Public Library Service Model Y

Transcription

1 Public Library Service Mdel Y May 18, 2018 Mdel Review Cnference f the PLSR Steering Cmmittee and CRCs Included in this dcument: Mdel Y Descriptin Mdel Y Glbal Summary and Diagram Mdel Y Review Team Ntes

2 Public Library Service Mdel Y Mdel Title: 6-8 Reginal Library Systems under a Statewide Services Umbrella Summary Descriptin This mdel aligns with delivery regins which als incrprate ne r mre shared ILS. A statewide gverning bard and statewide service management team help prvide and mnitr service expectatins. Creating a statewide service philsphy with a mre frmalized reginal structure. Structure Statewide Gvernance Grup State Library Bard-- Representatinal appintment frm each system (member librarian based?) State Librarian Variatins fr Statewide Gvernance Grup--Statewide service advisry grup(s) Statewide Service Management Team Delivery ILS/ILL Cllectins Cnsulting/CE Technlgy Variatins Team Leader/Functinal Manager versus State Librarian; Management team members culd be respnsible fr multiple service areas Mandatry System Services and Standards t supprt equity f service (SRLAAW Creating Mre Effective Public Library Systems 2013) Statewide services such as ILL; Technlgy Infrastructure; Delivery t reginal hubs; Electrnic Resurces (Baseline); Digitizatin; Discvery Layer; Prtal Reginal System Bard Representatin frm Regin Appintment f citizens and library staff Gegraphically diverse Reginal System staff Online prtal Dedicated staff fr each service area Multiple regin staff such as Facilities and Data Statewide discvery layer Public Library Service Mdel Y Preliminary Mdels fr Review 1

3 ILS The 8 prpsed delivery regins mirrr shared ILS regins. Further mergers f ILSs culd reduce the number f delivery regins. Existing ILSs culd c-exist in larger regins. ILL Reginal ILL service bundaries can be supprted. State-level ILL Supprt. Delivery The mdel wuld mirrr the 8 prpsed delivery regins. Cllectins Electrnic Resurces Sme electrnic resurces such as Overdrive and BadgerLink are already prvided statewide. The statewide apprach culd establish the baseline f resurces alng access t additinal resurces as determined by lcal needs. Digitizatin Supprts statewide services and reginal digitizatin kits. Cnsulting/CE/Prfessinal Develpment Cnsulting staff wuld be based in system areas. Add multiple system regin cnsulting staff such as facilities and data. CE staff culd mirrr number f regins. Technlgy Supprt Prpsed three technlgy regins based n the ideal delivery map r similar map. Delivery regins will supprt their distributin needs. Infrastructure (technlgy regins r Statewide) and reginal field ffices can be supprted by this mdel. Resurce Libraries Reginal resurce libraries t supprt specialized cllectins within a regin. This is a variatin frm the wrkgrup mdel. Culd add statewide resurce library cncept in additin t reginal resurce libraries. Public Library Service Mdel Y Preliminary Mdels fr Review 2

4 Key Challenges/Questins with this Mdel 1. Crdinatin f services. 2. Will sils be reduced? 3. Is it t tp-heavy? Balance f administratin and service. 4. Incentives t merge systems and ILSs. 5. Balancing f state funding between new system areas. 6. Rles fr existing library service agencies/prviders. 7. Implementatin timeline. 8. Can cnsultants share respnsibilities? 9. Hw t determine qualifying skills fr cnsultants 10. Hw can we make it easier fr entire systems merge with each ther? 11. Hw t create an easier way fr a cunty t realign with a different system Public Library Service Mdel Y Preliminary Mdels fr Review 3

5 Public Library Service Mdel Y What Glbal Summary Reduces the number f systems t between 6 and 8, based n the delivery regins recmmended by the Delivery Wrk Grup. Where When Why Hw Structure Gvernance Funding Changes will take place in all areas f the state, althugh thse with large gegraphic areas may feel the change less acutely. The timeline wuld need t be determined. Increase in scale will create efficiencies. Methd wuld need t be determined A statewide management team is respnsible fr delivering services. Includes statewide prtal and discvery layer. Prvides fr a Statewide gverning bard fr all library services, but systems remain with individual gverning bards. Each f the new systems/regins will see new budgets based n the current frmula. The nly way the regins will see increased revenue is if the new larger systems include significantly higher levels f ppulatin. Hw Wrkgrup Recmmendatins Relate: ILS ILL Delivery Cllectins Cnsulting/CE Technlgy Supprt Resurce Library Chapter 43 Statewide discvery layer. N dramatic change needed Wuld align with new system bundaries Bundaries f delivery regins becme the system brders. Wrk grup recmmendatins fulling implemented. Purchasing pls becme larger. Implement nline prtal Overlays 3 technlgy supprt areas.

