How the New Zealand Government is improving open data release and online engagement. Department of Internal Affairs

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Arthur Kennedy
6 years ago
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1 How the New Zealand Government is improving open data release and online engagement Department of Internal Affairs

2 Strategic context Better public engagement and better open data ICT Strategy Seamless, integrated and trusted public services Information-driven insights reshape services and policies, adding public and private value Open Government Partnership (OGP) Transparency Accountability Public participation Innovative use of technology Submit your ideas to #ogpnz

ETHOS Trusted Government Information Portfolio The Government Information Services team offers a trusted information and data portfolio service we deliver trusted government information, data and

3 ETHOS Trusted Government Information Portfolio The Government Information Services team offers a trusted information and data portfolio service we deliver trusted government information, data and open digital engagement to improve the public s digital experience with government. We work with government agencies and industry to raise the quality and efficiency of government s digital delivery. The core portfolio of services has been brought together to provide a strong foundation to deliver value to the public and all-of-government. Department of Internal Affairs

4 Our aims for all-of-government online Support greater civic participation Unlock the true value of information Lift agency capability in online engagement Build trust in government s ability to meet the public s needs. Department of Internal Affairs

5 The story so far In June this year, budget was approved to progress: the user-centric website Govt.nz tools for public consultation analytics expertise to enhance cross-agency web traffic and user journeys increase assistance and advice on user-centred best practice web accessibility standards.

6 To improve the public s digital experience and raise government s capability.

7 What is this new tool? It is a an all-of-government (AoG) service that enables public participation in policy development and service design, contributing to the development of citizen-centred services. Or, in plain English, it means we re: Giving the public sector a tool to make it easier to talk to people and find out what they think.

8 Online Engagement Internationally, governments are: treating citizens as customers increasing the mobility of government services engaging with open data connecting people. Department of Internal Affairs

9 Why should government care? An estimated 1,500 to 3,000 stakeholder engagements annually across public sector agencies 4,162,209 of New Zealand s 4.5 million people regularly use the internet 5.7 million mobile phone connections in New Zealand, which is 125% of the population

10 That s nice. But what does this online engagement tool do for us? Common Web Platform Self-service or guided easy to find + easy to use = TRUST Govt.nz security certified already Centrally located on awardwinning Govt.nz Responsive design Meets NZ Web Standards for accessibility

11 Public engagement through Govt.nz Easier to find Better reach Public pain points I don t know what opportunities I have to participate Agency pain points We don t know how to reach more of our stakeholders Solutions Govt.nz consultation listing Guidance for quality information delivery Search engine optimisation

12 Public engagement through Govt.nz Easy to use Public pain points It s too hard to participate Agency pain points We can t get enough people to contribute Solutions Good practice guidance Simple submission form Published submissions

as CSV file Public pain points I don t know

pain points It takes a lot of work to get

Moderated, published submissions Submission

13 Public engagement through Govt.nz Get value from engagement Data extract as CSV file Public pain points I don t know if my contribution will be valued Agency pain points It takes a lot of work to get value from all the submissions Solutions Moderated, published submissions Submission tagging & commenting Submission data export Moderation interface

14 Google analytics Reducing dog attacks consultation Traffic source Total unique page views: 16,939 Referrals: Direct - 3,201 m.facebook - 2,452 Facebook - 1,373 Google - 422

15 Contact me at Department of Internal Affairs

16 How the New Zealand Government is improving open data release and online engagement Department of Internal Affairs

18 Beginnings of automation

20 Beta.data.govt.nz Easier to find Public pain points I don t know what data is available Agency pain points I don t know what data people want Solutions Quality metadata Automatic dataset listing Data requests Usage analytics

something interesting it s hard to use Easy to reuse machine readable Agency pain

21 Beta.data.govt.nz Hard to reuse human readable Easier to reuse Public pain points When I find something interesting it s hard to use Easy to reuse machine readable Agency pain points I don t know how to make it easy for others to get value from our data Solutions Quality rating Data preview Data API Guidance Data API Data preview

24 Future vision: online engagement + open data Consultation with interpreted data Submission form Published submissions & trending sentiments See my analysis Get raw data Government data source Trending sentiments Get raw data (Non-government data source)

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