NEW MANAGEMENT AT THE GRAND SOLMAR

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1 NEW MANAGEMENT AT THE GRAND SOLMAR The Grand Solmar has new leadership at the top. Please welcome Rodrigo Gutierrez to his new position as General Manager. Prior to his new role, Mr. Gutierrez served as the General Manager of Playa Grande and The Ridge. He plans on combining his 10 years of experience in the hospitality industry with his strategic planning and customer service skills. His goal is to enrich the development of the Grand Solmar and maintain the resort s position as an unparalleled fivestar property in Cabo San Lucas. Rodrigo Gutierrez brings extraordinary talents and an impressive skill set to our management team, said Ricardo Orozco, Managing Director of Solmar Hotels & Resorts. He will be a key factor in elevating the overall experience for our members and guests.

2 MAKING THE GRAND SOLMAR EVEN BETTER Members, guests and critics agree the Grand Solmar is one of the finest resorts in the world. Maintaining that lofty position requires dedication and effort. Crews are busy everyday making repairs and improvements. Even though you never see much of what goes on, you d notice if we didn t stay on top of the mountain of work required to keep the Grand Solmar the first-class destination it is today. Here is a list of the latest changes and improvements to your favorite resort. IMPROVEMENTS: Building B and Sunset Pool l are now open. The Spa Cabañas area has been renovated and improved. White linens have been replaced in all rooms. Installing King size pillows on all King size beds is underway and will continue into next year. The pools have new towels. All Master suite units have been equipped with two lounge chairs on the terrace (based on the member s request). A modern, comfortable counter has been installed at the Las Brisas Snack Bar. Elevators now have Intercom for immediate emergency assistance. An additional, larger golf cart was purchased to improve traffic and make it easier for more guests to reach the lobby. POLICIES Reinforcement of the campaign to warn members and guests about swimming in the ocean. It is dangerous and unsafe for everybody. POOL LOUNGE CHAIR POLICY To ensure that all members have an opportunity to catch some rays and relax poolside, the resort has established a lounge chair use policy. Each time a guest or member leaves items on a lounge chair and goes elsewhere, pool security staff will place a card on the chair noting the exact time the items were left. If the items are unattended for more than an hour, security staff will return and note the time the belongings were collected and taken to the towel stand. You can still leave your stuff on a chair and run back to your room for a forgotten item, visit with friends, or cool off in the pool. Just make sure you return to your items before an hour has elapsed. Otherwise your belongings can be found at the towel stand. We re hoping to eliminate the frustration of heading to the pool only to find lounge chairs with magazines and towels but no people for extended periods. Thank you for being considerate and respectful of everyone s time and desire to enjoy the pool lounge chairs.

3 CONSTRUCTION PROGRESS Construction of Building C is wrapping up. Our members and guests will begin enjoying the newest addition to the Grand Solmar by February Building C will have a Kid s Club, pool and a coffee shop. For added convenience, a temporary Front Desk will be open in this building to cover high season demand and will be available to assist guests staying in the closest buildings. Check-in and check-out will be faster and access to rooms will be easier. We would like to thank members for their patience during the construction. Building C will be worth the wait. It will be just as beautiful as the rest of the Grand Solmar and contain the same upscale furnishings and amenities members have come to expect.

