A new Enel division is coming into the world

Transcription

1 Enel X May

2 A new Enel division is coming into the world Sustainability, innovation and digitalization are transforming the energy sector. Enel X's mission, the new division of Enel, is to become a global factory of sustainable, innovative, simple technological solutions on a global scale "We are no longer the suppliers. The customer is no longer a mere consumer. We coexist in an ecosystem where we can create new ways of generating, managing and consuming energy, producing mutual value and benefits Francesco Venturini, Chairman and CEO of Enel X 2

3 with 4 global product lines to offer innovative & close-to-the-customer solutions e-mobility e-industries e-home e-city Covering every type of customer, with the aim of becoming the technological leader in the sector and promoting increasingly widespread and efficient electrical mobility via charging infrastructures, Vehicle-to-Grid (V2G) and second-battery life services Offering solutions aimed at large-scale customers, with a particular focus on flexible services (consulting, technologies linked to energy efficiency, distributed generation and creation of off-grid and Demand Response solutions) Providing residential customers with services such as installation and maintenance of advanced technological solutions for the home; for smarter homes, capable of saving more and more energy and offering greater wellbeing Offering public administrations and municipalities integrated services and connectivity solutions, like the wholesale offer of fiber optic services 3

4 As e-home, we want our houses to become a comfortable place at an affordable price Our Objectives Create products and services accessible to everyone, able to optimize the energy consumption and to offer greater well-being for the customer and for the environment Provide low-income families (particularly in Latin America) with access to credit, for the purchase of products and services that can improve the quality of life outside and inside their homes Offer best prices on the market, thanks to our global presence which generates economies of scale and creates effective advantages for customers Our Offers Complete turnkey services... without surprises Proximity to the client, even in case of unexpected events Guarantee of an Enel network of qualified, reliable and fast technicians! Maximum security of the proposed solutions 4

5 and that is why we are working on 3 main sectors e-home Home Service Solutions Home Finance and Insurance Solutions Home Smart Solutions Description Maintenance and Services Installation, Maintenance and Repair for Home Solutions (HVAC, Boilers, PV, ) Financial Services Credit cards, Micro-insurances, Third party billing and collection services Smart Home Solutions Smart solutions for automated home management, monitoring, security and healthcare Offers Maintenance & Repair Repair Products with Maintenance Credit Cards Insurance for low-income families Third-party billing & collection Ongoing design of a global, unique & competitive solution Systems for energy production, with maintenance Countries Italy Spain Romania Chile Peru Colombia Brazil Argentina 5

6 Focus on Italy Relation with Customer & Commercial Offer 6

7 We want to guarantee clarity, effectiveness & competence across all interactions with clients Offer Commercial Communication Sales Contract Signature Post-Sale Services Warnings management 7

8 We start with quality, low prices and transparency Offer High-quality products selected by Enel leveraging on our experience Competitive prices, possible via global presence and economies of scale Turnkey solutions Clear optional offers in addition to starting price 8

9 along with clear & direct communication Commercial Communication Simple & direct communication Transparent price promotions Clear contract price & duration Clear benefits from fiscal incentives or reduced consumption Easy-to-read & to-the-point terms & conditions 9

10 We generate leads and we sell via selected channels Sales Marketing campaigns via social channels Agreements with partner companies Local events to stimulate awareness and interest Sales Channels Sellers directly contracted by Enel X Training path certified by Enel X for joint sale & consultation Sales activity managed via appointments Sale signature in full digital mode (InfoCert) Territorial extensiveness Constant monitoring of sales quality Advantages of Enel X sales channels 10

11 and via standard & easy-to-understand contracts Contract Signature 1 2 Old Contract Kit Pre-contractual information General terms & conditions 1 2 New Contract Kit Pre-contractual information General terms & conditions 3 4 Technical-economic conditions Subscription note 3 4 Subscription note Withdrawal form 5 Informative note 6 Withdrawal form Different by type of product/service Different by product/service Same for all Products/Service Different by Client & Product/Service Simplification of contracts with benefits also for customers: easy recognition of warranty, withdrawal times & bought offer. Contract is between client & Enel X 11

12 We offer client service & technicians network guaranteed by Enel Post-Sale Services Toll free number from mobile & fixed line Advantages of Enel X network Commercial information Post-sale and appointment booking Technicians Network Network of technicians directly contracted by Enel X Direct monitoring by Enel X Organization of Courses for CAT certificate Guaranteed 2-level support from manufacturers 17 regional SWAT teams (best practice centers) 12

13 as well as dedicated channels for warnings Warnings management Conservation of acquired best practices 13

14 What we can do together 14