LET S CHANGE EX CH AN. Vacation exchange as it should be.

Transcription

1 LET S CHANGE EX CH AN Vacation exchange as it should be. GE

2 We are the world s largest privately owned global exchange provider and we re making exchange work better for everyone. Change is good when it works for everyone. That s why DAE works with developers, owners and HOAs to make exchange more affordable and easier to access.

3 We launched in Australia in: 1997 Australia And the USA in: 2003 USA

4 WE RE MAT CHMAKERS TAHOE 1 BEDROOM ORLANDO 2 BEDROOM

5 OWNERS THE WORLD US We find the right fit; the perfect exchange for vacation owners. READY, SET, GO! A combination of self-service technology and dedicated exchange Agents who individually secure and fulfill requests means that your owners get the attention they need and the vacation exchange they want.

6 A record of growth & innovation A bright new future for exchange

7 CHANGING EXCHANGE SINCE Opens office in the United Kingdom HELLO PHOENIX! Opens office in the USA Opens 3 offices in Asia (Thailand, China and India) 2007 Opens office in South Africa DAE launches its first Options program REWARDS Opens office in Italy MOVING INTO THE FUTURE CHANGING EXCHANGE SINCE 1997 DAE founded in Australia with innovative approach to vacation exchange G DAY MATE! 3 Opens office in New Zealand 5 First fully automated online booking HOORAY! 8 DAE acquires exchange service from RedWeek.com Opens office in Egypt 10 1

8 Phoenix, Arizona USA 10 WITH OFFICES IN 10 COUNTRIES, WE ARE POSITIONED TO HANDLE VACATION REQUESTS ACROSS BORDERS AND CULTURES. WE MAKE TRAVEL DREAMS COME TRUE IN OVER 100 COUNTRIES ON 6 CONTINENTS. North Yorkshire, United Kingdom Verona, Italy OFFICES WORLDWIDE USA UK ITALY SOUTH AFRICA EGYPT CHINA THAILAND INDIA AUSTRALIA NEW ZEALAND Shanghai, China Cairo, Egypt Bangalore, India Pretoria, South Africa Bangkok, Thailand Gold Coast, Australia Taupo, New Zealand

9 WOW! 1,545, years of continuous growth. AMAZING GROWTH YEAR OVER YEAR 1,140,000 RIGHT NOW 510,000 1,000 10,000 60, , , 000 DIRECT MEMBERS OVER 1.5 MILLION DIRECT & INDIRECT MEMBERS MEMBERS

10 Communication is central to the DAE advantage. Global communications for a global provider just makes sense. HOLA 14 NUMBER OF LANGUAGES SPOKEN BY OUR EXCHANGE AGENTS SAWATDEE Our focus on communication goes far beyond language. In fact, clearly communicating benefits and stripping away the exchange company jargon and barriers sets DAE apart as a modern alternative to the traditional exchange service environment. HOI ZDRASTI

11 SIM PLE EXCHANGE AS IT SHOULD BE Transparent. Flexible. Easy.

12 Our game-changing, transaction-based fee structure features pricing transparency, complete flexibility (whether a member of another exchange service or not), and the simplicity and ease of use that owners value. FLEXIBILITY TRANSPARENCY SIMPLICITY

13 OVER 50% OF DAE MEMBERS CAME TO US BY REFERRAL. That means we are providing a positive exchange experience, and that reflects favorably on your brand. HAPPY OWNERS PROVIDE REFERRALS OVER 50% REFERRALS ARE GOOD FOR EVERYONE

14 MEMBERS People say the nicest things PARTNERS Jenny M Just wanted to say how great DAE is and how easy it is to use your website. I have used countless bonus weeks for family & friends, and the service by the staff is top notch. Susan S - Thank you very much for making my experience delightful. You are the best and very knowledgeable. Greatly appreciated. I will be using you again for any of my vacation needs. KEN L - It s so refreshing to actually get an honest answer these days! You guys are great, and thanks for helping us find such an awesome exchange opportunity. Fred P I want you to know how much I appreciate [DAE] and [their] helpful services to my wife and I. Dave W - Thanks so much for your help. I hope you are having a great day because you made mine! Sergio Zertuche, Chief Sales and Marketing Officer, Palladium Travel Club With their quality marketing solutions and excellent customer service approach, Palladium Travel Club members love to work with DAE on all fronts David DiBerardino, President, Royal Aloha Vacation Club DAE s business model makes exchanging simple, easy and affordable. Additionally, we have received many positive responses and comments from members highlighting the service they have received when working with DAE for their vacations. Kate Dempsey, Resort Manager, Seasons at Sugarbush Ultimately, what every resort strives to create is high owner satisfaction. Thank you DAE for helping us build stronger, happier relationships with our owners. Your outstanding customer service and reasonable exchange fees make DAE an incredible company to work with.

15 Why us? Perspective Magazine Industry Awards Best Customer Service Best Customer Product Best Overall Company less than 250 employees DAE has re-envisioned the exchange industry. We have directly addressed the issues with processes that get results. Our customer-centric approach is simple to understand, easy to use and produces results vacation owners love. And there s no affiliation contract to sign.