6 State Management Team Staff (Executin) System Bard System Bard System Bard System Bard System Bard (Gvernance) (Gvernance) (Gvernance) (Gvernance) (Gvernance) System Bard (Gvernance) Executive Directr Executive Directr Executive Directr Executive Directr Executive Directr Executive Directr System Bard (Gvernance) Executive Directr Management Team Management Team Management Team Management Team Management Team Management Team Management Team Staff Staff Staff Staff Staff Staff Staff Mandatry & Discretinary System Services Mandatry & Discretinary System Services Mandatry & Discretinary System Services Mdel Y Reginal Systems State (Funding & Appintments) Statewide Gverning Bard Mandatry & Discretinary System Services Statewide Online State Prtal Mandatry & Discretinary System Services Mandatry & Discretinary System Services Mandatry & Discretinary System Services System Service Statewide Service Statewide Discvery Layer Statewide Service Advisry Cmmittees Advisry Cmmittees Advisry Cmmittees Advisry Cmmittees Advisry Cmmittees Advisry Cmmittees Advisry Cmmittees Member Input Lcal Libraries Lcal Libraries Lcal Libraries Lcal Libraries Lcal Libraries Lcal Libraries Lcal Libraries Lcal Bards Lcal Bards Lcal Bards Lcal Bards Lcal Bards Lcal Bards Lcal Bards Lcal Cmmunities Lcal Cmmunities Lcal Cmmunities Lcal Cmmunities Lcal Cmmunities Lcal Cmmunities Lcal Cmmunities

7 Mdel Y Review Summary Dcument Public Library Service Mdel: Mdel Y 1. What are the Strengths/Upsides f the Mdel? There wuld be mre state invlvement in the systems. Better access t decisin makers, drivers f funding. Mre direct interactin with state plicymakers. Bth psitive and negative. Legislative day is s imprtant, but that culd be everyday. Big prpnent f marketing and public relatins. Libraries fail nw, but this pens a dr t imprve. Efficiencies and access t services. Mre access. Fr example if there was ne persn wh was an expert n smething everyne wuld have access t that persn. One stp shpping. Key basic services wuld be delivered with equal service excellence thrughut the state with ease f access. Assurance f standards f service acrss the state? Mre f an issue f shared expertise. Statewide gverning bard with representatives frm each regin f the state. Greater efficiencies. 8 hubs instead f 16 wuld allw fr efficenciess in delivery, cllectin, administratin. Ptential t save mney. Standards wuld be established fr all libraries. We have the new Wiscnsin standards. It is imprtant t say yu have equal access t services t meet thse standards. Scale is the main virtue. Helps us mve twards equity. Lcal libraries will receive key services where they might be lacking. Inequity has been identified in rural areas f the state with lw system funding, s less services prvided by the system. This wuld ensure the state is delivering a certain set f services that lcal libraries can rely n and expect. Filters dwn t better services fr patrns. Help the library directrs d their jb better and fcus their energies t the patrn. Least resistance, easiest t implement. It isn t a dramatic shift and is a middle grund. Mdel Review Dcumentatin 1

8 Seems realistic as well as prgressive. It s apprachable and a place we can get t, but it is a mve frward and nt sitting in inertia. Transfrmative. One f the fears raised was that nthing wuld change based n this prcess. Even this level f change wuld take curage t enact. The statewide gverning bard in the structure culd be made up f member librarians r system staff and culd insure flexibility and respnsiveness t lcal library issues. 2. What are the ptential challenges/dwnsides f this mdel? Funding. Hw will this wrk with cunty and crss-cunty funding? Statutes say yu can still bill cunties. There might be adjustments needed. Hw wuld cunty gvernment react t this? Sme cmmunities dn t want t pay fr library services. All taxes are seen as negative, s lcal libraries dn t get an increase in funding. This mdel desn t address lcal funding at all. A lss f lcal, reginal autnmy. Nrthern regins will be spread ut even further. Gegraphically, regins will have t be bigger. Further travel fr cnsultants r CE pprtunities. Lss f lcal relatinships. Hw wuld yu structure the new system? If they are structured as they are nw, hw can yu accmmdate services? System gvernance culd be set up differently than they are nw. Mre member libraries t serve in sme areas. Prviding enugh attentin t all the libraries in a larger system wuld be a challenge. Staffing wuld have t be adjusted t accmmdate larger demand. Hw d we handle the peple (staff) wh are in psitins nw? Furlughs, transitins, etc.? Lcatin and physical buildings als play int this. Will staff have t mve their lives t wrk in the new system? Selectin f the reginal hubs. Where are they ging t be? What makes it best fr ur patrns in the state, we culd mve there gradually? Mdel Review Dcumentatin 2

