Advantage Program (AP) Basic Knowledge Test

Transcription

1 1 Hotels a. Does AP GUARANTEE the lowest rates on Hotels? YES If yes, is this a written guarantee or a verbal guarantee? Written Guarantee b. Does AP offer every 3, 4 and 5-star Hotel? YES c. How many Hotels does AP offer? Over 500,000. (Refer to your member website for the most updated numbers as AP is always expanding benefits) d. Is this more Hotels than Hotels.com, Expedia, Orbitz, or Travelocity? Yes. The most either one of those providers offers is approx. 137,000 e. Can family and friends of members book Hotels with AP through their membership? YES f. How can members request availability for a hotel with AP? g. Is there a limit to how many Hotel stays a member can book with AP? NO h. AP is the ONLY program to offer the World s Most Generous Best-Price Guarantee on Hotels (in writing). q True q False i. Why is it the World s most generous Best-Price-Guarantee? q Because we say so. q Because we re nice people. q Because we guarantee the lowest price or we will pay Double-the-Difference in CASH. No other company has a guarantee this generous. j. Can members book Hotels online? YES If yes, is this a complete listing of ALL Hotels available through AP? NO Can members contact the AP for additional availability? YES k. If a potential member wants pricing or availability for a specific hotel stay, or doesn t believe that the Advantage Program can deliver the lowest rates on hotels, what should I do? q Just make up a price about $25 cheaper than the rack rate and write it on the enrollment form, which should be fine. q Tell them to call us later and if we don t have the best rate, they can cancel their membership. q Contact Advantage Services through my manager using their Deal-on-the-table service. It is available 7 days a week to help me close-the-deal. 2 Cruises a. Does AP GUARANTEE the lowest rates on Cruises? YES If yes, is this a written guarantee or a verbal guarantee? Written Guarantee b. Does AP offer every major cruise line? YES If yes, does this include every itinerary? YES 1 of 13

2 c. Can family and friends of members book Cruises with AP through their membership? YES d. How can members request availability for a cruise with AP? e. Is there a limit to how many discount cruises a member can book with AP? NO f. AP is the ONLY program to offer the World s Most Generous Best-Price Guarantee on Cruises (in writing). q True q False g. Why is it the World s most generous Best-Price-Guarantee? q Because we say so. q Because we re nice people. q Because we guarantee the lowest price or we will pay Double-the-Difference in CASH. No other company has a guarantee this generous. h. Can members book cruises online? YES If yes, is this a complete listing of ALL cruises available through AP? NO Can members contact AP for additional availability? YES i. If a potential member wants pricing or availability for a specific cruise, or doesn t believe that the Advantage Program can deliver the lowest rates on cruises, what should I do? q Just make up a price about $25 cheaper than the brochure rate and write it on the enrollment form, which should be fine. q Tell them to call us later and if we don t have the best rate, they can cancel their membership. q Contact Advantage Services through my manager using their Deal-on-the-table service. It is available 7 days a week to help me close-the-deal. 3 Tour Packages a. Does AP GUARANTEE the lowest rates on Tour Packages? YES If yes, is this a written guarantee or a verbal guarantee? Written Guarantee b. Does AP offer every major Tour Package? YES c. How many tour packages does AP offer? Over 8,000 (Refer to your member website for the most updated numbers as AP is always expanding benefits) d. Can members view Tour Package examples online? YES If yes, is that a complete listing of ALL the AP Tour Packages available through AP? NO Can members contact AP for additional tours? YES e. Can family and friends of members book Tour Packages with AP through their membership? YES 2 of 13

3 f. How can members request availability for a Tour Package with AP? g. Is there a limit to how many Tour Packages a member can book through AP? NO h. AP is the ONLY program to offer the World s Most Generous Best-Price Guarantee on Tour Packages (in writing). q True q False i. Why is it the World s most generous Best-Price-Guarantee? q Because we say so. q Because we re nice people. q Because we guarantee the lowest price or we will pay Double-the-Difference in CASH. No other company has a guarantee this generous. 4 Custom Vacations a. Custom Vacations is also referred to as what? q Vacation Your Way q Tour Package Genie q Build a Tour b. Does AP GUARANTEE the lowest rates on Custom Vacations? YES c. How many Custom Vacation options does AP offer? Unlimited d. Can family and friends of members book Custom Vacations? YES e. How can members request Custom Vacations? f. Is there a limit to how many Custom Vacations a member can book through AP? NO g. Which of the following statements are true about Custom Vacations? q Custom Vacations are exclusive offerings q Custom Vacations are virtually limitless q Custom Vacations are wildly popular with members h. AP is the ONLY program to offer the World s Most Generous Best-Price Guarantee on Custom Vacations (in writing). q True q False i. Why is it the World s most generous Best-Price-Guarantee? q Because we say so. q Because we re nice people. q Because we guarantee the lowest price or we will pay Double-the-Difference in CASH. No other company has a guarantee this generous. 3 of 13

