.ISO

Size: px
Start display at page:

Download ".ISO"

Transcription

1 - ( ) ( ).. The Relationship Analysis of Quality Dimensions and Realizing Product A Pilot Study for Managers' Opinions in Youth Cloths Factory in Mosul Majid M. Saleh (PhD) Lecturer Mosul Technical Institution Abstract This current research aims at determining the definition of quality and dimensions; as well as realizing the product as one of the most potential requirements of ISO It also aims at analyzing the relationships that hold these dimensions. // //

2 () / Acuity of competition has however motivated several organizations to seek certain advantages in order to upraise the opportunity of success in local and international markets. As a result attention has been increased toward studying debating the equipments of customers needs and responding them in time with appropriate price and quality. As for the great importance of ISO in many several organizations according to bulks and frameworks as well the degree of contribution to reach the quality standards, the organizations are nowadays striving to acquire the best quality standards via using ISO. This is done in order to apply the requirements of ISO, increase the quality of products and competing in the local markets. So, the current research is however an attempt to acknowledge the relations among quality dimensions that has been used in the search and acquiring product. Hence, it can adopt the most influential relations that will lead to increase the purchasing in comparison with a similar organization then reaching the desired objectives... (). %. ().

3 ... (). :.. ISO (). :. ()...

4 / () : ) (.(). :....

5 ... : :. : () (Juran,1988,13) (Starr,1989, ) (Shroeder,1989, 566) (Evans, 1993, 43) (Iso , 2000) ) ( (Matt,2000,21) ).(. - - : ) () () ()

6 () / (- ().. (Nahmias, (Charif & jalal, 1996, 450) ( ) :.(Russell & Tayler,1998,68) (Evans,1993, 43) 1997, 709)......

7 .... (%) (Walter Shewhart).. (Feigenbaum) ISO.

8 / (). ).( () (). -. (Pollock, 2002, 4) (Heizer & Rerder,1997, 90) (). (Juran,1988,16).

9 ... ).( (Deming,1982,117). (Ishikawa,1985,37) (Feigenbaum, 1986,78) ),20) (Grosby, (Besterfild) (Halper) ).( () ()...(). :()

10 / () ) ( (Heizer & Render,2001) ) ) ( ) (.(....

11 ISO. - () (Feigenbaum,1986,27) (Juran).(Juran,1988,20,17) (Steven, 2000,467) :. TQM. ISO Q90 USA ) (Q91,Q92,Q93,Q94).(.(Martin,1985,38) ) (

12 / ().. (Garvin, 1987,104) : (Dattamajumar, 1987, 367) : (Beer,1988,43) :

13 (Starr, 1989,236) : () (Shroeder, 1989,563) : - : : :......() - : (Vonderembse & white,1991,149) : (Evans, 1993,34) : :

14 / () (Pride,1997,214) : () (Krajewski & Rizman, 1999, 192) : () : ) ( :....

15 ) ( :.....

16 / () : USA ) ( :..ISO (TQM). -

17 .... ) ( Schroeder).(Starr. (Buffa,1987,416). (Schroeder,1989,65) : (Schroeder,1989,560) : (Monkes,1987,14).

18 / () (Evance,1993,45).(Alan & et.al,1985,31) %.(Hoffer, 1985, 25). (Nelson, 1988,151)....

19 ....(Juran,1988,9). ) (..() (Sensenbrenner,1991,63). - ISO ISO ISOS.International Standard Organization

20 / (). :(). IEC.. % %.. ISO Certification Boies ) :(..

21 .... (General Agreement on Tariffs & Trade) GATT ISO. ().. :() - () (Bob Norati,2001,176) ( ). (Dale, 1994, 340). (Krajwiski&Ritzman,1996,164). (Heizer & Render, 2001, 172). ( )

22 / ().. (ISO ).() - () ISO. () ) ( () ().() ) (.(Seaver,2002,28)..

23 ISO (ISO ) ) ( ) ( (Nairl,1996) (Dale,1994,352) (Krajwiski & Ritzman, 1996,164)....

24 / () : ISO ISO :. : ()..

25 .... ISO TEC.. (ISO ) ISO ISO ,9002,9001 TQM ) ( ) ( (ISO ,2000) () - ()

26 () /.. -.ISO : :......

