Job Description. Updated Date: 1/19 President/Executive Director Approved Date: 1/19

Transcription

1 Jb Descriptin Jb Title: Cmmunity Relatins and Cmmunicatins Manager Department: Develpment and Missin Advancement Reprts T: Vice President f Develpment and Missin Advancement FLSA Status: Exempt Updated Date: 1/19 Apprved By: President/Executive Directr Apprved Date: 1/19 JOB SUMMARY: The Cmmunity Relatins and Cmmunicatins Manager leads effrts t cultivate, steward, engage, infrm, cmmunicate with, and activate stakehlders, the Bard, the cmmunity, dnrs, supprters, partners, and vlunteers t fulfill and sustain the missin f Cburn Place. The Manager represents the cre values and missin f the rganizatin and is a member f the management team. The Manager may serve as a spkespersn fr Cburn Place in the absence f the Executive Directr. ESSENTIAL DUTIES AND RESPONSIBILITIES include the fllwing. Other duties may be assigned. 1. Develps and implements best-practices and prcesses fr nn-prfit branding, public relatins, cmmunity engagement, marketing, media, and cmmunicatins. 2. Serves as the liaisn t the media and manages the media strategies fr Cburn t maximize earned r purchased pprtunities. Arranges the apprpriate and relevant persn (with verall apprval by the Pres/ED) fr media interviews/statements. 3. Creates, manages, and measures utcmes-based strategic plan and cntent calendar with metrics fr cmmunicatins, scial media, website, marketing, media and public relatins which significantly enhances Cburn Place s recgnitin, cmmunity branding, and image in Central Indiana, and at the state and natinal levels. Develps strategies and metrics in cnjunctin with the Develpment VP and the Pres/ED. Prvides mnthly metric reprts t Dept Directr, Pres/ED, and Bard f Directrs. 4. Creates, psts and prvides versight t Cburn s apprved scial media and website cntent. Manages and measures engagement and interactins with Cburn s scial media presence in a manner that aligns with the cmpany s missin, values, and philsphy. Ensures the Cburn plicies regarding scial media are fllwed. Wrks with Data & Tech Manager t ensure the website template is relevant and engaging and dmains are kept current and prtected. 5. Creates, develps, and is verall respnsible fr graphics, phtgraphy, and vide design elements which prmte Cburn s missin, message, and brand. Establishes prprietary wnership when pssible. 6. Gathers success/impact stries and likeness frm staff, survivrs, vlunteers, dnrs, and stakehlders ensuring media/infrmatin releases are in place indicating permissin t use. 7. Creates and designs direct mail and/r electrnic mail appeals, rtating signatures, newsletters, annual reprt, thank yu letters/ntes, scial media cntent, news releases, pinin editrials, graphic design pieces, website cntent, and any ther marketing, visual (vide/phtgraphy), r print related material while ensuring the vice/language/pint f view f 1

2 Jb Descriptin Cburn is apprpriately cnveyed accrding t the missin, visin, and values. Ensures the prtectin f Cburn s prprietary materials and brand. 8. Wrks with Office Manager and Data & Technlgy Manager t ensure the timely, accurate, and seamless distributin f direct and electrnic mail, newsletters, gratitude/thank yu, stewardship, and/r slicitatin materials accrding t segmentatin designatin fr intended cmmunicatins. 9. Frequently cmmunicates with stakehlders (bard, staff, clients/frmer clients, and funders/supprters/dnrs) including expressins f gratitude, recgnitin, cndlences, cngratulatins, and appreciatin that include mailings, letters, cards, small tkens, newsletters and reprts. 10. Serves as the internal liaisn t the Ambassadr Grup (speakers bureau) and wrks with it t develp cntent fr, schedule presentatins and awareness events t and fr a diverse and brad array f pprtunities that align with Cburn s missin and intended audiences. Recruit, engage, manage, train, set metric gals and measures fr the verall Ambassadr Grup. 11. Develps, implements and evaluates an utcmes-based cmmunity engagement plan designed t: Engage individuals and familial, crprate, civic, and faith-based grups t dnate (r discunt) their time, talent, services, items, and resurces. Mves-manage existing vlunteers and in-kind dnrs int financial dnrs when authentic t the desire f the vlunteer. Create and cnduct pprtunities fr cmmunity engagement and awareness, based n field research and lcal interest trends, including: Cburn Cnversatins, annual Open Huse, facilities turs, Indig (Cburn s Yung Prfessinals grup), Cburn Ambassadrs, third-party events, vlunteer recruitment, Wish List drives, presentatins and awareness events abut Cburn Place and/r interpersnal abuse related/intersectinal tpics. 12. Schedules and cnducts cmmunity presentatins and awareness events abut Cburn Place and/r interpersnal abuse related/intersectinal tpics incrprating relevant CP staff, CP Ambassadr, Bard member, vlunteer, r cmmunity presenters/speakers. 13. Creates (in cnjunctin with the Vlunteer Crdinatr, the Office/Inventry Manager, and with input frm ther departments) and publishes Wish Lists t recruit needed items and services. Cmmunicates the when and hw in-kind dnatins ccur accrding t intake/handling prcesses established by Office/Inventry Manager. Refers item dnatin pledges t Office and Inventry Manager fr scheduling f drp-ff/pick up and inventry handling/prcessing. Refers inkind service/discunt pledge t apprpriate Dept head. Ensures pledge/dnatin is dcumented fr gratitude/stewardship/acknwledgment prcess. 14. Oversees vlunteer engagement effrts by: Managing the Vlunteer Crdinatr t recruit, rient, train, and assign vlunteers. Ensures an nging vlunteer recgnitin and retentin prgram is prvided. Identifies pprtunities fr vlunteers and resurces and cmmunicates these prspects t staff. Actively engages prgram vlunteers by prviding adequate supervisin and jb-related training. 2

