Amcom Software s Annual User Conference

Transcription

1 Amcom Software s Annual User Conference Loews Coronado Bay Resort San Diego, CA November 10 13, 2013

2 Sunday, November 10 Time Event Location 3 p.m. 6 p.m. Registration Desk Open Registration Atrium 6 p.m. 9 p.m. Welcome Reception and Registration Desk Open Marina Terrace (Commodore Foyer if rain) Monday, November 11 Time Bay Terrace Commodore Ballroom C,D,E Commodore Ballroom A Commodore Ballroom B 7 a.m. 8 a.m. Breakfast 8 a.m. 9 a.m. 9 a.m. 9:30 a.m. 9:30 a.m. 10 a.m. Morning Break 10 a.m. 10:30 a.m. 10:40 a.m. 11:30 a.m. 11:40 a.m. 12:30 p.m. 12:30 p.m. 2 p.m. Lunch 2 p.m. 2:50 p.m. Amcom Connect 13 Conference Welcome: Vincent Kelly/ Colin Balmforth/Gary Ash/ Kate Bolseth/Sean Collins Case Study: Inova Health System Improving Clinical and Call Center Communications Thomas Sanfilippo Amcom s Product Roadmap Craig Knighton/Brian Edds Panel Discussion: 2014 Healthcare Communications Predictions Paul Necklen What It Really Means to Improve Your Clinical Workflow Gerard Shallo/Rob Wilder Mobile Connect: Why Adding Secure Texting to Your Console Platform Makes Sense Craig Knighton/Aaron Fracht-Monroe (Also offered Tuesday) Case Study: Froedtert & The Medical College of Wisconsin: The Process of Incorporating Mobile Connect Throughout a Large Health System Dr. Daniel DeBehnke/ Ann Tesmer 3 p.m. 3:30 p.m. Case Study: Meriter Hospital: Empowering Departments to Manage Their On-Call Schedules Heidi Lueck 3:30 p.m. 4 p.m. Afternoon Break 4 p.m. 4:50 p.m. 6 p.m. 10 p.m. Meet at the hotel entrance at 6 p.m. for buses to the San Diego Zoo *Schedule subject to change Case Study: Mayo Clinic Health System: Consolidating Technology to Do More With Less Michael Blake 18

3 Cambria Britannia Aurora Commodore Foyer e.notify: Overview of Emergency Notification and Incident Management Overview of Clinical Alerting and Notification Rob Wilder (Also offered Tuesday) Open Discussion: Navigating the Impact of Hospital Consolidation Brian Edds/Sean Collins/ Paul Necklen Training Amcom s Clinical Alerting Solution (Messenger): In-Depth Functionality and Reporting April Hjort Demos/Exhibitor Showcase Open Optimize Your Amcom Solution With the Right Maintenance Plan Mick Ling/Kathy Veldboom Clinical System Integration: Nurse Call Rauland-Borg; Dennis McReynolds/Veronica Kagley Training Mobile Connect: Exploring Mobile Connect s Advanced Features, Functionality, and Reporting How Amcom Consulting Services Can Maximize Your Investment (Also offered Wednesday) Working With Tech Support to Keep Your Business on Track Kathy Veldboom (Also offered Tuesday) Getting the Most From Your Facility s Paging Gary Ash Training e.notify: Q&A How-To on Advanced Features and Reporting 19