9 This will be cmplex and plitical. Where des the centralizatin prcess live? If it lives within the state it will be subject t prcurement rules. Centralizatin under what umbrella. Hw d we centralize withut sacrificing flexibility? Funding will be based n ppulatin size. Milwaukee will be getting all the mney again. Hw d yu sell that idea when yu re in LaCrsse r Richmnd Center. The current frmula is based n ppulatin. This wn t allw fr equity. Current frmula cnflicts with the gals f the PLSR prcess. Als isn t dynamic Funding f state level service culd als be prblematic, hw is it distributed r funneled? Ambiguity in relatinship between reginal and centralized gvernance? What authrity des the reginal gvernance have? Is it advisry? This mdel implies that nt all services are prvided at the state level, but it desn t define what the breaking pint is. Needs t be better defined. Wuld like a current rganizatinal chart fr hw things are defined nw vs. what this mdel is describing. What is the statewide gverning bard? Representatives frm each system, state librarian, representatives frm advisry grups. Nne f these mdels take int accunt that there are ther levels f decisin making bdies that aren t cnsidered in this mdel. Fr example ILS cnsrtia. They culd chse t cperate. Incrpratin f existing plicy and funding bdies utside systems are nt cnsidered. A lss f cntrl and status by individuals. Library system bards, library system directrs, resurce libraries and librarians. 3. What is the unique cntributin/apprach f this mdel? It balances things. Allws fr statewide verall services that will benefit libraries and patrns but als has reginal cntrl but allws fr reginal vices. Cmprmise Least dramatic (and traumatic) Mdel Review Dcumentatin 3

10 There are things that wuld really help library directrs that will filter dwn t patrns. Lts f statewide services and access t expertise. Gd balance between statewide and lcal needs. Reginal peple n state bard wuld represent the mre lcal views and have a vice t bring issues up. Legal questins culd be answered via htline. Expertise is easily accessible. This mdel is based n delivery wrkgrup and they have strng data. Als implied by many f the ther wrkgrups. Patrns expect speed and delivery s libraries shuld t. Dramatically reduces the number f systems. This was recmmended in almst every wrkgrup. Eliminates duplicatin f effrt and gives everyne great access t expertise. 4. Which design principles des this mdel fully satisfy, partially satisfy, and fail t satisfy? Fully Satisfied Principles: This might just be a start, but because f issues arund funding it might be partially satisfied. It isn t extreme, but it has rm fr mvement Has ptential Member libraries n a system bard that interacts with the state Wuld be flexible and respnsive There are differing views in a regin that has t filter up t the state Nthing wuld prhibit individual libraries frm cllabrating n a greater scale What happens t WPLC, an alliance f 16 library systems? Are systems as flexible as they are nw? Ges back t the questin f authrity f reginal gvernance. If it stays the same as it is nw it wuld stay the same. Will save lcal library directrs time and mney Mdel Review Dcumentatin 4

11 9 10 Within the cntext f system services it des fulfill, therwise maybe nt. What is the lcal municipal respnsibility t fulfil these need? By design, that s what this mdel des It all has t start with basic standards and guidelines The mdel itself gives sme libraries things, but it desn t take away If we assume that funding is adequate, this fully satisfies this requirement Partially Satisfied Principles: 10 3 Nt fleshed ut enugh Is sme f this already in place? 4 Same amunt as nw Representatin n representative bards Fails t Satisfy these Principles: Unclear r Nt Sure if this/these Principles are Satisfied: 1 7 Hard t say The funding level fr systems is stuck withut statutry changes, if yu dn t change the frmula the mney has t cme frm smewhere 5. Des this mdel create winners/lsers r des everyne win? I think everybdy wins. As lng as we talk abut full implementatin and nt during implementatin. Delivery will help everyne Libraries will have better access t expertise and higher level resurces Will small libraries have as strng f a vice in larger reginal service areas? Will they be able t build relatinships? Sacrificing cnnectins can be seen as a lss. Will IT peple be able t knw what yur library cabling lks like Mdel Review Dcumentatin 5

