Table of Contents Hotels 04-17

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1 Welcome to

2 Table of Contents Hotels Visa Worldwide Concierge Visa GCAS Services Visa Global Assistance Services Travel Insurance ComBank Max Loyalty Rewards 28 NFC (Near Field Communication) 29 ComBank Flexi-Payment Plan 30 FAQ's 31 ComBank Contact Details 32-33

3 01 Visa Signature card Beyond the ordinary, towards the extraordinary.

4 02 Welcome

5 With Visa Signature Contactless Card you will have access to the highest level of personal service and an extraordinary selection of benefits. With comprehensive purchasing power and protection, a dedicated Concierge Service, full multi-trip travel insurance and a carefully selected range of privileges the Visa Signature Contactless Card is completely at your disposal. 03

6 04 Hotels.com Hotels.com offers hundreds of thousands of bookable properties in more than 200 countries, ranging from international chains and all-inclusive resorts to local favorites and bed & breakfasts, together with all the information needed to book the perfect stay. Travellers can book online or by contacting one of the multilingual call centers with 24/7 service hours. Offer: Enjoy 8% off Hotels.com bookings when you pay with Visa Valid untill 31 st December 2019 *Terms and Conditions apply How to Redeem 1. Visit 2. Browse hotels and key in promo code VISA8 at checkout 3. Pay with a valid Visa card to complete the order.

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8 06 Visa Luxury Hotel Collection VLHC is composed of over 900 intriguing and prestigious properties. All properties, from boutique gems to world famous hotels, provide a premium collection of benefits specially designed to offer an unparalleled experience. Offer: Best available rate guarantee Automatic room upgrade upon arrival, when available Complimentary in-room Wi-Fi, when available Complimentary continental breakfast daily US$25 food or beverage credit VIP Guest status 3PM check-out upon request, when available Valid till 31 st December 2019 *Terms and Conditions apply How to Redeem 1. Visit visaluxuryhotels.com 2. Search for desired hotels on site. 3. Book with Visa card to get the 7 benefits.

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10 08 Fairmont Hotels & Resorts With more than 70 hotels globally, the Fairmont collection boasts some of the most iconic and distinctive hotels in the world. Fairmont is part of the AccorHotels Group, the world s leading hotel operator with more than 4,000 hotels in over 90 countries. Offer: Stay 2 Nights and Get 15% Off + $50 Hotel Credit (per stay) Valid till 31 st December 2019 *Terms and Conditions apply How to Redeem 1. Go to 2. Search the site based on the intended travel date and length of stay 3. Pay with a valid Visa card to complete the order

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12 10 Kaligo.com Kaligo is the industry s first travel provider offering airline mileages as rewards on hotel bookings with partnerships across over 40 airline brands around the globe Offer: Earn up to 10,000 miles per night on every hotel stay, plus 25% extra miles Valid till 31 st December 2019 *Terms and Conditions apply How to Redeem 1. Go to www. swissotel.com/visaappetitetostay 2. Search the site based on the intended travel date and length of stay 3. Pay with a valid Visa card to complete the order

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14 12 BeMyGuest.com BeMyGuest is a leading provider of activities and tours across Asia. It has earned multiple awards including the Best Activities and Tours Website 2015 by ITB Asia and #4 travel company on Fast Company's 50 World s Most Innovative Companies Experience the world through thousands of attractions, tours, and activities being offered with discounts of up to 59% through the BeMyGuestpartnership with Visa. Offer: Enjoy up to 59% off when you pay with Visa Valid till 31 st December 2019 *Terms and Conditions apply How to Redeem 1. Visit visa.bemyguest.com.sg/premium 2. Browse activities based on your travel destination 3. Pay with a valid Visa card to complete the order

