Corporate Mobile Banking: Access Anytime, Anywhere Jim Gifas

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1 Corporate Mobile Banking: Access Anytime, Anywhere Jim Gifas Executive Vice President and Head of Global Transaction Services Solutions U.S. Citizens Financial Group

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16 Worldwide Mobile Phone Subscriptions Source: Forrester Research, BIS 16

17 Corporate Mobile Banking: The Times They Are A-Changing The state of the mobile world is opening an array of opportunities for corporate users. Cultural and behavioral shift has started to occur as large, midsize and small businesses have affixed mobile devices to their users' hips. Device evolution, BlackBerry mania, faster networks and the prevalence of data plans will drive adoption of corporate mobile banking services. Competitive pressures from first movers, new vendor solutions and demand from corporations will also be important drivers. 17

18 Corporate Mobile Banking: The Times They Are A-Changing 8 of the top 25 banks will have a solution out in of the top 25 by end of Mobile access is a natural and innovative add-on to today's corporate cash management services. Businesses of all sizes are already indicating that they would like to gain access to mobile services. Banks have to be able to offer these services in order to innovate, respond to market demand and remain competitive in a crowded and highly mature playing field. 18

19 The time to provide mobile banking services to business customers is now. 19

20 Of Those Interested in Mobile Services 77% would transfer funds 45% would make payments 28% would manage investments 4% are already banking on mobile devices Source: TNS 20

21 2013 Forecast 300 Billion Transactions Source: Informa Telecoms and Media 21

22 Corporate Customer Interest 66% somewhat likely to perform basic transactions 43% likely or very likely 56% interested in advanced functions, such as approving transactions and initiating payments Source: Aite Group 22

23 65% are concerned with security 51% have > $10 billion in assets Source: Aite Group 23

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27 54%- top or very important priority 42%- customer interest extremely or very high 31%- competitive differentiator 38%- just another service delivery channel 77%- fraud/security concerns biggest barriers to growth Source: Aite Group 27

28 The ability to do real work from almost any location will become, for good or bad, the norm. Stessa Cohen, Gartner 28

29 MI PA NY VT NH CT NJ RI MA IL OH DE 29

30 Immediate accessibility and control for the executive on the move Transaction history, approvals and decision making any time, any place Greater responsiveness to time-sensitive transactions and during peak periods Full integration with future SMS functionality Additional opportunity to monitor for security and fraud prevention purposes Usefulness for the cash manager in any segment from large corporate to small business users Business continuity planning an alternative channel for business in unforeseen circumstances such as floods, computer crashes, snowstorms, epidemics 30

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32 Approve pending transactions View account history and transaction details Get current-day snapshots Perform intra-company funds transfers Receive alerts and bank mail 32

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35 MI PA NY VT NH CT NJ RI MA IL OH DE 35

36 With accessmobile I was I able absolutely to love accessmobile! I spend a lot of time remain in control without away from my office and accessmobile has provided a disrupting normal processes. huge relief for me. I can t even explain how nice it is not to I I can log in at any time from any location have to worry about having access to a computer. in the world and make instant approval and release decisions. With accessmobile, I m no longer tied to my desk. When I am traveling this this application allows me to get the information from anywhere in real time, which will allow us to improve our customer satisfaction. 36

37 We know that we are delivering what customers want and need for their businesses. It is a real differentiator in our marketplace and provides us with significant competitive advantage. Mobile banking technology strengthened the stickiness of our relationships with our commercial customers. We can leverage our online application and mobile channels. Whenever it makes business sense to do so, we can create a new product or service in a shorter time to market and at lower costs. 37

38 Security remains a primary concern. 38

39 CFOs and treasurers want the same conveniences they have in their personal lives. 39

40 Small and mid-sized businesses are early adopters. 40

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43 Corporate Mobile Banking: Access Anytime, Anywhere Jim Gifas Executive Vice President and Head of Global Transaction Services Solutions U.S. Citizens Financial Group No representation, warranty or assurance of any kind, express or implied, is made as to the accuracy or completeness of the information contained in this document and Citizens Financial Group, Inc. ( CFG ) accepts no obligation to any recipient to update or correct any information contained herein. The information in this document is published for information purposes only. Views expressed herein are not intended to be and should not be viewed as advice or as a recommendation. You should take independent advice on issues that are of concern to you. This document does not purport to be all inclusive or constitute any form of recommendation and is not to be taken as a substitute for the recipient exercising his own judgment and seeking his own advice. This document is for your private information only and does not constitute an analysis of any potentially material issues nor does it constitute an opinion to buy or sell any investment. Prior to entering into any transaction, you should consider the relevance of the information contained herein to your decision given your own investment objectives, experience, financial and operational resources and any other relevant circumstances. Neither CFG nor any other person, shall be liable for any direct, indirect, special, incidental, consequential, punitive or exemplary damages, including lost profits, arising in any way from the information contained in this communication. 43