Strategic Plan Progress Report Goal 2 Focus. April 2016 San Francisco, California

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1 Strategic Plan Progress Report Goal 2 Focus April 2016 San Francisco, California 1

2 Goal 2 focus Make transit, walking, bicycling, taxi, ridesharing and carsharing the preferred means of travel Objective 2.1 Improve customer service and communications Objective 2.2 Im prove transit perform ance Objective 2.3 Increase use of all non-private auto m odes Objective 2.4 Im prove parking utilization and m anage parking dem and 2

3 Objective 2.1 metrics Im prove custom er service and communications Key perform ance indicat or Other indicators (including most recent month, prior month, same month prior year, and fiscal year averages) ID Metric Target FY15 Avg FY16 Avg Q3 FY15 Q2 FY16 Q3 FY Customer rating: Overall satisfaction with transit services Customer rating: Overall satisfaction with taxi availability Customer rating: Overall satisfaction with bicycle network Customer rating: Overall satisfaction with pedestrian environment Customer rating: Satisfaction with communications to passengers Customer rating: cleanliness of Muni vehicles Customer rating: cleanliness of Muni facilities (stations, elevators, escalators) Results are based on a non-probability sample from opt-in SFMTA online panel surveys and are weighted to reflect the geographic distribution of San Francisco s population. Note: Reported results are subject to change as data quality improves or new data become available. 3

4 Objective 2.1 continued Improve customer service and communications M etric of note Other indicators (including most recent month, prior month, same month prior year, and fiscal year averages) ID Metric Target FY15 Avg FY16 Avg Mar 2015 Feb 2016 Mar Percentage of color curb requests addressed within 30 days 69.9% 96.0% 84.7% 97.8% * Percentage of hazardous traffic sign reports addressed within 24 hours 98.0% 98.4% 100.0% 100.0% * Percentage of parking meter malfunctions addressed within 48 hours 60.0% 80.5% 48.8% 82.9% * Percentage of traffic and parking control requests addressed within 90 days 40.4% 50.9% 52.2% 47.1% (FY16 Q3) Percentage of traffic signal requests addressed within 2 hours 96.8% 97.3% 96.8% 97.0% 97.8% Percentage of actionable 311 Muni-related complaints addressed within % 52.3% 93.8% * * business days Color Legend *Data forthcoming. Outperforms Previous Underperforms Previous Equal to Previous Note: Reported results are subject to change as data quality improves or new data become available. 4 FY Average FY Average FY Average

5 Objective 2.1 action items Improve customer service and communications Key action item updates Phase II website enhancements Interviews with internal stakeholders have been scheduled for April. Interviews with external stakeholders are scheduled for May. Green Ideas has completed initial site crawling and Google analytics which they have shared with SFMTA staff and text alerts Increased subscriber total by more than 6,700 over the last year. Setting new goals with GovDelivery. Total subscriptions: 199, Vision Zero communications plan Outreach, research, strategic messaging and design task orders issued, trainings planned, materials in development. Action item status 0% encountering issues 0% at risk 87% on track 0% on hold 13% completed 5

6 Objective 2.2 metrics Im prove transit perform ance Key perform ance indicat or Other indicators (including most recent month, prior month, same month prior year, and fiscal year averages) ID Metric Target FY15 Avg FY16 Avg Mar 2015 Feb 2016 Mar Percentage of transit trips with <2 min bunching on Rapid Network 1,2 2.1% 4.8% 5.4% 4.6% 4.5% 5.0% Percentage of transit trips with headway +5 min gaps on Rapid Network % 17.2% 17.1% 16.1% 20.3% 19.2% Percentage of on-time performance for non-rapid Network routes 2 85% 57.4% 60.6% 59.2% 60.6% 61.2% Percentage of scheduled trips delivered 98.5% 97.7% 99.2% 99.1% 97.7% 98.3% Percentage of on-time departures from terminals 85% 72.2% 74.9% 74.0% 75.6% 76.6% Percentage of on-time performance 2 85% 57.0% 60.0% 58.7% 60.3% 60.8% Percentage of bus trips over capacity during AM peak (8:00a-8:59a, inbound) at max load points Percentage of bus trips over capacity during PM peak (5:00p-5:59p, outbound) at max load points 4.7% 3.5% 3.6% 3.1% 4.2% 5.6% 4.3% 5.8% 4.2% 3.5% 1 <1 min for headways of 5 minutes or less. 2 Due to a NextBus/schedule data syncing issue, results are not available for 6/21/2014-6/30/2014; June 2014 averages reflect data from 6/1/2014-6/20/2014 only. Note: Reported results are subject to change as data quality improves or new data become available. 6

