A warm hello from our CEO

Transcription

1 COMPANY PROFILE

2 A warm hello from our CEO I am very glad that you have taken out the time to learn more about our company. Desert Gate had Its humble beginnings in UAE in 2004 as a local supplier to top level tour operators. Over a period of 10 years, we gained a lot of experience and began to be recognized for our professionalism, innovative approach to product design and superior customer service. In 2014, we transformed ourselves into a full-fledged Premium DMC. Today, our multi-lingual, highly qualified team of over 170 professionals is well known and respected throughout the travel industry and has been carefully hand-picked by me. In the last few years, I have had the opportunity to work with some of the most knowledgeable and competent travel professionals and forge partnerships with renowned operators spread geographically. We have expanded our business to cover UAE and Oman, offering unparalleled experiences and products in both countries. What our business partners love the most about us, is our ability to provide personalized service to our clients and curate the perfect experiences with attention to detail. We are determined to become the Number One Luxury Travel Services Provider in the Gulf region, and eventually expand our services to other destinations. If you are looking to work with us, my team would be more than happy to assist you with additional information. We are a guest-centric enterprise that values relationships and committed to achieving excellence by providing high quality interactions and creative solutions. Samir Tabbah 2

3 The Core Values that define us At Desert Gate, we have 6 key values that form the essence of our identity Authenticity Our experience engineers build your itinerary with local insights and little surprises to make you feel like a part of the local community. You will get much more than you expect from the destination and the activities involved. Passion We love what we do, it s more than just a job for us. Making sure our guests not only enjoy their trip but are left with lifelong memories is the ultimate goal of all our hard work and meticulous planning. Importance to Technology We have embraced technology to create smoother processes and efficient systems, but not without recognizing the need for intense personalized human service. Dynamism Change is the only constant and we manage destinations that are continually growing and re-inventing themselves. This means, we must make sure that we are not only adapting to the trends but staying ahead of them. Guest Centricity We are in the business of creating happy memories and this means, unless we focus on ensuring that our guests are delighted, we aren t doing our jobs right. Communication Breaking communication barriers by hiring a multi-lingual team to provide 24 x 7 service to our partners, has helped us in quick problem solving, setting clearer objectives and expectations. 3

4 THE 3 UNIQUE PILLARS High End Traditional Tour Ops Virtuoso 1 XO Private Tailor Made Amex Themed Cultural MICE Series Corporate Groups 2 Leisure Groups Charters Teambuilding Shore Ex 4 3 Connected MTS Globe Modern Tour Ops Mass market Electronic Distribution Hotel Trading

5 Global Reach DG SOURCE MARKETS Active Guests in Concierge Desks 173 Team Members 5

6 Why work with us There are several reasons to work with us! Here are a few: We know what quality guest service is and how to implement it We are product and market innovators; we are in constant search of new ways to enhance the travel experience of our guests We have both basic packages that cater to a mass market as well as niche and exclusive products for the discerning travelers We have a multi-lingual team that is easy to interact and work with With are available at your service 24 x 7 and are prepared with contingency plans to handle unforeseen circumstances Our team is constantly encouraged to think innovatively and focus on details while curating customized solutions for their clients 6

7 Our Services A C O M P R E H E N S I V E L I S T It is our endeavor to provide end-to-end travel solutions to our partners and their clients. Be it FIT, family travel, leisure groups, business travel or event management, we leave no stone unturned in being your one-stop solution providers in the destinations we manage. 7

8 Premium FIT & Family Travel Our experts are happy to handcraft packages for your FIT clients as well as families. We organize every aspect of the trip, from transfers, to excursions and hotel stays which are tailored to the specific needs of the clients. We have also created something called Multi Generational Trips which target families travelling with older guests (grandparents) as well as children. Our collaboration with Virtuoso and XO gives us access to special perks and upgrades exclusive to members. Hotel Bookings We have contracted with 300+ hotels in the region across all categories, both in terms of luxury and range of facilities as well as the location. Our partners will be spoiled for choice when selecting the hotels for their clients and our competitive prices combined with exclusive offers will delight you. Excursions We offer a full range of city tours, dinner cruises, helicopter and seaplane rides, fine dining experiences, amusement park tickets and offbeat travel ideas. We have our own desert camp in Dubai which is considered as one of the best in the region. What really makes us stand apart is our catalogue of specialized themed excursions which are exclusively available to our partners. Transfers The basis of our organization when we began operations a decade and a half back was in providing ground handling services to the bigger tour operators. Today, we have access to the largest and most diverse fleet in the region. From the small vehicles to the luxurious limousines, 4 x 4s, minivans and large buses, you name it and we will be able to arrange it for you. 8

