Quick Start Guide. NETGEAR DG834G Modem Router

Transcription

1 Quick Start Guide NETGEAR DG834G Modem Router 1

2 Welcome to ACN This guide outlines the straightforward steps to install your NETGEAR DG834G modem and connect to the Internet so you ll be up and running in no time! If this is your first time connecting to Broadband Internet then hang on for a great new experience of communication, entertainment and the online world. Once you are online check our website at for further information and technical support if required. To check your usage, and manage your account 24/7 online, you will need to register at (the username and password are the same as the ones you selected when you ordered your ADSL service). With ACN ADSL Broadband you get free access to WebTools powered by Google, a suite of applications including Calendar, Talk and five accounts, each with their own myacn.net.au address. If you have any further questions, please call our Customer Contact Centre on

3 NETGEAR DG834G Quick Start Guide The Netgear DG834G ADSL2+ modem from ACN has been set-up to Plug-and-Play. All that you need to do now is to follow the instructions below. Please do not use the included CD unless advised otherwise by ACN. We recommend Windows XP SP2 and later or Mac OS and above as minimum Operating System requirements. Ideally, your computer should be less than five years old and of a reasonable specification to get the most out of the Internet. It is very important that you ensure that your computer is up to date with anti-virus and firewall / Internet protection software. Step 1 - Check Contents Once you have received your activation from us to confirm that your ADSL service has been installed successfully. (You may also have had a technician come to your home). Take the modem out of the box and check you have all the cables and other items below. Modem, Phone Cable, Splitter, Power Adaptor and Ethernet Cable Figure 1 Wall Socket PC Splitter Phone Modem 3

4 Step 2 - Connect Splitter Connect the supplied splitter directly to the telephone wall socket. Step 3 - Connect Modem Connect the supplied grey telephone cable from the splitter s ADSL port to the grey ADSL port on the modem. Step 4 - Connect Your Home Telephone (if you have one) Connect your telephone to the phone port on the splitter. Step 5 - Connect PC Connect the supplied yellow Ethernet cable from the modem s yellow LAN port to your computer s Ethernet port. Step 6 - Connect Power Connect the power adapter to the modem then plug it into an electrical outlet. Press the black power button at the back of the modem. Step 7 - Check Installation 1. If the power is connected correctly, the POWER LED will light up. 2. If the grey telephone cable and the splitter are connected correctly, the DSL LED will flash and after a few seconds turn solid green. 3. Since the modem is pre-configured the INTERNET LED will turn green after a few seconds. 4. If the yellow Ethernet cable is connected correctly, the corresponding ETHERNET LED will light up. 5. Once you have confirmed the above, open your web browser (e.g. Internet Explorer, Google Chrome, Firefox or Safari) and go to your favourite website. Congratulations, you are now connected to the Internet. 4

5 Step 8 - Set-up and WebTools Now remember, with ACN WebTools you get access to five accounts. Your primary address will be your ADSL username@myacn.net.au If you want to set-up a further four addresses (myname@myacn. net.au) with us, then follow these instructions: 1. Go to 2. At the login screen enter the username and password that you nominated when you ordered your ADSL service 3. Click on Manage User Accounts listed in the menu under WebTools 4. Select ADSL from the drop down menu and follow the instructions to complete the account set-up. Step 9 - Set-up wireless network (Wi-Fi optional) So far we ve set-up your computer by the easiest method using the Ethernet cable. But the Netgear DG834G ADSL2+ modem will also enable you to set-up a wireless Wi-Fi network in your home. which will mean you ll be able to move around your home with your laptop, smartphone or other Wi-Fi enabled device and still be connected to the Internet. The process to set-up Wi-Fi will vary between devices. You might want to ask a friend or family member to help you with this if you don t feel confident. The most important aspect of using Wi-Fi is to make sure it is secure so that only you and your home devices can connect to your Internet connection. By default Wi-Fi is turned on and secure. The security password is located under your modem. For help to set-up a wireless network you can refer to the Broadband support section of our website at where you ll find instructions. 5

6 Troubleshooting If you have any difficulties getting your modem set-up, please refer to Frequently Asked Questions in the Broadband support section on our website at If you are still unable to resolve the issue, please call our Customer Service Team on Dead-On-Arrival (DOA) and Early Life Failure (ELF) All of our devices are thoroughly checked by the manufacturer prior to dispatch. If however you ve received a product that s not in working order or develops a problem later on, we know you ll want it sorted out ASAP. All the devices we provide are covered by a no-fuss replacement procedure. That means an item will be replaced if it s defective or damaged when removed from its packaging for the first time ( Dead On Arrival or DOA ) or if it fails due to a hardware fault within a specified period ( Early Life Failure or ELF ). The DOA/ELF procedure applicable to an item is the same for all devices sold by us. However, the timeframe within which a problem is considered ELF will depend on the manufacturer. Please refer to the table below for the manufacturer-defined ELF period for your mobile device. Manufacturer NETGEAR Product failure considered ELF within: 14 days In the event that your new device is faulty within the ELF period please call us on If the replacement of an item is required, we will ask that it be returned in its original packaging - so don t throw this away - along with the delivery docket. We will send you a Return Courier Satchel which you can use to return the faulty equipment to our warehouse. The item should be in good condition with no signs of misuse or abuse. Once we confirm that your device has failed prematurely a replacement^ will be dispatched to you from our warehouse. ^ Where the original device model is no longer available the replacement will be a device of similar specifications and one of equal value. 6

