January 2019 Global Product Delivery Highlights

Transcription

1 January 2019 Global Product Delivery Highlights

2 2018 The year in review

3 A one-stop show for all your business travel needs for AIR HOTEL RAIL CAR COMPLIANCE with consistent user experience along resulting into MOBILE DESKTOP SAVINGS driven by effective TRAVEL MGT REPORTING & ANANLYTICS ADVANTAGE SATISFACTION

4 Air policies Helping you make informed decisions In our endeavor to help our users make better travel decisions and recommend the best available airfares basis their policy settings, we released following policies Highest Cabin Class Highest Cabin Class Out of policy destination Reasonable flight definition Advance purchase Best Fare option Price above recommended fare Highest price allowed Best Fare option Reasonable flight definition Cost, Convenience & Compliance Out of policy destination Price above recommended fare We understand what is best for you and help you make smart travel choices Advance Purchase Highest Price Allowed 4

5 Profile Management Standardization and user experience User and profile management ( including user creation, user search and all profile cards) successfully moved to SGP for 100% clients worldwide Unified experience with new layout with benefits like better arrangement and ease to find information. Released the following cards a) Notifications Card b) Loyalty Card c) Preferences Card d) Account Settings Card e) Payment means card Save time when new people join the company through self-registration Making the platform easy and simple for you to use it effectively 5

6 HR Feed Things to know For EU/APAC clients, profile information, travel preferences and admin roles will not be able for updates Along with creation/updation, regular and guest travelers can be deleted through HR feed Users created through HR feed can be sent welcome s automatically ( if required) by the client. Reach out to your AM to activate this. Once BDM process is complete, a notification mail is sent to the addresses which will be GDPR compliant ( with no reports attached but only links to access the report) 6

7 Egencia Analytics Studio Bringing data visualization to business travel The Egencia Analytics Studio gives you dynamic visuals that tell the story of how your business travel creates value for your company All of your global online and offline data is consolidated into a single place* Travel Summary Analytics helps you keep the pulse of your travel program Leverage deep-dive analysis and visuals of your Air, Hotel, Train, and Car programs Unlock additional value by comparing spend, average rates, compliance, online adoption, and more on a yearly basis Get clarity with a built-in data dictionary for the official definitions of your key reporting metrics * - Does not currently include Egencia Global Alliance (EGA) partner data 7

8 AIR Shopping Brings you what you need to find A completely redesigned air experience for a faster display, mobile responsive pages and stability improvements. A consistent & global path that meets also your local requirements. Enhancements are based on travellers behaviours and feedback. A new Air Shopping path including flight details, filters with prices per airline to compare at a glance, new best fare option and Smartmix sort to look for flights. differently. Pricing page with clear information of what s included in each fare, the ability to mix fare flexibility and cabin class, add a bag to your booking or choose your seat. Transferring the add a hotel functionality to the trips page. 8

9 HOTEL Shopping & Booking Continuous improvements to help bookers finding the right hotels & fares in the most efficient way, drive compliance and satisfy travelers. Results displaying progressively so travelers can start shopping more quickly. Improved sort (through machine learning) based on your travelers preferences booking behaviors and company policy for more relevant results to drive compliance. Specific hotel offers displayed (discounts) after booking a flight to increase savings. Loyalty points availability highlighted on each rate to make an informed choice. Checkout and cancel page redesign to highlight the information that matters most to bookers. 9

10 RAIL IN THE UK Global offer on the right track A brand new experience for you travellers, helping them to navigate easily in a consistent way across our website, with booking capabilities on our app and based on a new integration with our SilverRail partner. Completely revamped user experience with mobile responsive pages. Mobile App bookings to adapt to each traveller / booker behaviour. New approval process that can activated for Rail only. Online Cancel on all devices 10

11 RAIL IN FRANCE Adapting to market change Find what you are looking for: search & book your TER tickets ONLINE Egencia is the first TMC to offer that! In 2017, the french government gave full responsibility to the regions to set up their TER fares. Egencia managed to answer this market evolution to bring back this useful service in April 2018! How? by developing to a new direct connectivity with the TER booking system to provide the TER full content. Since October, you can book on your Egencia website some exclusive online fares called «INTERCITES 100% éco» on eligible routes. 11

