Dear Friends, We thank you for your continued support of SMU Athletics and are excited about the upcoming season ahead. Pony Up!

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2 CONTENTS LETTER from ATHLETICS DIRECTOR... 1 LETTER from COLONNADE GROUP... 2 CONTACTS... 3 AMENITIES & SERVICES... 4 ENTRY PROCEDURES... 5 CLEAR BAG POLICY... 6 POLICIES and GUIDELINES... 7 CATERING... 8 EMERGENCIES... 9 ARENA MAP SCHEDULE... 11

3 Dear Friends, We appreciate your generous support of SMU Athletics through your club membership at Moody Coliseum. We look forward to providing the exceptional service you deserve. The Colonnade Group staff is excited to enhance your gameday experience this upcoming season. Their SMU Athletics Hospitality staff works alongside us here in Moody Coliseum, and they are striving to ensure your enjoyment of gameday. Be sure to call on Lauren for anything you might need, as she and her staff will take great care of you. The following pages in this handbook detail your gameday experience, and I encourage you to take a few moments to review and learn more about the privileges of being a club member. I hope you will find this resource to be useful for you and your guests this upcoming season. We thank you for your continued support of SMU Athletics and are excited about the upcoming season ahead. Pony Up! Sincerely, Rick Hart Director of Athletics 1

4 Dear Mustang Fans, We are thrilled to be joining you all this upcoming season as SMU Basketball takes the court in November. The Colonnade Group staff is excited to enhance your game day experience this year and strive for excellence each season as we manage the premium seating areas of Moody Coliseum. Our staff has been working diligently to elevate your game day experience. We want your time in the club area to be an ideal place for you, your family and your valued guests. We realize that everyone s game day needs and expectations are different; therefore, we pride ourselves on our staff s attentiveness to your needs, and are always seeking opportunities to make each game day experience better than the last. We have much to look forward to this season and encourage you to use this Club Services & Policy Guide to answer any questions that you may have concerning suite policies or the premium services available to you. Please reach out to Lauren in our SMU Athletics Hospitality office at any time for assistance. Thank you for allowing us to serve you! Pony Up! Sincerely, Roy W. Robertson, Jr. President and CEO 2

5 CONTACTS Lauren Middleton, Director 5800 Ownby Dr. (C) Dallas, TX (O) Robbie Robertson, President Jana Morrison, Area Director 4212 ROBERTSON ROAD BIRMINGHAM, AL The SMU Athletics Hospitality office is managed by Colonnade Group. For assistance regarding your suite, please contact Lauren in the SMUAH office. To tell us how we re doing, contact any of the Colonnade team members above. Director s Office Mustang Club Ticket Office Rick Hart Director of Athletics Kurt Pottkotter Deputy Director of Athletics Kris Harris Associate A.D./Event Management & Facilities Matthew Peters Associate A.D./Development Danika Rortvedt Manager of Operations Operations 3

6 AMENITIES & SERVICES Club members and guests will have access to the following amenities, features and services: Televisions Air conditioning and heating Bar access Complimentary buffet meal Chair-back stadium seating Lounge seating Will Call is located at the main ticket windows on the west side of Moody Coliseum, and opens 90 minutes prior to tip-off. You may leave tickets there for guests to pick-up with an ID on gameday. If tickets are lost or if you are unable to issue your guests the original ticket, the Ticket Office is happy to reprint the tickets for your guests to pick up at Will Call (and the original tickets will be voided). The SMU Athletics Hospitality Team is dedicated to meeting the needs of the premium seating guests. The staff is equipped to respond to the special needs of each guest in the premium areas. Our staff will be stationed at all entrances greeting guests, checking proper tickets and access credentials, and acting as a liaison to the Hospitality Director. Please become acquainted with our SMUAH team, as they are there to serve you and your guests. Custodial/Maintenance staffs will be onsite on gameday to assist when needed. If a need for either service arises, contact your suite attendant or any SMUAH team member. ADA Provisions Each club is wheelchair accessible & equipped with appropriate accessories in the restrooms. First Aid First aid stations are located throughout Moody Coliseum. For first aid assistance, notify the Hospitality Director or any SMUAH staff. 4

7 ENTRY PROCEDURES All guests entering Moody Coliseum, except children two or younger, must have a valid game ticket or credential to gain admission. All guests wishing to enter the club area must have a valid suite ticket or wristband. Suite tickets are non-transferrable. All club guests must receive a wristband upon entry. Once a club ticket has been validated, it may not be used by a different individual for entry. If for any reason you are unable to issue your guests the hardcopy ticket in advance of gameday, the Ticket Office is happy to reprint tickets for guests to pick up at Will Call (and the original tickets will be voided). Doors at Moody Coliseum open 1½ hours prior to tipoff. The Miller Champions Club will close 1-hour post game. Only Miller Champions Club and Hall of Fame members are allowed in the Miller Champions Club post game. Club ticket holders may enter at any door. However, for easier entry as a Miller Champions Club member, please use the club entrance located at the Miller Champions Club entrance. For Hall of Fame members, please use the main entrance for easier access to the club. Fans entering Moody Coliseum are subject to bag checks and security wanding before entering the arena. Uniformed security and police officers are stationed throughout the coliseum. The following items are prohibited from entering Moody Coliseum: Purses Coolers Briefcases Backpacks Computer and Camera Bags Cinch Bags Diaper Bags Fanny Packs Luggage of any kind Umbrellas* Laser pointers Noise makers Footballs or throwing objects Radios (except pocket size with headsets) Animals (except those assisting disabled guests) Seat cushions with zippers/pockets/ compartments Outside food or drink (1 sealed bottle of water permitted) Firearms, weapons, or knives of any kind All bags must be clear plastic, vinyl or PVC and may not exceed 12 x 6 x 12 inches. Small clutch bags, approximately the size of a hand, are allowed. See infographic on the next page. Bags that do not meet these specifications will be prohibited. 5

