OPERATIONS. Cameron Paff. Time-saving, fully printable blackline masters aligned to the syllabus! WORKSHEETS FOR NSW BUSINESS STUDIES

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1 OPERATIONS Time-saving, fully printable blackline masters aligned to the syllabus! WORKSHEETS FOR NSW BUSINESS STUDIES Cameron Paff

2 Printable Worksheets Operations ISBN: First Edition: January 2019 Published by Bookminders Australia Pty Ltd PO BOX 1119 Wollongong DC NSW 2500 Fax This book is copyright and all rights are reserved. This book has been purchased as a blackline master. As such, it may be printed in its entirety for each Business Studies student in the purchasing school only up until the expiry date printed on each page. It is not to be shared electronically with any party. After this date, the following applies - No part of this book is to be reproduced other than in accordance with the Copyright Act, or with the written permission of the publishers. The Copyright Act 1968 of Australia allows a maximum of one chapter or 10% of this book, whichever is greater, to be copied by any educational institution for it s educational purposes provided that the education institution (or the body that administers it) has given a renumeration notice to Copyright Agency Limited (CAL) under the Act. This book has been produced for educational purposes. For details of the CAL licence, contact Copyright Agency Limited - While all care has been taken in the preparation of this book, the authors and publisher make no representations or warranties of any kind and assume no liabilities of any kind with respect to the accuracy or completeness of the contents. Neither the authors nor the publisher shall be held liable or responsible to any person or entity with respect to any loss or incidental or consequential damages caused, or alleged to have been caused, directly or indirectly, by the information or commentary contained herein.

3 Key From the Syllabus Multiple Choice Vocabulary Short Answer Business Report Printable Worksheets Operations Resource Factory 2019

4 A Glossary of Key Words... 3 The Syllabus... 4 Past HSC Questions Relevant to Operations... 6 Vocabulary List... 7 Role Strategic role of operations management cost leadership, good/service differentiation Goods and/or services in different industries Interdependence with other key business functions Influences Globalisation Technology Quality expectations, cost-based competition Corporate social responsibility Processes Inputs Transformation processes Outputs Strategies Performance objectives New product or service design and development Supply chain management logistics, e-commerce, global sourcing Outsourcing advantages and disadvantages Technology leading edge, established Inventory management advantages and disadvantages of holding stock, LIFO (last-in-first-out), FIFO (first-in-first-out), JIT (just-in-time) Quality management Overcoming resistance to change financial costs, purchasing new equipment, redundancy payments, retraining, reorganising plant layout, inertia Global factors global sourcing, economies of scale, scanning and learning, r & d Printable Worksheets Operations Resource Factory 2019

5 A Glossary of Key Words Key words Account Analyse Assess Calculate Compare Contrast Critically (analyse/ evaluate) Define Describe Distinguish Evaluate Examine Explain Identify Justify Outline Predict Propose Recall Recommend How Why What Meaning Account for, state reasons for, report on. Give an account of narrate a series of events or transactions Identify components and the relationship between them; draw out and relate implications Make a judgement of value, quality, outcomes, results or size Ascertain/determine from given facts, figures or information Show how things are similar or different Show how things are different or opposite Add a degree of level of accuracy depth, knowledge and understanding logic, questioning, reflection and quality to (analysis/evaluation) State meaning and identify essential qualities Provide characteristics and features Recognise or note/indicate as being distinct or different from; to note differences between Make a judgement based on criteria; determine the value of Inquire into Relate cause and effect make the relationship between things evident provide why and/or how Recognise and name Support an argument or conclusion Sketch in general terms, indicate the main features of Suggest what may happen based on available information Put forward (for example a point of view, idea, argument, suggestion for consideration or action Present remembered ideas, facts or experiences Provide reasons in favour See Explain/Analyse See Explain/Analyse See Describe/Outline Printable Worksheets Operations Resource Factory 2019