7 Standard Form of Agreement Appendix iii - Equipment Important Customer Information: Your Rights and Obligations This Appendix iii forms both part of ACN s Standard Form of Agreement (SFOA) and a Summary of ACN s SFOA in relation to equipment. 1. Interpretations Acceptance Notice means the notice attached to the inner packaging of the Goods entitled Acceptance Notice. Associated Service means the GSM Mobile Service, Mobile Broadband Service, Digital Phone Service or Fixed Broadband (ADSL) Service specified in your paper or electronic Customer Application Form ( CAF ) or otherwise designated by ACN as being associated with the Goods ordered. Customer Contribution means the amount of money, if any, you must pay to us for the Goods. Inner Packaging means the inner packaging of the Goods to which the Acceptance Notice is attached. SFOA means ACN s Standard Form of Agreement of which this Appendix iii forms a part. Distributor means the organisation nominated by us who packages and arranges shipping of the Goods on our behalf. Goods means a mobile phone handset, broadband modem, video phone or other telecommunications equipment ordered by you in your CAF or otherwise, but excludes bundled accessories provided by way of gift referred to in clause 2.7. You and your means the customer. We, us and our means ACN Pacific Pty Ltd. 2. Sale of Goods 2.1. Sale In consideration for you agreeing to enter into a minimum service term for the Associated Service and / or pay any Customer Contribution required, we agree to sell the Goods to you on the terms and conditions set out in this Appendix iii and the other relevant sections of the SFOA. 2.2 Risk Risk of loss or damage to the Goods shall pass to you when the Goods are delivered to the address you specified in the CAF. 2.3 Title Title in the Goods shall pass to you when you open the Inner Packaging or 14 days have elapsed since dispatch of the Goods. 2.4 Lien We retain a lien on the Goods for the amount of all charges you owe to us from time to time, including the Customer Contribution and the amount of any early termination fee payable in relation to the Associated Service or as applicable under clause Cooling Off If you have not opened the Inner Packaging then we will allow you to cancel your order for the Goods and return them to us, without penalty, within 14 calendar days of the date on which the Goods were dispatched by sending, at your cost, the complete Goods in their unopened Inner Packaging to the return 7

8 address listed on the Acceptance Notice and calling our Customer Contact Centre on False and Fraudulent Information We are not obliged to deliver the Goods to you (and we may terminate your order for the Goods and/or the Associated Service without notice, effective immediately, and without penalty) if we suspect that any information you provided to us in connection with your purchase order is false or we suspect that payment for the Goods or the Associated Service will be made fraudulently. 2.7 Bundled Accessories From time to time we may supply accessories bundled with some of our Goods. The accessory item is a gift and as such has no cash value and is not part of the Goods. However if your accessory item is defective (and the defect is not caused by alteration, misuse, physical abuse, neglect or accident) within 30 days of the date we supplied the Goods to you, we ll gladly replace it, and this is your sole remedy in relation to the bundled accessories. However this will not warrant a cash refund or replacement of the Goods itself, nor will it warrant a waiver of your minimum service term obligations in relation to our supply of the Goods to you. 3. No Resale You must not re-sell the Goods as new or within 6 months of delivery, unless we agree otherwise. 4. Payment Terms 4.1 Payment Options You must pay the total Customer Contribution, in accordance with clause 4.2, at the time of purchase, unless we say that there are different options for payment of the Customer Contribution. Where we say that there are different payment options available, you must select one of these payment options at the time you place your order. The two payment options are: (a) Upfront payment - You must pay us the total Customer Contribution, in accordance with clause 4.2, at the time of purchase. (b) Instalments - You must pay us: (i) the total Customer Contribution in (x) equal instalments, invoiced in advance, within (x) months commencing from the date of purchase (where (x) equals the number of instalments applicable to the instalment payment plan chosen by you when placing your order), unless we otherwise agree in writing; (ii) the first instalment, in accordance with clause 4.2, at the time of purchase; and (iii) all subsequent instalments within 14 days after the date of our invoice. We will invoice you monthly. The relevant billing and charges terms and conditions set out in the main section of the SFOA which do not conflict with this Appendix iii also apply. 4.2 Method of Payment Monitor (a) If you: your mobile call usage (i) are an existing ACN customer; 24/7 online at MyAccount (ii) have elected to pay previous invoices by direct debit; (iii) have no aged charges; and Register at successfully processed, you may choose to pay the Customer (iv) at least one payment by direct debit in excess of $10 has been Contribution by direct debit or by credit card. 8