12 CAR Shopping & Booking Start your engines Launched for customers based in North America A completely redesigned booking experience including a convenient display to book from any device: desktop, tablet, smartphone and via the Mobile App! All car options displayed on one screen to make it easy to compare Different types of rates: negotiated by your company, Egencia preferred rates (5% discount off published rates) and published rates. Clear organization of the information, to review your choice. What s optional, surcharges or amenities to add. One and Single checkout page, to ease the finalization. Cancel the booking online from the trips page brand new feature to ease the process 12

13 Egencia Advantage Services to help business travelers throughout the entire journey Visa Services Risk Avoidance Parking Traveler Satisfaction Connectivity Based on your passport information & end destination, get alerts on your trips page & confirmation . CIBT Visas (Global except India & HK) Visa HQ (India) Int. SOS: We are partnering with the world s leading medical & travel security assistance company. Allianz: Flight insurance (rolling out globally) Book your parking in advance with: ParkWhiz (US customers) Onepark (EU customers) At the airport or train station leave your car to an Ector (France) valet. Airhelp (EU flights): If your flight was delayed or cancelled, Egencia & AirHelp will help you get your compensation! Loungebuddy: You can now easily book your next lounge. No need to be a frequent flyer. It s easy & cheap! Help save on roaming charges for an individual or multiple traveler(s) with Skyroam (Global) or for your entire company with Webbing (Global). 13

14 The App With you all the way From planning to booking to actually traveling, the Egencia app is with you all the way. Enjoy exclusive privileges such as personalized flight search, mobile-only hotel deals or ground transportation options. Travelers can view traveler messages on their itinerary A clear search arranged bookings call to action makes the arranger view capability easier to discover Travelers and arrangers can view unbooked items (shown with a grey icon) Approvers can approve in just two taps now TMs can access travel tracker from the app And new booking capabilities for Rail in the UK and Car Rentals 14

15 Help Center Key contact and information details in a single place Access your customer service details and other key information faster than ever before directly in the Egencia platform The Help Center provides in-moment answers to the top questions asked by you and your travelers Quick links provide shortcuts to the most visited sections of the Egencia platform Your customer service contact details are listed on the right hand side next to the Quick links sections Available to all users, access the Help center via the Help link in the header 15

16 Improving the platform everyday Currently launching

17 Egencia Global Product Delivery Highlights: JAN 2018 Currently launching and coming in Q1 Travel Management Lodging & Transportation Advantage The App New air policies Creating a balance between cost, convenience and compliance Global CDF solution release A single system to configure all settings with full visibility Egencia Analytics Studio (Reporting & Analytics) New top 10 traveler widgets to drive fast, decisive decision making Air Booking Enhanced checkout page Lodging & Hotel New exciting features UK Rail New search form & seat preferences selection French Rail New experience coming for few bookings German Rail New integrated booking capabilities SE Rail Enhanced Checkout page Insurance (FR/BE/DE/Nordics) Partnering with Allianz for a new flight insurance offer Rail compensation (UK) Get compensation if your train is cancelled or delayed Travel Assistance (US,CAN,AUS,NZ,UK) We will be partnering with Allianz for a telephone assistance/concierge Virtual payment Offering virtual payment with external partners SSO stay logged in Stay logged in through your SSO credentials Arranger experience Ability to modify traveler reservation NDC Egencia s position 17

18 TRAVEL MANAGEMENT (including user Profile and EGENCIA ANALYTICS STUDIO)

19 Travel Policy Upcoming releases Continuing to provide the best user-experience and enhance satisfaction, rolling out following policies. Preferred Airlines Ability to classify airlines as preferred, non-preferred or forbidden. Out of policy rules can be classified basis following options Non-preferred in policy if fare is x ( number or %) less than best fare Non-preferred airline always out of policy rules Only preferred airline is in policy Make fares unselectable Option to block the selection of certain rates if they are out of policy configurable on Advance purchase, Cabin class, Price above recommended fare, Highest price allowed and Preferred airline. Reasonable flight policy: Highest Cabin class configuration Book the best fare option flight amongst the cabin class selected by configuring it under Reasonable flight definition 19

20 Company Management Custom Data Fields (CDF) A global self service tool with consistent and easy to use management options for all users. One single system to configure all the settings with complete visibility to TMs/TDs and internal users. Features In EU/APAC, there will be 8 CDFs- 5 cost centers and 3 free fields preconfigured. In NA, there will be 11 CDFs ( 10 CDFs + 1 preconfigured Department code. Department code is now a CDF. 20

