Standard Bank Job Description Template

Transcription

1 Standard Bank Jb Descriptin Template Identifiers Jb title* Object Cde Industry jb title: Industry jb cde: Alternative jb titles: Manager Change & Enablement <<T be assigned in SAP>> Nt applicable Click here t enter text. Links t structures Jb functin* Jb family* Jb reprts t* Career type* Business Supprt Operatins Business Supprt Head, Operatins Line/Managerial Cntributin Level f Wrk* Jb purpse descriptin* Jb criticality 3 - Managerial T enable Operatins by develping and implementing an effective and efficient Operatins thrugh 1) planning and change management functin, 2) prviding a prject management service t Operatins that will facilitate the implementatin f systems, prcesses and business initiatives and 3) managing and c-rdinating initiatives t enhance service levels Operatinally Critical Key Respnsibilities Output grup 1* * Outputs grup 2* * Planning f the Operatin department (Peple Headcunt & Org Chart) Planning, preparatin, mnitring and management f Operatins Budget. Peple Change Management Training, Jb Descriptins Develps and maintains the rganisatinal charts fr Operatins t ensure alignment f structures t the business strategy. Mnitrs the headcunt f Operatins t ensure the ptimal resurcing in line with the apprved budget. Planning, preparatin, mnitring and management f Operatins budget Reprting n MIS (Prductin Cnsultant) Prvides accurate and timeus MIS as per the matrix agreed with Centre and ther stakhlders (ROA Operatins) t enable infrmed decisin making. (Data gathering fr MIS / Reprting) Outputs grup 3* * Cntribute t business cntinuity - BCM fr OPS Assist all Operatins units in develping BC plans. Creates awareness, updates staff. Prvides supprt in time f crisis. 1

2 Outputs grup 4 * Outputs grup 5 Outputs grup 6 Outputs grup 7 Outputs grup 8 Manage business finances Business Management & Supprt t Operatins and HOO (Budget, CC and MTD & YTD Tracking and reprting) Benefits management / tracking Cst Savings initiatives Lead n business prjects Prvides end-t-end prject management supprt t the business initiatives and als t supprt departments f the bank t ensure a c-rdinated apprach t the achievement f business bjectives. Ensure cntinuus imprvement (prductivity management), prcesses and GRG Wrkflw analysis. Capacity management, & prductivity measurement, flexible staffing, reengineering. Ensures effective, efficient and ptimal utilisatin f all resurces (human and capital) t be respnsive t cmpetitive pressures, changing market cnditins, client needs and business strategies Prcess & prcedure dcumentatin Represent Operatins as service manager In Cuntry representatives, manage the relatinship between Cuntry Operatins & the Business units and their Custmers Accunt and manage peple Facilitates a perfrmance management and career develpment culture thrugh mentring and mtivating in regular team and ne-n-ne meetings t ensure ptimal perfrmance and minimise staff turnver rate. Ensures that the crrect calibre f staff is recruited by participating in the recruitment prcess thereby ensuring the Prductin area has the crrect talent t meet the Strategic gals at all times. Ensures that resurces are skilled acrss the different prcesses t enable crss prduct and crss functin wrklad balancing. Requirements Qualificatins Frmal minimum qualificatin 1* Frmal minimum qualificatin 2 Minimum qualificatin 3 Other qualificatins, certificatins r prfessinal memberships Type f qualificatin: Hnurs Degree Field f study: Business Cmmerce Type f qualificatin: Chse an item. Field f study: Chse an item. Type f qualificatin: Chse an item. Field f study: Chse an item. Click here t enter text. Preferred qualificatin 1 Type f qualificatin: Chse an item. Field f study: Chse an item. 2