4 RESALE SCAM WARNING Timeshare resale scams are big business and getting bigger. More and more owners are losing their hard earned money to scam artists who promise a quick sale, no strings attached. In fact, an upfront fee is all that s required. Problem is, once the money changes hands, the scammer disappears and nothing has been done to sell the timeshare. There are ways to avoid this fraudulent behavior. First, if approached by an agent, ask for proof that he or she works for a legitimate, licensed real estate broker. If not, you could end up paying for services that are never delivered. Second, be wary of resellers who say they have a buyer interested in your property. They will tell you the hard work has already been completed and they just need to collect a listing or transaction fee. Once the fee is collected, odds are you will never see the reseller or your money again. Third, resale scammers often pose as timeshare buyers. You will see signs, posters and ads that promise to pay cash for your timeshare. Don t take the bait. The scammers will ask for money upfront to get the ball rolling and process the paperwork. Unfortunately, neither happens. Your money and the buyer are simply never seen again. Timeshare scams don t work if you don t let them. Just look for these telltale signs that a resale offer is really a scam. - An upfront fee is requested. No legitimate company requires a fee in advance. - The reseller is unable to provide a proper license. - No written contract is offered that discloses all fees and costs. - The agent wants to move faster than you do and pressures you to act overnight. By taking some simple precautions and doing a little homework, such as searching the Internet for information about the reseller, there s no reason anyone should fall victim to a resale scam.

5 ANNUAL CALENDAR MAINTENANCE FEE DEADLINES UPDATED November Maintenance fee assessment bills will be mailed. Annual Maintenance Fee payment Option due date: January 31 st, February 1 st : Unpaid Maintenance assessments are delinquent and subject to late fees. QUARTERLY MAINTENANCE FEE PAYMENT OPTION DUE DATES. November 30 th, 2013: 1 st Installment is due for members utilizing the quarterly maintenance fee payment option. February 28 th, nd Installment due for members utilizing the quarterly maintenance fee payment option. May 30 th, rd Installment due for members utilizing the quarterly maintenance fee payment option. August 30 st, th Installment due for members utilizing the quarterly maintenance fee payment option. PLATINUM MEMBERS Vacation Banking Deadlines. Summer & Winter - must be received by December 15 th.

6 NEW RESERVATION CALL CENTER This November, Solmar Resorts will open a new on-site call center. The purpose is to create a better experience for you our members. Now, agents who have been with our company for years will be available to handle all of your reservation and membership needs. Nobody knows you better or how to help you make the most of your membership. You will no longer be transferred back and forth between reservations for Platinum members and fixed members. We are now one team dedicated to providing members with the best customer experience we possibly can! Of course, there s always room for improvement. We appreciate that you take the time to respond to our surveys when contacted by the member services and reservations department. We want to know about your experience at your home resort and what you think we can do to make it better. But you don t have to wait for the survey. Please feel free to send us your comments, questions and concerns at any time. Our goal is to maintain a close and effective relationship with our members, as well as to provide you the highest quality of service.

7 MEMBERSHIP BENEFITS MEMBERSHIP BENEFITS WHY DO I HAVE TO CONFIRM MY RESREVATION IF I OWN A FIXED WEEK? As part of our Solmar Family we love to have the opportunity to serve you every year! Even though your fixed week is automatically set aside for you every year. It is very important for us to be ready for your arrival. If we know exactly which units are being used each week it helps us to manage staffing levels, provide accurate inventory control and manage resort operations. Please take the time to confirm your reservation in advance so we can have everything ready and waiting for your arrival! However we all know sometimes work, family schedule or any other circumstances makes us unavailable to travel; at Solmar Resorts we are very aware of that! If you already know that you are not attending your week this time, take the best of your memberships and use the Internal Exchange Benefit. INTERNAL EXCHANGE For Solmar Fixed Members The Internal Exchange gives you the option to exchange your week and visit your home resort at a different time. All you have to do is deposit your week into an internal account. It will be available for use at a different time within your contracted season. This is the easy way to return to your home away from home. With the Internal Exchange, you, your family and your friends will never miss the opportunity to visit sunny Cabo San Lucas! Bank your week at least 120 days prior to your arrival date and you ll get two years to use it! Plus, the lowest fee of $189. Benefits; Fair trading options Same unit type guaranteed Book exchanges up to 12 months in advance Book for family or friends with no guest certificate fees DO YOU NEED ASSISTANCE? More information on how the Internal Exchange works, fees and more. The Member Services & Reservations department is ready to assist you!