9 Groups & MICE Managing Groups & MICE is a different ballgame altogether and we have a separate department that has perfected this art over a period of time. With a skilled team that comprises innovative and experienced people from events management and creative backgrounds, our aim is to make your life easier by reducing your stress and creating outstanding experiences for your clients. Working with us reduces the strain on your businesses resources; we become an extension of your business, seamlessly adding value to your brand. Our approach to your event is based on expertise, flexibility, proactivity and meticulous attention to detail. We listen carefully as to what is your objective and then produce an event aimed at not only fulfilling his objective but surpassing it and of course, within budget. Our team has a wealth of knowledge to share with you. With over a decade of expertise in Travel industry together, we have successfully planned and managed events / incentives of all sizes and scale, and for a multitude of industries. To complement our team, we have our in-house logistics Events Lab team that creates branded web and print material for client projects, when required. Events Lab is the ideal platform for product launches and exhibition organization with booth / stand design and production facilities. We are also members of SITE and ICCA which stands as testimony to our commitment and professionalism in this sector and connects us to a global community of travel professionals. 9

10 There are no boundaries for luxury DG LUXURY Desert Gate Luxury is based on a simple concept Luxury knows no bounds. Fortunately, we are in a destination that is unmatched when it comes to offering refined experiences for a quintessentially lavish lifestyle. We cater to your guests finest whims and fancies with ideas that are carefully handcrafted by our highly experienced team. From the pre-arrival guest questionnaire that captures your clients profile and preferences, to the high level of engagement with all suppliers involved, ensuring seamless execution, each itinerary is builtin with additional value. Our top management is fully equipped with the needs and protocols of government officials, VIP celebrities and the most demanding travelers. We provide our guests with comprehensive and customized local information including shopping, sightseeing and restaurant information, once they arrive at the destination. Our DG Luxury Concierge welcomes them at the airport and is on call 24 x 7, to make sure that every detail is as per your guest s desires. 10

11 Superlative H2H Service DG CASTLE HOTELS As part of its commitment to serve its guests and constantly surpass their expectations, and in collaboration with its host hotels, Desert Gate has a program of Concierge Desks across the UAE The company currently has 19 desks, manned by extremely well trained DG team members who give assistance to all guests at least 12 hours a day, 7 days a week. This includes check-in / checkout assistance, flight and transfer reconfirmation as well as any other questions or needs the guests may have during their stay in destination. Among the hotels that currently are in the DG portfolio, we are proud to count as our partners the following hotels which have a total of over 8000 rooms: Towers Rotana, SZR Metrpolitan hotel, SZR Dukes, The Palm Westin Mina Seyahi Rose Reyhaan, SZR Holiday INN, Festival city Dubai Marine Beach Resort & SPA The Retreat Palm Dubai Sheraton, Mall of The Emirates, SZR Tryp by Wyndham, Barsha Heights Atlantis, The Palm Waldorf Astoria, The Palm Novotel Dubai Al Barsha Movenpick, JBR Habtoor Grand Resort Le Meridien Mina Seyahi V, The Palm Bin Majed hotel, RAK JA, Ocean View Movenpick Ibn Battuta Gate Bin Majed Resort & SPA, RAK Waldorf Astoria, RAK 11

12 Dining Benefits only for Desert Gate Guests DG DINE DG Dine was created with our more than guests and their gastronomic needs in mind. We saw that the dining offer in the UAE is massive with a literally endless amount of restaurants and cafes on offer. DG Dine set out to curate this list down to 100 establishments, where not only our guests received a discount on their total bill, but also receive priority service and benefits. The program launched in June 2018 with a waiting list of establishments wanting to join the program. It has been well received by not only the DG guests but also the more than 7000 daily rooms serviced by our 18 hotel concierge desks In August of 2018, Desert Gate announced that for every confirmed booking made through DG Dine, it would make a donation of 5 AED to a local charity to help feed underprivileged children in third world countries You Eat, They Eat 12