4 5 Sports Travel Packages a. Does AP GUARANTEE the lowest rates on Sports Travel Packages? YES If yes, is this a written guarantee or a verbal guarantee? Written Guarantee b. Does AP offer over 5,000 major Sports Travel Packages? YES c. Can family and friends of members book Sports Travel Packages with AP through their membership? YES d. How can members request availability for a discount Sports Travel Package with AP? e. Is there a limit to how many discount Sports Travel Packages a member can book through AP? NO f. AP is the only company to offer the World s Most Generous Best-Price Guarantee on Sports Travel Packages (in writing). q True q False g. Why is it the World s most generous Best-Price-Guarantee? q Because we say so. q Because we re nice people. q Because we guarantee the lowest price or we will pay Double-the-Difference in CASH. No other company has a guarantee this generous. 6 Advantage Weeks a. What is an Advantage Week? (Something close to the below answer is fine) Resort Vacation Weeks at the Guaranteed Lowest Rates and Available Year-round at Vacation Ownership Properties throughout the US, Canada, Mexico, Caribbean and Europe. b. Average Cost for an Advantage Week: $750 c. Average Savings when using an Advantage Week: $700+ d. How can members request availability for an Advantage Week? e. Can a member save over $5,000 on only one 7-night stay using an Advantage Week? YES f. Can a member save more money using Advantage Weeks than their ownership/ membership costs? YES g. Does AP GUARANTEE the lowest rates on Advantage Weeks? YES If yes, is this a written guarantee or a verbal guarantee? Written h. Can an Advantage Week be booked in high-demand areas like Hawaii? YES i. Can Advantage Weeks be booked during high-season and holidays? YES 4 of 13

5 j. What is a properly submitted Advantage Week request? 3 date choices 3 location choices 3 months advance notice (Standard Request) 6-12 months advance notice (Holiday or High-Demand Request) k. What is AP s fulfillment rate on a properly submitted Advantage Week request? q 50% q 75% q 85% q 98% l. Can family and friends use a member s Advantage Weeks? YES m. Can Advantage Weeks be accrued? YES n. Can Advantage Weeks be accelerated? YES o. Are members charged for Advantage Weeks they do not use? NO p. Once a member uses all their Advantage Weeks, how can they get more? They must go through the Marketing Entity whom they purchased their Membership from (usually it will require an upgrade of their membership) q. Can Advantage Weeks be booked online? YES If yes, is the online inventory a listing of ALL Advantage Week availability? NO Can members contact AP for additional availability? YES r. AP is the ONLY program to offer the World s Most Generous Best-Price Guarantee (in writing) on vacation weeks (we call them Advantage Weeks). q True q False s. Why is it the World s most generous Best-Price-Guarantee? q Because we say so. q Because we re nice people. q Because we guarantee the lowest price or we will pay Double-the-Difference in CASH. No other company has a guarantee this generous. 7 Quick Weeks a. What is a Quick Week? (Something close to the below answer is fine) Last-minute highly discounted Resort Weeks, as low as $115 for a 7-night & 8-day stay, Advantage Weeks not sold within 60-days of check-in. b. Quick Weeks are known to be available as low as $115. c. Are Quick Weeks last minute AND off-season, or just last minute? Just last minute d. Is there a limit to how many Quick Weeks a member can book? The answer is typically NO, However, this will vary depending upon your program; refer to your manager or your contract for the specific rule for your Advantage Program e. Can family and friends use a member s Quick Weeks? YES 5 of 13

