Germany Global Customer Reference Program

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1 Activities Germany Global

2 Activities Global SAP BELIEVES YOU OUR CUSTOMER TELL OUR STORY BEST Your experience as a technology leader is an important source of information to us, and also to our entire ecosystem. We invite you to enhance your partnership with SAP by becoming one of our reference customers. Testify on behalf of SAP and showcase how your business is succeeding using SAP solutions. Throughout the duration of our engagement and your collaboration with us as a reference customer, SAP will look after your needs. We are committed to providing value to all our customers because we understand that your success is our success. ADVANTAGES OF BECOMING A REFERENCE CUSTOMER FOR SAP As a reference customer, you gain the benefits of our: Large customer community Build new relationships, network with reference peers at conferences, exchange best practices and lessons learned, and gain insights. Great customer care Enjoy a privileged relationship with your SAP reference manager. Visibility and leadership opportunities Take advantage of speaker opportunities at large SAP conferences such as SAPPHIRE NOW, and participate in cobranding activities. Cobranding allows you to build your personal and your company s brand through comarketing activities such as success stories, business transformation studies, and press and analyst interviews. points Get rewarded for the support you provide. You can use your reference points for various SAP offers, credit, and future business opportunities, depending on the local regulations of the program in your country. 2 / 7 2 / 7

3 REFERENCE ACTIVITIES AND POINTS We tailor our engagement to match your willingness and readiness. SAP offers multiple different formats that allow you to share your success. All activities are agreed upon between you and your reference manager to make this collaboration successful and enjoyable. Sales Activities Speak in person or on the phone to one or several of SAP s prospective customers. You can engage in: telephone calls Full-day or half-day reference visits (1:1) slive calls or on-site visits (1:few) Roundtable discussions at SAP events Activities PROGRAM ACTIVITIES AND THEIR REFERENCE POINTS One point equals one euro. 300 call German 550 call English 750 Half-day visit (1:1) Marketing Activities Showcase your success publicly using collateral, videos, posters, or even social media. Join our great industry events and take part in a wide variety of activities. For example, you can: Engage in speaking opportunities at SAP events Produce collateral that highlights your successes Participate in interviews with the press and analysts Record a video testimonial about your experience with SAP Other Activities Allow SAP to use your logo, engage in key customer projects, and collaborate with you on future ideas. 1,500 Full-day visit (1:1) 2,500 slive call (1:few) We reward you with reference points for the support you provide to us. You may use reference points against any SAP invoice, be it training courses organized by the SAP Education organization, SAP Consulting services, SAP software licenses, or SAP support. A credit note will be issued automatically following reference activities initiated by your reference manager. 3 / 7 3 / 7

4 TERMS AND CONDITIONS Activities program The reference customer participates in the reference customer program of SAP Deutschland SE & Co. KG (herein: SAP) pursuant to the information provided in the nomination form. The customer agrees to provide information on the implemented functions of the reference solution. For this purpose, the customer will receive a questionnaire from SAP Deutschland's reference customer management. The reference customer is willing to perform reference customer activities in collaboration with SAP, with the objective of boosting the business value of SAP and its products. SAP does not hereby lay claim to the execution of such reference activities or to the achievement of these objectives. SAP will provide the reference customer with the name and contact details of the SAP reference manager who will work with the reference customer as part of the reference customer program. SAP will contact the reference customer to organize reference activities. All reference activities will be discussed with the reference customer in advance so that they can govern the timing, frequency, and content-related design of the planned activities. The reference customer has the right to decline requests from SAP regarding the alignment of reference customer activities at their own discretion. For reference customer visits, the reference customer will receive a list of participants in advance. The customer has the right to refuse participants (for example, from competitors). SAP customers who take part in the Global and who obtain advantages through this must not use these advantages to unlawfully influence actions and decisions by providing, offering, promising, or authorizing these advantages or their equivalent either directly or indirectly to one of the following parties: Employees, consultants, or representatives of interested parties Officials or employees of authorities Official representatives or candidates of political parties Officials or employees of public international organizations Immediate family members of such persons (or any other person) to the advantage of this person Business-related maintenance activities during the implementation of this program must be appropriate, transparent, and compliant with the regulations of the host company, and must not purport to attempt to try and influence business decisions. Public Sector customers that wish to take part in the bonus program require prior approval from the SAP Legal Compliance and Integrity Office. The SAP reference manager is responsible for requesting this from the SAP Legal Compliance and Integrity Office. Credit notes The reference customer receives an expense allowance from SAP for reference activities that they organize as part of SAP's reference customer program (see the "Bonus " section). The bonus regulation applies exclusively to such reference activities that the reference customer organizes for third parties, therefore notably not for visits to companies within their own corporation. 4 / 7 4 / 7

