SEARS ADD-ON SERVICES

Transcription

1 SEARS ADD-ON SERVICES

2 Sears Add-on Services - Overview Sears Add on Services is a business process followed by Sears Retail Installation Services to offer additional products or services to end customers, while the providers are on-site performing the scheduled installation services for the products or services that customer purchased at Point Of Sale. The list of Add-On Services will be available for the service provider, as well as the end customer as part of service order details. The sale will be completed as an offline process between the end customer and service provider. Provider will be able to include the completed Add-On Services in the service order and submit for payment. Sears Enterprise Buyer Account will be able to close the service order and pay the service provider for the add-on services along with the service order total. ** Cost Price (Paid to Provider) - is the price that provider s payment would be based on. Sell Price (End Customer Charge) is the retail price, or the price that customer pays Sears, for the materials and labor.

3 Sears Ad-on Services - Benefits Providers no longer have to call Winter Park for a Change of Scope approval. Sears will close the service order and pay the Provider for the add-on services along with the service order total. Providers can search service orders by check #. Cost and sell price of each SKU is displayed and can not be changed. Providers will enter the sell price and the system will calculate price based on Margin Rate which will be displayed. If the SKU type is other, then the provider should be able to enter the Sell price. System should calculate the Cost price based on the margin rate for that SKU.

4 Accepted Service Order Providers will only see the list of Ad on SKUs once the service order has been Accepted The price listed under the Provider Paid column is not negotiable.

5 Service Order Provider Copy The PDF version of a service order for Providers and customers will show the same prices. The prices are what the customer pays Sears.

6 Completed Service Order for Payment ` Providers must check the box to see a list of ad on items

7 Completed Service Order for Payment ` Step 1 Apply additional services to the service order Add quantities for each SKU. If another SKU is added Providers must provide description and pricing. Step 2 Add customer Payment - by Check Enter check #. The total under End Customer Charge must match check amount. If not enter the paid check amount in the generic field

8 Completed Service Order for Payment Step 2 Add customer Payment - by Credit Card Complete all required fields if customer pays by credit card. Providers should receive a Pre- Authorization # when calling the credit card company at the customers house. The total under End Customer Cost must match the Amount Authorized. If not enter the amount authorized amount in the generic field.

9 Completion Confirmation ` ` Job Completed Provider can use the Completion Record tab for a payment break down.

10 Order History ` Order History allows Providers to see actions taken on a service order along with pricing.

11 New sub status Waiting for Payment When a Provider completes a service order and chooses cash or check as the method of payment the Service order will show a status of Waiting for Payment Allow up to 5 business day for payment to clear and funds to be released.

12 Contact Please contact Val at if you need any additional training.