Your daily DAUB service Mon. Fri., 7 a.m. 4 p.m. Tel.: +49 (0) The emergency hotline (out- of- hours service) Tel.: +49 (0)

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1 7 a.m. 4 p.m. DAUB SERVICE Your daily DAUB service Mon. Fri., 7 a.m. 4 p.m. Tel.: +49 (0) Emergencies DAUB HOTLINE The emergency hotline (out- of- hours service) Tel.: +49 (0) Heykenauweg Hamburg, Germany Tel.: +49 (0) Fax: +49 (0) info@daub.de

2 Our BestService goes beyond the point where other customer service stops. Jorge Augusto, head of customer service at DAUB New construction, service or replacement parts: whatever it is, DAUB BestService is our answer to all process- and application-related support

3 BestService Customer service as it should be No handbook can take the place of a master baker. Service is much more than just maintaining your baking oven. We offer a lasting partnership with a high level of reliability, flexibility and customer service. And the drive for constant improvement. We provide comprehensive advice and develop a maintenance plan customised to your specific needs in order to protect you with our tailored maintenance agreements in the event of unwelcome production downtimes. Just choose the right BestService package for you and invest in reliable processes 7 a.m. 4 p.m. DAUB SERVICE Emergencies DAUB HOTLINE 1 / Maintenance service Inspection of function, condition and operational safety using agreed checklists Agreed response times Replacement parts package Replacement of wearing parts 2 / Full service The individual all-inclusive package for everything relating to your baking oven and boiler

4 3 / Inspection service Visual inspection of your baking oven and boiler Assessment of system safety Report with recommendation for cost-efficient operation and maintenance measures Advice regarding technical innovations Inspection and calibration of settings Performed at least once per year or according to agreed operating hours

5 BestService Process-oriented Be it process optimisation or fault analysis we get to the bottom of the matter. We look at your operational procedures in order to optimise the entire process chain. Take advantage of our comprehensive expertise and gain more scope for development in the production of quality baking goods. We analyse and optimise: Interruptions to the process flow The performance of your boiler Excessive energy costs Inefficient baking ovens Exploitation of the baking area Capacity issues

6 BestService Flexible We are there for you 365 days a year, 24 hours a day. Have you been postponing an overdue repair for too long and are now suddenly faced with an equipment failure? Then you need flexibility and responsiveness. DAUB BestService is already at your service. We provide skilled and comprehensive support: Moving service for ovens, boilers and other machines Express delivery of replacement parts Immediate telephone support and fault analysis Emergency helpline Rapid installation service

7 BestService A great partner The best bread does not yet bake itself even today. Baking requires the perfect fusion of sophisticated oven technology and expert knowledge. Our team of thermal oil specialists both the sales and customer service staff understand this thanks to their years of experience, and are on hand to answer all your baking questions with a great deal of passion. Just send a short to info@daub.de, and we ll get in touch right away. new You benefit from: Excellent baking results Calibration of the baking oven and optimal baking temperatures Top product quality and introduction of new baking products Elaborate hygiene concepts

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9 BestService Innovative Efficiency through participation take advantage of DAUB product support and production optimisation. In order to provide you with optimal support and advice for your complex tasks, DAUB has experienced master bakers and baking technicians on hand and ready to help. In keeping with our motto by bakers for bakers, we never lose sight of the most important factor your perfect product. This is the only way to guarantee customer satisfaction as well as a successful business in the future. We offer you innovative solutions: Application-specific offers for baking oven solutions with or without conveyance technology Training on the operational safety of your boilers Baking tests in our Kaak technology centre

10 BestService Reliable DAUB maintenance is one thing above all else meticulous. When it comes to baking, we don t mess around. We always strive to ensure quality and process reliability. Our service supports you every day in securing your production processes effectively that s because punctual and planned maintenance intervals prevent disruptions and ensure the intrinsic value of your baking ovens. This means you have a partner you can rely on especially in the event of unexpected faults. DAUB safeguards your baking processes through its expertise, a 24-hour hotline, flexible solutions and rapid provision of replacement parts. You will see that passionate baking is more than just a slogan for us, it s a philosophy. We would be happy to draw up an individual offer for you regarding our services, or a maintenance agreement. We look forward to receiving your enquiry at info@daub.de or by telephone on +49 (0)

11 A strong partner The Kaak Group Kaak the answer to the complex sales market for bread and other baked goods. Highly qualified professionals across six subsidiary companies and eight divisions are focused on developing and procuring optimal technical and technological variations and nuances for each product from cakes, toast, baguettes and brioche to rye-wheat bread and rye bread. Just get in touch with us if you need information about the following issues: Dividing dough Baking Rounding Demoulding Pre- and post-fermenting Decapsulating Fermenting Conveying Decorating Cooling Freezing Mould and box handling

12 Quality Efficiency The story of DAUB began in This one-person operation quickly developed into a successful family business and, by as early as 1968, DAUB was the first company to begin heating baking ovens using thermal oil. Thermal oil has now become standard for premium bakeries in particular, as it ensures high-quality results and cost-effectiveness. We firmly believe that long-term success can only be achieved through quality. Contact us to see for yourselves that this is the case. Cost-effectiveness can only be achieved if the efficiency of investments and processes is guaranteed. We are therefore more than just passionate bakers we are also your process optimisers when you need us. Our love for high-quality baking products extends into after-sales and customer service, where DAUB s commitment to its own quality standards is put into practice every day in the interests of our customers. With our legendary reliability, we are on hand to help you with the personal dedication of each employee and the in-depth knowledge gained from more than 75 years of company history. Our 24-hour hotline makes it easy to contact us outside our regular business hours. We know exactly how to help you. Talk to us to find out more.