16 YOUR Some exchange companies seem to have forgotten who they work for. The correct answer is... OWNERS! It s our job to build value for the exchange component of shared ownership, not to distract your owners or members with complicated exchange benefits, endless bonus vacations and high-touch marketing campaigns. Exchange is supposed to be a powerful benefit, not the main event. After all, shouldn t a great exchange experience reflect positively on your brand? IT S TIME TO CHANGE EXCHANGE.

17 DAE EXCHANGE PROCESS IT S A LESS NO, MORE GO PHILOSOPHY. Everything DAE does is designed to lower the barriers to exchange. There s nothing worse than hearing that nothing is available or that you waited too long or didn t follow some instructions buried in a website. People want exchange to work... just like they were promised and it s our job to deliver. YOU CAN BANK FIRST DEPOSIT 1 1 Deposit your vacation week. Your credit can be used immediately or saved for up to 3 years. SEARCH 2 2 It s easy! And new exchange weeks are being added every day. BOOK Find the amazing vacation you want and book online instantly against your banked credit. PAY Pay the modest exchange fee and you re done! Your vacation is booked. OR YOU CAN FIND YOUR VACATION FIRST SEARCH Find what you want before you commit. BOOK Choose your vacation. Book instantly and we ll allocate the week to your account. DEPOSIT Complete your booking by depositing a current vacation asset into the exchange pool. PAY Once the deposit is complete, we ll ask you to confirm the booking and pay the modest exchange fee. TRADITIONAL EXCHANGE PROCESS PAY ANNUAL MEMBERSHIP FEE WEEK IS UNAVAILABLE START OVER DECIDE TO USE HOTELS.COM SPEND 3 DAYS DECIPHERING POINTS SYSTEM SEARCH FOR AVAILABLE WEEK START OVER HAVE A MELTDOWN POINTS GO UNUSED AND EXPIRE PLAN TRIP GET FRUSTRATED NO AVAILABILITY START OVER PAY BOOKING FEES CALL CUSTOMER SERVICE SEARCH FOR POPULAR DESTINATION PAY FEE TO USE POINTS BOOK TRIP PAY FEE TO DEPOSIT POINTS PAY FEE TO CARRY OVER UNUSED POINTS PAY

18 CONSUMER FRUSTRATION ON THE RISE DAE TO THE RESCUE 66% cite high membership fees and/or exchange prices as the most frustrating aspect of their experience with other exchange companies. 79% OF OUR MEMBERS CITE FREE MEMBERSHIP AS A KEY REASON FOR CONSIDERING DAE 65% CITED LOW EXCHANGE FEES AS A KEY REASON TO JOIN DAE 48% USED THE DAE CUSTOM REQUEST SERVICE TO SECURE HARD-TO-FIND WEEEKS

19 A REWARDS PROGRAM BUILT TO CREATE OWNER LOYALTY We support our partners by providing a best-in-class experience and vacation satisfaction. Rewards options make your owners loyal to you by enhancing the value of your product.

20 THE DAE ADVANTAGE FREE MEMBERSHIP LOW EXCHANGE FEE TRANSPARENCY REWARDS PROGRAM owners only pay for their exchange services one of the lowest in the industry have a week, get a week; search even before you join designed to build loyalty to the vacation lifestyle and you SIMPLICITY HOA FRIENDLY WHITE LABEL CUSTOM REQUESTS ease-of-use supported by people AND technology we understand the challenges each partner faces we want you to shine exchange Agents that pride themselves on finding a perfect match

21 LET S CHANGE EXCHANGE EX CH It s more than a slogan, it s our reason for being. We challenge the industry to be better by setting the highest standards for vacation exchange. AN GE

22 ROI In an industry that s preparing for a new era of buyers, innovation becomes the currency of success. A New Measurement of Success. RETURN ON INNOVATION Technology, customer service and a new model for exchange have finally come together. Rest assured that DAE is pushing boundaries in exchange to help owners and members move their vacation experiences around the globe with ease.

23 Leadership and a people-focused culture. Making vacation dreams come true is our mission and drives daily activities for everyone in the company. exchange Agents are hired for their passion. Executives lead by example.

24 We formed the Global Vacation Exchange Think Tank to collaborate with resorts, regional offices, partners, Members and timeshare owners on topics that impact the exchange industry. This is how we re staying ahead of the trends that shape our business and improving the ways your owners and members access their vacation lifestyle. OUR LEADERSHIP TEAM AVERAGES OVER 500,000 AIR MILES PER YEAR... EACH.

25 A global company culture driven by a passion for travel. We re people who love to ski and read books in beautiful settings, people who ride horses, jump out of planes and climb mountains. We re passionate women and men of all ages from numerous places and cultures. Our interest in travel and the human experience is a critical component of our success.

26 CHANGE STARTS WITH ACTION At DAE, we realize that it s our job to support you and promote the health of your timeshare or membership product. The best way we can do that is to ensure that your owners or members are traveling and using the vacation time they purchased. Through consumer-centric benefits, lower fees and powerful rewards, DAE is focused on the experience that today s owners need. Discover how DAE is driving a return on innovation by contacting us today. B2BUSA@daelive.com

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