3 Preferred qualificatin 2 Preferred ther qualificatins, certificatins r prfessinal memberships Type f qualificatin: Chse an item. Field f study: Chse an item. Click here t enter text. required 1* required 2 required 3: Jb Functin: Business Supprt Years: 3-4 Years Descriptin: 3-4 years experience in related areas such banking peratins, Understanding f Cntinuus Imprvement and Prject Management methdlgies. Extensive experience in managing cmplex peratins, ideally within the financial service sectr. Jb Functin: Chse an item. Years: Chse an item. Descriptin: Click here t enter text. Jb Functin: Chse an item. Years: Chse an item. Descriptin: Click here t enter text. preferred 1 preferred 2 Jb Functin: Chse an item. Years: Chse an item. Descriptin: Click here t enter text. Jb Functin: Chse an item. Years: Chse an item. Descriptin: Click here t enter text. Behaviural Cmpetencies Behaviural cmpetency 1* Behaviural cmpetency 2* Behaviural cmpetency 3 Cmpetency Label: Interpreting Data Cpy descriptin frm Behaviural Cmpetency Library Cmpetency Label: Team Wrking This cmpetency is abut wrking well in a team. In rder t develp this cmpetency, individuals are encuraged t acknwledge the views and cntributins f thers, and t invlve thers in decisin-making. Cmpetency Label: Checking Details This cmpetency is cncerned with the careful checking and cnfirmatin f details in a task. Anther behaviur assciated with the Checking Details cmpetency is being accurate. Being accurate 3

4 requires individuals t have a strng quality rientatin as well as t be thrugh and detailed in their apprach when cmpleting tasks in rder t avid making mistakes. Behaviural cmpetency 4 Behaviural cmpetency 5 Behaviural cmpetency 6 Cmpetency Label: Meeting Timescales This cmpetency invlves individuals adhering t time scales and meeting deadlines. The fcus is therefre n being reliable at cmpleting tasks and being punctual. Cmpetency Label: Fllwing Prcedures Cpy descriptin frm Behaviural Cmpetency Library Cmpetency Label: Develping Practical Appraches The imprtant behaviurs assciated with Fllwing Prcedures in the rganisatin include adhering t rules, fllwing instructins and being risk averse. Cmpetencies cmpetency 1* cmpetency 2 cmpetency 3 cmpetency 4 Cmpetency Label: Business Administratin Skills The ability t crdinate multiple administrative activities in t enable the efficient peratins f a department. Prficiency Level: ADVANCED - Mastered the cncept, able t act independently, prvides guidance and training t thers Cmpetency Label: Written Cmmunicatin Ability t express ideas by means f clear and effective writing, in rder t supprt prfessinal cmmunicatin internally and externally t the Bank. Prficiency Level: ADVANCED - Mastered the cncept, able t act independently, prvides guidance and training t thers Cmpetency Label: Business Acumen Understand the Banking industry and the impact that the ecnmic and regulatry envirnment have n the rganisatin. Applicatin f this knwledge in the assessment f risks and recmmend apprpriate cntrl and quality framewrks. Prficiency Level: ADVANCED - Mastered the cncept, able t act independently, prvides guidance and training t thers Cmpetency Label: Custmer Understanding The ability t analyse custmer needs by engaging with them, analysing their business bjectives and their financial psitin. Prficiency Level: ADVANCED - Mastered the cncept, able t act independently, prvides guidance and training t thers Cmpetencies (fr jbs in Levels f Wrk 3 t 7) Cmpetency 1 Cmpetency Label: Custmer and Client Fcused Innvatin Cmpetency Descriptin 4

