THE BACK UP THAT KEEPS YOUR BUSINESS IN FRONT.

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1 MACK TOTAL SUPPORT.

2 THE BACK UP THAT KEEPS YOUR BUSINESS IN FRONT.

3 WE DON T JUST MAKE THE TRUCK. WE MAKE SURE YOU CAN COUNT ON IT. We build trucks to do tough jobs, not to take time out. So we ve built a range of heavyweight support services that keep your wheels turning, no matter what. Everything from servicing to repairs, Driver Development to warranties has been fine tuned and bolted down, so you never have to worry about who to turn to for support. Our authorised dealer network spans the nation to make sure we re where you need us, whenever you need us. MACK DRIVER DEVELOPMENT Our trucks are more advanced and efficient than ever and the way they re operated makes a massive difference to your running costs. We understand that getting the most out of your Mack truck is vital to your business. So whatever tasks your trucks are configured for, there s a customised training curriculum to make them run better. Mack s Driver Development program ensures you ll learn the most fuel efficient use of today s engines and automated transmission systems. At the same time you can add some polish to your defensive driving, load handling and life saving skills, all in a controlled environment. We deliver industry-leading instruction that s tailored to the task you do. Mack Driver Development creates the ultimate connection between man and machine. MACK ACTION SERVICE No matter how much you trust your truck, unforeseen circumstances can mean you re off the road when you least expect it and people are relying on you. That s why we ve developed Mack Action Service. It s a breakdown coordination service that links you to our entire dealer network. One phone call to our control centre connects you to the nearest authorised repair mechanic, with the certified training, specialised tools and genuine parts to get you moving again in the shortest possible time. Mack Action Service can arrange far more than mechanical repairs. If the problem relates to bodywork, trailers, refrigeration units or tyres, we ll soon have you on the mend. MACK OPTIMISED SERVICE PLANS Get the servicing you need, exactly when you need it. No wasted time and no wasted money, with a Mack Optimised Service Plan (MOSP). With a free MOSP tailored specifically for your business, your truck will get the preventative maintenance it requires, based on how and where it s used. It s all about identifying small issues before they have a chance to turn into major repairs. Maximum productivity, minimum downtime and real cost efficiency. A Mack Optimised Service Plan costs nothing except a little of your time. We ll talk to you about the tasks your trucks have to tackle, and then estimate the distances it will travel over a given period. From here we will put together a free, tailored, Optimised Service Plan. The final step is to select which Mack Service Agreement suits your business best, so your Service Plan can be applied to it. MACK SERVICE AGREEMENTS When you re running a business, there s a lot to keep your eye on. With Mack Service Agreements, you ll have one less thing to worry about. Well-planned services, timed and tailored to your operations, and Genuine Mack Parts mean your fleet will spend less time in the workshop and more time on the job. With one monthly payment, you ll have improved cash flow and the reassurance that your trucks are in top condition. CHOOSE FROM THREE LEVELS OF SERVICE AGREEMENT DELUXE. This guarantees that your truck is always serviced at a high standard by Mack s factory-trained mechanics. Service costs are set for the duration of the service agreement at a competitive price. PREMIUM. Includes all the benefits of Deluxe, plus extra services to keep driveline components running in top condition. The agreement covers repairs and maintenance to the engine, transmission and rear axles, so nothing can stop you moving. ULTIMATE. This top tier cover includes all Deluxe and Premium package maintenance as well as repairs to brakes and wheels, plus in-cab and electrical components. Membership of Mack Action Service is included with Premium and Ultimate agreements.

4 MACK GENUINE PARTS For premium performance, reliability and full warranty protection, nothing comes close to Mack Genuine Parts. Engineered to the highest specification, they meet our uncompromising manufacturing tolerances to deliver quality you can count on. With more than 67 authorised Mack dealers right across the country, you don t have to go out of your way for to find the real deal. All our genuine parts are backed by a 12 month Australia-wide warranty, with labour costs also covered if the original part was fitted by an authorised Mack dealer. MACK SERVICE No one cares more about your Mack than an authorised service centre. Only fully qualified technicians work on your truck. They re constantly refining their techniques, as new technologies are developed. And they only use genuine parts that are made to the same high standards as the truck they re fitted to. This expertise is matched with workshops equipped with the latest diagnostic systems and information, specialised tools and up to date service information. Insist on Genuine Mack Parts and people. It s worth it. MACK WARRANTIES Running a business gives you more than enough to think about. So we give you a 12 month unlimited kilometre Mack coverage and 48 months/800,00 kilometre extended driveline coverage for on-highway application only, to take a load off as soon as you take the keys to a new Mack. We ve also put together one of the best coverage programs, backed up by a nationwide network of more than 67 dealerships. Talk to us about our extended coverage options and get the full strength of the Mack dealer network behind your business. MACK TELEMATICS Mack Telematics lets you keep a constant eye on your trucks and how they re being operated. You can compare fuel consumption, driving behaviour, route changes and more. It s fleet control made easy, with comprehensive, real time information on your truck, the trip it s taking and the way it s being driven. This powerful user-friendly tool can help you make smarter decisions on efficiency, cost savings and customer service. It s also a powerful tool for reducing your environmental footprint. All the information is stored in a database and all data exchange is handled by the Mack Telematics website. It s accessible anywhere, even outside your office, from any standard PC and device with an internet connection. It can also be tailored specifically for each truck. Mack Telematics hardware is factory installed in your truck. You simply choose the services that suit your needs and log on to the telematics web portal to get started. FUEL AND THE ENVIRONMENT The perfect tool in the quest for lower fuel consumption and reduced environmental impact. The service offers detailed reports that make it easy to chart potential improvements and follow up the results. Overview report Summary report Exception report Fuel report Environmental report Odometer report Mileage report Detailed report Tracking report High exhaust emission Time report Fuel level change POSITIONING Telematics has detailed maps that let you see each truck s exact location, down to street level, allowing you to plan your transport operations in an optimal way. Telematics also automatically alerts you when a truck enters a particular geographical area, for instance a terminal. Geofence crossing Position and tracking Customer online tracking Route calculation Address lookup All this and much more comes with Mack Telematics.

5

6 WHEN YOU VE GOT A MACK For more information on Mack Total Support Call 1300 MYMACK ( ) or visit macktrucks.com.au WE VE GOT YOUR BACK. Printed in Australia, May The information in this brochure was current at the time of publication. Mack Trucks reserves the right to correct printing errors, make changes in specifications,or to discontinue models, options or extras without notice at any time. MACK is a registered trademark. All rights reserved.

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