Leveraging data in payments and card transactions to retain customers and successfully compete with new players

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1 Leveraging data in payments and card transactions to retain customers and successfully compete with new players About the event The 5th Cards and Electronic Payments International Asia Summit and Awards brings together the best-ofbreed players in the cards and payments landscape in Asia-Pacific. The daytime Summit brings industry leaders the opportunity to address key industry issues faced while the evening Awards Gala dinner will showcase and celebrate leading initiatives from Speaking Faculty Includes: Douglas Blakey, Group Editor Consumer Finance, Verdict Usman Khalid, Executive Director and Head, Payments & Mobile Wallets, Standard Chartered Venkatesh Subbaraman, Regional COO, ANZ Banking Group Balaji Natarajan, Head of Asia Payments and Receivables, ANZ Banking Group Mahesh Narayan, ED. Transaction Banking- Mobile Money and E-Commerce, Standard Chartered Milind Sanghavi, VP Head of Digital Payments, OCBC Faraaz Ali, Managing Director Regional Head of Deposits and Secured Lending, DBS Nimish Dwivedi, Business Director for Credit Cards, FE Credit (VP Bank Finance company) Shivram Iyer, Head of Acquiring and Payments, FE Credit (VP Bank Finance company) Saurabh Mundhra, SVP, Emerging Payments, Citibank Sandeep Polisetty, Head of Digital Delivery and Innovation, TMB Bank Ravindra Bajaj, Head of Credit Card Group Product and Usage Portfolio, FE Credit (VP Bank Finance company) Sanjiv Razdan, Senior Vice President, Product Management I Corporate Cards Commercialisation, Asia Pacific, Global Liquidity and Cash Management, HSBC Surabhi Agarwal, SVP Regional Cards, APAC & EMEA, Citibank

2 6 th September :00 8:50 Registration & refreshments Chairperson s opening remarks 8:50 9:00 Douglas Blakey, Group Editor Consumer Finance, Verdict Opening Discussion: Considering whether the Monetary Authority of Singapore s drive to transform the country into a Fintech leader in payments is an opportunity or threat for banks 9:00 9:30 Highlighting the key features of the API Playbook to determine what it means for the future of banks within the wider payments ecosystem Considering the risks of Open Banking to evaluate how you can reap the benefits of the initiative whilst safeguarding customer data Exploring the tangible benefits of Open Banking to discover whether it truly offers more value for the customer Evaluating best practices for transforming legacy systems and the culture of the bank to make innovation in payments possible Identifying the financial institutions which are first-adopters of the initiative to evaluate what the impact has been for their organisation and customer bases Venkatesh Subbaraman, Regional COO, ANZ Banking Group & Usman Khalid, Executive Director and Head, Payments & Mobile Wallets, Standard Chartered Fireside Chat: Analysing cards and payments data to develop a comprehensive image of your customer An informal on-stage discussion between the moderator and speaker. There will also be the opportunity for audience Q&A. 9:30 10:00 Creating a single-view of a Cardholder across multiple accounts and channels to enable better customer segmentation Considering the benefits of monetising customer data to provide analytics to merchants as a way of driving rewards programs Determining how data analytics can be used to best cross-sell and up-sell to customers Highlighting how big data analytics can be used to identify abnormal buying patterns and identify high-risk payments in real-time

3 Discussing how you can leverage big data to create highly personalised experiences for your customers Surabhi Agarwal, SVP Regional Cards, APAC & EMEA, Citibank Debate: Considering whether Instant Payments are the future to determine whether they will ever completely replace card schemes An on-stage debate showcasing different points-of-view on instant payments and their impact on card schemes. The audience will be invited to vote on whether they are for or against the statement at the end of the session 10:00 10:30 Suggesting instant payments are faster, cheaper and more secure for the bank and its customers Highlighting the current disadvantages of batch payments for merchants to evaluate the positive impact a move to instant payments can have on cash flow for SMEs Evaluating the negative impact instant payments could have on your bank s profitability to assess how to protect margins Making a business case to the executive board within your bank to overcome internal opposition to payments innovation Identifying what infrastructure needs to be in place for a seamless customer journey to consider whether it is worth the investment Exploring how card schemes are reacting to instant payments to ensure they do not get cut out of the value chain Balaji Natarajan, Head of Asia Payments and Receivables, ANZ Banking Group & Faraaz Ali, Managing Director Regional Head of Deposits and Secured Lending, DBS & Sanjiv Razdan, Senior Vice President, Product Management I Corporate Cards Commercialisation, Asia Pacific, Global Liquidity and Cash Management, HSBC 10:30 11:00 Refreshments & networking 11:00 11:45 Panel Discussion: Going cashless: Discussing whether a cashless society is within reach to assess how banks can enable this through innovation in technology and infrastructure Evaluating the extent of market penetration of cashless solutions within the various countries in Southeast Asia