7 Objective 2.2 continued Im prove transit perform ance M etric of note Other indicators (including most recent month, prior month, same month prior year, and fiscal year averages) ID Metric Target FY15 Avg FY16 Avg Mar 2015 Feb 2016 Mar Mean distance between failure (Bus) 5,650 5,500 6,318 5,082 * Mean distance between failure (LRV) 4,517 5,499 4,281 5,404 * Mean distance between failure (Historic) 1,797 1,872 2,331 1,892 * Mean distance between failure (Cable) 5,135 7,769 4,173 * * Percentage of scheduled service hours delivered 97.7% 99.2% 99.1% 97.9% 98.4% Percentage of scheduled mileage delivered Measure in development Ridership (rubber tire, average weekday) 486, , , ,100 * Ridership (faregate entries, average weekday) 73,932 68,255 66,395 71,264 71, Percentage of days that elevators are in full operation 93.3% 93.3% 92.5% * * Percentage of days that escalators are in full operation 91.9% 89.5% 90.8% * * *Data forthcoming. Note: Reported results are subject to change as data quality improves or new data become available. 7

8 Objective 2.2 action items Improve transit performance Key action item updates Establish operator restroom locations for each route Phase 1: 6 Operator Convenience Station sites with 7 units; 5 units opened at 3rd St./Hudson, 3rd St./Fitzgerald, 25thSt./Potrero, Ortega/48th Ave., and Bowley/Lincoln; Geary/32nd Ave pending PG&E ~4/15, estimate to open ~4/18/16. Phase 2A-2C: Identified 9 terminal "gap" sites for the Operator Convenience Station Project; planning, design, outreach, and approvals are in process; estimated schedule Reduce security incident delays Staff is coordinating with SFPD to develop a protocol to more efficiently and consistently respond to unattended/suspicious packages. Staff is continuing to direct deployment of SFPD officers on the lines most affected by security incidents with the aim of reducing the number of security incidents and assisting in on-time performance. Action item status 0% encountering issues 14% at risk 50% on track 0% on hold 36% completed 8

9 Objective 2.3 metrics Improve use of all non-private auto modes Key perform ance indicat or Other indicators (including most recent month, prior month, same month prior year, and fiscal year averages) ID Metric Target FY15 Avg FY16 Avg Mar 2015 Feb 2016 Mar Non-private auto mode share (all trips) 50% 52% 54% Average daily bikeshare trips (Weekday) 1,089 1,046 1,164 * * Average daily taxi trips Measure in development. *Data forthcoming. Note: Reported results are subject to change as data quality improves or new data become available. 9

10 Objective 2.3 action items Increase use of all non-private auto modes. Key action item updates Develop and implement comprehensive TDM Strategy for development Draft legislation has been prepared and is scheduled for departmental initiation at Planning Commission on 4/28/ Develop and implement a streamlined, uniform inter-agency transfer discount policy for all connecting regional transit service customers Action complete: adult inter-agency fare discounts for all connecting transit agency customers were implemented on 1/1/16. Caltrain + Muni Monthly pass discount was eliminated in conjunction with this to create a single fare policy. Action item status 0% encountering issues 11% at risk 65% on track 6% on hold 18% completed 10

11 Objective 2.4 metrics Im prove parking utilization and m anage parking dem and Key perform ance indicat or Other indicators (including most recent month, prior month, same month prior year, and fiscal year averages) ID Metric Target FY15 Avg FY16 Avg Mar 2015 Feb 2016 Mar Percentage of metered hours with no rate change in SFpark pilot areas % 63.3% Off-peak share of SFMTA garage entries (before 7:00a/after 9:59a) % 80.8% 79.8% 79.6% 79.3% Hourly share of SFMTA garage entries (vs. monthly & early bird) % 85.0% 84.9% 83.7% 83.5% # of secure on-street bicycle parking spaces 4 6, # of secure off-street bicycle parking spaces (garage bicycle parking) Increase in percent of metered hours with no rate change indicates achievement of price point and parking availability goals. Note: sensor based rate adjustments were limited to SFpark pilot blocks with 50% or more parking sensor coverage through February Shift in utilization from peak to off-peak indicates successful mitigation of congestion on city streets. 3 Shift utilization to hourly from early bird and monthly indicates garages are used more for short trips that benefit nearby businesses and less for commute trips by auto. 4 Running total. Note: Reported results are subject to change as data quality improves or new data become available. 11