9 (b) If you are a new ACN customer you must pay the Customer Contribution by credit card. If payment is being made in instalments, then you must pay us in accordance with clause 4.1(b). If the first payment by credit card has been successfully processed, you may elect to make further payments by direct debit by notifying us in writing, in which case you must also comply with the following paragraph (c). (c) If you choose to pay by direct debit you must complete all necessary authorisations. We will not accept your order until we have received confirmation that all necessary authorisations are complete. (d) You hereby authorise us to charge all amounts owed to us to your bank account or credit card. We will debit your bank account or credit card on the date on which the amounts are due. You are responsible for notifying us of changes in your credit card numbers or expiration dates. (e) If a payment by direct debit or credit card is denied, you must pay us for any resulting bank or other charges incurred by us. 4.3 Failure to Pay Without limiting any other rights we may have, if you fail to pay any amount of money when due under this SFOA you will be in breach of this appendix and we may do any one or more of the following things: (a) notify you of your failure to pay and give you 7 days from receipt of the notice to pay the outstanding amount; (b) suspend or disconnect the Associated Service or any other Service that we supply to you; (c) demand that you pay the total outstanding balance of the Customer Contribution. On that demand that amount is immediately due and payable; (d) exercise our lien over the Goods and require you to return them to us failing which we shall have the right to enter your premises to repossess the Goods; and/or (e) start court proceedings against you for the recovery of the Customer Contribution and any early termination fee for the Associated Service plus our costs incurred in taking such action. 5. Delivery On delivery you must check that the outer packaging of the Goods is undamaged and the attached packing list shows number and type of Goods ordered, sign for the Goods (if requested) and produce a driver s licence or other form of identification reasonably required by us, if we or our agent request. You must call us within 24 hours of delivery if the outer packaging is damaged or the packing list does not show the number and type of Goods ordered. If you fail to produce such identification, we or our agent can refuse to deliver the Goods and we may charge you additional shipping and handling fees to re-deliver the Goods to you. We will not deliver Goods to a post office box. We will not be liable to you for late delivery. 6. Failure to Activate Associated Service If our commencement of supply of the Associated Service is dependant upon you taking certain action (e.g. porting your mobile phone number to us) and you fail to take that action within 21 days of the date you receive the Goods then the Customer Contribution shall increase by an amount equal to the early termination fee which would be applicable for terminating the Associated Service on the first day of the 24 month minimum service term and you must pay us the full Customer Contribution immediately (any instalment arrangements shall be cancelled). 9

10 7. Warranties and Liability 7.1 Manufacturer Warranties The Goods will be subject to the standard manufacturer warranty conditions ( Warranty ) in respect of the Goods (if any). The manufacturer s warranty is found in the device box. Please refer to the Quick Start Guide regarding DOA/ELF information. 7.2 DOA/ELF Subject to clause 7.1, we will arrange to replace certain Goods that fails within a period specified in the Quick Start Guide from the time of purchase, known as the Dead on Arrival/Early Life Failure ( DOA/ELF ) period. The Quick Start Guide will set out who to contact in the first instance in these circumstances. That party may refer you to us instead. If so, you should contact us. If an item of Goods fails and is not covered by a DOA/ELF period at that time, you will need to refer to the manufacturer s Warranty information included with the item. 7.3 Goods Returns In respect of Goods which you believe to be faulty or defective, either within a DOA/ELF period or otherwise, you must: (a) pay for the cost of replacement Goods, if the Goods proves not to be defective or have been wilfully damaged, misused, neglected, submerged in liquid or modified or repaired (without our authorisation); and (b) provide the manufacturer or us or the Distributor (as the case may be) with any information required by the manufacturer s Warranty or as set out in the Quick Start Guide. 7.4 Limitation of Warranty Your rights under the Warranty will be subject to any conditions expressed in the Warranty. For example, without limitation, the Warranty may describe situations in which you will have no rights under the Warranty. 7.5 Other Warranties Excluded Except as provided under clause 7.1, all other warranties of any kind, either express or implied, are excluded to the maximum extent permitted by law. 7.6 Implied Warranties Nothing contained in this clause 7 shall be read or applied so as to exclude, restrict or modify the application of applicable provisions of Part V of the Trade Practices Act 1974 (as amended) or any relevant State or Territory statute which by law cannot be excluded, restricted or modified. To the extent that any such statute permits us to limit our liabilities to compensate or indemnify you or any other person for breach of an implied condition or warranty, our respective liabilities for such breach shall be limited to, at our option: (a) the replacement of the Goods or the supply of equivalent Goods or payment of the cost of replacing the Goods or acquiring equivalent Goods; or (b) the repair of the Goods or payment of the cost of having the Goods repaired. 10

11 Customer Service Our dedicated Customer Service team is available 7 days a week for all of your service needs. Enquiries enquiries@acnpacific.com.au Chat Customer Service From Overseas Hours of Operation 8.00am pm (AEST) Monday to Friday 10.00am pm (AEST) Weekends and NSW Public Holidays For further information about pricing and other services available from ACN, please visit For further information about the ACN Opportunity and becoming an ACN Independent Representative, please visit At MyAccount you can also check your monthly usage, pay bills and view your invoices. 11

12 Contact Us Cusomer Service: ACN Pacific Pty Ltd ABN v1 08/10 12