4 Assessing what infrastructure needs to be in place in the bank and on the side of the merchant to ensure a seamless customer journey Highlighting how going cashless can reduce the cost of ATM maintenance and other operational costs to evaluate the extent to which it can make your bank more efficient and cost-effective Considering how you can best educate your customers to promote the benefits of going cashless Discussing recent initiatives from MAS, such as the development of UPOS terminals, to determine what more can be done to accelerate the journey towards a cashless society Milind Sanghavi, VP Head of Digital Payments, OCBC Bank Faraaz Ali, Managing Director Regional Head of Deposits and Secured Lending, DBS Saurabh Mundhra, SVP, Emerging Payments, Citibank Mobile Money: the game changer has arrived! 11:45 12:15 Mobile wallets are having a transformative effect on people s lives in developing countries, bringing safer, faster, and easier financial services to the people who need it most. The future success of mobile money, however, depends on the industry s capacity to adapt to a changing landscape. The session shares share insights into this disruptive trend and how it is pushing the limits of innovation to transform banking for the future. Advent and development of mobile money in emerging markets How will mobile money build on banking the unbanked/underbanked? Potential to bring corporates into the eco-system Banking for the future: How banks and corporations can participate in this model? Mahesh Narayan, ED, Transaction Banking- Mobile Money and E-Commerce, Standard Chartered Exploring how TMB Bank is innovating in cards and payments: a case study 12:15 12:45 Providing an overview of the payments ecosystem in Thailand Considering the unique challenges of the Thai market Showcasing current innovative strategies in cards and payments to engage customers Looking towards the future to determine next steps to remain competitive

5 Sandeep Polisetty, Head of Digital Delivery and Innovation, TMB Bank 12:45 2:00 Lunch and Networking Looking towards the future of cross-border payments to find cheaper, safer and faster alternatives 2:00 2:30 Discussing why most banks still rely on SWIFT for cross-border payments to identify the key operational and external challenges that need to be overcome before considering other models Considering alternative models to SWIFT, such as block chain, to evaluate which is the most plausible Analysing emerging players in this space, such as Ripple, to identify how they are disrupting the industry and what this means for banks Determining how banks and regulators can best mitigate risks associated with cross-border payments enabled by block chain, such as money laundering, to safeguard their customers and their own interests Discussing whether the MAS s partnership with Bank of Canada to develop a cross-border solution using crypto tokens will result in an increased uptake of block chain for cross-border payments among Southeast Asian banks Atul Bhuchar, Group Product Head- Payments, DBS Bank Growing cards penetration in a developing market like Vietnam: The FE Credit approach 2:30 3:00 Considering the state-of-play in the Vietnam cards market Highlighting the key challenges of cards penetration in a developing market Showcasing FE Credit s innovative approach to growing cards penetration 3:00 3:30 Nimish Dwivedi, Business Director for Credit Cards, FE Credit (VP Bank Finance company) Shivram Iyer, Head of Acquiring and Payments, FE Credit (VP Bank Finance company) Ravindra Bajaj, Head of Credit Card Group Product and Usage Portfolio, FE Credit (VP Bank Finance company) Refreshments & networking

6 Fireside Chat: Developing card schemes through partnerships with non-banks to enhance loyalty and acquire new customers An informal on-stage discussion between the moderator and speaker. There will also be the opportunity for audience Q&A. 3:30 4:00 Developing strategies to tap into loyal patrons of airlines, retailers and other non-banks to better engage and acquire customers Considering the benefits of using your non-bank partner s marketing team to share the increasing cost of customer acquisition Interrogating what segmented strategy approaches can be used to create a business chain Identifying who reaps the most value from these partnerships to determine the advantages and drawbacks for the various stakeholders Determining how to create a comprehensive engagement plan to ensure you optimise the partnership s potential Surabhi Agarwal, SVP Regional Cards, APAC & EMEA, Citibank AYA Bank Case Study: Cash is King? Exploring the challenges and benefits of going cashless 4:00-4:30 Analysing customer behaviour to ensure a smooth transition to cashless payments Providing an overview of mobile penetration and the payments landscape in Myanmar Leapfrogging from card to mobile payments Myo Win Yee, Head of E-Channels and Financial Inclusion Banking Department, AYA Bank Chairperson s summation 4:30 Douglas Blakey, Group Editor Consumer Finance, Verdict 6:00 7:00 Drinks Reception and Registration for CEPI Awards Dinner 7:00 10:00 CEPI Asia Awards Dinner

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