CUTTING EDGE MOBILE TECHNOLOGY ONLY FOR HOTELS

Transcription

1 JANUARY 2015 CUTTING EDGE MOBILE TECHNOLOGY ONLY FOR HOTELS 1

2 INCREASE sales of your hotel services (i.e. spa, restaurants) IMPROVE guest satisfaction & organize hotel operation GROW the number of your mobile bookings ENHANCE your brand awareness and loyalty RECEIVE real-time reporting & high quality customer service 2

3 ABOUT M HOSPITALITY m Hospitality is a leading mobile technology brand and one of the few specialized companies with a high expertise in the hotel sector. Developing cutting edge technology and growing an international portfolio of hotels in more than 15 countries, m-hospitality is considered to be one of the fastest growing technology brand in the tourism sector. Working closely with hoteliers, m-hospitality has developed a complete mobile solution that covers major needs of your hotel bringing measurable ROI, by increasing in-house sales of hotel services (i.e. spa, restaurants) as well as mobile bookings. 3

4 INCREASE SALES OF YOUR HOTEL SERVICES (i.e. spa, restaurants) Create mass offers, customized messages and even automated alerts to your guests Present your hotel services like your spa and restaurants, in the most comprehensive, informative and attractive way & increase their sales. Easily organize the concierge department of your hotel and sell additional services to your guests. IMPROVE GUEST SATISFACTION & ORGANIZE HOTEL OPERATION Get immediate Feedback from your guests, improve their quality of stay & deal with any complaints as soon as they are reported Facilitate the communication between the guests and the hotel various departments, which will lead to the reduction of operation costs and to the improvement of response time to the guests inquiries. Study the consuming habits and wishes of your guests and offer them customized services and solutions. GROW THE NUMBER OF YOUR MOBILE BOOKINGS Make your hotel easily discoverable in the app stores and stand out from the competition Give to global travellers the option to make a booking to your hotel right from their mobile device, in an easy, trustful and efficient way Maintain a good relationship with your past customers and create a valuable series of repeating guests. 4

5 ENHANCE YOUR BRAND AWARENESS AND LOYALTY Use the interactive social media tools and allow your guests to contribute in the development of your hotel s brand awareness Make your guests happy and feel special - they will be excited to suggest your hotel to their family or friends or even come back themselves Share Photo Albums, Coupons and Gifts with your customers and increase their levels of loyalty RECEIVE REAL-TIME REPORTING & HIGH QUALITY CUSTOMER SERVICE Receive real-time feedback, reviews and comments from your guests as well as monitor their wishes and preferences, gaining a clear view of your customers trends and habits. Evaluate your personnel responsiveness to guests and operations inquires, proceed to the necessary adjustments in time and enhance your customer service. Benefit from the high quality & constant after sales customer support of m-hospitality and improve the results of your app even more. 5

6 3 LEVELS OF COLLABORATION: STANDARD Ideal package for Boutique hotels and smaller properties, that seek to increase the quality of their services, support their direct sales and be updated with the global technology evolutions. DELUXE A complete solution, mainly addressed to bigger hotels, city hotels, resorts and luxury properties that want to increase their service sales, organize their operations department in the most efficient way and extract valuable metrics that lead to an increase of guest satisfaction and revenues TAILOR - MADE For hotels and hotel chains that are looking for a 100% customized solution and specialized features to support their individual goals. All the new and custom developed features are followed by accurate analytics and a high level of training and support. 6

7 1 2 PRESENTATION AND MOBILE BOOKINGS STANDARD DELUXE MOBILE RESERVATIONS PROPERTY PRESENTATION AREA PRESENTATION Optimization for mobile search Integration of the hotel's official booking engine On Request field Custom Design Room types Facilities (pool, restaurants, Spa etc.) Awards Hotel Directory (useful hotel numbers, TV channels, Hotel policy etc.) Property Map, with interactive features and gps functionality POIs (monuments, villages, museums, ATMs, Gas stations, Hospitals etc.) Travel Tips (Where to swim, Where to eat, What to do) Area Map HOTEL SERVICE SALES AND CONCIERGE Create mass offer of the day In-App banner Management SERVICE PROMOTION Send Personal and/or Personalised Messages to the guests Scheduling notifications, messages and alerts Automate alerts and messages based on guest's mobile behaviour or demographic characteristics Restaurant reservations SPA reservations Other facilities reservations PROPERTY PRESENTATION Tour Reservations Transfer request Rent a Car reservation 7

