WSBI-ESBG BUSINESS FORUM

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1 WSBI-ESBG BUSINESS FORUM Retail Banking Reimagined Advice and Sales at the Digital Crossroads Barcelona (CaixaForum) 21 & 22 September 2017 FOR MORE INFORMATION CONTACT:

2 Vers. 1.7 WSBI-ESBG Business Forum 21 & 22 September 2017 Retail Banking Reimagined Advice and Sales at the Digital Crossroads Share Insights & Get Inspired: Learn and share insights on redesigning the branch experience, integrating channels by combining technology and a human touch, streamlining the customer experience, using analytics and big data, tapping into Artificial Intelligence, reimaging your staffing and business model, fuelling innovation and picking the best technology from top retail banking innovators. A members-focused forum allowing in-depth discussions and exchanges with like-minded institutions as well as retail banking and innovation frontrunners. Please note that the provisional programme below is indicative and subject to change. We are adding details regularly. Please contact innovation@wsbi-esbg.org for more information. Thursday, 21 September 2017 Venue: CaixaForum, Av. de Francesc Ferrer i Guàrdia, 6-8, Barcelona, Spain Registration Moderated by: Ms Natalie Staniewicz, WSBI-ESBG Manager Innovations & Business Development Opening by Mr Chris De Noose, WSBI-ESBG Managing Director Keynote Speech by Mr Antonio Massanell, Deputy Chairman, CaixaBank, and Chair of the WSBI-ESBG High-Level Group on Digitisation and Innovation Session 1: Creating the advice model and client relationship of the future Inspirational Presentations on new branch concepts, branch profitability and performance, creating a seamless user experience by integrating traditional and digital channels and targeting the right channel at the right time Coffee Break 2

3 Session 2: Using AI, Big Data & Analytics to improve sales and banking services Insights into redesigning sales to meet the individual financial needs of customers, cross selling, AI (Artificial Intelligence), big data and digital tools to improve the commercial offer and sales Lunch Session 3: The new frontiers of API and open banking Panel discussion highlighting the challenges and opportunities of APIs and open banking models. Understanding the implications on business model change, customer and third party interaction, payments disruption, consumer awareness and data protection Breakout Sessions You can participate in a discussion of your choice with an expert leading the conversation and kicking off with a presentation. The aim of this session is to gain insights and exchange opinions and experiences. o Session A: Rethinking your branch and channel strategy - better understanding and planning the commercial agenda and customer relationship Facilitator / Expert: CaixaBank o Session B: Personalisation driving customer engagement Robotics, video chat, smart application and chatbots o Session C: Making people a competitive advantage in a digital age Re-tooling employees Outcome of Breakout Sessions Presentation of outcomes - 10 min per workshop and additional time for Q&A Innovation Spotlight A 10 minute rapid-fire presentation and pitch led by a financial institution, solution or fintech provider highlighting the latest in customer experience tools and technology Closing of Day Networking Reception & Dinner 3

4 Friday, 22 September 2017 Venue: CaixaForum, Av. de Francesc Ferrer i Guàrdia, 6-8, Barcelona Welcome & Opening of Day Session 1: Tapping into new services & changing business models Technology, customer behaviour and a trend of value chain unbundling are making new services and business models possible this session will look ahead into new opportunities for financial institutions. o Linking smart cities, financial services and the customer o Bundling financial and non-financial services to create new business models o Augmented and Virtual Reality (AR & VR) & what it can bring to Financial Institutions Coffee Break Breakout Sessions You can participate in a discussion of your choice with an expert leading the conversation and kicking off with a presentation. The aim of this session is to gain insights and exchange opinions and experiences. o Session A: Developing new business offers going beyond the traditional borders of banking & entering new business models o Session B: Payments Disruption & Building a Payments Ecosystem Insights on CaixaBank s payments ecosystem & Payments Innovation Hub Facilitator / Expert: Joan Morlà, Global Head of Payments, CaixaBank o Session C: Leveraging mobile banking to the fullest digital onboarding, e-id and seamless crosschannel experience Facilitator / Expert: Erste Group (Tbc) Outcome of Breakout Sessions Presentation of outcomes - 10 min per workshop and additional time for Q&A Closing and Conclusions of the WSBI-ESBG Business Forum by Mr Chris De Noose, WSBI-ESBG Managing Director Lunch 4

5 PRACTICALITIES REGISTRATION RATE: 300 Please register ONLINE: Registration to open soon! Please book your hotel individually - see this page for HOTEL SUGGESTIONS Participants: Member-focused event for WSBI members and selected partners allowing in-depth discussions and ample exchange possibilities! Not part of the WSBI Network? WSBI is always looking to engage in ongoing partnerships with professional organizations, associations, and networking groups. Are you part of a group of people that would be interested in attending this conference? Become a speaker or sponsor for this event and qualify for complimentary passes, logo exposure for your organization, and more! For more information on sponsorship and speaker opportunity, please contact innovation@wsbi-esbg.org 5

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