Amadeus Selling Platform 6.1. Sales & e-commerce. I need to give my customers a unique personalised service. Talk to Amadeus

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1 Amadeus Selling Platform 6.1 Sales & e-commerce I need to give my customers a unique personalised service Talk to Amadeus

2 2 Amadeus Selling Platform 6.1 Gain empowerment The power of a professional tool The range of content, in one place The breadth of services you can offer your customer Business processes aimed at increasing your profitability The service we receive from Amadeus has been integral to our success. Amadeus Selling Platform graphical interface makes it so easy to book hotel, car, air and rail regardless of experience, enabling us to provide easier and more efficient service for our clients. Pat Walsh Vice President, Anthony Travel INC

3 3 Amadeus Selling Platform 6.1 An introduction to Amadeus Selling Platform The industry is constantly changing and the challenges you face change with it. You need your professional platform to evolve so that you can continue to offer a premium service, using one comprehensive tool to manage all your needs with no adverse impacts to your workflows and booking habits. Amadeus Selling Platform continues to be the world s most used retailing application for travel professionals and continues to evolve with release 6.1 Sell more with a single aggregated low fare search application and offer your customers ancillary services as value added options to the base fare, increasing parity with the airline s own direct offer. Move faster with fully intuitive web based Cars and Hotels modules which combine the power of a professional tool with the simplicity of a consumer web site, all with dynamic travel policies management. Serve better with a unified Profiles interface and MassiveGood workflow, allowing you to efficiently manage your customers individual expectations. Amadeus Selling Platform lets us offer our customers the best rates on hotels, cars, air - and more. Working with Amadeus saves us time and helps us work faster - so we can spend more time with customers. Beth Reiss Manager, The Travel Place Ltd.

4 4 Amadeus Selling Platform 6.1 Sell More Dramatically increased productivity when booking non-gds fares: 4 minutes using All Fares compared to 10 without All Fares Source: Amadeus Show Me The Value Calculator Amadeus All Fares > All Fares is now your single point of reference to access, browse and sell the widest range of aggregated air fare content. Save time, improve efficiency and give your customers the optimal service package: best deals with professional advice. > Public and private fares can be browsed and booked from full Amadeus content as well as for over 40 non-amadeus airlines, all merged into a single display. > Build complex itineraries and work more efficiently with the intuitive and time-saving calendar option a feature unique to Amadeus. > And now you can enjoy all this additional flexibility: - Choose to list fares by preferred currency; arrival time, with or without taxes/surcharges and browse by Cabin class for a much more tailored service. - Find your customer a better fare than that already booked in your PNR with the Beat The Price function a great time saver! Amadeus Ancillary Services > Ancillary Services reinforces the range of content you can sell to your customers, with transparent prices and exceptional choice, through a single point of sale. > Amadeus is leading the way in offering you the first intuitive catalogue of services integrated into a professional selling interface, allowing you to easily browse and sell ancillary services as value-added items on top of the base fare. > The Special Services Request tab in Selling Platform is fully redesigned and services are automatically updated in real time so that you can truly exploit increased parity with the content available on the airlines own web sites. > Counter the threat from online channels, retain your customers and open up potential avenues of new revenue.

5 5 Amadeus Selling Platform 6.1 Move faster Sell Cars and Hotels up to 60% quicker than on the web! Source: Amadeus Show Me The Value Calculator Hotels Plus > Hotels Plus is the graphical hotel booking application combining a rich and intuitive user interface with guided mode & functionalities that accelerate the booking process and better answer the travellers needs. > Efficient management of Company, Agency and Traveller preferences during the sales process helps you to close the booking faster, serve your customer better and improve your yield and revenue control. > The dynamic auto complete feature combines Amadeus Points Of Reference content with that from Microsoft Multimap to produce a comprehensive list of search results. > On the availability displays, new Breakfast indicators improve your customer service whilst new Commission indicators allow you to select the most profitable rates. > Complete the booking service by sending hotel images to your customer via . Cars Plus > The next generation graphical user interface for cars provides the best of both worlds: the power of a professional tool and the simplicity of a consumer website. > The highly visual and intuitive GUI follows a logical and simple booking flow and extensive multi-media content make the booking process faster and easier than on the net. > This is the only GDS booking solution to integrate public, corporate and pre-paid rates in one tool consolidated content that empowers you to more efficiently serve your customer. > Also unique to Amadeus, the comparison of negotiated fares from different providers allows you to find the best offers for your customers whilst saving on time and money. > Finally, similarly to Hotels Plus, car bookings can be processed based on Company, Agency and Traveller policies, satisfying your customers specific booking requirements at a glance.

6 6 Amadeus Selling Platform 6.1 Serve better A market proven solution Almost 400,000 points of sale deployed around the world Profiles Plus > The quickest way to make a booking, whilst remaining fully compliant with your customers preferences. > Amadeus Selling Platform 6.1 incorporates the first phases of Profiles Plus for piloting. > The new unique intuitive interface will allow you to manage all profile types (traveller, company and agency), and will give you a unified access for business and leisure profiles. Additionally, you will be able to manage traveller preferences for all your Cars, Hotels and Rail bookings. > Profiles Plus will also offer end to end integration with ISO CRM giving you optimised synchronisation of customer marketing data and campaigns. MassiveGood > The global health movement introduced by the Millennium Foundation for Innovative Financing for Health is launched in partnership with key travel industry players. > Amadeus leads the way in this area being the sole provider of the technology to be adopted by the industry. Integrated into the booking process, this technology facilitates the donation of voluntary contributions which will go towards fighting disease in developing countries. > Reinforce your value by being able to accommodate the wishes of those customers who follow this charitable initiative.

7 7 Amadeus Selling Platform 6.1 Summary of benefits Sell More The broadest range of content (GDS and web) available > Compete effectively with the online channel > Respond quickly to all your customers needs All content accessible in one single professional platform Move Faster User-friendly processes and workflows Improved tools that accelerate the booking process Facilitate the booking of non-air content Serve better Customer management tools that evolve quickly with the industry Travel service features unique to Amadeus > Save time with a more efficient workflow > Spend more time offering your customer that extra level of professional service > Keep training, operational and administrative costs down > Make your bookings faster than on the web and serve your customers quicker > Improve cross-selling and compensate for lost margins > Meet your customers ever changing needs and offer a truly personalised service > Exceed expectation, maintain that competitive edge and differentiate your offer to customers Selling Platform 6.1 is fully compatible with the latest Microsoft Operating Systems, including Windows 7 and with all the latest versions of Internet Explorer. Amadeus will also continue to ensure rapid compatibility with all future Microsoft releases. Additionally, all the recent enhancements described have been brought to you with no adverse impact to response times and no difference to previous releases (as of 4.3) in terms of hardware requirements. To find out more about how easy it is to move to the latest level of personalised customer service, contact your local representative. To find out more about specific features and benefits, contact: sellingplatformpm@amadeus.com

8 2010 Amadeus With more than 20 years experience in the travel and tourism industry, Amadeus, the world s leading provider of IT solutions, offers products and services under four categories: Distribution & Content, Sales & e-commerce, Business Management, Services & Consulting.