12 Perceptin that Staffing is increased in wrkgrup mdels. There wuld be mre cnsistant visits based n new staff. Will highly functining libraries nt lse instead f win? Everyne cmes up t the level f highly functin libraries, but this wuldn t d much fr thse libraries. Will things be taken away frm sme libraries at the lcal level because services are prvided frm a larger regin f service? That mney wn t be able t be funded/spent and culd be reduced. Niclet has ne tech guy fr 42 libraries. This is an equity issue. Equity issues are the result f a chice made at sme pint. Are we lking fr state funding t replace lcal funding. Cnsensus: The intent is there t start mving twards having mre winners. Which library stakehlders are likely t be strngly supprtive? Why? Rural Library directrs Library patrns Which are likely t be resistant? Why? Resurce libraries System Maybe nt Well funded systems Well functining systems 6. Suggested Changes t Imprve the Mdel What changes culd be made t this mdel t imprve its respnsiveness t the design principles, reduce the dwnsides, and reduce lsses fr ne r mre stakehlders? Include sme srt f transitin. Maybe we start with 16 hubs that mves t 8 systems. Prvide guidance and help fr libraries t meet standards thrugh cnsulting. Define thse standards first New system r reginal level service? Desn t explicitly state what reginal services are, but des define state. That wuld be helpful. There shuld be flexibility, but minimum standards are necessary Als standards fr thse services What will systems even be ding? Systems take respnsibility fr E-rate applicatin? Better explanatin f filling ut the annual reprt. New directr btcamp? Mdel Review Dcumentatin 6

13 Supprt fr budget planning, grant applicatins? These types f activities build a trusting relatinship between the system and libraries. Examine the ppulatin mdels fr regins, the way the funding is distributed nw. The delivery map might create winners and lsers Nt fcused n highways Define incentives, what culd encurage peple t start ding this n their wn Shuld there als be penalties fr nn-cmpliance? 1% increase in state aid? 5 day a week delivery as an example, it s baked int the wrkgrup reprts Define layers f gvernment mre clearly Custmer service representative mdel. We shuld expect the service mdel prvider t prvide that level f service t keep yur business. Accunt representatives. Even if that persn changes, the supprt shuld be cntinue t be delivered at a high standard. Each library shuld be treated differently and each service prvider can t build relatinships the same way. One size desn t fit all. 7. Questins that Need Answers/Infrmatin We Need What are the questins abut this mdel that first need t be answered t enable us t make a decisin abut whether this mdel is wrth pursing? In ther wrds, what additinal infrmatin d we need t infrm ur judgements abut this mdel? What infrmatin is mst critical fr us t knw? Where might this infrmatin be available? Talk thrugh hw things get dwn t the level f helping patrns. What is the value case t the lcal library? Mre definitin in the statewide gvernance sectin. Fr example: Wh appints the gverning bard? Hw shuld a library be representative at a bard level when there are disagreements amng the libraries they are charged with recmmending? Hw d reginal cncerns get represented adequately at the state level? Cst analysis. Price it ut a little mre. Cnvert percentages t dllar amunts. In the funding reprt. Dig int the funding reprt a little mre. Can we assume that this will be fully funded? Is there new mney? Transitin plan? Shuld be clearer. On a scale f 1 5 hw d yu feel abut the mdel? 4 4 if fully funded Mdel Review Dcumentatin 7

14 5 Feedback frm large grup discussin: I lve it. What are the benefits t lcal libraries? It cnslidates expertise and allws lcal library directrs mre access t that expertise withut requiring them t jump thrugh hps. Takes state prvided cre services ff f the system s plate. The system wuld have mre pprtunity t interact with member libraries and prvide the services they need. Wuld delivery be prvided at a statewide level? Yes ILS is nt discussed in the Wrkgrup reprt, did yu talk abut it. It als wasn t addressed in this discussin. Nt talking abut a statewide ILS The mdel reduces the number f system and aligns t delivery Didn t talk abut a specific map, but used the delivery map as a pint f reference during the discussin Talked abut accuntability t members, did yu talk abut accuntability frm abve? What type f versight wuld the statewide bard prvide? Added that t the tweaks that system service standards needed t be defined. Mdel Review Dcumentatin 8