21 Egencia Analytics Studio New top 10 traveler widgets to drive fast, decisive decision making Save time and quickly discover your top performers and offenders across key metrics with new top 10 travel widgets Available for KPIs such as spend, transactions, savings, policy, and online adoption across all parts of your travel program Click on the metrics at the top of each Analytics page in order to display the Top 10 widgets This will be launched to our global customer base in Q across all languages 21

22 LODGING & TRANSPORTATION

23 AIR Booking Brings you where you need to be Benefit from an enhanced checkout page with a new layout that consolidates and highlights traveler, invoicing and payment information. The «on hold» or «reserve» functionnality has been revamped: Renamed need more time to think Option that allows you to book the ticket and confirm later the ticket ticketing date will be available on the trips page only.. Good to know if you have an approval process: The approval will be triggered according to your company set up. For bookings that require an approval, the need more time to think functionality will not be available at first. TIP: use the Save for later functionality. You save your search to go through the booking process more quickly when you need to finalize it. Mr Smith 23

24 HOTEL Shopping & Booking Hotel conversations: ability for hotels to trigger a conversation with travelers to help facilitate their experience. Hotel modification online: first capability to make some small changes to your hotel bookings online (that does not impact the rate) such as bed type for example. >This is the first step towards full online modification. Additional Content by bringing a new Global Distribution System Amadeus (+50K of new hotels available) Displaying rates for Accor Business card owners (France only). Set your cards in your profile to benefit from your specific fares. For Travel Managers only - Preferred Hotel Set up: simplifying the way you manage your preferred hotel on the Website (new map functionality, redesigned view, bulk export capabilities for negotiated rates ) 24

25 RAIL IN THE UK Global offer on the right track A brand new experience for you travellers, helping them to navigate easily in a consistent way across our website, with booking capabilities on our app and based on a new integration with our SilverRail partner. Brand new search page with a much more modern look and feel, a consistent experience with other search forms so it s easier to navigate and a mobile responsive design so you can use your mobile phone at anytime. Seat Preferences selection from area to direction, position, or specific options such as power socket or table seat, it s your choice! Available on all devices. 25

26 RAIL IN FRANCE Global offer on the right track A brand new experience for you travellers, helping them to navigate easily based on a new integration with our SilverRail partner. We bring the new user experience in an iterative way, meaning we provide it only for few bookings at first - based on specific criteria (from your company settings, your profile and your search). We redirect you to the new FR rail experience when it meets all criteria. What search will bring to the new experience at first? Bookings made for adult single passenger from Paris to London on Eurostar. 26

27 RAIL IN GERMANY Global Offer on the right track Bringing a brand new experience for you travellers, fully integrated into your Egencia website, helping them to navigate easily and in a consistent way based on a new integration with Amadeus. Smart search that includes all your preferences Inbound & outbound tickets are displayed in the exact same way with the same options (filtering, changes). Review your trip and select seat preferences Finalize your booking easy and choose your delivery method: Online-Ticket (pdf printable) or Bahn-Ticket (pick-up at station) Cancel your booking online 27

28 RAIL IN SWEDEN Global Offer on the right track Benefit from an enhanced checkout page with a new layout that consolidates and highlights traveler, invoicing and payment information. Select ticketing information & add loyalty card if any Fill in any information requested by your company (Cost Centers, Free fields ) Choose your payment mean Check your notifications & calendar synchronization You can finalize your booking or Save it for later if you need more time 28

29 CAR Shopping & Booking Start your engines Launching for customers in EMEA/APAC A completely redesigned booking experience including a convenient display to book from any device: desktop, tablet, smartphone and via the Mobile App! In addition we are bringing new features globally: Booking Amenities such as Navigation System, Snow tires When finalizing your Booking: Add Loyalty cards for Car and Air For Airport pick-up, add your flight number to get your car in the most convenient agency Special request field to send specific information to the car rental agency 29