13 Golf Packages Par Excellence DG GOLF The UAE, as well as Oman, are very popular destinations for golf enthusiasts. With over 18 courses in the UAE and 3 in Oman, amateurs and professionals flock to the beautifully kept greens all year round to practice their favorite sport. The DG Golf team has been recognized as probably the top professionals in the region with seemingly limitless experience and a wealth of contacts to make sure that any package, green fee or tournament is perfection to a tee Furthermore, with the same experience and contacts, the DG Golf team organizes attendance at many of the regions top golfing events such as the European PGA Final or Omega Ladies Classic. 13

14 Green Initiatives in the Desert DG DESERT CAMP Desert Gate has its own upscale desert camp with space for up to 350 daily guests. Each night, after the dune bashing activity, there is a local heritage show followed by an excellent barbecue dinner. Camel rides, sand boarding, shisha and henna tattoos are all available and included in the package. The DG Camp has long been recognized as one of the very best experiences and venues in the region but Desert Gate Management wanted to take further steps to make the camp more ecological compliant and in June 2018, the following initiatives were undertaken Removal of plastic glasses and cutlery Plastic straws removed and replaced Recycling of 50% of waste with 75% as a target Replace of lightbulbs with more efficient LEDs Waste water management program Partial replacement of sugary drinks with natural fruit juices Healthy food options 14

15 Desert Gate Expansion DG MALDIVES From promoting the UAE and Oman so much, we saw that many of our guests were also visiting the Indian Ocean. For our B2B partners, using different suppliers is time consuming. Inefficient and a great opportunity for us. In June 2018, Desert Gate launched Maldives as an expansion destination. With 70 handpicked hotels, special deals, and the same quality of service and availability, DG Maldives enables our global partners to use DG as a one stop shop for its multi-country destinations. In Q1 2020, we will be adding Seychelles and Mauritius. Other destinations to come in

16 Strong Partnership MTS GLOBE M Guests in M room nights in 2017

17 Network Overview MTS GLOBE DMC COUNTRY SPAIN PORTUGAL TURKEY MALTA MOROCCO EGYPT TUNISIA GREECE BULGARIA CYPRUS ITALY CROATIA MEXICO UNITED STATES UNITED ARAB EMIRATES OMAN MALDIVES TK2 DISTRIBUTION NETWORK WEST EUROPE B2B TOUR OPERATORS EAST EUROPE B2B TOUR OPERATORS SOUTH EUROPE B2B TOUR OPERATORS CIS B2B TOUR OPERATORS GCC B2B TOUR OPERATORS N. AMERICA B2B TOUR OPERATORS LATIN AMERICA B2B TOUR OPERATORS 250 Connected Partners 27 Source Markets Team Members 17

18 Meet Our Team E x e c u t i v e P r o f i l e s Samir Tabbah GROUP CEO Mohammad Sawalha GROUP CFO Nicholas Rhodes GROUP CCO Jamal Refaat Managing Director - Oman 18

19 Meet Our Team Meriem Khelifi Director of Product & Marketing Evgeniya Sakharovskaya Director of Business Development Hayley Wall Director of Sales UAE & Oman Olga Ogoulo Director of Sales - CIS 19

20 Meet Our Team Loic Mannoni Golf Department Director Mohammad Kurdi Director of Logistics Jawad Bhalla Director of Contracting Abdul Ghori Head of MICE & Leisure Groups 20

21 DG EXTENDED OVERSEAS TEAM 21

22 DUBAI HEAD OFFICE I Rise Tower, Executive Entrance 16th Floor Suite 16 E1 & 16 E2 Al Barsha Area Tecom P O Box Dubai UAE Tel.: Fax: OMAN OFFICE Al Sarooj Street, Way Number 3036 Ominvest Building, 01st Floor Office #12A P.O. Box PC. 133 Al Khuwair Tel.: Fax: