CARQUEST.COM RETAIL WEBSITE KICK-OFF MEETING

Transcription

1 CARQUEST.COM RETAIL WEBSITE KICK-OFF MEETING

2 2

3 EXPLORIS LOGIN + POS ID (LZ12222ABC) UPPER CASE. UNCHECK EXPLORIS LOGIN lower case 3

4 You will need to close the web browser and restart CC-Lite. 4

5 Call

6 Call ENTER YOUR STORE KEY 6

7 Call

8 Call Click when order is ready to be picked up 8

9 Call

10 The store teammates must use the following procedure when the customer picks up the order: 1. Ask the customer if they have the order number or a copy of the order. 2. Ask the customer for a picture ID if they do not have their order number. 3. Locate the product and the pick ticket on your B2C will-call shelf. 4. Log into the CC-Lite website and locate the order. 5. Finalize the order and print a copy of the finalized order. 6. The customer must print their name and sign the finalized order. 7. Staple the pick ticket and the signed finalized order together and give to the store manager. 8. The store manager will create a file and hold all copies for a period of 1 year. 10

11 Call Order must be finalized when customer is given product 11

12 Stores You may not cancel may an not order cancel an order in the store 12

13 13

14 14

15 FREQUENTLY ASKED QUESTIONS Q How do I recall the pick ticket in Exploris? A There will not be a pick ticket in Exploris. All orders will go through the website. Q How does this affect my inventory? A If the item was in the store inventory it will be automatically removed from stock when the pick ticket prints. There will not be a LISA entry but there will be an entry in the Parts Ledger. Q How will the sale post to Exploris? A It will not post in Exploris. The store profit will post to the Other Income in the P&L. Cost of goods sold will be tracked by accounting. Q What if the customer does not pick up the merchandise? A The orders will cancel automatically after 8 days. You will receive a Cancelled Order pick ticket and the product will go back into inventory. 15

16 FREQUENTLY ASKED QUESTIONS Q What if I don t have the product in my store? A The order will go to the DC automatically if you do not have the product in stock. The orders will be treated just like a WebLink order at the DC. Q How do I cancel an order? A The store cannot cancel an order. It must be cancelled either by the customer or the Call Center. The Call Center phone number is Q How do I find my username and password? A Your username is your Exploris login (lz12345) lower case. Your password is your Exploris login plus your POS ID (LZ12345ABC) all UPPER CASE. Q How do I get to the B2C Website? A There will be a shortcut on your desktop named CC-Lite. 16

17 FREQUENTLY ASKED QUESTIONS Q What prices will the B2C customer see? A The B2C pricing will match the store default cash customer pricing. There will not be any internet specials in phase one. Q Can the internet customer have the product shipped to their house? A Not in phase one. Q How do I handle returns? A Use customer B2C100 for all returns. Ask the customer for the credit card from the original transaction and process a credit card refund. Q How do I add to the B2C ticket for add-on sales? A You cannot edit the B2C order. All additions or subtractions must be processed with the B2C100 account on a new and separate invoice. 17