3 Jb Descriptin Maintains knwledge and awareness f vlunteer plicies and prcedures. 15. Ensures cmpliance with ICADV/ICJI established Peer Review standards regarding vlunteer management, cmmunity engagement, and cmmunicatins. 16. Participates in the Bard s Develpment and Marketing Cmmittee(s). 17. Represents Cburn in relevant cmmunity wrk grups and cmmittees. SUPERVISORY RESPONSIBILITIES: This jb supervises the Vlunteer Crdinatr and cmmunity relatins and cmmunicatins related individual and grup vlunteers and interns. Incumbent carries ut supervisry respnsibilities in accrdance with the rganizatin's plicies and applicable laws. Respnsibilities include interviewing, hiring, and training emplyees; planning, assigning, and directing wrk; scheduling and apprving time wrked; appraising perfrmance; rewarding and disciplining emplyees; addressing cmplaints and reslving prblems. QUALIFICATIONS: T perfrm this jb successfully, an individual must be able t perfrm each essential duty accrding t the requirements f Cburn Place. The requirements listed belw are representative f the knwledge, skill, and/r ability required. Reasnable accmmdatins may be made t enable individuals with disabilities t perfrm the essential duties and respnsibilities. COMPETENCIES: Organizatin-related Cmpetencies T perfrm this jb successfully, all emplyees f Cburn Place shuld demnstrate the fllwing cmpetencies; Custmer Service Manages difficult r emtinal custmer situatins; Respnds prmptly t custmer needs; Slicits custmer feedback t imprve service; Respnds t requests fr service and assistance; Meets cmmitments. Teamwrk Balances team and individual respnsibilities; Exhibits bjectivity and penness t thers views; Gives and welcmes feedback; Cntributes t building a psitive team spirit; Puts success f Cburn Place abve wn interests; Able t build mrale and grup cmmitments t gals and bjectives; Supprts everyne s effrts t succeed. Organizatinal Supprt Fllws plicies and prcedures; Cmpletes administrative tasks crrectly and n time; Supprts Cburn Place s gals and values; Benefits Cburn Place thrugh utside activities; Supprts affirmative actin and respects diversity. Oral/Written Cmmunicatin Speaks clearly and persuasively in psitive r negative situatins; Lists and gets clarificatin; Respnds well t questins; Demnstrates grup presentatin skills and participates in meetings; Writes clearly and infrmatively; Edits wrk fr spelling and grammar; Varies writing style t meet needs; Presents numerical data effectively; Able t read and interpret written infrmatin. Jb-related Cmpetencies T perfrm this jb successfully, emplyees shuld demnstrate the fllwing cmpetencies; Planning/Organizing - Priritizes and plans wrk activities; Uses time efficiently; Plans fr additinal resurces; Sets gals and bjectives; Organizes r schedules ther peple and their tasks; Develps realistic actin plans. 3

