IRT Management Restructure

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1 Newsletter: 163/2015 Date: 13 April 2016 Distribution: All IRT members Contact: Your Local Organiser IRT Management Restructure Dear Member, Please see attached documents relating to a proposed restructure of senior management roles at the Illawarra Retirement Trust. Should you have any concerns please contact your local HSU Organisers Eileen McEvoy on or Randall Millington on Your Union is very happy to support affected members. This includes making representations to management on your behalf, or your right to have someone with you in any meeting related to this matter. Yours sincerely, Gerard Hayes Secretary HSU NSW/ACT

2 PROPOSED ORGANISATIONAL STRUCTURE 1

3 IRT Operating Model Current level 1 & 2 Structure Level 2 Level 1 CEO = ELT = GLT Direct Reports to the CEO Chief Financial Officer Chief Strategy Officer Chief Operating Officer Head of People & Culture Head of Stakeholder Engagement Functions: ICT & Business Services ICT Procurement Legal Risk IRT Catering IRT College Functions: Property Development Customer Growth: Customer Growth Strategic Projects Marketing Contact Centre Sales Divisions Care Centres (18) Lifestyle Communities (35) In Home Care (2286 customers) Split into 3 regions

4 IRT Operating Model Level 1 & 2 Structure CEO Level 1 = Business Unit (P&L) = Shared Services Functions IRT In Home Care IRT Lifestyle Communities IRT Care Centres Level 2 Shared Services To be formed into 1-3 sub units Functions: ICT Risk Legal IRT Catering Procurement Customer Insights Stakeholder Engagement People & Culture IRT College Strategic Initiatives 1. South Coast & ACT 3. Sydney & QLD 1. South Coast & ACT 3. Sydney & QLD 1. South Coast & ACT 3. Sydney & QLD

5 IRT In-Home Care Level 2 & 3 Executive Leader In-Home Care Pricing, Sales & Marketing Service Delivery Innovation Service Optimisation P&C Finance Pricing Sales Marketing Business Managers Service delivery & coordination Brokerage & Partnering 1. South Coast & ACT 3. Sydney & QLD Customer Insight & Market Research Co-Design & Experimentation Solutions Design & Set Up Brokerage & Partnering Systems & Networks Care Systems Administration Business Optimisation Business Partner

6 IRT Lifestyle Communities Level 2 & 3 Executive Leader Lifestyle Communities Pricing, Sales & Marketing Lifestyle Communities Property Services Innovation P&C Finance Pricing Sales Marketing Business Managers: Lifestyle events / activities / services Maintenance, refurbishment, gardening etc Facilities Management Land acquisition Property development Strategic Asset Management Customer insight & market research Product service development Innovative Housing Business Partner 1. South Coast & ACT 3. Sydney & QLD

7 IRT Care Centres Level 2 & 3 Executive Leader Care Centres Pricing, Sales & Marketing Centre Management Quality & Risk Innovation P&C Finance Pricing Sales Marketing Business Managers Care & Wellbeing Managers Hotel & Hospitality Managers Nurse practitioners Clinical nurse consultants & specialists Registered nurses Enrolled nurses Cert 3 & 4 care workers Allied health Hotel Services Quality Risk Systems Customer insight & market research Product service development Business Partner

8 Shared Services Level 2 & 3 To be formed into 1 to 3 sub-units CEO Shared Services Customer Growth Finance Stakeholder Engagement People & Culture Business Services Strategic Initiatives IRT Catering IRT College ICT Procurement Legal Risk & Compliance

9 Board of Management CEO ELT IRT College IRT Catering Social Impact spirt