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16 14 HomeAway HomeAway, is the world leader in vacation rentals with sites representing more than two million places to stay in 190 countries, and is a part of the Expedia, Inc. family of brands. Offer: US$25 off with HomeAway vacation rentals (new customers) 5% off HomeAway vacation rentals (all customers) Valid till 31 st December 2019 *Terms and Conditions apply How to Redeem 1. Visit local HomeAway website: 2. Browse listings and key in promo code VISANEW25 or VISA5OFF at checkout 3. Pay with a valid Visa card to complete the order

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18 16 Preferred Hotels & Resorts Save 10% off the best available rate and enjoy complimentary daily breakfast for two at over 275 participating Preferred Hotels & Resorts properties around the globe when you book and pay with your Visa card. Offer: 10% Off the Best Available Rate + Complimentary Daily Breakfast for 2 Valid till 31 st December 2019 *Terms and Conditions apply How to Redeem 1. Visit offers/visa-worlds-offer 2. Search the site based on the intended travel date and length of stay 3. Pay with a valid Visa card to complete the order

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20 18 Visa Worldwide Concierge

21 Supported by 4 centers located in Sydney, Shanghai, Atlanta and London with over 100 Concierge experts 19 Accessibility Best in class CRM systems Multi language support 24/7, worldwide network of toll free/collect call numbers through visa website Telephony, mobile, internet, and live chat Korean, English, Japanese, Cantonese, Mandarin, Malay, Thai & Arabic To contact the concierge please call Signature cards +94 (0)

22 20 Flight and Transport Destination based flights, airport transfers and car hire Live Events Access to sold out and exclusive concerts, film premiers, sporting events Leisure & Entertainment Corporate events, parties, restaurant bookings, culture, clubs Body & Mind Personal trainers, spas, wellness, sports clubs, makeovers Shopping Special gift purchases, personal shoppers, flowers, wedding lists, repairs Motors & Cars Buying & Selling, imports, vehicle hire, unclamping, service and maintenance Dining Reservations for top restaurants in over 60 cities with complimentary benefits Theatre Tickets and hospitality packages at the world s best shows Golf Corporate golf days, tee-times, gifts, retail, special offers, golf getaways, play with the pros and the Golf Club Travel Experiences Destination based travel experiences, including luxury Tuscany driving experience, private island retreats, African safaris and more

23 Day-to-day Lifestyle Travel 21 Transport Services Taxi, Plane Nightlife Restaurant, Club Travels Taxi, Plane Shipping Courier, Flower Culture Museum, Exhibition Accommodation Hotel, Villa Booking Ticketing, Restaurants Spectacles Theatre, Opera Occasions Birthday, Wedding At Home Ticketing, Restaurants Excursions Unusual, Adventure Experiences First Flight, Extreme Booking Ticketing, Restaurants Others Good plans, VIP access Eccentricities Crazy things

24 22 A comprehensive Suite of Services Visa GCAS Services As a Visa Signature Cardholder you are never inconvenienced and your safety is our top priority. In this regard, we have developed a number of safety measures including Emergency Card Replacement and Lost and Stolen Card Reporting to keep you moving ahead with critical protective precision. Please call Visa Global Customer Assistance Service Number on

25 23 Emergency Cash Disbursement (ECD) Cardholders can get cash at 270,000+ locations worldwide Issuers must approve emergency requests before cash dispersal Emergency Card Replacement(ECR) Replacement card is usually delivered in 1 to 3 business days in US and abroad Delivery of card requires issuer approval Lost and Stolen Reporting (LSC) 24/7 emergency support worldwide Agent takes a full report or contacts issuer to complete request Cardholder Inquiry Service (CIS) 24/7 cardholder account inquiry and call support via domestic toll-free number and global network of 70+ toll-free numbers

26 24 Visa Global Assistance Services GCAS Toll-Free Numbers Visa Cardholders traveling in any of the following countries can make a lost/stolen Visa card report and request for emergency services by using the following toll-free numbers (Cardholders dialing these numbers from a mobile of hotel phones overseas might be charged a fee by the local operator). If the country you are in is not listed on the next page, or if you experience difficulties using any of the toll-free numbers; please call Legend: Await second dial tone BOLD indicates dial format change or access codes that must be dialed before the actual toll-free