6 f. Can Quick Weeks be booked online? YES If yes, is the online inventory a listing of ALL Quick Weeks availability? YES Can members contact AP for additional availability? YES g. Quick Weeks can be booked within how many days before check-in? (at 90 days before check-in, 60 days before check-in, 70 days before check-in or 80 days before check-in)? 60-days before check-in 8 Airfares a. How many carriers does AP Book? Over 250 (Refer to your member website for the most updated numbers as AP is always expanding benefits) b. Does AP charge any additional fees on Airfares? NO c. AP offers Airfares to and from which countries? q US, Canada & Mexico q US, France & the UK q Canada, Spain & South Africa q Thailand, Portugal & Greenland q Germany, Canada and Iceland q Virtually every Country in the World d. Does AP guarantee the lowest rates on Airfares? q NO. Discount Airfare doesn t exist q YES, and every ticket also includes a free unicorn e. Does AP provide the best rates on Airfares? Because AP does NOT charge any booking fees, members will find our rates to be the best approximately 50% of the time. 9 Destination Activities a. AP offers over 400,000 Destination Activities in over 5,000 cities. b. Name 4 examples of Destination Activities from the Member Booklet. Any of the options examples from the AP Member Booklet are ok c. Does AP GUARANTEE the lowest rates on Destination Activities, or offer special members only pricing? Special members only pricing. d. Can family and friends of members book Destination Activities? YES e. How can members request Destination Activities? f. Is there a limit to how many Destination Activities a member can book through AP? NO 6 of 13

7 10 Concierge Corner Which of the following services does an AP member have the convenience of booking through the Concierge Corner? q Spa Locator q Operas q Ticket Deals q Musicals q Comedy Shows q Plays q Music Concerts q Fairs & Festivals q Broadway q Family Attractions q Off-Broadway Shows q Ice Shows q Movie Tickets q Discount Car Rentals q Ballet and Dance q Golf q Headliner, Variety or Comedy Shows q Magic Shows q Museums and Exhibits q Any of the above 11 AP Exchange Program for Timeshare Owners a. What is the AP Exchange Fee? $99 b. The AP Exchange Fee is the lowest in the industry. What are RCI and II fees? (You need to know this. They are always changing) c. Are AP Exchanges No-Cost Deposit First or No-Cost Request First? d. How can members request availability for an Exchange with AP? e. What types of Vacation Ownerships can be exchanged? q Fixed Week/Fixed Unit q Fixed Week Floating Unit q Deeded q Lease Hold q Floating Right-To-Use q Vacation Club (not Travel Club ) q Points (other than RCI Points) q Perpetual q Undivided Interest q Fractional q Vacation Home f. When an owner owns Floating time, what is the best way to work with the AP Exchange Program? q Confirm any week they desire first, and then contact AP to exchange that week. q Contact AP before confirming a week to determine what week AP recommends be confirmed for the best exchange value. g. What is a properly submitted Vacation Exchange request? 3 months advance notice (Standard Request) 3 date choices 3 location choices 6-12 months advance notice (Holiday or High-Demand Request) h. Can a member receive an exchange from AP in high-demand areas like Hawaii? Yes 7 of 13

8 i. What is the fulfillment rate on a properly submitted exchange request? q 50% q 75% q 85% q 98% j. Does AP restrict members from returning to the same area on exchange from one year to the other (i.e. Hawaii) like RCI and II? NO k. Can a member receive an exchange from AP during high-season and even holidays? YES l. Can a member exchange for larger sizes (i.e. a Studio for a 1-bedroom, 1-bedroom for 2-bedroom, etc.)? YES If yes, what is the Upgrade Fee? $100 per Size Upgrade m. Can a member exchange for higher Seasons (i.e. a Low Season for a Mid Season, a Mid Season for High season, etc.)? YES If yes, what is the Upgrade Fee? $100 per Season Upgrade n. Can a member exchange a non-holiday for a holiday? YES If yes, what is the Upgrade Fee? Will vary based upon the Holiday o. Can a member exchange a week from a resort that is NOT affiliated with AP (e.g. a week NOT from the resort where they became an AP member and from a resort that is NOT authorized to offer AP in their salesroom)? YES p. Can family and friends use a member s Exchange Benefits? YES q. Does every week, no matter what, qualify for the AP Exchange Program? NO If no, can a member simply call AP and ask if their week qualifies? YES r. Name at least three ways the AP Exchange Program is better than other exchange programs: 1. Lowest Exchange Fees 2. Hawaii availability 3. Always No-Cost Confirm-First 4. Upgrading (Size, Season, Holidays) 5. Can take Multiple Units (No Areas Limit) 6. Can take Multiple Weeks (No Area Limit) 7. Can Exchange Non-affiliated Resorts with AP 12 Advantage Credits a. How are Advantage Credits earned? 1. Certain Travel Purchases 2. Conversion of timeshare weeks (or points) to Advantage Credits b. How are Advantage Credits redeemed? 1. Internet 2. Phone 8 of 13