12 Objective 2.4 action items Improve parking utilization and manage parking demand Key action item updates Evaluate current RPP program, identify best practice strategies and establish next steps required for implementation of pilot program Completed household survey, progress report presentation to MTAB/CAC and four citywide outreach meetings; nearing completion of existing conditions report and preparing for 11 outreach meetings in May-June 2016 in each supervisor district to present and get feedback on potential policy proposals Develop and implement strategies to improve parking enforcement and compliance rates A vendor-developed application intended to establish a data-driven methodology to create and update general enforcement and residential parking permit enforcement beats is now being tested as a pilot; anticipated completion date of pilot project is September Action item status 0% encountering issues 0% at risk 75% on track 0% on hold 25% completed 12

13 Goal 1 metrics Create a safer transportation experience for everyone Object ive 1.1 Im prove security for transportation system users Object ive 1.2 Im prove w orkplace safety and security Object ive 1.3 Im prove the safety of the transportation system 13

14 Goal 1 metrics Key perform ance indicators Muni collisions/100,000 miles Note: Reported results are subject to change as data quality improves or new data become available. 14

15 Goal 3 metrics Improve the environment and quality of life in San Francisco Objective 3.1 Reduce the Agency s and the transportation system s resource consum ption, em issions, waste, and noise Objective 3.2 Increase the transportation system s positive impact to the economy Objective 3.3 Allocate capital resources effectively Objective 3.4 Deliver services efficiently Objective 3.5 Reduce capital and operating structural deficits 15

16 Goal 3 metrics Key perform ance indicators 1 Figures are adjusted for inflation to reflect FY15 dollars. Note: Reported results are subject to change as data quality improves or new data become available. 16

17 Goal 3 metrics Key perform ance indicators continued Operating and capital structural def icit (FY14) Additional $1.7B 5-Year shortfall for bike, pedestrian, facilities and transit Note: Reported results are subject to change as data quality improves or new data become available. Operating structural deficit is being recalculated and w ill be available by the end of the FY16. 17

18 Goal 3 financials Expenditures (FY16 as of February 2016) EXPENDITURES Revised Budget (1) Date Actuals: Year to Encumbrances Total Projection for the Year (2) Saving/(Overage) SFMTA Agency Wide $87,806,893 $48,442,073 $25,567,219 $87,559,663 $247,230 Board of Directors $608,449 $351,951 $1,168 $569,874 $38,575 Capital Programs and Construction $545,255 $1,940,974 $1,698,598 $545,255 $0 Communications $6,425,892 $2,370,596 $930,735 $5,846,829 $579,062 Director of Transportation $2,495,656 $1,143,974 $354,877 $2,445,390 $50,266 Finance and Information Technology $92,682,267 $37,153,726 $25,609,407 $89,393,326 $3,288,942 Government Affairs $ 1,111,098 $587,126 $216,899 $1,163,878 $ (52,780) Human Resources $34,435,841 $19,104,832 $5,519,540 $37,300,956 $(2,865,115) Safety $4,907,792 $1,916,358 $1,218,090 $5,514,495 $(606,703) Sustainable Streets $161,593,886 $86,003,969 $29,482,352 $154,120,470 $7,473,415 Transit Services $605,010,492 $370,583,019 $52,813,987 $613,784,605 $(8,774,113) Taxi and Accessible Services $ 29,708,519 $15,434,313 $3,515,908 $28,902,397 $806,122 TOTAL $1,027,332,040 $585,032,911 $146,928,780 $1,027,147,138 $184,901 (1) Revised budget includes encum brance and equipm ent carry forw ard of $58.3 m illion.. (2) Expenditures projection is based on all encum brance spent in FY