6 The Syllabus HSC Topic 1: Operations 25% of indicative time The focus of this topic is the strategies for effective operations management in large businesses. Outcomes The student: H1 H2 H3 H4 H5 H6 H7 H8 H9 critically analyses the role of business in Australia and globally evaluates management strategies in response to changes in internal and external influences discusses the social and ethical responsibilities of management analyses business functions and processes in large and global businesses explains management strategies and their impact on businesses evaluates the effectiveness of management in the performance of businesses plans and conducts investigations into contemporary business issues organises and evaluates information for actual and hypothetical business situations communicates business information, issues and concepts in appropriate formats Content Students learn to: examine contemporary business issues to: discuss the balance between cost and quality in operations strategy examine the impact of globalisation on operations strategy identify the breadth of government policies that affect operations management explain why corporate social responsibility is a key concern in operations management investigate aspects of business using hypothetical situations and actual business case studies to: describe the features of operations management for businesses in a tertiary industry assess the relationship between operations and the other key business functions in two actual businesses explain how operations strategy can help a business sustain its competitive advantage recommend possible operations strategies for one hypothetical business Students learn about: role of operations management strategic role of operations management cost leadership, good/service differentiation goods and/or services in different industries interdependence with other key business functions Printable Worksheets Operations Resource Factory 2019

7 influences globalisation, technology, quality expectations, cost-based competition, government policies, legal regulation, environmental sustainability corporate social responsibility - the difference between legal compliance and ethical responsibility - environmental sustainability and social responsibility operations processes inputs - transformed resources (materials, information, customers) - transforming resources (human resources, facilities) transformation processes - the influence of volume, variety, variation in demand and visibility (customer contact) - sequencing and scheduling Gantt charts, critical path analysis - technology, task design and process layout - monitoring, control and improvement outputs - customer service - warranties operations strategies performance objectives quality, speed, dependability, flexibility, customisation, cost new product or service design and development supply chain management logistics, e-commerce, global sourcing outsourcing advantages and disadvantages technology leading edge, established inventory management advantages and disadvantages of holding stock, LIFO (last-in-firstout), FIFO (first-in-first-out), JIT (just-in-time) quality management - control - assurance - improvement overcoming resistance to change financial costs, purchasing new equipment, redundancy payments, retraining, reorganising plant layout, inertia global factors global sourcing, economies of scale, scanning and learning, research and development Printable Worksheets Operations Resource Factory 2019

8 Past HSC Questions Relevant to Operations Multiple Choice Short Answer Section III & IV Role 2013 Q Q Q Q21a Influences 2014 Q Q Q21a, b 2015 Q23a 2016 Q24b 2016 Q Q Q25, Q27 Processes 2012 Q2, Q4, Q7, Q Q8, Q14, Q Q Q5, Q14, Q Q Q21b 2015 Q23b 2017 Q21b 2018 Q21a Strategies 2012 Q1, Q Q5, Q Q5, Q7, Q Q8, Q Q6, Q Q Q3, Q6, Q9, Q13, Q15, Q Q21b 2013Q23a, b, c 2014 Q21a 2015 Q23c 2016 Q24a 2017 Q21c Q21b 2012 Q Q Q Q Q Q27 Questions and suggested answers for these questions are available on the NESA website - Printable Worksheets Operations Resource Factory 2019

9 Vocabulary List Operations Operations Management Goods Services Cost leadership Product differentiation Globalisation Cost-based competition Environmental sustainability Corporate Social Responsibility (CSR) Legal compliance Transforming resources Transformed resources Facilities Material Printable Worksheets Operations Resource Factory 2019

10 Volume Sequencing Scheduling Gantt charts Critical Path Analysis Task design Process layout Monitoring Controlling Warranties Performance objectives Outsourcing Leading edge technology Established technology Inventory management LIFO Printable Worksheets Operations Resource Factory 2019

11 FIFO JIT Quality management Quality control Quality assurance Redundancy payments Plant layout Inertia Global sourcing Economies of scale Scanning and learning Research and development Printable Worksheets Operations Resource Factory 2019

12 Influences globalisation, technology, quality expectations, cost-based competition, government policies, legal regulation, environmental sustainability, corporate social responsibility - the difference between legal compliance and ethical responsibility - environmental sustainability and social responsibility Globalisation 1. Define the term globalisation in your Vocabulary List. 2. Analyse the impact of globalisation on operations. Give examples where appropriate. 3. Which term best describes the situation where a business has global operations which produce components in different countries? A) Horizontal integration B) Vertical integration C) Global deregulation D) Global web Printable Worksheets Operations Resource Factory 2019

13 4. With reference to the global web, explain the impact of globalisation on the operations function. 5. Distinguish between reverse engineering and innovation. 6. With reference to a specific business, discuss how they can use innovation to gain a competitive advantage in the global market. Printable Worksheets Operations Resource Factory 2019

14 Technology 1. Analyse the impact that technology has had on the operations function of the business. Use a business you have studied as an example to illustrate your answer. 2. Explain how technology may be used in a service-based industry. Give two examples. Printable Worksheets Operations Resource Factory 2019