27 Australia Austria Bahrain Malaysia New Zealand Qatar Brazil Canada Cambodia China (South) China (North) France Germany Greece Hong Kong India Indonesia Italy Japan Russia (Moscow and St. Petersburg only) Russia (Outside Moscow and St. Petersburg) Saudi Arabia Singapore South Africa South Korea Thailand United Arab Emirates United Kingdom United States Vietnam

28 26 Travel Insurance Any Credit Card holder of a Visa Signature issued by Commercial Bank of Ceylon PLC and any member of his/her immediate family who is accompanying the Credit Cardholder on an insured journey outside the geographical limits of Sri Lanka is covered under this policy. This comprehensive insurance covers emergency accident and medical expenses & evacuation, repatriation loss of common carrier checked in, baggage delay of checked in baggage, loss of passport and much more (for full range of benefits and for the terms and conditions please refer the web link below). As soon as the need arise, the insured person can call up Fairfirst Insurance Ltd.Local Assistance - Tel For assistance anywhere in the world please call AFRO ASIA ASSITANCE AAA Country Contact Number (24 Hrs / 7 days) USA / Canada France / Europe Other Countries excluding Sri Lanka Fax : How to get the cover Purchase the air tickets through Commercial Bank Premium / Visa Signature Card (including the return air ticket)

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30 28 ComBank Max Loyalty Rewards Commercial Bank is the only Bank in Sri Lanka that rewards both Credit and Debit Cardholders with points every time you spend with ComBank Max Loyalty Rewards. Points can be earned on Domestic and International spends as well. So, start earning as you please with ComBank Max Loyalty Rewards. Earn Rate 1 Reward point = for every LKR 500/- spent through your Debit Card 1 Reward point = for every LKR 300/- spent through your Silver, Gold and Platinum Credit Card 1 Reward point = for every LKR 100/- spent through your Visa Signature Credit Card Burn Rate 1 point = LKR 1/- for all Cards How to Redeem 1. Visit 2. Activate your Max Loyalty Rewards Account by using your NIC as the Login ID 3. Redeem COMBANK Max Loyalty Rewards in exchange for hotel reservation, online shopping, flight bookings, car rentals etc.

31 NFC (Near Field Communication) 29 Near Field Communication (NFC) technology is designed for portable devices, to offer convenience to customers.this technology allows data to pass from one device to another by touch or by being in extreme close proximity; this will require a customer to touch their card in front of the machine, swiping is not required. The process thereafter remains constant; the purchase is authorized, processed, and billed securely as with a traditional Visa card. So, all you need to do is Tap 'n Go. NFC is also referred to as Contactless Visa Card Transaction limits and protocol of NFC transactions are as follows: Up to Rs.5,000/- Customers can simply Tap 'n Go and no receipt is required. An SMS will be sent to the cardholder, if the SMS alert facility is available. From Rs.5,000/- to 20,000/- Customers can simply Tap but the merchant is required to handover the receipt and obtain the receipt with the customer s signature. Above Rs.20,000/- To be carried out as regular POS transactions with chip inserted through swiping which requires the customer to sign a receipt. Look for the symbol at check out Tap your card on the POS machine Go when it beeps or when the green light blinks Note: when making payments for goods and services in some overseas countries, you might be requested to enter a PIN number at the POS terminals. In such an instance, you may inform the merchant that your card is a Signature based Card and a PIN number is not required. However, if the merchant insists for the PIN number, you may enter your credit card ATM PIN number to complete the transaction.