8 CLEAR BAG POLICY 6

9 POLICIES & GUIDELINES Access Club ticket holders have access to the appropriate club indicated on their ticket and the concourse. No Re-Entry Moody Coliseum has a no re-entry policy. Any exceptions will be handled on a case-by-case basis. Smoking Smoking is not permitted inside of Moody Coliseum. Alcoholic Beverages Any drink purchased from the club area may travel to the patron s assigned seat in Moody Coliseum. Please note the following procedures for the club bar: Beer will be poured in a provided cup Wine is served as a 6oz pour; doubles are allowed Limit of 2 drinks per person at a time Behavior SMU promotes good sportsmanship and a safe environment for all fans. In order to keep SMU basketball games enjoyable, we ask that you and your guests respect others at all times, and ensure that all activities conducted in your suite are done so in a courteous manner as to not interfere with the enjoyment of others. Parents should accompany children at all times. Unacceptable behaviors such as running, ball-throwing, and other horse-play are not permitted. If a ticket holder s conduct endangers or disrupts players, coaches, officials or fans, the SMU Athletic Department reserves the right to remove the ticket holder from the premises. If you see or become aware of any activity that is unusual, suspicious, or causes you concern, please report that activity to the nearest uniformed officer or security personnel. 7

10 CATERING SMU Catering will be the caterer for the Moody Coliseum Clubs. Beverages Coca-Cola products are available for purchase at any available concession stand on the concourse. Tea, water and coffee stations are available for self-service throughout the game. Alcoholic beverages are available for purchase. Gameday Buffet SMU Catering will prepare the complimentary buffet served an hour and a half prior to tip-off. Halftime SMU Catering will provide complimentary snacks at halftime. Complimentary halftime snacks are not allowed to travel to the patron s assigned seat in Moody Coliseum. Alcohol - SMU Catering is dedicated to providing an atmosphere that promotes enjoyment and safety for all our guests. To maintain compliance with rules and regulations set forth in the City of University Park and State of Texas, the following guidelines must be adhered to: - SMU Catering is the only licensed permit holder authorized to possess, sell, deliver, or serve any alcoholic beverages at Moody Coliseum. - Alcoholic and non-alcoholic beverages may only be obtained from SMU Catering and may not be brought in or removed from the premises. - Any items found on the premises not supplied by SMU Catering, will be confiscated and destroyed. - It is unlawful to serve alcoholic beverages to minors (those under the age of 21) or an intoxicated person. - SMU Staffing reserves the right to check for proper identification and refuse or terminate alcohol service at any time. - Order for alcoholic beverages can be placed until 5:00 minutes left in regulation. - Stocks of liquor remaining at the end of the event will be collected and placed in a secured location within the suite. - SMU Catering offers Par Stock for alcoholic beverages. Pre-arrangements for a par stock can be made in advance by contacting the Hospitality Office. Your par levels will be maintained/replenished prior to each event. Bar Procedures - Beer will be poured in a provided cup - Wine is served as a 6oz pour; doubles are allowed - Limit of 2 drinks per person at a time - Cash and credit card are the only forms of payment accepted. 8

11 EMERGENCIES Dial in an emergency requiring a police, fire or medical response. This can be done from your personal device. State the emergency, your name, the location at which assistance is needed, and remain on the line in case additional information is required. Please DO NOT call the emergency number for problems not requiring a police, fire or medical response. All other problems should be reported to SMU Athletics Hospitality staff. Emergency or Weather Evacuation Upon arriving in the premium area, please identify the nearest emergency exit, and point it out to your guests. Your cooperation and assistance are major factors in our security and emergency/weather procedures. In the unlikely event of an emergency or severe weather condition, please follow these procedures: - Remain calm at all times. - Listen to and follow all instructions that will be provided to you promptly over the public address system (PA) and/or by an SMUAH Team Member. - Remain in your suite until you are instructed to the safest exit. Please note that the exit nearest you may not be the safest exit. - Assist each other and exit in a controlled and calm manner as instructed. All persons are required to evacuate any facility where a fire alarm is activated as promptly as possible via the nearest available exit. If an evacuation is occurring, immediately escort your guests in a calm and orderly manner to the nearest exit. Please be certain all members of your party are accounted for. Fire The premium seating areas have automatic fire detection and alarm systems, and are equipped with automatic sprinklers. Should a fire occur, immediately: - Dial and report the fire - Evacuate the area and proceed to the exit; remaining in the corridor outside the club area will delay emergency responders. There are fire extinguishers located in the hallway of the club levels. For small fires, if it is safe for you to do so, attempt to extinguish the fire. DO NOT place yourself or your guests in jeopardy. If you have reservations, simply leave and activate the alarm. DO NOT ATTEMPT TO FIGHT A LARGE FIRE YOURSELF. Medical Emergency medical services are provided on-site during home games. Licensed practitioners are on duty throughout the game at the Moody Coliseum First Aid Center located between Moody Coliseum and Crum Basketball Center. Additionally, paramedics and stretcher teams are on duty throughout the coliseum and can quickly respond to the all premium areas. Should a medical emergency occur, immediately: - Dial and report the situation. - Tell the call taker the gender and age of the patient and whether he/she is conscious, alert and breathing without difficulty. It is our policy that a guest involved with an emergency or illness always meets with our first aid team to ensure proper reporting and the continued safety for all of our SMU family 9

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