19 Goal 3 financials Revenues (FY16 as of February 2016) Actuals Year to Date Total Projection for the Year REVENUE Revised Budget Surplus/(Deficit) TRANSIT FARES Cable Car Fares $26,580,000 $19,315,290 $27,714,677 $1,134,677 Cash Fares $81,636,000 $55,529,573 $83,020,571 $1,384,571 Other Fares $4,570,000 $2,735,535 $4,132,030 ($437,970) Passes $88,255,000 $58,178,684 $88,077,239 ($177,761) TRANSIT FARES Total $201,041,000 $135,759,082 $202,944,517 $1,903,517 PARKING FEES & FINES General Fund Baseline Transfer $71,803,075 $53,852,637 $73,202,637 $1,400,000 Citations and Fines $97,040,000 $65,688,306 $100,751,010 $3,711,010 Garage Revenue $64,464,191 $44,960,229 $66,498,902 $2,034,711 Meter Revenue $45,337,319 $40,051,444 $56,670,404 $11,333,085 Permit Revenue $13,420,000 $9,346,395 $14,732,572 $1,312,572 PARKING FEES & FINES Total $292,064,585 $213,899,011 $311,855,525 $19,791,378 Operating Grants $132,080,682 $68,049,717 $134,143,375 $2,062,693 Taxi Service $14,310,000 $2,471,863 $3,707,794 ($10,602,206) Other Revenues $28,536,000 $23,148,311 $31,240,389 $2,704,389 General Fund Transfer (2) $272,000,000 $204,000,000 $277,100,000 $5,100,000 Fund Balance for Current Year Budget $20,009,965 $20,009,965 $20,009,965 $0 Transfer from Non-operating Fund $9,459,969 $9,459,969 $9,459,969 $0 Fund Balance for Prior Year Encumbrance Carry Forward $58,257,733 $58,257,733 $58,257,733 $0 TOTAL $1,027,759,934 $735,055,651 $1,048,719,267 $20,959,771 19

20 Goal 3 financials Overtime Report (FY16 as of February 2016) FUND/DIVISION ANNUAL REVISED BUDGET ACTUALS FISCAL YEAR TO DATE (3) PROJECTION FOR REMAINING MONTHS END OF YEAR PROJECTION SURPLUS (DEFICIT) OPERATING FUND TRANSIT SERVICES DIVISION Transit Operators $23,586,620 $15,850,118 9,029, $24,879,142 (1,292,522) Transit Vehicle Maintenance $6,468,689 $7,431,440 $4,513,574 $11,945,015 (5,476,326) Transit All Others $4,664,203 $7,058,095 $4,884,553 $11,942,649 (7,278,446) Subtotal Transit Services Division $34,719,512 $30,339,653 $18,427,151 $48,766,806 (14,047,294) SUSTAINABLE STREETS DIVISION Parking Control Officers $994,984 $434,299 $263,777 $698, ,908 Sustainable Streets All Others $794,714 $544,382 $85,637 $630, ,695 Subtotal Sustainable Streets Division $1,789,698 $978,681 $349,414 $1,328, ,603 SFMTA AGENCY WIDE $0 $0 $0 $0 0 ALL OTHER DIVISIONS $889,774 $740,082 $449,498 $1,189,580 (299,806) TOTAL OPERATING FUND $37,398,984 $32,058,416 $19,226,063 $51,284,481 (13,885,497) NON OPERATING FUND Capital Programs & Construction $0 $1,530,807 $929,754 $2,460,561 (2,460,561) Sustainable Streets Engineering Programs $0 $480,929 $292,098 $773,028 (773,028) Total Non-Operating Fund $0 $2,011,736 $1,221,852 $3,233,589 (3,233,589) TOTAL $37,398,984 $34,070,152 $20,447,915 $54,518,070 (17,119,086) (3) Reported overtime actuals and resulting deficit are net of cost recovery for events or services that includes reimbursements for payroll (both regular and overtime), overhead, and other non-labor costs as applicable. The total actual cost recoveries is $ 2,959,000 as of February

21 Goal 4 metrics Create a workplace that delivers outstanding service Objective 4.1 Im prove internal com m unications Objective 4.2 Create a collaborative and innovative w ork environm ent Objective 4.3 Im prove em ployee accountability Objective 4.4 Improve relationships and partnerships with our stakeholders 21

22 Goal 4 metrics Key perform ance indicators Note: Reported results are subject to change as data quality improves or new data become available. 22

23 Goal 4 metrics Key perform ance indicators continued Note: Reported results are subject to change as data quality improves or new data become available. 23