4 Tuesday, November 12 Time Bay Terrace Commodore Ballroom C,D,E Commodore Ballroom A Commodore Ballroom B 7 a.m. 8 a.m. Breakfast 8 a.m. 8:50 a.m. Console Update: Operators Interface to All Things Amcom Brian Edds 9 a.m. 9:50 a.m. Networking: Making the Most of Your Amcom Solution Paul Necklen/ 9:50 a.m. 10:20 a.m. Morning Break 10:20 a.m. 11:10 a.m. 11:20 a.m. 12:10 p.m. 12:10 p.m. 1:40 p.m. Lunch 1:40 p.m. 2:30 p.m. Mobile Connect: Why Adding Secure Texting to Your Console Platform Makes Sense Craig Knighton/ Mobile Connect Update for Current Users (Also offered Tuesday afternoon) Networking: Amcom Directions User Group: Mobile Communications and Clinical Workflows Chris Mossengren/ Michael Blake/Diane Stamey Managing Device Diversity With Your Amcom Solutions Brian Edds Overview of Clinical Alerting and Notification Rob Wilder 2:40 p.m. 3:30 p.m. Mobile Connect Update for Current Users 3:30 p.m. 4 p.m. Afternoon Break 4 p.m. 4:50 p.m. Case Study: Emory University and Emory Healthcare: Keeping Up With Mobile Security and Critical Messaging Jay Flanagan 6:30 p.m. 10 p.m. Meet at the hotel entrance for shuttle buses to the Gaslamp Dine Around *Schedule subject to change 20

5 Cambria Britannia Aurora Commodore Foyer Case Study: The Ottawa Hospital: Enabling Fast, Secure Texting Among Thousands of Staff Margaret Quirie/Cathy Cockburn Training MediCall: System Administration Kevin Mahoney Getting Right With the Joint Commission Gerard Shallo Enhanced 911 Solutions: Pinpointing a 911 Caller s Precise Location Robert Charland/CJ Wittkop Training MediCall: System Maintenance and Trouble Shooting Kevin Mahoney Case Study: St. David s Healthcare: Improving Communication Processes to Speed Patient Response Times Steve Ducharme Training Smart Web: New Features, Functionality and Reporting Mike Trochlil Demos/Exhibitor Showcase Open Working With Tech Support to Keep Your Business on Track Kathy Veldboom Training IntelliDesk 7.x: Refresher, Tips & Tricks, and Little-Known Features Gene Grant/ Clinical System Integration: Patient Monitoring Spectracom; Mike Lanciloti/ John Mattis The Reliability and Survivability of Paging Tom Saine Training Smart Center: New Administrative Features, Functionality and Reporting Mike Trochlil Amcom Care Connect: Improved Caregiver Communications Gerard Shallo Amcom s Clinical Alerting Solution (Messenger): Update for Current Users Rob Wilder Training Amcom Speech: Tactics for Connecting Calls With the Right Behind-the-Scenes Maintenance Gene Grant/ 21

6 Wednesday, November 13 Time Bay Terrace Commodore Ballroom A Commodore Ballroom B Cambria 7 a.m. 8 a.m. Breakfast 8 a.m. 8:30 a.m. Case Study: Emory University Case Study: UT Southwestern: and Emory Healthcare: Streamlining Hospital Keeping Up With Mobile Communications Using Security and Console and Web Critical Messaging Wayne Swearengin Jay Flanagan 8:40 a.m. 9:30 a.m. Networking: Call Center Trends and Efficiencies Chris Mossengren/Michael Blake/ Diane Stamey Enhance the Value of Your IT Investment Ellen Rogers 9:40 a.m. 10:30 a.m. 10:40 a.m. 11:30 a.m. 11:30 a.m. 1 p.m. Lunch *Schedule subject to change Case Study: Winter Haven Hospital: Automating the Emergency Notification Escalation Process Diane Stamey Smartphones in Healthcare: Reflections on the Early Years Brian Edds Customer Technology Profiles Craig Knighton/Aaron Fracht-Monroe 22

7 Britannia Aurora Commodore Foyer How Amcom Consulting Services Can Maximize Your Investment Training WebXchange: On-Call Training and Administration CJ Wittkop Demos/Exhibitor Showcase Open Training IntelliWeb 7.x: Answering Services, Templates, Outlook Integration and More! Gene Grant/ Call Recording, Quality Management, and Call Accounting Gerard Shallo Training Smart Web: Q&A Session on On-Call and Personal Profile Mike Trochlil 23