Please bring casual clothes and hiking boots. Clothing Feel free Natur & Active Resort Ötztal (Details on page 7) Venue Please let us know if you need help organizing a transfer. Transfer From Airport Munich 250 km (2h 45min) From Airport Innsbruck 53 km (45min) Airport distance

5 That's why you should attend Business Forum 2018! The samwin Business Forum offers you again this year a proven platform for the exchange of experience and the discussion of the latest developments and trends in the contact center environment. This year's focus is on the vision of samwin as well as development and trends in our workshops. You benefit from the knowledge and experience of other participants and can then contribute this to your company. In addition, the samwin Business Forum offers plenty of space for exchange with our specialists. Share your experiences with us and make room for new approaches. The samwin Business Forum offers you the perfect setting. Learn more about the basic idea and the future of samwin in the keynote session "your next contact center" by samwin CEO Markus Meixner. This gives you the exclusive opportunity to get an insight into the next steps of samwin and the trends in the contact center environment. Use the event to get in touch with our developers and engineers and find out more about new features and developments of samwin. Plan your participation in the samwin Business Forum from the 20th to the 21st of September in the beautiful Ötz, Tyrol, Austria!

6 Business Forum Agenda September 20st Welcome session & breakfast samwin networking Business Lunch Key Note Your next Contact Center MARKUS MEIXNER [CEO] Outlook and next steps from samwin / Lighting of general trends in the contact center environment / Strategy of samwin in 2019/20 08:00-09:00am 09:15am 13:00am 15:00pm Fact & Figures ENRICO [Sales] Overview of samwin 8 / Insights into Current Projects / References 15:30pm Development trends SASCHA [Development] Presentation of the latest approaches in software development / your influence on the design of samwin 15:50pm Customer- & References-Presentation Presentation of the Company / samwin installation and benefits 16:10pm common evening event (including dinner) 19:00pm (open end) Business Forum Agenda September 21st optional meet the experts 09:00-11:00am [Time for personal talks] > Please make an appointment in due time

7 Hotel Hotel Feel free**** Natur & Aktiv Resort Piburger Str Ötz Austria Venue telefon office@nature-resort.at Website Single room 113,00 / night (including breakfast) plus local tax of 2.50 Double room 93,00 / night (including breakfast) plus local tax of 2.50 (samwin BusinessForum price) Price Registration for the samwin Business Forum ends by August 31st. Reservation Feel free**** Natur & Aktiv Resort

8 Registration Please register for the samwin Business Forum 2018 at How to register Please do not forget to book your hotel room directly [Read more on page 9] To make sure that you receive our special rate, refer to the samwin Business Forum when making the reservation until August 31, If you have special inquiries, we look forward to your feedback / Should you encounter any issues with the registration, or require assistance, please let us know.

9 Contact telecommunication software gmbh Company address Grabenweg 58 / 6020 Innsbruck Austria office@telecomsoftware.com Vivian Plangger & Enrico Schirmer Direct-Contact plangger@telecomsoftware.com // schirmer@telecomsoftware.com