5 TERMS AND CONDITIONS Activities Credit notes The amount is credited to the reference customer's SAP account and can be used to offset SAP services availed of by the reference customer (purchase and maintenance of software, training courses, consultation). The credit note of the expense allowance mentioned above is applied only if the relevant reference activity was agreed with the reference manager in good time (meaning before the activity). Therefore, the reference customer will forward all reference queries received from third parties (SAP, partner companies, or interested companies) to reference customer management. Confidential and proprietary information, liability SAP and the reference customer will not use the other party's confidential information without prior written consent if this does not take place within the reference customer program or within the agreed or legal framework. This also applies to all of a party's information that is made available to the other party within the reference customer program. Where possible, the confidential information is to be destroyed or returned upon completion. Confidential information is deemed to be all written information marked with "confidential" or a similar label in a visible location, all verbal information, and all transmitted data in electronic format or any other format, which is explicitly identified as confidential upon disclosure, as well as all information that is to be viewed as confidential due to the circumstances in which it is disclosed. Furthermore, confidential information includes all information that a party receives from third parties and is obliged to handle as confidential if this information has been identified as confidential as described above. Inclusion in the reference customer program does not give rise to any rights to patents, copyrights, or any other intellectual property of SAP or the reference customer. This also applies to the rights of persons involved to information of the other party that was exchanged within the framework of the reference customer program. Exempt from this are rights to the verification of information that arise within the relationship between SAP and the reference customer as agreed in this document. The parties shall be mutually liable for compensation for damage or expenses, irrespective of the legal grounds, including unlawful acts, only in cases of (a) obligation to indemnify pursuant to the Product Liability Act, or (b) gross negligence or intent of the respective party, or (c) the absence of a promised or guaranteed property, or (d) personal injuries. If a party is liable for gross negligence of employees who are neither bodies nor executive employees of the respective party, the entire liability of the party is limited to such damage and to such a maximum extent of damage that was typically foreseeable for the party at the time of the conclusion of the contract due to the circumstances known to the party at that time with regard to the reference customer program of SAP Deutschland SE & Co. KG. The exclusion or limitation of entitlements pursuant to the preceding paragraphs of this section also applies to entitlements of a party with respect to employees or agents of the other party. 5 / 7 5 / 7

6 INTERESTED IN JOINING OUR PROGRAM? Simply contact your SAP account executive, or send an to your SAP reference manager. We are happy to assist you. Activities Marline Gmelin SAP Management E: WATCH THIS 1-MINUTE VIDEO to discover the Global. FIND OUT MORE Thank you for your interest in SAP. Let us know how we can help improve your business practices and processes with SAP solutions and services. Visit the SAP sales office nearest you. 6 / 7 6 / 7 Studio SAP 45944enUS (16/12)

7 No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP SE or an SAP affiliate company. SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP SE (or an SAP affiliate company) in Germany and other countries. Please see for additional trademark information and notices. Some software products marketed by SAP SE and its distributors contain proprietary software components of other software vendors. National product specifications may vary. These materials are provided by SAP SE or an SAP affiliate company for informational purposes only, without representation or warranty of any kind, and SAP SE or its affiliated companies shall not be liable for errors or omissions with respect to the materials. The only warranties for SAP SE or SAP affiliate company products and services are those that are set forth in the express warranty statements accompanying such products and services, if any. Nothing herein should be construed as constituting an additional warranty. In particular, SAP SE or its affiliated companies have no obligation to pursue any course of business outlined in this document or any related presentation, or to develop or release any functionality mentioned therein. This document, or any related presentation, and SAP SE s or its affiliated companies strategy and possible future developments, products, and/or platform directions and functionality are all subject to change and may be changed by SAP SE or its affiliated companies at any time for any reason without notice. The information in this document is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates, and they should not be relied upon in making purchasing decisions. 7 / 7

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