Bank Card Business. Discuss different aspects of the Bank Card Business including marketing, over compliance, products and security

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1 Bank Card Business Discuss different aspects of the Bank Card Business including marketing, over compliance, products and security This in-house course can also be presented in-house either on your premises or via live webinar for a group of 4 or more participants. Trusted By: The Banking and Corporate Finance Training Specialist

2 What Makes This Course Different Covers different aspects of the Bank Card Business from marketing, over compliance, products and security Up to date on bank card business (card based payment methods, network payments, contactless payments or mobile ones) Case studies about bank card business discussed during the training session Introduces electronic Course Overview payment methods and their latest developments such as peer-to-peer payments Study material from the Deloitte, E&Y or PWC The trainer is an experienced Ebanker and the course has been presented to different banks all over Europe Course Objectives Highlight the important issues in retail banking about existing and new payment methods, with a main stress on bank cards Course Content Day 1 Introduction: ATM and POS Atm's offering a lot of new banking services POS: existing and new cards Strategic choices and new trends Powering multibrand cards Protect the image of the bank with distinctive branding E-money: New payment methods? (Possibilities, Services, costs, demo) Card based payments Network money or Mobile payments Peer to peer payments Friends to family payments Social networks and their payments Virtual credit cards The value chain in electronic payments description of components of the chain optimisation of the components new developments (blockchain, bitcoin, ) Discussion Prudential approach in bank card business Risk management Cross border aspects Risk policy Laws and legislation AML, fraud and bribery

3 Day 2 The client and the marketplace New model of competition New clients: convert members into clients New Products: buying all types of insurances on the Web or from Mobile New Promotion or Communication Marketing and commercial trends (optional) what will the future bring us? what new services are to be expected Action in developing countries? what is happening in Africa? what developments do we find in India? how does Brazil do mobile banking? New model of competition who are the new competitors? what exceptional services do they offer? Hold back the invisible enemy (security) Types of dangers Identify the loopholes Phishing, spoofing and whaling Safeguards Security policy Define a security policy Examples of models of security policies Case study and Hand over Training Management (needs, organisation and content) Technical staff Commercial staff Staff in Auditing and Controlling Back Office staff Clients AML and Compliance staff Discussion Operations (overview, description and examples) Transactions Cost of operation General summary Sources of information Conclusion Background of the Trainer The trainer graduated from the Catholic University of Louvain, Belgium in 1983 with a degree in commercial engineering. He post-graduated in 1984 as a business consultant for SME s in Brussels. In 1985, he commenced a nine-year career in the industrial world, working for multinational companies such as Kraft General Foods and Solvay. He then started his career in banking in 1994, working initially as an Account officer for the Kredietbank group in Luxembourg.

4 In 1999 he joined Fortis Bank in Luxembourg as an expert in electronic banking. There he led an AML / KYC project in commercial banking. From 2004 until 2007 he worked for Francis Hoogewerf, a firm of tax planning consultants, again in Luxembourg. He left full time employment to concentrate on his career as an international training consultant in Since then, he has been presenting training programmes in many areas relating to e-business, mobile and electronic banking (marketing, regulation, risk management, strategy) to executives from major central banks companies, retail banks and audit firms all over the world. These e- business courses have always included a section (generally around 25% of the course) on AML, as such procedures are vital to e-business. Course Summary In Retail Banking, the bank card business is very important in Europe. Reducing use of cash and cheques, improving security using the chip technology and/or the contactless use of bank cards, developing new payment methods (card based or network money) everything is changing at a very high speed nowadays. The card business, be it debit or credit card, physical or virtual is also a commercial matter for improving client services and client satisfaction, an excellent technique in order to improve commissions charged int the banking sector and so the ROI for retail banking. Factual cases will be studied and discussed. Methodology The seminar is interactive including presentations and transfer of information, exchange of views, practical cases and experience. Who Should Attend All bank executives; Central Bankers, Bank and finance Supervision Departments, Financial Markets Authorities, Other Financial Regulatory authorities, Audit firms and departments; Bank Association and other professional bodies related to the financial markets. Executives of financial departments of companies linked to the banking world.

5 Tailored Learning All of our training courses can be tailored to suit your company s exact training needs. We will work closely with you to help develop a training programme with content that is unique for your organisation. Please us on enquiries@redcliffetraining.co.uk for more information E-Learning This course can also be presented as a bespoke e-learning programme created by you to fit your exact requirements. enquiries@redcliffetraining.co.uk +44 (0)