Lean Transformation & Innovation

Transcription

1 Lean Transformation & Innovation Reagan Pannell 2017 Leanscape. All Rights Reserved. 1

2 Scene setting transformation & innovation Volatility Uncertainty Complexity Ambiguity 2017 Leanscape. All Rights Reserved. 2

3 Fortune 500 change is accelerating 2017 Leanscape. All Rights Reserved. 3

4 Mobility changes and challenges Urbanisatio n Electrificati on Sustainabilit y Sharing Connectivity Product Digitalisation Internet of Things Big Data and Analytics 2017 Leanscape. All Rights Reserved. 4

5 Introduction driving accelerated changes Digitalisation Virtualisation Complexity Changing relationships 2017 Leanscape. All Rights Reserved. 5

6 Crisis transformation & innovation Danger Opportunity 2017 Leanscape. All Rights Reserved. 6

7 introduction customer value and waste The hyper focus on customer value creation and the eradication of anything which gets in its way Leanscape. All Rights Reserved. 7

8 Recap lean 5 principles Identify Customer Value Value in lean is something a customer is will to pay for 1 2 Identify and Map the Value Stream Identifying the processes involved that drive the customer value Seek Perfection Always looking for better, smarter quicker ways to maximize the value creation process 5 3 Create Flow Flow drives waste elimination and begins to bring wastes to the surface 4 Develop Pull Pull is being responsive to the customer demand with flexibility 2017 Leanscape. All Rights Reserved. 8

9 Lean Innovation iteration Build-Measure-Learn Build Products that customer can interact with Measure the success of the interaction Learn and improve on the next set of ideas 2017 Leanscape. All Rights Reserved. 9

10 Experience designing a customer experience 2 mins 56 secs 2017 Leanscape. All Rights Reserved. 10

11 Apple change is accelerating No, we are not selling a phone, we are selling an experience Tim Cook 2017 Leanscape. All Rights Reserved. 11

12 Driving CX customer facing Customer interactions 1) We have to get close to customers 2) We have to work with customers to identify new value 3) Create value in the moment 2017 Leanscape. All Rights Reserved. 12

13 Learning out of the building gemba gembutsu Get Out of the Building Steve Blank 2017 Leanscape. All Rights Reserved. 13

14 Customer expectation kano model 2017 Leanscape. All Rights Reserved. 14

15 Operational excellence strategic advantage Brilliant Leadership is useless without Operational Excellence 2017 Leanscape. All Rights Reserved. 15

16 Transformations house of lean Customer Value PULL SYSTEM QUALITY PROCESS SYSTEM (QPS) FLEXIBLE MIXED SERVICE DELIVERY ERROR PROOFING SCHEDULING REACTION PLANS JUST IN TIME QUALITY BUILT IN QUALITY CONTROL DATA ANALYSIS TOTAL PREVENTATIVE MAINTENANCE VISUAL MANAGEMENT WASTE ELIMINATION STANDARDISED WORK (SOPs) WORKPLACE ORGANISATION SAFETY 2017 Leanscape. All Rights Reserved. 16

17 Operational excellence foundation 1 Focus on Customer Value 2 Focus on Process Thinking, Flow/Pull and Waste Elimination 3 Focus on your people 4 Embrace Scientific Thinking 5 A Learning Culture 2017 Leanscape. All Rights Reserved. 17

18 Lean innovation definition Any human institution designed to deliver a new product or service under conditions of extreme uncertainty 2017 Leanscape. All Rights Reserved. 18

19 Operational excellence innovation 1 Create the right environment to learn, test and explore 2 Remove typical business constraints and invest 3 Seek validated learnings and not ROI 4 Empower the team to create 2017 Leanscape. All Rights Reserved. 19

20 Value tomorrow s world Today we live in a Value Creation Economy Customer Empowerment Employee Empowerment 2017 Leanscape. All Rights Reserved. 20

21 Learning kata 1) Learn the basics, follow the teacher 2) Repeat until fundamental principles are internalised 3) Drive continuous improvement 2017 Leanscape. All Rights Reserved. 21

22 Value creation lean thinking Lean Thinking defines value as providing benefit to the customer; everything else is waste 2017 Leanscape. All Rights Reserved. 22

23 Customer & value transformation & innovation 100% Customer Hyperfocus Operational Excellence 2017 Leanscape. All Rights Reserved. 23

24 Visit Us: Phone Us: Us: 2017 Leanscape. All Rights Reserved. 24