30 New Distribution Capability (NDC) Main points about NDC 1. It s a complex path Since 2012, we ve been a member of IATA s Passenger Distribution Management Group Advisory Forum to ensure delivery of a seamless customer experience for our global customers. We are only at the beginning of the NDC journey with IATA s objective of 20 airlines targeting 20 percent of indirect bookings via NDC by 2020 ahead. 2. Focusing on the Customer is key : keeping the needs and requirements at the forefront Incremental value Choice and comparison: NDC should enrich the decision-making process. Beyond booking: We need to build maturity and functionality that goes beyond the shop-book-pay flow. Scale and efficiency 3. Collaboration with airlines is required The airlines need a collaborative and inclusive approach to address the complexity and scale of corporate travel. A small number of airlines have still decided to removed content from the GDS or tacked on fees while the industry is in the transition phase. Read our blog 30

31 New Distribution Capability (NDC) Egencia s position 1. Egencia as part of the Expedia group, is engaged with various players in the industry (customers, airlines, GDSs, aggregators) to build the right NDC sourcing strategy. We are part of a core committee at IATA defining the NDC standard since 2017 We are part of the NDC early adopters / advisory board set up by the GDSs, to build a scalable solution 2. We are committed to providing comprehensive inventory to meet our clients needs, in the most scalable, efficient and economic way for travelers. Today less than 2% of flights sourced via this connectivity and mainly on the leisure side. We want to make sure we put the customer at the center of NDC 3. Our content and connectivity strategy is evolving Securing the adoption of NDC through the GDS in H (depending on the GDS developments) In addition to GDS s, we are exploring other options 4. Integrating NDC content will require high investment and drive new economic model. Today less than 2% of flights sourced via this connectivity and mainly on the leisure side Industry objective of 20/20/20 : 20 Airlines, to reach 20% of their traffic through NDC in

32 Advantage

33 Egencia Advantage Services to help business travelers throughout the entire journey Visa Services Risk Avoidance Parking Trav. & Company Satisfaction Connectivity Based on your passport information & end destination, get alerts on your trips page & confirmation . CIBT Visas (Global except India & HK) Visa HQ (India) Int. SOS: We are Book your parking in partnering with the advance with: world s leading medical & ParkWhiz (US travel security assistance customers) company. Onepark (EU Allianz: Flight insurance customers) (rolling out globally) Travelcar (Global) At the airport or train station leave your car to Bluevalet (Global) or an Ector (France) valet. Airhelp (EU flights) & Railguard (UK): If your flight or train was delayed or cancelled, Egencia & AirHelp/Railguard will help you get your compensation! Loungebuddy: You can now easily book your next lounge. No need to be a frequent flyer. It s easy & cheap! Help save on roaming charges for an individual or multiple traveler(s) with Skyroam (Global) or for your entire company with Webbing (Global). 33

34 Egencia Advantage Insurance New Air Insurance provider (Allianz) rolling out globally. This Insurance will for now just be available when booking your flight. WAVE 1 (BE, FR, DE) The new air online insurance in partnership with Allianz has been rolled out to a part of Egencia s clients (Dec 6 th 2018). Rolling out 100% when dynamic pricing is ready. WAVE 2 (Nordics) Rollout planned for mid-february. WAVE 3 (UK, Switzerland, Spain, Netherlands, Italy, Poland, Ireland, Czech Republic) Rollout planned end of February. WAVE 4 (US & Canada) Rollout planned end of March. WAVE 5 (India, Singapore, Philippines) Rollout planned 1 st half of April. WAVE 6 (Australia, Hong Kong, New Zealand, China) Rollout planned 2 nd half of April. 34

35 Egencia Advantage Airhelp Background information: The European Union (EU) wrote the EC Regulation 261. This is an air passenger rights law: It states that air passengers must be financially compensated if their flight is delayed, cancelled or overbooked. How does it work: Egencia has partnered with AirHelp to help you get your compensation easily, save your time and frustration. AirHelp checks your flight to see if you re eligible, we prepare the required forms, we collect the evidence and legal references, and then we submit the claim to the airline on your behalf. In order to get compensated, make sure that your company opted-in to the offer Egencia provides together with Airhelp. 35

36 The Mobile App

37 The App Enhancements and new capabilities SSO-stay logged in enhancement enables users to login once and remain logged in for a period of time defined by their company ( 90 days is default). This is LIVE. Arrangers can modify their travelers reservations (on Android and IOS both) Travelers will be able to save their trips and book them later. New booking Capabilities for Car rental and UK Rail. 37