8 1 2 OPERATION & GUEST SATISFACTION STANDARD DELUXE MOBILE RESERVATIONS PROPERTY PRESENTATION AREA PRESENTATION Third parties review intergration (eg Trip Advisor) Creation of custom questionnaires In-house review tool Fast or mobile check in/check out Housekeeping requests & Maintenance calls Turndown calls In room dining orders Lost baggage requests Check my bill Staff Immediate mobile alerts for the related requests of the guests Staff message center for the simplification of the internal communication Staff Monitoring Environment BRAND AWARENESS AND LOYALTY TOOLS Creation of personal holiday photo albums PHOTO TOOLS Special Photo filters Creation of personal photo cards Integration of popular social media (Facebook, Twitter, Instagram etc) SOCIAL MEDIA TOOLS Share branded photos on Social Media Social Media contests widgets 8

9 1 2 REPORTING TOOLS & AFTER SALES SERVICES STANDARD DELUXE ANALYTICS OTHER TOOLS AFTER SALES SERVICE Mobile Behaviour Statistics Customer Profile Tool Service Evaluation Metrics Revenue Metrics Real time monitoring of connected guests Real time monitoring of guests requests, response time and time to execution Feedback monitoring and customer requests history. Increased traceability of what went wrong Automated alerts based on guests satisfaction or other metrics Customer Historical Data (past performance for repeaters) Initial Training & Guidelines Software updates for all devices Photos & Information updates Technical Service Help Desk 1 per year Unlimited 9

10 FAQs (1/2) DOES THE M-HOSPITALITY APP HELP ME INCREASE MY HOTEL BOOKINGS? Yes, your new hotel app will be optimized for mobile use and make your hotel easily discoverable by travellers who might be willing to make a booking directly from their smartphone or tablet. Also, your old customers who have downloaded the app might use it again to book their next stay at your hotel. HOW DOES THE APP INCREASE MY IN- HOUSE SALES OF SERVICES, LIKE MY SPA OR RESTAURANTS? The app allows you to make a comprehensive and attractive presentation of the various departments and services of your hotel. The guests can easily get the information they are looking for and proceed to a purchase right from their phone or tablet. You or the outlet manager can create mass or personalized offers and messages, supporting the sales. HOW WILL THE APP HELP ME REDUCE MY OPERATIONS COSTS & INCREASE CUSTOMER SATISFACTION? m-hopsitality application allows you to organize the internal communication between your departments and employees, using the employees mobile devices. Any requests/inquiries by the guests are communicated to the related department directly. The Operations Manager is able to watch the response time for all the tasks and pending requests as well as intervene with the procedure and improve the provided service to the hotel guests. WILL MY GUESTS HAVE TO PAY TO DOWNLOAD THE APP? No. Your hotel app will be available for free downloading from all the major application stores of contemporary operating systems. 10

11 FAQs (2/2) I AM IN CHARGE OF A LARGE RESORT WITH MANY DEPARTMENTS AND NUMEROUS EMPLOYEES. CAN THE APP BE APPLIED IN MY CASE AND COVER ALL MY NEEDS? M-Hospitality has built a system that is applicable to all properties and cover the needs of any resort, large hotel or city hotel. In each case, m-hospitality team will work closely with you to make the necessary adjustments that will guarantee the successful covering of all your hotel needs. IS THE APP AVAILABLE FOR ALL DEVICES AND OPERATING SYSTEMS? Yes, your hotel app will be available for all major operating systems and platforms (ios, Android, Blackberry, Windows Phone). Moreover, your app will be promptly updated to keep up with the latest technology evolutions and OS updates I HAVE A SMALL, FAMILY-RAN HOTEL WITH JUST A FEW ROOMS. WHY DO I NEED TO HAVE A MOBILE APP? A hotel app will help your hotel keep up with the evolutions in tourism technology, make it stand out from the competition and give your guests the opportunity to be able to interact with your hotel more easily and feel exclusive and high-end travelers. HOW WILL MY GUESTS KNOW THAT OUR HOTEL HAS AN APP SO THAT THEY CAN GET IT IN THE VARIOUS APPLICATION STORES? The after sales customer service department of m- hospitality will work closely with your hotel to ensure that your guests will be thoroughly informed about your hotel app. These actions might include remote information messages (i.e. informative s after the booking) or in situ actions by the hotel staff (i.e. by the receptionist during check-in). 11

12 Vouliagmenis Ave, Hellinikon, Athens, GR 16777, Greece THANK YOU MORE INFO AT Abu Dhabi - Shk Zayed Road - Ramhan Tower PO Box Abu Dhabi UAE 12