User Satisfaction Survey Statistical Office of the Republic of Slovenia

Transcription

1 REPUBLIC OF SLOVENIA User Satisfaction Survey Statistical Office of the Republic of Slovenia 1. Over the last year, how OFTEN have you used statistical data and information published by the Statistical Office of the Republic of Slovenia (SORS)? Weekly. Monthly. Occasionally. Just once. Never. 2. How LONG have you been using SORS s products and services? Less than 1 year. 1 to 2 years. 2 to 3 years. More than 3 years. 3. For what PURPOSES do you use SORS s data? Check as many options as you want. Understanding the economic, social and environmental situation in Slovenia. Providing data to the public or individuals (e.g. journalism, consultancy services, etc.). Preparing strategies/policies. Preparing forecasts/projections. Scientific and research activity. Business analyses. School or study project (e.g. seminar paper, research paper, etc.). Comparing Slovenia s development with the development in other countries. Improving my ledge. Other. Please, specify: 4. Which of the following statistical areas are you interested in the most? Check as many options as you want. Demography and social statistics Population Labour market, earnings Level of living Education Culture and sport Health Social protection Crime Economy National accounts Prices Business entities Mining and manufacturing Construction Distributive trade and other service activities 1/6

2 Tourism Transport Information society Research & development, science & technology External trade Crafts Business tendency Structural indicators Environment and natural resources Agriculture and fishing Forestry and hunting Energy Territory and climate Environment 5. How do you usually ACQUIRE statistical data and information from SORS? Check as many options as you want. Using free of charge e-publications on the website. Subscribing to printed publications. Through statistical databases on the website (e.g. Statistical Databank, SI-STAT). Requiring tailor-made statistics. Through mass media. Information service request, e.g. by telephone or . From the information available on the website Other. Please, specify: 6. In the last 6 months, how often have you visited SORS s website ( Daily. Weekly. Monthly. Less than once a month. Never in the last 6 months. I have not yet visited SORS s website. 7. What are you mainly looking for on SORS s website? Often Sometimes Never Data/figures? Charts or graphs? Comments and data analysis? Searching a topic area to see what is available? Information about who to contact at SORS? A special publication (e.g. Statistical Yearbook, Slovenia in Figures, etc.)? First releases and other latest news from SORS? Methodological materials? Browsing the website to see what s available. 2/6

3 8. On SORS s website, do you usually find the data/information you are looking for? Yes, always. Yes, most of the time. Usually not. No, never. I am not looking for anything specific, only browsing. 9. Describe briefly which data you were not able to find on the website or what was, in your opinion, the reason why you could not find them? 10. Have you ever contacted SORS s Information Centre which is responsible for helping users having difficulties in finding data/information on SORS s website? Yes. No. I was not aware that this service was available. 11. Describe your relationship with SORS according to how well you agree or with each of the following statements: If I need some new statistical data/information I would probably choose SORS to provide me with these services. Understanding the statistical tables and graphs does not cause me any difficulties. Understanding the statistical methods does not cause me any difficulties. I m following the statistical data at national and international level. With the use of SORS s statistical data I constantly improve my ledge of statistics. Use of SORS s data or services brings financial benefit to my organisation. I often recommend my friends/associates to visit SORS s website. I m very curious about the innovations SORS offers to its users. agree Agree agree nor Disagree 3/6

4 12. Think of SORS AS A WHOLE and evaluate SORS according to how well you agree or with the following statements: agree Agree agree nor Disagree SORS is a trustworthy organisation. SORS s statistics is a good reflection of the situation in the Slovene society and economy. SORS produces statistics of good quality. SORS is flexible and responsive to users. SORS is an open and approachable organisation. SORS follows the development of new statistical technologies. 13. Thinking of SERVICES you receive from SORS, how would you rate your satisfaction or dissatisfaction with them? Completely Satisfied nor dis Not Not at all Range of available user services. Getting answers to simple questions. Staff friendliness. Ease of contacting SORS s staff. The level of understanding of your request. The ability to meet your requirements. Being kept informed of the progress of your request. Value for money for tailored data. Possibilities of exporting statistical data. 4/6

5 14. Thinking of PRODUCTS you receive from SORS, how would you rate your satisfaction or dissatisfaction with them? Completely Satisfied nor dis Not Not at all Up-to-datedness and freshness of data. Easiness to read and understand data content. Easiness to find data/information on SORS website. Comparability with earlier data. Transparency of revisions and corrigenda. Further processing of data is sufficient. Data meet the demands of my work. Comparability with data from other European countries. Data delivery format (printed and electronic publications, databases). Information about the data (i.e. metadata and methodological explanations). The statistical data are released according to the announced dates. 15. OVERALL how are you with the quality of SORS s products and services? Completely. Satisfied. nor dis. Not. Not at all. 16. Considering your EXPECTATIONS, to what extent has SORS exceeded or fallen short of your expectations? Completely exceeded. Exceeded. exceeded nor fallen short. Fallen short. Completely fallen short. 17. Thinking of the POSSIBLE DEVELOPMENT, do you believe that overall SORS statistics in 2012 compared to nowadays will be: Much better. Slightly better. Equal. Slightly worse. Much worse.. 5/6

6 18. Please give us any suggestions you have for improving our products and services for the future or describe what SORS is good at. 19. At the end please let us have some of your personal data. Year of birth: Sex: Male Female 21. Level of education: Primary or lower secondary education [completed eight or nine years of full-time basic education, in most cases general compulsory education started at 5-7 years of age; equivalent completed adult programmes are included] Upper secondary education [completed two to five years of general, technical or vocational education following the previous eight or nine years of full-time, as a rule, compulsory education] Tertiary education [completed programmes of education at university and non-university level and undergraduate, graduate and post graduate qualifications] 22. Occupation or status: Student/pupil University professor/teacher Researcher/data analyst Public administration staff/government Employee of an international organization Management consultant Financial advisor (e.g. bank, insurance company) Marketing or sales professional Journalist Other. Please, specify: 23. Thank you for your feedback. We sincerely appreciate your honest opinion and will take your input into consideration while improving our products and services in the near future. Would you like to receive the results of this survey when they are available? Yes. No. Your address: 6/6