32 30 ComBank Flexi Payment Plan Flexi is a payment plan option for Credit Cardholders who were unable to convert their transaction to Easy Payment Plan at merchant locations, but still prefer to pay in monthly instalments. The features of the Flexi Payment Plan are listed below: Single Transaction above Rs.25,000/- and within the Credit Card limit will be accepted. Categories such as purchase of Air ticket, Educational, Medical, Electrical Items and Consumer products will be accepted for conversion under Flexi Plan. Credit Cardholder should inform the bank his/ her willingness to convert registered transaction for Flexi Payment Plan. Credit Cardholder can request for the payment plan by informing the hotline Tel: and is subject to a commission. Applicable chargers for Flexi Payment Plan Repayment period *The rates are subject to change Commission percentage 3% 6% 10% 15%

33 31 FAQ's What is Contactless Visa Card? Contactless Visa Card is a fast and convenient way to pay for every day purchases. It is based on secure, contactless chip technology designed to help you spend less time at the cash register and give you the freedom to spend more time on the things that matters most to you. The technology allows you to pay by simply waving your card when prompted by the contactless reader at the cashier or checkout. Most of the time, you won t be asked to sign or enter a PIN, but for high value purchases you will be required to sign a receipt. What are the limits for paywave contactless transactions? (Tap 'n Go) In Sri Lanka, the value for contactless transactions is set at Rs.5,000/-. Transactions valued above Rs.5,000/- and up to Rs.20,000/- you can still tap the card but you will be requested to sign a receipt. For transactions above Rs.20,000/- you need to swipe/ dip the card (based on the functionality of the point of sale terminal) and sign a receipt as you do for any other transactions. This contactless limit for transactions is set by Visa International and may differ from country to country depending on the usage of the technology (example: In Australia the contactless limit is 120 Dollars for a transaction). Is Contactless Visa Card secure? Contactless Visa Card provides faster transactions and increased convenience while still maintaining Visa s high-security standards. Contactless Visa Card cards use the same secure technology as any other Visa chip card. In addition, cardholders remain in control of their cards during the entire transaction, further reducing the risk of fraud.

34 32 Is there any chance that I could be debited twice for the same transaction on my contactless card? No, for a Contactless Visa Card payment to take place, a retailer must enter the payment amount in order to activate the contactless reader. You then need to place your Contactless Visa Card card close to the reader for the transaction to complete. This means that multiple contactless payments cannot be made without your knowledge. All Contactless Visa Card readers are designed only to perform one transaction at a time. As a safeguard, each transaction must be completed or cancelled before another one can take place. Could I be debited twice if I have more than one contactless card? No, as Contactless Visa Card readers will communicate with one card at a time. If the shop s reader finds more than one contactless card in your wallet or purse, you will be asked to select one card to pay. Could I unknowingly have made a purchase if I walk past the reader? No. Your card has to be waved within 4cm of the card reader for more than half a second and the retailer must have first entered the amount for you to approve. Terminals can only process one payment transaction at a time. Is it possible to create a counterfeit card from intercepted contactless card? No. Contactless Visa Card-enabled cards contain an embedded chip that uses advanced cryptographic security to generate a unique code for each and every transaction. So if a criminal attempts to use intercepted data to manufacture a counterfeit card, we as the card issuing Bank would be able to identify and prevent such transactions from taking place.

35 However, in the event that you are not entirely satisfied with the manner in which you have been served, or if our products do not meet your expectations, you may provide your feedback in the following manner. 33 Submit your feedback online Mail your concerns to: Manager Commercial bank Card Centre, 3 rd Floor, No. 01, Union Place, Colombo 02 Or us on Premiumcards@combank.net You may also write to us on secure message facility on Online Banking Call on the dedicated customer hotline on: Visit our branch You may visit any of our Commercial Bank branches and speak to any of our branch staff who would be happy to assist you. Service Level commitment If we are unable to resolve the matter immediately, we will provide you with a solution within five working days of receiving your feedback. However some issues may be more complex and could take a little longer to resolve. In this case, we will provide you with an estimated response time. The Office of the Financial Ombudsman - Sri Lanka While we would prefer to always resolve any concern raised with us to your complete satisfaction, you can also write to the Office of the Financial Ombudsman and request redress.

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