PARKING INDUSTRY EPS CASE STUDIES

Transcription

1 PARKING INDUSTRY EPS CASE STUDIES International Parking Institute ELECTRONIC PAYMENT SYSTEM COMMITTEE June 5, 2002 Mark Yedinak

2 Agenda EPS Parking Case Study Profiles Concept Deployment Operational highlights Lansing Community College Albany International Airport Massachusetts Bay Transportation Authority 2

3 Case Study #1 Lansing Community College (LCC) Concept Deploy technology to consolidate services into a single card As the predominant card use, parking drove the technology selection process Replace 5-6 single-use cards with a contactless smart card 3

4 Case Study #1 Lansing Community College (cont.) Lansing Community College (cont.) Deployment Lead agency - LCC Parking Services Competitive bid Local integrator selected, MIFARE operating system installed 4 surface lots + 2 garages; 1,800+ spaces 18 entry and exit lanes Integration with resident revenue control, vending, and POS infrastructure Integration with central computer 4

5 Case Study #1 Lansing Community College (cont.) Operations Start-up - April ,000+ cards issued Card uses Transaction processing Value load 5

6 Case Study #2 - Massachusetts Bay Transportation Authority (MBTA) Concept Demonstrate the applicability of contact smart card for parking payments Implement two lots as a technology evaluation Deployment Lead agency - Central Parking Sole source 6

7 Case Study #2 - Massachusetts Bay Transportation Authority (cont.) Deployment (cont.) Local integrator, Setec operating system 2 parking facilities, 2,378 spaces pay-on-foot surface lot, 161 spaces gated garage, 5 lanes (2 entry, 2 exit, 1 reversible) Integration with resident revenue control, pay station infrastructure Integration with central computer 7

8 Case Study #2 - Massachusetts Bay Transportation Authority (cont.) Operations Start-up - November ,200+ cards issued Transaction processing debit stored in readers aggregated via collection card transmitted to processing center 8

9 Case Study #2 - Massachusetts Bay Transportation Authority (cont.) Operations (cont.) Value load attended location in T station 2 unattended pending Customer satisfaction positive feedback via formal surveys 9

10 Case Study #3 - Albany Inter- national Airport (ALB) Concept Use prevalent EPS technology for airport parking fee collection Leverage existing E-ZPass SM payment technology and account processing resources Airport = toll plaza Use E-ZPass SM as method of payment 10

11 Case Study #3 - Albany Inter- national Airport (cont.) Deployment Lead agency - New York State Thruway Authority (NYSTA); MOU with ALB 3 facilities, 1 garage; 4,300 spaces 9 lanes (exit only) Dual lane systems ALB host (data aggregator) Integration with customer service center system 11

12 Case Study #3 - Albany Inter- national Airport (cont.) Operations Start-up - October 2001 E-ZPass SM (NYSTA, MTA, and PANY&NJ only) customers opt-out ; credit card only Transaction processing ticket upon entry; cashier intervention upon exit fees calculated by RCS, reconciliation with host 12

13 Case Study #3 - Albany Inter- national Airport (cont.) Operations (cont.) Transaction Processing (cont.) batch transmission from ALB host to service center transactions posted to account; fees deducted from account balance tag hot list transmitted from service center to ALB host parking and ETC transactions co-mingled on statements identified via ALB facility codes 13

14 Case Study #3 - Albany Inter- national Airport (cont.) Operations (cont.) Volumes E-ZPass Plus SM payments = 18% of all parking transactions $900,000 in revenue (12% of total) minimal impact on service center operations Customer satisfaction no formal surveys positive informal feedback 14

15 Thank You! 15