27 : ISO : :

28 / () -- : :

29 : :

30 () / :

31 ( ) (619) (1007) ) (. (). (). () 2 %10 14 %70 4 %20 2 %10 2 %10 16 %80 5 %25 15 %75 (10--6) (15 11) (20 16) (25 21 ) (35--31) (40--36) (45--41) (50--46) 2 %10 9 %45 4 %20 5 %25 3 %15 7 %35 3 %15 7 %35 - () %10

32 / () %70.%20 - %90 %80 %10 %10. - %75 %25. - %90 10 % % % %50 41 %15 % % %35. - :. :. %85-70

33 ... (x8,x5,x6) (3,45) (4) - (0,63) (0,94) (%65-60). (X3,X1,X10,X4) (3,35) (3,5) (3,65) (3,55) (0,84) (0,86) (0,91). (%45-50) (X2,X9) (3,05) (3,55) (1) (0,84) (%45) (X7) (3,25).(0,88). (%80-75) (x20,x19,x15,x11) (3,5) (4,05) (0,76).(0,92) (%65-60). (X14,X13,X12) (3,65) (3,75) (3,05) - (0,84) (0,83) (0,58). (%45-30) (X 16, X 17, X 18 ) (3,55) (3,85) (0,88)

34 / () (0,98).. (%90) (4,15)(X30) (0,88). (%85-70) (X29,X25,X21,X28,X24) (3,9) (4,15) (0,69) (1) (%65-55) (X26,X23,X27) (3,95) (3,65) (0,83) (1). (%).. (%80-70) (3,75) (3,85)(3,05) (X37,X40,X39) (1) (1) (1,1) (%65-55)

35 ..... (X32,X31,X38,X36,X35,X33) (3,05) (3,55) (0,91).(1,1) (%45) 9) (Juran,1988, :..(%71)...(%63).(%62)..(%61,5) ) (. - (%90-%85) (4,05) (3,95).(3,95).(X44,X45,X41).(0,49)(0,58)(0,80) (%80) (X47) (3,9)(X48) (0,82)(4) (0,77). (%75) (X50,X49,X46,X43) (3,75) (0,76).

36 / () (%70) (3,6) (X42) (0,65). (%79). - ) (. *P < 0.05 N=20 d.f=(4,15) () (0.707) ) ( (Garvin,1986,656). :. (0.618) *0.618 *0.652 *0.763 *0.579 *0.707

37 ..... (0,652) ().. (0.763) (Nelson,1998).. (0.579) ()... - :..

38 / ()... ().... ).( :... ().

39 ISO ISO ().

40 () / Beer, Michael, Corporate Change & Quality, Quality Progress, Feb., Bob Nrthans, Operations & Quality Management Institute of Management, London, Buffa, Elwood, Modern Production / Operation Management 2 nd,ed John Wiley & sons N.Y., Dale. B. G., Managing Quality, prentice Hall International Ltd., U.K, Dattamajumar, Captain, Creating Quality Consciousness, Productivity, No. 4, (Jon- March), Ensen Brenner, Jouseph, Quality Comes to city Hall, H.B.R vol.69.no.2.(march- April), Evans, J. R, Production/Operations Management, Quality Performance & value, 5 th ed, west pub Co, N.Y., Feigenbaum A, Total Quality control, McGraw Hill Book USA, Garvin, David A., Competing on the Eight Dimensions of Quality H.B.R. vol.65, Issue 6,(no-Dec), Crosby Philip. et. al., Management Quality & Competitiveness 2 nd ed., McGraw-Hill, USA, Hiezer, Jay, & Render, Barry, Operations Management 7 th ed, Prentice-Hall, USA, Hoffer Philip, Moving to Prevention on Industry in Transition, Quality Progress, April, Ishikawa, Kaoru, What is Total Quality Control, the Japanese Way, (Englewood Cliffs, prentice- Hall), N.J., ISO , Quality Management Systems Requirements,3 rd ed, Janes R. Evans, Applied Production & Operations Mamagement,4 th ed, west Publishing Company,USA, 1993.

41 Juran, J. M,, Management of Quality, 5 th ed., McGraw-Hill, USA., Krajewski, Lee, J. & Ritzman, Larry, Operations Management: Strategy & Analysis, 4 th ed, Addition-Wisely publishing Co. USA, Matt Seaver, ISO9000 Focus moves from Compliance to Achieving Results management systems vol.3 No.2., Nair. N. G., Production & Management, Tata McGraw-Hill Co. LTD, New Delhi- India, Nelson, Paul, New Product Pricing & Positioning in Oligopolistic, Ph.D., Pride, William & Ferrell O., Marketing: Concepts & Strategies 10 th ed., Houghfon Mifflin CO., USA., Roberta S. Russell & Bernard w. Taylor, Operation Management: Focusing on Quality & compositeness, 2 nd ed, prentice Hall, Inc N.J. USA, Schroeder, Roger, Operation Management, 3 rd ed, MC Grow-Hill USA, Starr, Martin, Management Production & Operation, Prentice-Hall Inc., USA, Steven, Lagrosen, Born with quality, The Inter national Journal of public Sector Management vol.13, No. 5., Vonderembse, Mark & White, Gregory, Operations Management, West Publishing Company, 1991.