4 Jb Descriptin Quality - Demnstrates accuracy and thrughness; Lks fr ways t imprve and prmte quality; Applies feedback t imprve perfrmance; Mnitrs wn wrk t ensure quality. Adaptability - Adapts t changes in the wrk envirnment; Manages cmpeting demands; changes apprach r methd t best fit the situatin; Able t deal with frequent change, delays r unexpected events. Creative and Innvative Thinking - Sees pprtunities fr creative prblem slving while staying within the parameters f gd practice. Generates unique but wrkable and useful slutins t difficult prblems. Dependability - Fllws instructins, respnds t management directin; Takes respnsibility fr wn actins; Keeps cmmitments; Cmmits t lng hurs f wrk when necessary t reach gals. Cmpletes tasks n time r ntifies apprpriate persn with an alternate plan. EDUCATION and/r EXPERIENCE: Bachelr s Degree (B.A./B.S.) in cmmunicatins, marketing, jurnalism, vlunteer management, public relatins, r ther related field; and tw plus year s related experience and/r training; r equivalent cmbinatin f educatin and experience is required. Previus media relatins, scial media management, and cmmunicatins experience is required. Previus experience in a nn-fr-prfit envirnment where wrking with a Bard f Directrs was essential t the peratins f the rganizatin is desired. LANGUAGE SKILLS: Ability t read, analyze, and interpret cmmn scientific and technical jurnals, financial reprts, and legal dcuments. Ability t respnd t cmmn inquiries r cmplaints frm custmers, regulatry agencies, r members f the business cmmunity. Ability t write speeches and articles fr publicatin that cnfrm t prescribed style and frmat. Ability t effectively present infrmatin t tp management, public grups, and/r bards f directrs. Ability t write and cmmunicate persuasively. MATHEMATICAL SKILLS: Ability t wrk with mathematical cncepts such as prbability and statistical inference, and fundamentals f plane and slid gemetry and trignmetry. Ability t apply cncepts such as fractins, percentages, ratis, and prprtins t practical situatins. REASONING ABILITY: Ability t define prblems, cllect data, establish facts, and draw valid cnclusins. Ability t interpret an extensive variety f technical instructins in mathematical r diagram frm and deal with several abstract and cncrete variables. CERTIFICATES, LICENSES, REGISTRATIONS: A valid Indiana driver s license and a satisfactry MVR is required fr this psitin. CPR and First Aid certificatin are required and training in bldbrne pathgens and universal precautins is required. A clear DCS histry, and clear criminal and sex ffender backgrund checks is required. E-Verify is required. OTHER SKILLS AND ABILITIES: Cmputer sftware skills required include: Micrsft Outlk, Wrd, Excel, PwerPint, Adbe, and database management (such as Blmerang, Vlgistics,). Ability t perate a printer, cpy machine, fax, scanner and ther ffice equipment is desired. Ability t type is 4

5 Jb Descriptin required. Incumbent must have the ability t adapt and cnfrm t shifting pririties and demands and execute accrdingly. Paying clse attentin t detail is essential. PHYSICAL DEMANDS: The physical demands described here are representative f thse that must be met by an emplyee t successfully perfrm the essential functins f this jb. Reasnable accmmdatins may be made t enable individuals with disabilities t perfrm the essential duties and respnsibilities. While perfrming the duties f this jb, the emplyee is regularly required t sit; use hands t finger, handle, r feel; reach with hands and arms; and talk r hear. The emplyee frequently will stand; walk; and lift and/r mve up t 50 punds. The emplyee ccasinally will climb r balance; stp, kneel, cruch r crawl; and taste r smell. Specific visin abilities required by this jb include clse visin (clear visin at 20 inches r less), distance visin (clear visin at 20 feet r mre), clr visin (ability t identify and distinguish clrs), peripheral visin (ability t bserve an area that can be seen up and dwn r t the left and right while eyes are fixed n a given pint), depth perceptin (three-dimensinal visin, ability t judge distances and spatial relatinships), and the ability t adjust fcus (ability t adjust the eye t bring an bject int sharp fcus). WORK ENVIRONMENT: The wrk envirnment characteristics described here are representative f thse an emplyee encunters while perfrming the essential functins f this jb. Reasnable accmmdatins may be made t enable individuals with disabilities t perfrm the essential duties and respnsibilities. While perfrming the duties f this jb, the emplyee ccasinally is expsed t wrking near mving mechanical parts, the risk f electrical shck, fumes r airbrne particles, txic r caustic chemicals and utdr weather cnditins when traveling away frm the ffice fr meetings, seminars, etc. The nise level in the wrk envirnment is usually mderate. This jb descriptin has been apprved by all levels f management. Emplyee signature belw cnstitutes emplyee's understanding f the requirements, essential functins and duties f the psitin. SIGNATURES: Incumbent s Signature Incumbent s Printed Name Date Executive Directr s Signature Executive Directr s Printed Name Date 5