8 GREAT NEWS! Grand Solmar has once again made the list for the Conde Nast Traveler 2013 Reader s Choice Awards - GSLE landed at #6 of the Top 10 Resorts in Baja, Mexico. Dear members, We are proud to announce that the Grand Solmar Land s End Resort & Spa has been named one of the top 10 resorts in Mexico s Baja region by Condé Nast Traveler readers. Condé Nast Traveler readers recently rated the Grand Solmar as one of the top resorts in Mexico s Baja region. The resort ranked sixth on the top 10 list with an impressive score of 91.5 out of a possible 100 points. Grand Solmar has always been dedicated to several key aspects that make this resort such an incredible vacation destination: customer service, luxury and growth. With unbeatable prices and a location that simply can t be beat, it s no wonder this award-winning resort can be found on the top 10 readers choice list. The first key to Grand Solmar s success is this resort s unwavering dedication to customer service and guest experiences. Grand Solmar strives to provide the ultimate getaway experience every time a guest walks through the doors. All of the staff at this top luxury resort are kind, courteous and do everything in their power to accommodate each and every member and guest s requirements, concerns and wishes. Grand Solmar is always pushing forward and constantly assessing every detail of this incredible resort in order to provide members and guests with the best experiences possible. Grand Solmar believes in growth, expansion and change for the better, and does this by keeping in touch with members and guests to find out how they enjoyed their vacation, and improving on all the things they already enjoy about this spectacular vacation destination. With the high season fast approaching, Grand Solmar is looking forward to welcoming you, your family and your guests and providing everyone with the vacation of a lifetime. IT PAYS TO BE OUR FAN ON FACEBOOK Facebook is one of the best ways to keep up with what s going on at your favorite resort. Oftentimes, our Facebook fans get the latest news about their hotel and the area before they arrive. That gives them a major advantage when it comes to scheduling activities and knowing what to pack. Our fans like to share photos and stories about their experiences, too. It s a great way to learn about new restaurants, shopping opportunities, nightlife fun and a new activity or two you just might want to try. We want to hear from you about your experiences and so do a lot of our other Facebook fans. So why not join? Our Facebook community is getting bigger every day. Visit our Facebook page and learn how becoming a fan can make your stay even more enjoyable.

9 ATTENTION PLAYA GRANDE, SOLMAR, & GRAND SOLMAR MEMBERS! Receive up to $250 in Food and Beverage vouchers for each qualified couple you refer to the Playa Grande Referral Program. REFERRAL PROGRAM WHAT DO YOU RECEIVE FOR REFERRING YOUR FRIENDS AND FAMILY? Receive*$50 Food and Beverage Voucher when your qualified referral completes the breakfast buffet & tour of the facilities the morning after they arrive, whether they purchase a membership or not! Receive an additional* $200 Food and Beverage Voucher when your qualified referral purchases a GRAND SOLMAR, PLAYA GRANDE or SOLMAR membership, redeemable once referral s down payment is paid in full. In order to receive your incentives, your referral must purchase the Getaway Vacation promotion for $299 through the Referral Program Department, and satisfy the basic qualifying criteria for the promotion. WHO QUALIFIES TO BE A REFERRAL? We realize that Playa Grande is not for everyone. That is what makes us so different and exclusive! Here are the guidelines to help you make the right choice of people who may want to participate in the PLAYA GRANDE Friends and Family Referral Program. Married or co-habiting couples traveling together between the ages of years old. Household annual income of $65,000 or more and holders of a major credit card (Visa or MC). Non-members of Grand Solmar, Playa Grande or Solmar. Agrees to attend the Vacation Ownership Presentation the morning after they arrive, and most importantly, likes to vacation! WHAT DO YOUR FRIENDS & FAMILY RECEIVE? Lodging for 2 people in a spacious One-Bedroom Luxury Suite at the Playa Grande Resort and Grand Spa. One-way airport pick-up for 2 people upon arrival. Complimentary breakfast buffet & tour of the resort facilities. ALL THIS FOR ONLY $299 USD for 3 Nights (Additional nights at special discounted rates)