9 c. Name at least EIGHT TYPES of Advantage Credits redemption options: 1. Hotel Redemption (Credits-for-Hotels) 2. Cruise Redemption (Credits-for-Cruises) 3. CASH Redemption (Credits-for-Cash) 4. TOUR PACKAGE Redemption (Credits-for-Tour Packages) 5. SPORTS TRAVEL Redemption (Credits-for-Sports Travel) 6. AIRFARE Redemption (Credits-for-Airfares) 7. RESORT WEEKS Redemption (Credits-for-Resort Weeks) 8. CUSTOM VACATIONS Redemption (Credits-for-Custom Vacations) d. Why does converting a week to Advantage Credits provide a great value to a member? q Conversion is related to Maintenance Fees, 1 Credit = 1 Dollar q Credits can be redeemed for Cash q Credits can be redeemed for guaranteed best-price travel (not inflated rates) q Advantage Credits provide a safety net to timeshare owners who feel that they can t take a timeshare vacation every year q Credits NEVER expire until used, therefore, members can convert a perishable interval (use-it-or-lose-it) into a non-perishable currency! e. What are the two important sides of the Credit Conversion Value Equation? q Value of the vacation time period being submitted & the Value of the redemption service being provided q Yin & Yang q Tango & Cash q Baker & Gurvitz f. How does AP provide the best of both sides of the Credit Conversion Value Equation? Honest Value (Cash value related to Maintenance Fees) and greatest Redemption Value (1 credit = 1 dollar and Guaranteed best rates on Redemption Services) g. Can a member submit all of their vacation ownerships for Advantage Credits regardless of whether the ownerships are affiliated with AP? YES h. Why would a Points owner want to convert to Advantage Credits? q To correct the devaluation problem that occurs when they try to use their points for cruises, hotels, tours, etc. q To convert their perishable points into non-perishable currency! 9 of 13

10 i. How does AP determine the Credit value of a week being converted to Advantage Credits? Based on the Maintenance Fee of the week being converted, less a small processing fee j. Name at least three ways Advantage Credit Redemption is better than every Cruise Exchange program in the industry: 1. Written Value System (fully disclosed in advance of any transaction) 2. Highest Value System (related to Maintenance Fees) 3. Every Cruise Line 4. Guaranteed Lowest Cruise Pricing (not inflated, no fictitious fees added) 5. Not the Inflate-then-discount Systems offered by others 6. Don t like our Cruise Price? Redeem Credits for CASH! k. When a member wants to participate in the Maintenance Fee Relief program, how does it work? q If they have not yet paid their Maintenance Fees, AP will pay their Maintenance Fees directly to their home resort on their behalf. q If they have already paid their Maintenance Fees, AP will convert their Maintenance Fee to Advantage Credits. l. Statistically, what is the first choice of all owners when they cannot use their owned week? q Traditional deposit (and receive a 2-year credit to withdraw a week) q Convert the week to Advantage Credits and redeem Credits for travel and/or Cash. m. Name several good soundbites you can use to illustrate the value of Advantage Credits 1. Advantage Credits enhance the value of all of your timeshares even if you did not buy them from us 2. Convert a perishable timeshare week to non-perishable currency. 3. With Advantage Credits, you can spend your timeshares like cash, or even receive cash! 4. Use the recovered maintenance fees from your other timeshare to supplement your purchase from us. 5. No other company in the world offers a program like this 6. Advantage Credits provide a high conversion value (related to Maintenance Fees) and a low, redemption costs (guaranteed best-price travel or even cash). 7. The Advantage Credit CASH redemption option provides Maintenance Fee relief when you need it. 8. Advantage Credits provide an unlimited exchange network (i.e. Hotel exchange, Tour exchange, Cruise exchange, Sports Travel exchange, airfare exchange, Custom Vacation exchange etc. 10 of 13