5 Cmpetency 2 Cmpetency 3 Cmpetency 4 Cmpetency 5 Fcusing attentin and effrts n understanding custmers (r custmer segments) and practively addressing different custmer/client needs. Makes rganisatinal changes r innvates when needed t address custmer/client needs. Prficiency Level Descriptin Fcuses the team n the custmer/client; Restructures the team t fcus attentin n the specific custmer needs. This may be dne with the intent t build clser relatinships r increase rganisatinal credibility in such clients r segments. Cmpetency Label: Leading Curageusly Cmpetency Descriptin Believing in ne-self, wn judgement, skills and experience, and using this self-cnfidence t challenge thers fr the benefit f Standard Bank. Prficiency Level Descriptin: 3 Has cnfidence t bring cnflict int the pen t be reslved; Is able t cnfrnt thers (peers, bss, etc.) r brings disagreement int the pen with the purpse f reslving it, landing n a decisin, t ensure actin. Is pen and hnest when cmmunicating with thers ("straight talk"). Challenges ppular values, decisins and pinins t ensure that actins are taken in the Bank's best interest. Takes actin in defiance f crprate rules and prcedures fr the greater gd f the business and its stakehlders. Accepts persnal risks and/r cnsequences f failure and persist in the face f ppsitin r fear. Cmpetency Label: Driving Delivery f Results Practively identifies business pprtunities r barriers t business perfrmance and addresses them. Takes accuntability fr imprving the business. Demnstrates a sense f urgency arund the achievement f stretching business gals. Prficiency Level Descriptin: 3 Makes decisins and takes actin t achieve a challenging gal; Sets challenging gals that will have a significant impact n the business r supprt the rganisatinal strategy. The challenging gal might be related t the speed f executin r implementatin. Cmmits significant resurces and/r time t reach a challenging gal, while als taking actin t mitigate risk. Cmpetency Label: Hlding Peple Accuntable Cmpetency Descriptin Sets clear perfrmance standards and expectatins, and hlds thers accuntable when these are nt met. Takes accuntability fr team delivery against the expectatins and cntributin t results. Prficiency Level Descriptin: 4 Makes tugh perfrmance decisins; Dismisses a team member when they act against rganisatinal values r they cntinuusly under-perfrm, nt having respnded t previus clear expectatins, feedback and actin. Cmpetency Label: Grwing Capability Taking respnsibility fr identifying, develping and retaining capability fr the benefit f the brader business, based n a genuine intent t fster the lng term learning r develpment f thers. Prficiency Level Descriptin: 2 Grws capability by prviding balanced develpmental feedback; Prvides nging feedback t individuals with the purpse f reinfrcing their psitive attributes, and discussing areas f develpment. Gives psitive feedback and praise explicitly stating what the individual has dne well and hw this assists the team/the rganisatin. Tlerates well-intended mistakes and treats them as learning pprtunities fr that persn and fr the team. Additinal Jb Dimensins Persnal cmpetences Well-develped peple management skills Excellent interpersnal and cmmunicatin skills (acrss the business) Strng custmer fcus and service rientatin Creative, analytical with gd prblem slving skills Cnflict management skills and ability t manage ambiguity Self-driven, values based, innvative, independent adaptive and results rientated persn High emtinal intelligence 5

6 Typical direct reprts fr this jb* Indirect reprts Financial accuntability* Internal relatinships* External relatinships* Accuntability fr prblem slving* Accuntability fr planning f activities* Discretin allwed fr decisin making* Wrk envirnment* Strng business acumen and ability t translate strategy int business plans Number: Chse an item. Number: Chse an item. Number: Chse an item. Number: Chse an item. Type f Budget: N Budget Managed Size f Budget (ZAR equivalent): Click here t enter text. Type f accuntability: Chse an item. Business area: Operatins Jb: Business leaders, line teams and teams acrss the department Nature f relatinship: Receive a service frm them Sphere f influence: Limited t their department nly Descriptin r examples: Interact where secnd level query reslutin is required Rle type f external cntact Custmers, Industry Grups and Centre Teams Nature f relatinship: Manage the relatinship Descriptin r examples: Click here t enter text. Degree f guidance received t slve prblems: Rutine - Standard instructins and clse supervisin Descriptin r examples: Degree f riginal thught required t slve prblems: Variable - Differing situatins within bundaries f experience Descriptin r examples: Specific tasks are perfrmed Descriptin r examples: Cntrlled - Existing wrk instructins and established rutine Descriptin r examples: Wrking Cnditins 1: Regular vertime may be required Wrking Cnditins 2: Chse an item. Physical Requirements 1: N specific physical requirements Physical Requirements 2: Chse an item. Regulatry Requirements: Regulated Rle:* Regulatins that apply: N Chse an item. Fr Jb Architecture Use nly: Date Published Jb Evaluatin Outcme Jb Requester Jb Apprver Click here t enter a date. Jb Evaluatin Pints: Click here t enter text. Grade Table: Chse an item. Assigned Grade: Chse an item. Click here t enter text. Click here t enter text. 6

7 Jb Family Apprver SA Market Survey Match Cuntry Survey Match (t be captured against psitin) Jb evaluated by Cmpetency prfile frmally cmpleted? Click here t enter text. Market Survey Name: Chse an item. Market Survey Reference Number: Click here t enter text. Cuntry Survey Name: Click here t enter text. Cuntry Survey Reference Cde: Click here t enter text. Click here t enter text. Chse an item. 7