11 n. How does the CASH redemption option keep the system honest? q Cash option ensures honest travel redemption pricing. Without cash, members are trapped and value diminished. q If we don t have the best travel price, the member will take CASH and spent it somewhere else. q Cash is King! Many members just want maintenance fee relief in the form of CASH. o. Which of the following statements are true about the Advantage Credit Conversion system? q Member remains in control (convert only what and when they want) q Advantage Credits NEVER expire until used q Expands timeshare use to an UNLIMITED EXCHANGE NETWORK! q Members use their timeshares for virtually all travel, and can even convert to CASH. q Enhances Timeshare value in synch with 100% of how people actively buy and use travel. q Exposes the weakness of Cruise Exchanges, Point systems and copies, so you have a competitive edge. q #1 choice by members vs. Exchange Banking p. True or False Advantage Credit Conversion turns a perishable interval (use-it-or-lose-it) into non-perishable currency q True q False q. Which of the following is true about the positive impact of Advantage Credits on sales to Timeshare owners! q Timeshare owners will buy with you because of honest flexibility and your Maintenance Fee relief. q Timeshare owners will buy with you to convert their perishable (use-it-or-lose-it) timeshares into non-perishable Advantage Credits. q Points owners will buy with you to correct the negatives inherent to their current points system. q 97% of all weeks submitted are accepted! r. There are 7 reasons why a submission would be declined (listed in the Ts & Cs). They re straightforward, such as too close to check-in, low quality, etc. s. Should I promise a prospective member that their vacation ownership is guaranteed to be accepted or into the Advantage Credit system? No t. If I need to guarantee a prospective member that a specific vacation ownership will be accepted for Advantage Credits conversion, what should I do? q Just make up an answer q Tell them what ever they want to hear to close the deal q Contact Advantage Services through my manager using their Deal-on-the-table service. It is available 7 days a week 11 of 13

12 13 General Information a. Which of the following languages does the AP service? This is dependent upon your contract, you need to refer to your managers for this answer b. AP provides toll-free numbers from the US, Canada, Mexico and Europe. What is the best way for members outside the US, Canada, Mexico and Europe to contact AP at the lowest cost to them? q Call AP and request an immediate return call q AP and request a customer service call q Use the AP members-only website q Any of the above c. What is the website address of the AP Members-Only website? d. What is the AP Annual Renewal Fee for AP members enrolled at your location? Look at your AP Enrollment application for this answer e. Does their enrollment include their first year of fees? YES f. How should you explain the availability of AP membership (check all that apply)? q It s for one year. Just throw it away after a year. q Your purchase entitles you to x annual renewals. Each renewal also allocates more Advantage Weeks and Quick Weeks. q This membership has a $40,000 value. All you need to do is renew each year and continue to save through your benefits. q Your Annual Fee is only $ g. If a member does not pay their AP Annual Renewal Fee, can they simply jump back on at a later year? NO h. Does AP do business with the general public? NO i. What is the Standard AP membership enrollment cost? $40,000 j. Can a person enroll into AP directly? NO If no, what is the only way to become a member? Through an AP Authorized Marketing Entity. k. AP Resort Weeks will range between a 3-Star and a 5-Star. l. Name at least two differences between Advantage Weeks and Quick Weeks: 1. Advantage Weeks are available year-round, Quick Weeks are last-minute 2. Quick Weeks can be booked as low as $ Quick Weeks are unused Advantage Weeks 4. Quick Weeks are unpredictable (less availability choices), while Advantage Weeks will offer much more availability 12 of 13

13 m. How fast can a new member begin receiving service from AP? Within 24 hours of AP receiving their Enrollment form from the Marketing Entity. Sooner if needed. n. What type of deal-on-the-table services can you receive from AP? q Instant Hotel quotes (always the lowest rates and in writing if necessary) q Instant Cruise quotes (always the lowest rates and in writing if necessary) q Instant Tour Package quotes (always the lowest rates and in writing if necessary) q Instant Sports Travel Package quotes (always the lowest rates and in writing if necessary) q Instant Vacation Exchange approvals q Instant Credit Conversion approvals (and in writing if necessary) o. How do I explain the relationship between the Marketing Entity and AP? A strategic alliance created to provide the most valuable membership program in the industry. p. Name the three primary reasons that AP is a scalable and sustainable program: 1. AP is a Technology company 2. AP is a Travel Aggregator 3. AP provides private-client, members-only services q. AP Member Benefits can be categorized into what two categories? q Travel Benefits/Specialized Services q Tour Packages/Exchanges q Health/Life r. How should you refer to the AP Best Price guarantee? (either of the below is fine) 1. The World s Strongest best price guarantee 2. The Word s most generous best price guarantee s. Where can you reference the most current terms and conditions of use? On the Members website AP_Sales Test_ANSWERS_(AC&VE)_ of 13